The contract was written on 5/29/The material was delivered on 6/2/2014(see invoice from [redacted] Supply)The roof was finished in two days the same weekThe insurance company did not pay for all the siding on the house, only part of the left sideThere were two different types of siding on this sideWe sent out a piece of siding to find out the manufacturer so we could matchThis process took a few weeksAfter we matched the siding I dropped off a sample board for her to pick out a siding color for the front dormersThere was no same day pressureSiding for another job was delivered to her house by mistakeShe then had the assumption we were to be out directly to install her sidingThe correct siding was then delivered on 7/We very backed up at this pointMy salesman failed to communicate this properlyHe said we would be out when he really had no definite date when it would beAbout two months ago [redacted] text [redacted] asking about the final payment(You will find the text conversation in the attached documents)She never mentioned anything about her being unsatisfied with anythingShe said she lost the check from the insurance companyShe dragged this on for two monthsAfter feeling like he was being ignored and lied to [redacted] resorted to the aggressive sounding texts [redacted] had tried over and over to contact her with no reply [redacted] stopped by at different time of the day to try and catch her home so he could talk to herOnce her kids answered the door to say she wasn't home, but and he could see her inside the househave not to this date ever received a call from ***I had tried to call her but she had her number changed once or twice and could not get to herI have text her with only one responseI believe that she spent the last payment or just doesn't want to pay the final amount or $3,If there is anything that is unsatisfactory we should be the ones to correct itShe absolutely does have the contractI do however have the insurance paperwork and will gladly get her a copyShe has no reason to be scared and is blowing that way out of proportionWe did nearly roofing jobs in [redacted] this year [redacted] sold around jobs himselfThis is the only person that has complained about himunderstand there was definitely some communication issues with [redacted] and this homeownerWhat she said in her complaint is off base in some respects, which can be shown with the invoices and text messages providedI have contacted my attorney and I am having him send a letter to help me collect the final amount owedIf you need any other information please feel free to contact meSincerely, Ryan Ward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thank you! This is the first I've seen this since that day. He took it and wrote my email at the top so he could email a copy to me and never did.(Notice he didn't include a copy of a sent email to me with the contract.And the portion of the text where I complain about not receiving a copy of the paperwork is cut off as well.) The company saying that I'm blowing threats of violence out of proportion is ridiculous. At the very least the company should be apologizing. That type of communication is NEVER acceptable. They didn't even address my concerns regarding the foreign workers or the messes. And the dates on the texts only confirm my time frame. To say there was miscommunication from the salesman is an understatement. They were blatant lies. [redacted]'s responses and promises were deleted from the texts and they began clear back in June. And my complete complaints aren't part of the texts either. The fact that the company overbooked and became too busy is neither my fault nor my problem and does not justify a delay until September on work that should have been completed in June. They can come fix the work, but ONLY after I receive an apology for the violent threats and at a SIGNIFICANTLY discounted rate to compensate for the behavior, threats, the garbage left behind, the mess I had to clean up, the crap I'm storing in my shed, lack of communication and delays and only if there are no more foreign workers on my property nor the salesman.I believe what happened is that they are so unconcerned with customer satisfaction and overbooked (to make as much money as possible without concern for the customer) that they kept delaying until the weather was so bad that they had little to no opportunity to come out and fix what needed done and now it's been so long they want paid. It really would have taken minimal effort on the company's part.I didn't begin to keep the texts until the threats of violence, but even portions of that are missing. So I will include my copies which will have the rest of it that WeatherTech removed. The very first threat of sending 16 Mexicans to a single mother's house is more than enough to make the entire situation unacceptable.Also, I did contact my insurance company. And they said there was nothing they could do. That I needed to contact the Revdex.com or my local law director.
The contract was written on 5/29/2014. The material was delivered on 6/2/2014(see invoice from [redacted] Supply). The roof was finished in two days the same week. The insurance company did not pay for all the siding on the house, only part of the left side. There were two different types of siding on this...
side. We sent out a piece of siding to find out the manufacturer so we could match. This process took a few weeks. After we matched the siding I dropped off a sample board for her to pick out a siding color for the front dormers. There was no same day pressure. Siding for another job was delivered to her house by mistake. She then had the assumption we were to be out directly to install her siding. The correct siding was then delivered on 7/18. We very backed up at this point. My salesman failed to communicate this properly. He said we would be out when he really had no definite date when it would be. About two months ago [redacted] text [redacted] asking about the final payment. (You will find the text conversation in the attached documents). She never mentioned anything about her being unsatisfied with anything. She said she lost the check from the insurance company. She dragged this on for two months. After feeling like he was being ignored and lied to [redacted] resorted to the aggressive sounding texts. [redacted] had tried over and over to contact her with no reply. [redacted] stopped by at different time of the day to try and catch her home so he could talk to her. Once her kids answered the door to say she wasn't home, but and he could see her inside the house. have not to this date ever received a call from [redacted]. I had tried to call her but she had her number changed once or twice and could not get to her. I have text her with only one response. I believe that she spent the last payment or just doesn't want to pay the final amount or $3,130.41. If there is anything that is unsatisfactory we should be the ones to correct it. She absolutely does have the contract. I do however have the insurance paperwork and will gladly get her a copy. She has no reason to be scared and is blowing that way out of proportion. We did nearly 100 roofing jobs in [redacted] this year. [redacted] sold around 40 jobs himself. This is the only person that has complained about him. understand there was definitely some communication issues with [redacted] and this homeowner. What she said in her complaint is off base in some respects, which can be shown with the invoices and text messages provided. I have contacted my attorney and I am having him send a letter to help me collect the final amount owed. If you need any other information please feel free to contact me. Sincerely, Ryan Ward
