Weather Master Heating & Air Conditioning Company

We were charged $1123 by Weather Master for installing the parts and labor. I called the manufacturer of the water heater they told me that water heater is under warranty and parts and labor are free. Plumber should not charge $1123 to install the parts. I called the weather masters and they are very rude and they said that this is what we charge the small business.
We are looking some kind of refund for the money that we got charged.

I'm unable to file a complaint due to the timing of this review. However, I would if I could. I have had a nightmare of an experience with Weather Master. I am on my THIRD unit purchased from them. One died due to age which makes sense. I put another unit in back in 2009, a lemon that I wasted plenty of money on trying to repair. Finally, the company agreed to remove it from my property and charged me $1000 to "upgrade" to a new unit about three years ago. Now call after call and service request (and now using my AHS coverage) I'm stuck with another unit that has to be repaired often. The owner (Weather Master) has heard from me, they never repair correctly and I've lost hours at work due to servicing on yet another lemon. I would strongly deter any potential buyer from purchasing from Weather Master.

Bad sales practice and switching price when job completed with different amount.I asked Weather Master Home Services for estimate on csst bonding. The technician said he called his boss and he can do for $75 if I do now which save him the trip or $175 if he comes back. I agreed to have the technician perform the job. Once the job is completed which took less than 30 minutes. He wrote up the invoice for $175. I asked him why and he said he did not tell me $175 and his boss said the same. This is a bad business practice and switching price one job is completed.Desired Settlementneed the business to uphold the business practice and stop scam customer. obviosuly, the don't care about the business relationship and scam customer as much as they can on first business encounter.if the care about their business and customer relationship then stay with $75 as agreed.Business Response On the date in question we completed the task (CSST bonding) for Mr. [redacted] at his home. When the electrician saw the scope of the work, he called his supervisor for the pricing which was $175. The electrician then received permission to complete the project. When the time came to collect the payment, Mr. [redacted] said that the cost was supposed to be $75. His statement that it would be less now than if we had to come back out was not based in any conversation that was held. That is not a policy that we have at all. I suspect that the root of the dissatisfaction over the project only taking 30 minutes or so. Mr. [redacted] might have felt more like he got his money's worth if it took 90 minutes to two hours to complete. Most homeowners seem to be impressed with efficiency and experience that leads to timely completion of a project. I am truly sorry that Mr. [redacted] feels like he paid too much. It is never our desire for anyone to be unhappy. In this case however I believe that we completely and correctly performed the work agreed on for the agreed upon amount. Please check and see that you have this in your system. If not, let me know how to proceed. Thanks you for your help in this matter [redacted]Consumer Response The complaint was not about the project take only 30 minutes and cost $175. It was the business practices that the company doing. I don't normally have the first company doing the job when they're on site unless the price is too good to let go. That was why I asked for a quote so that I can compare between others and pick the one with the best price. The technician told me verbally for $175, I asked him to write it up and I will get back to him after I get the quote from others. He did not write up the quote. He asked if I want to do the job now while he's on site. I told him No because I'm waiting on other quotes. He called his boss and came back and told me that if I want to do now it's only cost $75 and if he came back it would cost $175. That is why I authorized him to perform the job because of $75. Why would I want to pay $175 on the first vendor show up on site without waiting for other quotes?I'm hope that other consumers see this type of business practice and learn from my mistake. Away have a written quote regardless what the technician said and never take any verbal quote. If there is a pressure in sales, then there is something fishy about it.Good luck with your company and business practice.Final Business Response It seems that we have reached an impasse. We provided a clear estimate, completed the project in a timely, workmanlike manner and presented an invoice that Mr. [redacted] paid in full. If there was an issue, that would have been the time to contact us directly (our number is clearly on the invoice). As an observation, the $175 is clearly a reasonable amount for the work completed and is well within market guidelines. I am truly sorry that we find ourselves at this point; it is not how we ever intend for relationships to grow.

