Weather Shield, inc.

I located the missing door order ([redacted])  at Professional Builders Supply in Morrisville, NC and contacted Mr. [redacted] and relayed the dealer’s location/instructions to receive his warranty door panels.  This issues has been resolved.  Thank you,  [redacted]...

[redacted]Warranty Claim SpecialistWeather Shield Windows & Doors[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have repeatedly asked for a call from the service manager to discuss the window design and it's early failure. Weather Shield is continuing to ignore me. I appreciate the gesture but their response will not correct the design and is not what is required to bring this to resolution.
Regards,
[redacted]

I apologize for not contacting you sooner regarding the labor coverage agreement. Order [redacted] is requesting labor coverage.  According to our records, labor would be covered after receiving the invoice within 30 days of receiving the glass.  The order was placed with Budget...

on 11-17-14, delivery date was 12-11-14.  The 30 days would have started when Budget received the glass – which would have ended approximately 1-11-15.  We have extended this agreement to Feb. 16, 2015.  The glass needs to be installed and the labor invoice needs to be submitted to the Warranty Glass department.  If not received by Feb. 16, 2015 the labor coverage will be denied. Thank you, Thank you,[redacted]Warranty ClaimsWeather Shield Windows & Doors[redacted]  [redacted]
[redacted]

Complaint #[redacted] has been resolved with Mr. [redacted].  The glass has been installed and Weather Shield is reimbursing the $1100.00 for the labor invoice.  Thank you,[redacted]Warranty ClaimsWeather Shield Windows & Doors[redacted] (Office)[redacted] (Fax)

Review: In April of 2015 I ordered a 9' Weathershield sliding door through Budget Home Center, Longmont, Co. The door arrived around 6/4/15, later than it's expected date of 5/25/15. The door was delivered at nearly 5 pm, laying flat, rather than upright with the slider door uninstalled from the frame, and no means to unload it other than by my workers. Although the door appeared to be in acceptable condition, the next day when installing the door I noticed that the base packing plate (made of 3/4" pine rather than the typical 2x4 generally used) was cracked, and the mulled sidelight was not properly attached to the main unit. We were able to rectify the problem with the sidelight, but upon installation of the door, we found that one of the slider door rollers could not be adjusted, leaving the door inoperable. I contacted [redacted] Misner, the sales rep at Budget, who assured me he would have Weathershield overnight me a new roller. After a couple of days without receiving the roller, I contacted [redacted] again, who said he would check again with Weathershield. Three weeks later the rollers finally arrived, and we were able to get the door operating. Unfortunately, during the waiting period the homeowners became very frustrated with having a brand new inoperable door and an unresponsive manufacturer.

They decided I needed to replace the door with a door that both works and is backed by a company they could rely on to provide customer service. Needing to satisfy my customer, I ordered a Pella door they liked on June 26th, which arrived several weeks later. In the meantime I had been in contact with [redacted] about the door, who assured me that Weathershield had excellent customer service and would likely fully work with me concerning the defective door and lack of customer service. About a week after the Pella door had arrived and been installed I was contacted by the regional Weathershield service technician, who agreed to come look at the door. Although the Weathershield door had already been removed, I described the problems we had with the door, which he said would be passed on to their warranty department. When I subsequently spoke with Weathershield's warranty rep, she explained to me that there was nothing wrong with the door, and in fact there was nothing they could do, as we had a Pella door installed, not a Weathershield!

I then contacted [redacted] Misner again, who said he would contact his Weathershield rep, and again assured me of Weathershield's exellent customer service. After several weeks without receiving any contact from Weathershield, and [redacted] telling me there was nothing Budget could do, I finally decided to take further action. I asked [redacted] to forward any e-mails he had concerning this order, which he said he would do within 2 days. Two weeks later, after several calls, I received the emails from [redacted]. One email had the contact info for the regional Weathershield rep, Mary Hora. I called Mary on Friday 10/9, told her the story, and she assured me she would get back with me on Monday,and felt that a full credit would be in order. On 10/14, having not heard from Mary, I e-mailed her, wondering why I had not heard back. She replied by e-mail that day that there was nothing they could do for me and referred me back to Budget, who had already told me there is nothing they can do. As such, I am filing this complaint with the Revdex.com against Budget and also against Weathershield.Desired Settlement: Full $3500 refund for the cost of the door. At best also a refund of the delivery fee, and reimbursement for time taken to install and remove the door and hours spent attempting to resolve this matter!

