We did what we bid in for the job,to the tee,and thensome,, how this was not good enough..Im going to let years of no complaints against our company and an Aplus rating do the talking for us.....Being in business for that long they tell u that u cant make everyone happy,well there she is,,,not telling the whole story,not telling how we came back the next day to do whatever she needed and more,,funny there was no mention of that...and how do you do 1/of a job???and then pay the person in full with tip???dosent make any sense to me....thanks for reading my side *** ***-owner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am writing today in response to the complaint submitted on November 19'" with an assigned ID of[redacted]. The cus[redacted]er Ms. [redacted] on Fischer Drive, Burlington, WI relayed she experiencedcus[redacted]er service issues. I am personally responding to this complaint as the owner of the company...
whoassisted Ms. [redacted] as the salesperson and lead foreman for the job.On Saturday, November 7th, the client called me regarding a job at her home, we agreed on a mutuallyavailable time which was Sunday, November 8th• I visited her at her property on Sunday as shediscussed what work was needed for a fence installation that was occurring on Wednesday, November11th by a separate company.During our visit we walked the property as she discussed the removal of trees and brush toaccommodate the new fence. She also provided me a survey. She discussed removing some bushes onthe right and left side of her property. During our walk-through I suggested we only prune the bushes inthose two areas to provide privacy while still allowing the individuals installing the fence to have room.She agreed with this recommendation and requested I proceed with the job.After our walk-through of the property and the description of work to be done I provided her with aquote of $1200.00 with half down before I proceeded with the job. She agreed, paid the $600.00 andrequested the work be done as soon as possible to accommodate the fence installation. To meet herschedule requests I agreed to move work around to complete the work the next day, Monday,November 9thOn Monday, the 9th, I came with an employee to complete the job. As indicated during our walkthroughI removed trees, bushes and pruned up the left and right areas of the job. I also removed allsaid brush, trees and associated stumps from the removal. During the progress of the job, a neighborcame by to ask ifthe bushes on the left side ofthe property would be removed. I indicated they wouldonly be pruned up and shared with Ms. [redacted] the concern of the neighbor and what I relayed.After completion of the job Ms. [redacted] and I once again walked the property and I showed her thework I completed, what I hauled away and specifically talked about the pruning of the left and right sidethat came into question on the job earlier. I even hauled away additional brush that was in her yardthat was not from my job to assist her with beautifying her yard. She reviewed the work and verballyapproved the job and paid the remaining portion of the bill.On Monday night, November 9th I received a phone call from Ms. [redacted] who was upset. Sheproceeded to question why the bushes on the left and right side were not removed. I indicated that wewalked the property several times and I had provided recommendations for services for which sheapproved and paid for. I shared with her that the services we provided were what was bidded anddone. She still seemed very unhappy with the explanation.On Tuesday, November lO'h Ms. [redacted] called again very upset and crying demanding a full refund forthe services I provided stating I didn't complete her job. I reiterated that I completed what sheapproved and what was bidded however, with that said due to how upset she was I would certainly dowhat I could and come back if she so requested. Upon my suggestion to remove right side bushes sherequested I come back to remove them. (she did not want left removed).An hour after her call on November 10'h I appeared at Ms. [redacted]'s home to talk with her and rectifyany situation. When I arrived, I noticed she had already cut all six bushes down. I finished the removalalong with hauling out the brush, stumps and debris from the work done.During my visit Ms. [redacted] was working with her Dad on grading some dirt near where the fencewould be installed. She was very visibly upset they couldn't get the grade of the land the way theyneeded for the installation. They had a large amount of dirt they were trying to remove with a shovel.As I was there and had the correct machinery with me I offered to help grade the area she wasstruggling with. I spent about 30 minutes grading the area without a charge to her.After I was done with this visit I apologized for any miscommunications but reiterated that I answeredher calls and came back quickly to rectify any miscommunications she felt there were about the job. Iam a small business in a small town so I wanted to ensure that I made things right even though what sherequested was not what was originally bidded and paid for. We talked, I explained how I like to makecus[redacted]ers happy and at the time of this conversation she didn't seem upset or express any furtherdissatisfaction. In fact, we even gave each other a friendly hug before I departed.Approximately a week later I left a message on her voice mail at her place of business touching base.called asking if everything was ok, reiterating how I want to make sure she is happy with the job and toplease call me if any questions or concerns. I didn't hear a reply back from her.So, with this stated, I am disappointed at the outcome and the filing of this particular letter against myA+ standing with the Revdex.com I've withheld for almost 17 years. I had hoped with my return phone calls andreturning to the jobsite to do additional work requested that was not included in the bid would helprectify any miscommunications. I even provided additional work without charging to assist her.I hope this explanation helps keep me in good standing as I have receive many accolades for the workand cus[redacted]er service I have provided over the years. If you have any further questions about thisparticular event, I welcome you to call me at ###-###-#### to discuss.