Weather Master was not willing to cover the cost of labor and parts for repairs that are clearly covered under the warranty. We purchased a full Lennox HVAC system from Weather Master in August of 2010, including an extended parts and labor warranty valid through 2022.A malfunctioning thermostat and relay switch are covered under the warranty but they would not replace them free of labor or parts charges because we did not have Weather Master do annual maintenance for an additional $167/yr. I have called another company and they are honoring the parts warranty.Desired SettlementBecause Weather Master is refusing to honor the extended warranty that we paid for, I would like to to be reimbursed for the cost of my repairs through another company, which is currently $416. This figure includes the diagnostic fee and labor, which would have been covered had Weather Master honored the warranty.I would also like to discuss getting a refund on the cost of the extended warranty which was purchased at the time of install.Business Response /[redacted]/First of all, I am never happy when a family we serve is not happy. Under the agreement accepted by both parties (the company and the customer) preventive maintenance must be performed to keep the warranty in place. This is not Weather Master's requirement, it is the manufacturer's requirement. It is the analogous to never changing the oil in a car and expecting the car dealership to replace or repair the vehicle when the manufacturer requires proof of maintenance. There is no requirement that Weather Master perform the maintenance; it can be any service provider. All that is required is proof of maintenance in accordance with the manufacturer's requirements. On the proposal that both parties (company and home owner) signed immediately above the signature block is written in bold letters "BY SIGNING YOU ALSO ACKNOWLEDGE YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS ON THE REVERSE SIDE" Item #2 on the reverse side states "Customer understands that all HVAC equipment in this package requires a minimum of semi-annual planned maintenance. Said maintenance is not included in base contract or warranty. Customer is responsible to provide system maintenance by either (1) contracting with Company for maintenance services or (2) contracting with a third party to provide services comparable to Company's after giving Company advance written notice. Failure to do so will void the warranty".The homeowner in this case when asked if another company could provide documentation of required maintenance said they could not. It should be noted that Weather Master has no reason not to want to fulfill the warranty. The third party warranty company would pay for the repairs; they simply must have documentation that the agreed upon maintenance had in fact been done. Again, I am truly sorry that the customer suffered a loss through lack of the required maintenance, Weather Master suffered as well. Consumer Response /[redacted]/In an effort to get our AC repaired, we called another company who did, in fact, honor the manufacturer's warranty on parts. Why is it that [redacted] can honor this warranty with no problems from the manufacturer but Weather Master cannot?Furthermore, the analogy of changing oil in a new car is invalid. If, as a consumer, I chose to change my own oil and can document that it has been done to the manufacturer's specifications, then I have adhered to the terms of the contract. Likewise, I changed my AC filters and rinsed on the condenser coils twice a year, according to the manufacturer's terms, which is all I ever saw Weather Master do when they did come for routine servicing. My contract has been followed, with the only issue being that Weather Master did not get paid for it.In addition, the parts that went bad on my system would have never been a part of the routine maintenance, nor would routine maintenance have prevented a relay switch or a thermostat from going bad.This issue has not be resolved whatsoever to my satisfaction and will be carried to the next level, which will result in legal action against Weather Master.Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)I will accept this proposed resolution provided that it comes with a detailed breakdown of the value and subsequent refund of the remaining warranty.I will also reiterate that another company which is authorized to repair Lennox systems DID, in fact, honor the manufacturer's warranty without any questions or hassles, whatsoever.Final Business Response /[redacted]/Weather Master will not debate opinions where contractual agreements are concerned. The agreements set fourth in the contract of sale are binding for all parties. As per the manufacturer and third party warranty provider, equipment maintenance MAY NOT be performed by a non licensed homeowner. Despite this being spelled out clearly below in an excerpt from the manufacturer it would be unsafe for a homeowner to perform the electrical and refrigerant required tasks required during maintenance. The following quotation is pulled directly from the manufacturers site "The new Lennox(r) unit must be properly installed, operated and maintained by a licensed professional installer (or equivalent), or by a service agency in accordance with the unit installation, operation and maintenance instructions provided with each Lennox unit. Failure to provide maintenance per Lennox instructions will void the warranty. You may be asked to provide written documentation of annual and other periodic preventive maintenance." Weather Master has initiated cancellation of the customers extended warranty as per his request and will mail any unused proceeds directly to the customer along with confirmation from the third party carrier of said cancellation.Consumer Response /[redacted]/As of 1/19/15, I have yet to be contacted by Weathermaster nor have I received a refund of my warranty as agreed upon by both myself and Weathermaster in late October of 2014.I am once again contacting the Revdex.com in an effort to make sure this company is held responsible and accountable for this agreement.Business Response /[redacted]/There is a form requiring our customer's signature that he is submitting back to us tomorrow morning. There is absolutely no fault on the part of our customer, it was an error on our part when there was an employee change. Again, Mr. XXXXX did all that he knew to do. We are back on track now and this matter should be resolved promptly.