Business

Response:

Weather Shield will issue a return pick up for the original door shipped on order#[redacted]. The door will need to be returned to Budget Home Center - located at [redacted] in [redacted] where it was original purchased from for our semi to pick it up. Once the door is returned back to Weather Shield Mfg. we will issue a credit to the dealer for the dealers net cost of the door.

The customer will need to work directly with [redacted] Minser at Budget Home Center for the final arrangements of any payments as the reimbursement will be to Budget Home Center.

Review: We are looking for Peachtree Warranty Customer Service

880 South View Drive

Mosinee, WI 54455

April 7, 2010 we bought a sliding glass door from Lowe's for $3000.00 with a warranty of 10 yrs.

It has been a little over 2 1/2 yrs. and we are getting condensation between the glass on one door panel.

we like the door but are looking to have this problem fixed by Peachtree Doors & windows.

We have tried to contact peachtree through the Lowe's store in which we brought the door from but they have no info on them . Did they go out of business or change their name?

Any help would be appreciated.Desired Settlement: to have the door fixed .

Business

Response:

the contact phone number is [redacted] or e-mail [redacted]

Business

Response:

1st response was submitted on 8/29/2013, the customer can call [redacted] for assistance with getting replacement parts, labor is not covered, the labor protion was covered for one year from the original purchase date.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We called weather shield, Inc., 1-800# provided, 9/4/13 and made arrangement to fill out paper work and to call them back with additional info.

They explained they were the manufacturer of the door made for Peachtree Windows & Doors which is now OUT OF BUSINESS.

This arrangement is satisfactory to us and would like to thank Revdex.com for their help in resolving this matter.

Regards,

Review: We purchased windows for our new house five years ago through a local dealer. Some of the windows do not open or stay open. I was told I needed to replace parts, but was told by Weathershield that the dealer would have to order them. The dealer has been trying to order parts for about 6 weeks. Every person he has spoken with at Weathershield has given him different information --some say that we can order the parts ourselves, others say that they will have to order them. No one knows how to do this. The dealer has done all he can do. He cannot place an order and we are stuck with windows that don't open!Desired Settlement: I just want parts for my windows so I can fix them. I am very disappointed in the windows, but more disappointed in the lack of customer service!!

Business

Response:

I have spoken with the homeowner and the dealer [redacted] at Bloedon lumber and am going to order the parts they are needing for orignal order [redacted] ln 19. [redacted] has given me a PO to order the parts on.

Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had contact with Peachtree by E-mail about several problems Window issues/problems on several occasions (9/9/10, 11/11/11, 3/21/12, 4/3/12, 4/4/12,). Peachtree windows do not open, some do not close moisture in three of them, broken handles. Cant find a phone number, e-mails will not go through to customer service. I sent measurements, Photos, etc. Don't know what else to do... Thank you!!!Desired Settlement: Would like someone to fix and or replace what's broken per warranty.

Business

Response:

Re: Peachtree Windows and Doors, Inc.

Review: "We have a house built in ~ 1994 with Weathershield Casement windows. We have had multiple windows have the hardware that attaches the window to the casement break. This will allow the window to fall out and out off control. Fortunately we haven't had that situation yet, however we constantly live with that reality. The warranty document that I have (Form number 011060 revised 4/99) DOES NOTstate the warranty is limited to the primary owner. Also it clearly states:

"Window Hardware (Lifetime)

Weather Shield warrants that ProShield window hardware shall be free from defects in material

and workmanship for the LIFE of the structure into which the window is installed. In all cases, the

customer will be invoiced for the replacement hardware at the regular price and full credit will be

issued when the defective hardware has been returned to Weather Shield."