The contract was written on 5/29/The material was delivered on 6/2/2014(see invoice from [redacted] Supply)The roof was finished in two days the same weekThe insurance company did not pay for all the siding on the house, only part of the left sideThere were two different types of siding on this sideWe sent out a piece of siding to find out the manufacturer so we could matchThis process took a few weeksAfter we matched the siding I dropped off a sample board for her to pick out a siding color for the front dormersThere was no same day pressureSiding for another job was delivered to her house by mistakeShe then had the assumption we were to be out directly to install her sidingThe correct siding was then delivered on 7/We very backed up at this pointMy salesman failed to communicate this properlyHe said we would be out when he really had no definite date when it would beAbout two months ago [redacted] text [redacted] asking about the final payment(You will find the text conversation in the attached documents)She never mentioned anything about her being unsatisfied with anythingShe said she lost the check from the insurance companyShe dragged this on for two monthsAfter feeling like he was being ignored and lied to [redacted] resorted to the aggressive sounding texts [redacted] had tried over and over to contact her with no reply [redacted] stopped by at different time of the day to try and catch her home so he could talk to herOnce her kids answered the door to say she wasn't home, but and he could see her inside the househave not to this date ever received a call from ***I had tried to call her but she had her number changed once or twice and could not get to herI have text her with only one responseI believe that she spent the last payment or just doesn't want to pay the final amount or $3,If there is anything that is unsatisfactory we should be the ones to correct itShe absolutely does have the contractI do however have the insurance paperwork and will gladly get her a copyShe has no reason to be scared and is blowing that way out of proportionWe did nearly roofing jobs in [redacted] this year [redacted] sold around jobs himselfThis is the only person that has complained about himunderstand there was definitely some communication issues with [redacted] and this homeownerWhat she said in her complaint is off base in some respects, which can be shown with the invoices and text messages providedI have contacted my attorney and I am having him send a letter to help me collect the final amount owedIf you need any other information please feel free to contact meSincerely, Ryan Ward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thank you! This is the first I've seen this since that day. He took it and wrote my email at the top so he could email a copy to me and never did.(Notice he didn't include a copy of a sent email to me with the contract.And the portion of the text where I complain about not receiving a copy of the paperwork is cut off as well.) The company saying that I'm blowing threats of violence out of proportion is ridiculous. At the very least the company should be apologizing. That type of communication is NEVER acceptable. They didn't even address my concerns regarding the foreign workers or the messes. And the dates on the texts only confirm my time frame. To say there was miscommunication from the salesman is an understatement. They were blatant lies. [redacted]'s responses and promises were deleted from the texts and they began clear back in June. And my complete complaints aren't part of the texts either. The fact that the company overbooked and became too busy is neither my fault nor my problem and does not justify a delay until September on work that should have been completed in June. They can come fix the work, but ONLY after I receive an apology for the violent threats and at a SIGNIFICANTLY discounted rate to compensate for the behavior, threats, the garbage left behind, the mess I had to clean up, the crap I'm storing in my shed, lack of communication and delays and only if there are no more foreign workers on my property nor the salesman.I believe what happened is that they are so unconcerned with customer satisfaction and overbooked (to make as much money as possible without concern for the customer) that they kept delaying until the weather was so bad that they had little to no opportunity to come out and fix what needed done and now it's been so long they want paid. It really would have taken minimal effort on the company's part.I didn't begin to keep the texts until the threats of violence, but even portions of that are missing. So I will include my copies which will have the rest of it that WeatherTech removed. The very first threat of sending 16 Mexicans to a single mother's house is more than enough to make the entire situation unacceptable.Also, I did contact my insurance company. And they said there was nothing they could do. That I needed to contact the Revdex.com or my local law director.
The contract was written on 5/29/2014. The material was delivered on 6/2/2014(see invoice from [redacted] Supply). The roof was finished in two days the same week. The insurance company did not pay for all the siding on the house, only part of the left side. There were two different types of siding on this...
side. We sent out a piece of siding to find out the manufacturer so we could match. This process took a few weeks. After we matched the siding I dropped off a sample board for her to pick out a siding color for the front dormers. There was no same day pressure. Siding for another job was delivered to her house by mistake. She then had the assumption we were to be out directly to install her siding. The correct siding was then delivered on 7/18. We very backed up at this point. My salesman failed to communicate this properly. He said we would be out when he really had no definite date when it would be. About two months ago [redacted] text [redacted] asking about the final payment. (You will find the text conversation in the attached documents). She never mentioned anything about her being unsatisfied with anything. She said she lost the check from the insurance company. She dragged this on for two months. After feeling like he was being ignored and lied to [redacted] resorted to the aggressive sounding texts. [redacted] had tried over and over to contact her with no reply. [redacted] stopped by at different time of the day to try and catch her home so he could talk to her. Once her kids answered the door to say she wasn't home, but and he could see her inside the house. have not to this date ever received a call from [redacted]. I had tried to call her but she had her number changed once or twice and could not get to her. I have text her with only one response. I believe that she spent the last payment or just doesn't want to pay the final amount or $3,130.41. If there is anything that is unsatisfactory we should be the ones to correct it. She absolutely does have the contract. I do however have the insurance paperwork and will gladly get her a copy. She has no reason to be scared and is blowing that way out of proportion. We did nearly 100 roofing jobs in [redacted] this year. [redacted] sold around 40 jobs himself. This is the only person that has complained about him. understand there was definitely some communication issues with [redacted] and this homeowner. What she said in her complaint is off base in some respects, which can be shown with the invoices and text messages provided. I have contacted my attorney and I am having him send a letter to help me collect the final amount owed. If you need any other information please feel free to contact me. Sincerely, Ryan Ward