Weather master charge me $321. 35 for a 370 dual capacitor, and another $ 106 dollar for a 5.0 run capacitor.
I went online and found that the total cost for both capacitor was $72.00 dollars
Prices Weather master charge me for these part was total in- reasonable.

Multiple issues spanning multiple years adding up to multiple bad experiences with a company I would rather never have hired. I had WeatherMaster come out to my home in 2006 as I needed a new HVAC unit to replace the one that was original to the home (built in 1992). I called WeatherMaster because they had previously serviced my grandmothers unit and she never had a problem. I had a sales person come to my house and we decided on the unit that he thought would work best. I explained that I wanted to take some time to get quotes from other companies as well as have a family friend that installs HVAC in another state look over the paperwork. The VERY next morning at 0800 I awoke to what I thought was someone breaking into my house. I quickly realized that wasn't the case. I noticed the Weather Master truck in front of my house from my bedroom window and by the time I got outside to the area where the unit is, the entire unit had been removed from the home. I asked what they were doing and who authorized this and they stated that the main office had given them clearance to perform the exchange even though I had not. I was stuck at this time and faced reattaching an old unit to the house or having them attach the new one. In my calls to the office they always tried to assure me and eventually every phone call would end up with them screaming at me and then hanging up on me when I didn't agree. Every year since 2006 I have had a problem with the unit either in turning on the air when it gets hot or the heat when it is cold. A few years ago, I didn't have heat when it was frigidly cold and so I called to get the technician out. He actually came out pretty promptly. And diagnosed the problem. Unfortunately to fix it, I needed a part from NY or WI. I waited 2 entire days after the original service call day for the part to be shipped. When it arrived and the technician came the day before thanksgiving to install the long awaited part, he noticed a problem. The part number was not in fact the right part. The original technician wrote down the part on the door of the unit and not the number on the actual part. The part that was really in the unit was in fact at a warehouse 10 minutes away from my house the whole time. Recently, I had a technician come to my home because again the heat didn't turn on at all this winter. I called on Saturday, the technician made it Sunday BUT this was the first time that I was ever asked for any supporting documentation because the techs do not have access to the office documentation. The tech essentially refused to do anything unless I produced some paperwork which being as this is the first time I was asked for it, it was non existent. So, I had to ask to speak to a supervisor to get the technician to see what was wrong with the unit. As I am still under a 10 year parts and labor warranty I refused to pay for any services. So in a matter of 2 minutes, the tech had diagnosed the problem and of course they are all out of that part so this is still an ongoing delima. The Customer service exhibited from this company is appalling.Desired SettlementI would like for nothing more than to be completely DONE with this company however I am completely trapped by this warranty. I would like a unit that I could rely on and would last longer than 10 years. I would like to have had more time to research this purchase because quite possibly I may not have ended up in this situation had I had time to research. I have heard numerous companies about this company and their business practices. Would I like to get more than 10 years out of this unit; Yes. Would I like to have some piece of mind knowing that I am backed by a good company; yes. Neither of these things are possible. I would however like to not get hung up on as I have so many times in the past. I gave up completely calling in customer service issues because it is completely useless. I have zero faith in this company and I will NEVER do business with you again. I hope that you modify your customer service practices to be a little more understanding to the customer; the person who keeps you in business.Business Response /[redacted]/Ms. [redacted] and I chatted about her experience and it is my understanding that we came to a mutually acceptable solution. I explained that she is in no way trapped by the warranty, that any licensed mechanical contractor can fulfill the warranty. My hope and desire is that we will serve her HVAC needs in the future.