I'm struggleing to understand the position that Weathershield is taking on this matter. I feel I have be patient in this matter. I'd appreciate Weathershielsd sending me the required hardware to resolve this matter today.Desired Settlement: I'd like Weathershield to honor their warranty and send me at least 10 sets of hardware for the broken windows I have and for any failures in the future. 10- 972001 and 10 - 972002

Business

Response:

Hi [redacted]

We are currently taking a look into this matter. I will be contacting the homeowner direct as we are unsure of the type of product he has. He has mentioned both Weathershield and Proshield product lines and we need to be clear on his request for hardware.

thank you,

Warranty Glass Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Lisa has left me a voice mail with her concerns about specifically which windows I have. I referred her to a document I sent to Heather in warranty that identifies the product I have and if she had a questions to call me back. My phone records indicate she did in fact (same number that called the first time) call back but failed to leave a message this time. I just tried her number again (direct dial extension) and left another message. So at this point, it is unclear to me if Lisa has enough information or not.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was the original purchaser of a home in 2003 that had a 18year warranty on the windows. Apparently after 10 years the coverage drops to only 50% covered. I have asked them to send me the warranty so I can look it over but they have not sent it. They sent me a quote system#550914886. In this quote for my little window that has loss its seal they quoted me 268.00 dollars for the window. It is obvious they jacked the price way up to be able to reduce it 50% and still make a profit. They now supply windows to [redacted] and looking at the prices at [redacted] this window should not even be 100 dollars. They also added shipping on to the bill in which it is suppose to be free by sending it straight to the local vendor.Desired Settlement: I would like the window company to honor the warranty without playing a game and jacking the price way up so they can make money. I think a decent price for the window is around 100 dollars looking at [redacted] website. I would also like them to mail the window to the current closes vendor for free pickup.

Business

Response:

In reviewing the age of the product, we have determined that the product was manufactured on 11-18-2002. Therefore the product is still within the 100% warranty coverage period of the warranty for seal failure. The decrease in warranty coverage does not change to 50% coverage until year 11 which will take place on 11-18-2013. I have made the adjustment to the order [redacted] to reflect the 100% coverage.

However, shipping and handling charges of $44.00 plus tax will be applied to the order. A revised copy of the order will be mailed to [redacted] to review these changes. I have also attached a copy of the revised order to this reply for his review. When [redacted] is ready to provide payment for the above stated charges he can contact our accounting department direct at [redacted] ext 3212.

Thank you,

Warranty Claims

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I'm writing about the 2 exterior doors, 17Series 500 windows and 1 sliding glass doors Peachtree product that was installed in a newly constructed home in 2004. Since I moved in this house I have had nothing but problems with these windows ie: condensation in between the double pane, severe drafts from the doors, windows and sliding glass door and there is a severe amount of play with the windows when I wiggle them back and forth.

I need these problems addressed and corrected. I have spent hundreds of dollars on weather stripping and tape for these windows, doors and sliding glass door year after year. I should not have to do that with a new product. These items are defective and need to be returned and replaced.Desired Settlement: I would like these 2 exterior doors, 17 Series 500 windows and 1 sliding glass door replaced that are resistance against air leakage, water pressure and wind pressures.

Business

Response:

While the ID codes provided were some what invalid, we were still able to determine that the product was Peachtree manufactured in 2003. We have attached a letter that we provide to consumers who have products that was manufactured during this time frame.

Review: Had Weathersheild windows installed in my new home 5 years ago. Windows leak cold air have moisture condensation and mold forming on the inside of the windows. Was reerred to their warranty department which informed me there would be a $250 service charge to come out and investigate. I was told that it was because there was probably too much misture in my home and until I could report on the relative humidity in my home they would refuse to do anything further. Not sure how I measure the humidity content in my home?Desired Settlement: I would like for someone from weathersheild to come out and look at the problem without a $250 service charge.