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the information provided by the owner of All Seasons is not correct.I was shown and agreed with the first 3rd of the property line clearing. I never walked on completion with the owner around and agreed to the incomplete work.I was moving in at the same time the work from All Seasons was started. I did not supervise the whole job. I was inside unpacking. Approximately an hour later [redacted] the owner knocks on my door and has me look at the work that was started. It was exactly as discussed. the far back of yard was completely cleared of bushes and previous fence. about 3-4 hours later [redacted] knocked on my door and said they were done. I was happy the work was done so quickly that I gave him an additional $100. for a tip. Never did the owner acknowledge the over payment. a few hours late I went outside to see the job was not completed at all. two sides of the yard still had bushes and the previous fence. This is what the job was to consist, complete removal on property line so the fence could be installed the next day. I provided All Seasons with a survey of the land. I called [redacted] the owner immediately and was given the fact that he claims to have spoken to the neighbors and that he did what the estimate said. I myself spoke both to [redacted] and [redacted], these neighbors agreed the fence and bushes were on my property. This was to be cleared by All Seasons. [redacted] said he did exactly what the estimate said. Incorrect, he only did 1/32 of the job. [redacted] said that I will only be giving up a foot of property by leaving the incomplete work. Turns out the fence company came and followed survey and All Seasons was off by 8 feet. I would have given up 8 feet to my neighbor. The other neighbor is very dissappointed because there is a fence on part of his property and part on mine, he said that is going to cause a trap for leaved and debris. Now he has to find someone to take down the fence. Additionally I had my family over all night to try to finish the job that All Seasons did not so the fence installation would not be delayed. After I found the property was another 8 feet from where All Seasons who had the same copy of survey said was where my property ended, I called [redacted] and was upset that he did not do the job I had paid for. [redacted] said he will be over to see. He approached me with aggression and yelled that he did indeed do the job I paid him for. My parents were standing right near and were not impressed with the lack of cus[redacted]er service. The accusations that I was trying to rip off All Seasons. The fact that the job was not done is why I am filing this complaint. No one paying over $150. per hour to a company should ever have to experience the hassle I had to.
Regards,
[redacted]
We did what we bid in for the job,to the tee,and thensome,, how this was not good enough..Im going to let years of no complaints against our company and an Aplus rating do the talking for us.....Being in business for that long they tell u that u cant make everyone happy,well there she is,,,not telling the whole story,not telling how we came back the next day to do whatever she needed and more,,funny there was no mention of that...and how do you do 1/of a job???and then pay the person in full with tip???dosent make any sense to me....thanks for reading my side *** ***-owner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am writing today in response to the complaint submitted on November 19'" with an assigned ID of[redacted]. The cus[redacted]er Ms. [redacted] on Fischer Drive, Burlington, WI relayed she experiencedcus[redacted]er service issues. I am personally responding to this complaint as the owner of the company...
whoassisted Ms. [redacted] as the salesperson and lead foreman for the job.On Saturday, November 7th, the client called me regarding a job at her home, we agreed on a mutuallyavailable time which was Sunday, November 8th• I visited her at her property on Sunday as shediscussed what work was needed for a fence installation that was occurring on Wednesday, November11th by a separate company.During our visit we walked the property as she discussed the removal of trees and brush toaccommodate the new fence. She also provided me a survey. She discussed removing some bushes onthe right and left side of her property. During our walk-through I suggested we only prune the bushes inthose two areas to provide privacy while still allowing the individuals installing the fence to have room.She agreed with this recommendation and requested I proceed with the job.After our walk-through of the property and the description of work to be done I provided her with aquote of $1200.00 with half down before I proceeded with the job. She agreed, paid the $600.00 andrequested the work be done as soon as possible to accommodate the fence installation. To meet herschedule requests I agreed to move work around to complete the work the next day, Monday,November 9thOn Monday, the 9th, I came with an employee to complete the job. As indicated during our walkthroughI removed trees, bushes and pruned up the left and right areas of the job. I also removed allsaid brush, trees and associated stumps from the removal. During the progress of the job, a neighborcame by to ask ifthe bushes on the left side ofthe property would be removed. I indicated they wouldonly be pruned up and shared with Ms. [redacted] the concern of the neighbor and what I relayed.After completion of the job Ms. [redacted] and I once again walked the property and I showed her thework I completed, what I hauled away and specifically talked about the pruning of the left and right sidethat came into question on the job earlier. I even hauled away additional brush that was in her yardthat was not from my job to assist her with beautifying her yard. She reviewed