Weather master charge me $321. 35 for a 370 dual capacitor, and another $ 106 dollar for a 5.0 run capacitor.
I went online and found that the total cost for both capacitor was $72.00 dollars
Prices Weather master charge me for these part was total in- reasonable.","neg-1

I'm unable to file a complaint due to the timing of this review. However, I would if I could. I have had a nightmare of an experience with Weather Master. I am on my THIRD unit purchased from them. One died due to age which makes sense. I put another unit in back in 2009, a lemon that I wasted plenty of money on trying to repair. Finally, the company agreed to remove it from my property and charged me $1000 to "upgrade" to a new unit about three years ago. Now call after call and service request (and now using my AHS coverage) I'm stuck with another unit that has to be repaired often. The owner (Weather Master) has heard from me, they never repair correctly and I've lost hours at work due to servicing on yet another lemon. I would strongly deter any potential buyer from purchasing from Weather Master.","neg-3

Failure to refund fees charged for parts that should have been covered by warranty. My complaint began back in June 2013. The company replaced a faulty part(coil) on my unit. During discussions between Weathermaster, Goodman (AC Unit Vendor, Ferguson (Weathermaster's servicer for warrantied parts), and myself it was determined that during the course of 5 years in which my unit was covered under warranty Weathermaster had charged me in error for parts. After numerous attempts to contact the company, I finally received a response after threating to take my complaints to the local news station. Weathermaster admitted to charging me for parts under warranty and made a partial payment to me. which is a clear admission of guilt, but has failed to complete my refund in full. The company's (warranty dept) is again back to the tactic of ignoring my continous calls and emails. For the past 3 months they tell me that their policy is to cut checks on the 10th of the month, and each month comes and goes without me receiving the refund im due. During the past 6 months I've discovered other issues with Weathermaster through meetings with my neighbors. The company had to repair faulty units in the neighborhood, which they knowingly installed on behalf of the builder. My neighbors and I have records showing inconsistencies in billing (charging us differently for same exact service), price gouging (we had an independent contractor come out and review our charges, in which he confirmed the "Weathermaster" price was absurd), charging of parts that were under warranty, attempting to upsale customers on new units instead of offering common sense repairs to existing units, and installation of higher end parts when a simple warrantied part would have satisfied the need. I will stop for now, but feel free to contact me and I can get several of my neighbors together to shed further light on any of these subjects. Desired SettlementThe company refunded me $300.00 which is a portion of $1200.00 they charged me as parts/labor of warrantied parts. They also agreed to pay me another 171.00 for an addtional warrantied part. I will accept the 171.00 owed to me, Thanks in advance. Business Response /[redacted]/We apologized to the customer for the delay in the agreed upon refund of $171.00. The check has been issued which Mr [redacted] indicated was a satisfactory resolution to the complaint. Please note this issue as closed.