Business

Response:

TWO RESOURCES EXPLAINING HUMIDITY/CONDENSATION AND HOW TO MEASURE THE HUMIDITY. WINDOWS DO NOT CAUSE HUMIDITY, WINDOWS WITH MOISTURE ON THE GLASS IS AN INDICATOR THAT THERE IS HIGH HUMIDITY IN THE HOME AND THE CUSTOMER NEEDS TO LOWER THE HUMIDITY IN THERE HOME BEFORE PROBLEMS DEVELOP. THE REASON THE CHARGEABLE INSPECTION WAS OFFERED IS AN OFFERING WEATHER SHIELD PROVIDES TO THERE CUSTOMERS. WEATHER SHIELD PROVIDES NO CHARGE FOR INPSECTIONS AND LOBOR FOR ONE YEAR FROM THE PURCHASE DATE OF THE WINDOWS.AFTER THE ONE YEAR AND UP TO 10 YEARS WHEATHER SHIELD CAN OFFER CHARGEABLE SERVICE TO THERE CUSTOMERS. CUSTOMERS CAN ALSO HIRE THERE OWN CONTRACTOR FOR WINDOW INSPECTIONS AND SERVICE WORK. FOR CHARGEABLE SERVICE FROM WEATHER SHIELD THE CUSTOMER CAN CONTACT OUR OFFICE TO SET UP THE PAYMENT PRIOR TO THE APPOINTMENT BEING SET UP.

Review: The windows in my house were defective and I ordered replacement glass within the allotted warranty time.

I was unable to inspect and/or install all windows immediately. When I was able to tend to the project (replacing 22 windows is time consuming), I noticed errors in the original shipment. Four panes of glass were completely omitted from the order while three panes were shipped with the incorrect dimension.

In all, seven (7) panes of glass out of 22 are unusable.

Along the process, there were other errors that were corrected as I came across them. One other window was incorrectly cut, one was cracked, and all the original glazing was the incorrect color. They fixed those errors, but it was clear they had little attention to detail in that was showing up wrong.

The company refuses to fix their error because they claim I am too late to get the situation fixed.

I understand the company's policy to limit the time allowed to replace incorrect shipments, but a mistake is a mistake and they made too many mistakes during this whole process to walk away free and clear.

Even if the Revdex.com is unable to remedy the situation, I want other consumers to be aware that the company utilizes terrible customer service practices and shows no flexibility and takes no responsibility for blatant errors made on my original order.

I have all e-mail correspondence documented and available and I'm happy to share more of this terrible experience I've had to go through with this remarkably unprofessional company.Desired Settlement: I'd like the company to send the items they omitted from the original order and replace the incorrect items they sent.

Business

Response:

Glass replacement was initialized in 6/8/ 2011. We received notification that bead should be almond not white - sent correct part 8/22/11. Were notified that two pieces of glass were cracked on 9/6/11 and replaced. Were advised that items 10 & 11 came in correct size. Reordered glass 10/21/11. We then didn't hear from the homeowner until 11/6/2012. We then received correspondence on 11/6/12 regarding two errors. We asked that the homeowner double check the items received to insure that they all had. The homeowner stated he hadn't opened the boxes. We suggested that he open the boxes and take pictures to make sure the labels were showing along with glass id codes. This is the last we heard from the homeowner until he contacted us on or around 4/21/15 to advise of errors.

Customers have 90 days to advise of incorrect or missing product. This customer waited several years to report.

Consumer

Response:

Review: I purchased a home in 2002 from New England Homes and Newington NH. The home was built at 6 Murray Drive in Atkinson, NH. The home was installed with windows made by Weather Shield Mfg. In 2011, I had seven windows that suffered seal damage. I contacted the company and eventually, they shipped me seven replacement windows and I paid for the shipping (over $100). Under two year later, I now have four more windows that have the same seal damage issue. I submitted the required paperwork which included photo's and a discription of the defects. On August 26th 2013, I received an order (#- [redacted]) which stated that Weather Shield would cover 50% of the replacement cost and I would be responsible for the other 50% including $180.00 for shipping, for a total of $696.00. On 9/2/2013 I sent and email to [email protected], which is the email that I have communicated with them in the past. I expressed my displeasure and belief that I now have eleven windows that have been defective and I feel they need to acknowledge the defect and make that problem right. I emailed Weather Shield again on 9/6/2013 and again on 9/10/2013, but I have not heard back from them. I am concerned because on the their order it clearly states, "Orders not paid within 30 days will be cancelled." I am trying to make contact but I am being ignored and I still have four windows with defective seals.Desired Settlement: My windows are under twelve years old and eleven windows have been defective. Weather Shield admits to this and I have proven it by completing the required paperwork and photo's. I believe that Weather Shield should stand by thier product and customer and make right of this situation.