the work and verballyapproved the job and paid the remaining portion of the bill.On Monday night, November 9th I received a phone call from Ms. [redacted] who was upset. Sheproceeded to question why the bushes on the left and right side were not removed. I indicated that wewalked the property several times and I had provided recommendations for services for which sheapproved and paid for. I shared with her that the services we provided were what was bidded anddone. She still seemed very unhappy with the explanation.On Tuesday, November lO'h Ms. [redacted] called again very upset and crying demanding a full refund forthe services I provided stating I didn't complete her job. I reiterated that I completed what sheapproved and what was bidded however, with that said due to how upset she was I would certainly dowhat I could and come back if she so requested. Upon my suggestion to remove right side bushes sherequested I come back to remove them. (she did not want left removed).An hour after her call on November 10'h I appeared at Ms. [redacted]'s home to talk with her and rectifyany situation. When I arrived, I noticed she had already cut all six bushes down. I finished the removalalong with hauling out the brush, stumps and debris from the work done.During my visit Ms. [redacted] was working with her Dad on grading some dirt near where the fencewould be installed. She was very visibly upset they couldn't get the grade of the land the way theyneeded for the installation. They had a large amount of dirt they were trying to remove with a shovel.As I was there and had the correct machinery with me I offered to help grade the area she wasstruggling with. I spent about 30 minutes grading the area without a charge to her.After I was done with this visit I apologized for any miscommunications but reiterated that I answeredher calls and came back quickly to rectify any miscommunications she felt there were about the job. Iam a small business in a small town so I wanted to ensure that I made things right even though what sherequested was not what was originally bidded and paid for. We talked, I explained how I like to makecus[redacted]ers happy and at the time of this conversation she didn't seem upset or express any furtherdissatisfaction. In fact, we even gave each other a friendly hug before I departed.Approximately a week later I left a message on her voice mail at her place of business touching base.called asking if everything was ok, reiterating how I want to make sure she is happy with the job and toplease call me if any questions or concerns. I didn't hear a reply back from her.So, with this stated, I am disappointed at the outcome and the filing of this particular letter against myA+ standing with the Revdex.com I've withheld for almost 17 years. I had hoped with my return phone calls andreturning to the jobsite to do additional work requested that was not included in the bid would helprectify any miscommunications. I even provided additional work without charging to assist her.I hope this explanation helps keep me in good standing as I have receive many accolades for the workand cus[redacted]er service I have provided over the years. If you have any further questions about thisparticular event, I welcome you to call me at ###-###-#### to discuss.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the information provided by the owner of All Seasons is not correct.I was shown and agreed with the first 3rd of the property line clearing. I never walked on completion with the owner around and agreed to the incomplete work.I was moving in at the same time the work from All Seasons was started. I did not supervise the whole job. I was inside unpacking. Approximately an hour later [redacted] the owner knocks on my door and has me look at the work that was started. It was exactly as discussed. the far back of yard was completely cleared of bushes and previous fence. about 3-4 hours later [redacted] knocked on my door and said they were done. I was happy the work was done so quickly that I gave him an additional $100. for a tip. Never did the owner acknowledge the over payment. a few hours late I went outside to see the job was not completed at all. two sides of the yard still had bushes and the previous fence. This is what the job was to consist, complete removal on property line so the fence could be installed the next day. I provided All Seasons with a survey of the land. I called [redacted] the owner immediately and was given the fact that he claims to have spoken to the neighbors and that he did what the estimate said. I myself spoke both to [redacted] and [redacted], these neighbors agreed the fence and bushes were on my property. This was to be cleared by All Seasons. [redacted] said he did exactly what the estimate said. Incorrect, he only did 1/32 of the job. [redacted] said that I will only be giving up a foot of property by leaving the incomplete work. Turns out the fence company came and followed survey and All Seasons was off by 8 feet. I would have given up 8 feet to my neighbor. The other neighbor is very dissappointed because there is a fence on part of his property and part on mine, he said that is going to cause a trap for leaved and debris. Now he has to find someone to take down the fence. Additionally I had my family over all night to try to finish the job that All Seasons did not so the fence installation would not be delayed. After I found the property was another 8 feet from where All Seasons who had the same copy of survey said was where my property ended, I called [redacted] and was upset that he did not do the job I had paid for. [redacted] said he will be over to see. He approached me with aggression and yelled that he did indeed do the job I paid him for. My parents were standing right near and were not impressed with the lack of cus[redacted]er service. The accusations that I was trying to rip off All Seasons. The fact that the job was not done is why I am filing this complaint. No one paying over $150. per hour to a company should ever have to experience the hassle I had to.
Regards,
[redacted]