I had several issues after the initial installation of the AC unit in which they gave me a hard time when trying to get someone over to fix them.We moved into our NEW home on 4/30/2014 and on 5/20 I called the after hours center because our BRAND NEW AC unit had gone out already. After the first call we never heard anything back from the "on call technician". We ended up calling back the next day after still not hearing anything and were told by the emergency center that the on call tech calls people in order, after explaining to them we never got a call, they seemed not to care. After the unit had been off for a few days we turned it back on and it worked so we never called back but still never heard anything from them. Then on 6/29 our AC went out again on a 90+ degree day and we had to wait until the next day for a service tech to come out. On 7/12 we had a housewarming party and had several guests over, low and behold the AC goes out again. We called and finally got a technician that "found" the problem on 7/13. Like so many of the other complaints on this company the coil in my attic unit needed to be replaced. The technician enlightened us to the fact that Carrier has been having problems with these coils for quite some time and that weather master has been installing them knowing the coils are bad. My unit is still under warranty and we have been in our home for less than 90 days. With the last incident weather master gave me the run around and refused to understand that we should not be having these issues with a brand new unit. I had to call several times and speak with several different people, included my builder, to get someone to fix it within a reasonable amount of time. When the tech left on 7/13 he told us that he would put in a work order for what we needed and we would hear something on Monday 7/14. I waited around until about noon on 7/14 and hadn't heard anything. When I called I was told they were waiting on the part to come in and the work order would be ready for dispatch. When I called the parts department I was advised the part was in, so I called back to customer service and then was told that they didn't have anybody. When I spoke with manager/supervisor, who was very rude, she told me that they didn't have anybody to send and that I needed to wait in line like everybody else and was hung up on twice by the same manager. The heat index on 7/14 at its highest was 108 degrees and my family and I could not stay in the house with no ac after being without for 2 days already and asked for them to cover the cost of a hotel room since my part had come in and they didn't have anybody to install it. She was very rude when telling me that they are not going to do that and still not sending anybody to fix my ac. I was given an appointment for Tuesday 7/15 at 8am, at the time of making the appt I told her that I would be working the next day. So the morning of the appt finally comes and I'm at work waiting on the call and it never comes. At 8 I call them and to my surprise the same rude lady from the day before tells me that 8am appts are confirmed and they dont call ahead for those, when I specifically told her I would be at work and not at home. Needless to say the tech had been at my house since 8 and no one was coming to the door. This type of customer service is unacceptable and still under warranty contracts should not have to deal with these types of issues, especially when the problem is well known and they are continuing to install problem units.Desired SettlementI am seeking a refund on my hotel stay for the night of 7/14 when the part I needed was in and they didn't have anyone to install it. The temperature was 96 degrees with a heat index of 108. The temp inside my home when I left was 88 degrees and I refused to have my family suffer through the night. The cost of the room was 65.90 plus tax and fees.Business Response /[redacted]/I have talked with the homeowner and we did agree to cover her hotel expense. I explained that the issue with the equipment is a manufacturer problem and that they have issued a Service Bulletin accordingly. We had a good conversation and I believe the issue to be resolved. I must say that she was kind and gracious throughout our conversation.

We were charged $1123 by Weather Master for installing the parts and labor. I called the manufacturer of the water heater they told me that water heater is under warranty and parts and labor are free. Plumber should not charge $1123 to install the parts. I called the weather masters and they are very rude and they said that this is what we charge the small business.
We are looking some kind of refund for the money that we got charged.","neg-2

A/C unit repairWe have had an upstairs A/C unit not working properly since July 12. We made an initial call to this company to request service. They told us that the unit needed servicing and we signed a "service" agreement at $275. A tech came out and serviced unit on July 29 and said "we should notice a significant difference." The unit still did not cool, so we made a third call to company. They returned two weeks after the service to say that it now needed Freon. They charged us an additional $200 for the service. The unit was still not cooling, so we made a fourth call to the company. The sent another representative, [redacted] to our home, on August 12. He inspected our system and indicated we had a potential leak in our unit and some duct work needed repair. He indicated at that time he would follow-up with us. As of August 23, he/company had not followed-up with us. When I reached out to him to let him know that I wanted a refund and my desire to move to another company, he could not even remember who we were or what our problem was. I simply want other potential customers to be aware of this should they check this company's status with the Revdex.com.Desired SettlementWant refund of $276 for service agreement and $198 for Freon. Have been assured we will receive refund.More Info received From The ConsumerYou may close this complaint. Company has assured me that I will receive a full refund. I would ask that this complaint be available should other consumers inquire about this company.