Business

Response:

To whom it may concern:

In reply to Mr Murray's statement. e-mail [email protected] is not and never was a valid e-mail for us. This is why no one responded to his e-mails. For reference our current e-mail address is [email protected].

In reviewing his concern regarding the cost of his replacement glass it is found the discount is correct at 50%.

[redacted] has SNE manufactured Crestline Windows manufactured March 26, 2002. The warranty coverage for seal failure (moisture between the panes of glass) for this product is Twenty (20) Years prorated from the date of manufacture. Obligation under the warranty shall be limiited to granting prorated credit against the then current list price of comparable new replacment insulated glass for the failed component.

0-10 years 100% amount of credit

11-15 years 50% amount of credit

16-18 years 30% amount of credit

19 -20 years 10% amount of credit

In reviewing his concern regarding the shipping charges, the warranty states SNE shall not be liable for costs of shipping and applicable taxes.

I trust this should answer all questions and concerns [redacted] has.

Warranty Glass

Weather Shield Windows and Doors

Medford, WI 54451

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the response from Weather Shield they referenced my failed attempts to have them respond to an email was because I did not have the correct email address. I have copied my attempts and you will see I replied to an employee ([redacted]).

More importantly, I do not accept the response made by Weather Shield that they are holding firm to the warranty language. I believe that it would be reasonable to ask the customer to pay 50% of a replacement window after 10+ years of use if there was ONE or even TWO defective windows. However, I have MANY defective windows (11 total) which clearly indicates a problem with the assembly or manufacturing of the window. I ask that Weather Shield take responsibility that there is a problem with these windows and not hold the customer responsible for this large unnecessary cost. Under normal circumstances I feel the warranty language should stand, but this circumstance is unreasonable. $700 is a lot to ask a customer to pay who has had to experience failing windows.

Thank you,

Review: Unfortunately our house came with Weathershield windows & doors. We are the second owner of our home. They have been a continual sourse of trouble. We already had to replace one slider because the door became warped & had to be replaced at many thousands of dollars. The other sliding glass door has had many pieces replaced on it in the course of our time while living in our home(12 years). The door & house are18 years old. My first time dealing with the company getting parts was not an issue just expensive! However when I tried to order parts again by the same means by phone I was told many different times that they no longer allow homeowners to purchase parts through them. I explained that the issue I had currently was the latch for the mortise locking mechanism was broken therefore I was not able to secure my house from a break in. The other was I needed wheels for the screen slider. I was referred to a local dealer that would order the needed parts to fix my door. After contacting them in February I was told they no longer will order parts through the company because it was too difficult to do so and explained in more length than I wish to discuss. After many more attempts to contact the company by phone and even through a salesperson I pleading about my unsecured home I found a sympathetic soul to guide me ( they didn't allow web access to order parts). I had to download an ordering form print & manually submit by snail mail. Well they informed me by snail mail in about a weeks time the truth of the matter. The company no longer makes the part for the latch but they still sell the wheels. I wanted to order a latch first, so they told me to contact a third party, Strybuc Industries. I then tried to order through a [redacted] who informed me they could research the part but that they would need a picture of it to make sure they could closely match it? However, they were a wholesaler. I needed to place my order through them by contacting Amsco. The part arrived & fit in May.Desired Settlement: Explain the failure to communicate. Why they operate a company that makes it difficult to order parts & if a part is no longer available tell the consumer so. Don't have them unnecessarily wait for an answer that won't come? Explain why it cost $27 to ship a mailer package to my door? I have a picture of what it looked like, it's outrageous how they conduct themselves! It's no wonder there are blogs about "I hate Weathershield"! John

Business

Response:

It was unfortunate that the process took as long as it did for Mr. [redacted]. Our process consists of receiving information from the homeowner and then checking to see if there is a servicing dealer in their location. Mr. [redacted] was referred to a servicing dealer in his location but the dealer told him they were unable to order the parts which is strictly their decision. When we received the information from Mr. [redacted] it was found that we no longer have the parts that he was in need of. Therefore, he was referred to Strybuc and then Amsco. The amount of $27.00 being disputed is between Amsco and Mr. [redacted]. Amsco is a separate company than Weather Shield. We apologize the length of time it took to get the part. Thank you,[redacted]Warranty Claims SpecialistWeather Shield Windows & Doors(715) 748 2100 Ext. 3345

