Weather Armor

Complaint ID # [redacted] Dec15, 2016Dear [redacted] ***Excuse me for being lateI'm very disappointed in Weather Armor.Again they have offered to move the awning, which is not realistic as I have already explainedThe only move I could envision is to move it to their company and credit me.Thank you for your assistance in trying to work this out but now seems to be a hopeless case.Thanks,***

Weather Armor Service contacted customer today to service the awning Our company will be out at 9am tomorrow morning Our service department was not aware of the service issue since customer was contacting sales repWeather Armor has spoken to sales rep regarding communication and no
excuse for the lack of service Called customer and arranged the time to come out and do the service A lot of times it is user error Apologized again to him and he hung up on meWeather Armor prides ourself on service and are not happy when our customers are unhappy

Mr*** called our company to come out to give him a quote for an awning We went to his house and he signed a contract to order his awning on 6/17/ The awning is custom to the size, fabric, mounting and features for his home Our contract allows for business days after time of order to cancel the awning Our company did not hear from Mr *** so we order his custom awning Our company provided that awning that was contracted with all manufacturers warranties when it was installed about a month later Since we are a dealer for *** and it was a custom customer order the factory will not take returns Our company offered to move the awning or change the pitch of the awning at our cost to help come up with a solution to make the customer happy Weather Armor and *** do not take returns on custom orders

Mr. [redacted] signed a contract with Weather Armor for an awning.  The awning was custom with the size and fabric made for his home.  Weather Armor doesn't collect any money until the job is complete and the customer is happy with the installation.  Our company is a dealer for [redacted]...

therefore [redacted] will not accept returns from dealers.  If the customer purchased the awning directly thru the factory, [redacted] would accept the return.  Weather Armor provided the awning that was ordered by the customer and the installation was completed with the [redacted] warranties.  Weather Armor always wants our customers to be happy with their purchase.  We would be happy to move the awning to another location or change the pitch to help block the sun for the customer.  Weather Armor doesn't accept return awnings because they are custom made for our customer's homes and [redacted] will not take them back.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
For the record, I did not just hang up on her. She asked if 9:00 would be all right, I said yes that would be alright, I think I may have said thanks, then hung up.

The Armor salesman and I ordered the awning that we thought would do the job. It was installed on a friday (7-15-16) and we had to pay for it then. It wasn’t until Saturday (7-16-16) that we had good sun to try it. Right then we knew it was too small and pointed northwest out of the sun. We called Monday to cancel.(7-18-16)As to weather Armors suggestion that it be moved or repitched, there is no place to move it and to repitch it would not work.I have considered that I could absorb their costs if they think I have caused them undue expenses to return awning.Thank you,[redacted]

Complaint ID # [redacted]Dec. 15, 2016Dear [redacted]Excuse me for being late. I'm very disappointed in Weather Armor.Again they have offered to move the awning, which is not realistic as I have already explained. The only move I could envision is to move it to their company and credit me.Thank you for your assistance in trying to work this out but now seems to be a hopeless case.Thanks,[redacted]