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To be fair & impartial? How long should it take to resolve an outstanding issue with a manufacturer on ordering a part? A week, a few weeks or a month? We are talking about a consumer & a business. Not business to business. How long would you allow your rear entry door to be unsecured? That is really the heart of the matter. What do you think my insurance carrier would think if they knew my house was left unlockable for 4 months? What if we had a breakin would we still be covered? We have a develpementally disabiled person living in our home. What if something happened to her in our absence? We do live in a city. Not a bad neighborhood but not far from a neighborhood with an element in it. I would have thought that with all the back & forth nonscence with trying to order the parts I needed that I would have at the very least be not billed excessively for shipping. $27 for a mailing pouch that weighed no more than a pound. Do you think that's fair? That was billed by Weathershield not by a third party. Hoping I hear back with a solution?

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.More mumbo jumbo, no accountability? The issue was about parts ordered through Weathershield directly & their over charging for shipping & handling. The first part of the complaint dealt with the delay in how customer service responded to my need to secure my home in a timely fashion. I will never own another door by them & will tell 10 people not to buy anything made by them & so on & so forth.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

In reviewing Mr [redacted] complaint we found he is disputing the shipping and handling cost of $27.00 charged to him on our order [redacted] for screen rollers. The $27.00 is the cost to process, package, handle and ship the order. Mr [redacted] was aware of the cost of shipping at the time of payment. The charges were accepted and paid via MC on 5/26/2015. If he was not in agreement he should not have accepted the charge and paid for it at that time. [redacted]Warranty ClaimsWeather Shield Windows & Doors800-680-7650 (Office)715-785-8243 (Fax)

Review: I have placed several calls within the first year of ownership about the windows being drafty. I feel they are worse than the old wooden single pane windows they replaced. They have sent out 2 different window guys to look at them and the last guy installed a bunch of filler foam in corners that I feel should not be required. I can see light in a corner of one window. They keep telling me that it is installation issues. It seems like the vinyl has warped and gotten worse after install. The window panes themselves seem great, however the framing is weak and doesn't seem strong enough to support a triple pane option. I also expected to have an upper pull rail on the top sash, however was told that it was not available with the triple pane option although the display in the store did not state this. If I open the upper sashes and try to close them, the frame flexes and catches the sash preventing them from closing without sliding it all the way down and trying to slam it shut. Sometimes I have to reach under the lower sash and push it up. Then someone must hold it in place while the first person shuts the lower sash and then is allowed to lock the window. I do not feel these windows should have ever been allowed to even be made this large without a larger framework.Desired Settlement: I would like to send these back to the company for a refund so that I may purchase a better quality product to replace them.

Business

Response:

We have visited the jobsite 3 different times to corrected the issue. We had replaced screens, replaced weatherstrip because it was cut to short from the factory. We had also replaced balance shoes that could have potentially been damaged by every day wear and tear. Our service tech also stated that there could possible installation issues. We feel that we have fulfilled our warranty obligation by assisting the customer in the field to correct this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I called the Crestline customer service number today and spoke with [redacted] about all of the issues I've had with my windows. I have removed one of my larger windows in hopes to correct any install issues and have failed. When measuring the frame width on the window at the top and at the bottom I have a difference of 1/8." I have also held a square up to the sashes and find them to not be square. I have invited [redacted] to send an installer out to verify the poor build quality/design of the window.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.][redacted],

I bought our house in 2013 and it came with 2 newly installed Crestline windows. 3 weeks ago one of the sashes literally broke free and fell off of my house. Customer service refuses to replace the window, only wanting to replace the hardware. There is no guarantee that the hardware malfunctioned on its own or if it is a structural problem with the window. Do not purchase windows from this company.

Review: I have a Visions window that leaked 2 years after it was installed and damaged my wall. 2 different independent window professionals tell me it is a bad design. I have been corresponding with their warranty division since November 3, 2014. No one from Weather Shield has come out and looked at the issue despite my requests. I have made 6 requests for a service manager to call me. I have explained the situation verbally to the warranty division 4 times. No response. Weather Shield said they have provided new glass and glazing seal. They also stated "Once the glass is received and installed within 30 days you can forward a copy of the labor invoice to [email protected] and Weathershield will participate in the labor cost." I need clarification as to when the 30 days starts counting. Received by who? I don't know. Weather Shield will not call me and clarify despite many requests. I have a quote for $1100 to replace the glass. This will not fix the design error. I have now been told if it fails again, Weather Shield will not provide any help on the labor. There is evidence I will have to have the glass replaced every 2 years because of the design at considerable cost to me. My original window built in 1975 did not leak. The Visions window was supposed to be an upgrade. It is inferior to my original window. Repeatedly refusing to contact me and letting a 30 day time limit run out is an extremely poor, unethical business practice. Since conversations and emails have been ignored, I will take further action.Desired Settlement: I want a Weather Shield representative to physically come and and verify the problem and for Weather Shield to repair or replace the window correctly so it will last at least as long as their warranty period.

Business

Response:

I apologize for not contacting you sooner regarding the labor coverage agreement. Order [redacted] is requesting labor coverage. According to our records, labor would be covered after receiving the invoice within 30 days of receiving the glass. The order was placed with Budget on 11-17-14, delivery date was 12-11-14. The 30 days would have started when Budget received the glass – which would have ended approximately 1-11-15. We have extended this agreement to Feb. 16, 2015. The glass needs to be installed and the labor invoice needs to be submitted to the Warranty Glass department. If not received by Feb. 16, 2015 the labor coverage will be denied. Thank you, Thank you,[redacted]Warranty ClaimsWeather Shield Windows & Doors[redacted]

Consumer

Response:

Review: As per the above question regarding health issue, my son suffers from frequent head colds and flu like symptoms through out the colder months. As for the problem, we purchased doors and windows for our home over past years. Had issues with seals. I've had to place weather seal/plastic over the window and window trim to decrease drafts and leakage. Now, every window has condensation, leaks and has black mold between the seal and the window. Windows fail to close completely to form a seal. The dealer/installer Alpine Door and Sash, Pittsburgh told us to elevate our problem to peachtree directly due to the degree of repair/replace. Contacted them through there website when the front window was replaced by Alpine. No reply from peachtree. I re-emailed peachtree today, viewed a video on youtube regarding an issue and the video displays our problem. I've attempted to contact them directly but, no reply. Requesting that the Revdex.com assist us with our problem/situation. All research and inquiry's via the web indicate they don't respond to problems nor, will they resolve them.Desired Settlement: Fix all windows. Replace if seal integrity can not be repaired. Have independent contractor perform the work.

Business

Response:

it sounds like you have too much moisture in your home which comes from homes being built today are mor energy efficient and are more air tight, the humidity in your home cannot exchange with the outside air. The humidity level in your home is too high. Attached is literature on humidity and controlling humidity along with a chart on what the humidity level should be comparied to the outside air temp. Also attached are 2 contractors in your area, also attached is a letter from Peachtree which includes 3 companies where Peachtree replacement parts can be purchased if needed. The first step is to take a humidity reading.

Review: Our home which was built 10 years ago this month had Peachtree windows installed based on the recommendation from our contractor because of the warranty and quality of the windows. Three years ago we started to notice a shiny film between our window pains on 6 different windows plus some white spots. My husband and began a process with Peachtree to replace our windows. We filed the warranty information on line and sent pictures. To find out at that were just stringing us a long because they knew they had financial issues. So, when we found out they were absorbed by Weather Shield we contacted them. Just for them to tell us they won't honor the warranty either. We recently had an estimate for new windows which several thousands of dollars which shouldn't be necessary if they would just honor or warranty.Desired Settlement: Our desired out come is replacement window for the 6 that are not repairable. We had one window the panes replaced and the gentlemen advised us he will not doing any more because the quality of the windows are in such poor shape it is not helping us.

Business

Response:

Please see the attached letter inregards to Peachtree, if you wish to contest this please submit your claim in writing along with photo documentation to: