4/17/18 The Sales manager has called Ms. [redacted] and left messages last night and this morning. She has not responded yet. He has said in the interest of customer relations that Weatherby's will allow her to exchange the Brooklee Plush that she has at home for the Brooklee Firm. He has placed the firm on order for her . Once we spoken with Ms.[redacted] I will draft our response and fax it over . THANK YOU [redacted] WEATHERBY'S FURNITURE 620 CHESTER AVE BAKERSFIELD, CA. 93301 ###-###-#### ###-###-####
Initial Business Response /* (1000, 5, 2015/08/10) */
Mr. [redacted] purchased this sofa Feb. 27, 2015 in "as-is" condition. The invoice is clearly noted "As-is" plus the customer signed an "As-is" sales agreement. "As-is" furniture has no warranty.
Initial Consumer Rebuttal /* (3000, 7,...
2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is a correct statement by the store that the sofa was purchased "as is". However, the condition of the sofa was misrepresented to us at the time of sale. We were told that this was a new unsold sofa (not used) and that it had received some stains/blemishes. The premise of the sale was based on those facts. A new Ashley Furniture sofa should in NO WAY have had the undercarriage "explode" after 5 months of little to no use. That is beyond a normal expectation whether purchased " as is " or not. SO either the store did not disclose that other damage to the sofa had occurred prior to sale or this sofa had a construction defect. In either case, this was not disclosed to us at the time of sale.
Hello,Customer [redacted] did purchase a Broyhill sofa and loveseat on our invoice # B10981-03 for $1769.90 in July 2017.Ms.[redacted] called in a service on 3-6-2018. The service department scheduled a service inspection on 3-9-2018 (Fri) and based on that inspection report...
placed a parts order with Broyhill on 3/12/2018 (Mon).The service manager, [redacted], did inform Ms. [redacted] that Broyhill does take a very long time to ship in our orders , that it could take 6 to 8 weeks at a minimum. on 4/2/2018 Norma sent an email to Broyhill to check on the order but never received a response. On 4/9/2018 sent a second email to Broyhill to inquire about the parts order . On 4/13/2018 having called and emailed Broyhill without a response the parts order was resent to Broyhill . Broyhill still did not confirm the order until 4/25/2018. On 5/10/2018 Ms.[redacted] called very upset and wanted to speak with a manager. [redacted] apologized and told Ms.[redacted] she would have a manager call her back. [redacted] gave all info to [redacted] who did call the number provided but there was no answer. On 5/10/18 [redacted] called and sent another email to Broyhill. She said she spoke with [redacted] who was going to check and get back to her ASAP. On 5/11/2018 as of noon there was still no update . I called and left another message to check on the order at 12:38 p.m.The seat cushion cores are on order with Broyhill . As soon as the parts arrive Weatherby's will take care of the service issue. If needed I can fax over our service copy and parts order and emails to Broyhill.
HELLO [redacted], I HAVE PRINTED THIS AND GIVEN COPIES TO [redacted]. I DID ASK MY SERVICE DEPT. IF THEY HAD AN OPEN SERVICE REPORT FOR CHARLES [redacted] AND IT LOOKS LIKE THIS CUSTOMER HAS BEEN TAKEN CARE OF ALREADY (THE EXCHANGE OF MERCHANDISE WAS MADE ON 8/29/16)...
. LET ME KNOW IF YOU WOULD LIKE ME TO FAX COPIES. THANK YOU [redacted]-[redacted] WEATHERBY'S FURNITURE
4/17/18 The Sales manager has called Ms. [redacted] and left messages last night and this morning. She has not responded yet. He has said in the interest of customer relations that Weatherby's will allow her to exchange the Brooklee Plush that she has at home for the Brooklee Firm. He has placed the firm on order for her . Once we spoken with Ms.[redacted] I will draft our response and fax it over . THANK YOU [redacted] WEATHERBY'S FURNITURE 620 CHESTER AVE BAKERSFIELD, CA. 93301 ###-###-#### ###-###-####
Initial Business Response /* (1000, 5, 2015/08/10) */
Mr. [redacted] purchased this sofa Feb. 27, 2015 in "as-is" condition. The invoice is clearly noted "As-is" plus the customer signed an "As-is" sales agreement. "As-is" furniture has no warranty.
Initial Consumer Rebuttal /* (3000, 7,...
2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is a correct statement by the store that the sofa was purchased "as is". However, the condition of the sofa was misrepresented to us at the time of sale. We were told that this was a new unsold sofa (not used) and that it had received some stains/blemishes. The premise of the sale was based on those facts. A new Ashley Furniture sofa should in NO WAY have had the undercarriage "explode" after 5 months of little to no use. That is beyond a normal expectation whether purchased " as is " or not. SO either the store did not disclose that other damage to the sofa had occurred prior to sale or this sofa had a construction defect. In either case, this was not disclosed to us at the time of sale.
Hello,Customer [redacted] did purchase a Broyhill sofa and loveseat on our invoice # B10981-03 for $1769.90 in July 2017.Ms.[redacted] called in a service on 3-6-2018. The service department scheduled a service inspection on 3-9-2018 (Fri) and based on that inspection report...
placed a parts order with Broyhill on 3/12/2018 (Mon).The service manager, [redacted], did inform Ms. [redacted] that Broyhill does take a very long time to ship in our orders , that it could take 6 to 8 weeks at a minimum. on 4/2/2018 Norma sent an email to Broyhill to check on the order but never received a response. On 4/9/2018 sent a second email to Broyhill to inquire about the parts order . On 4/13/2018 having called and emailed Broyhill without a response the parts order was resent to Broyhill . Broyhill still did not confirm the order until 4/25/2018. On 5/10/2018 Ms.[redacted] called very upset and wanted to speak with a manager. [redacted] apologized and told Ms.[redacted] she would have a manager call her back. [redacted] gave all info to [redacted] who did call the number provided but there was no answer. On 5/10/18 [redacted] called and sent another email to Broyhill. She said she spoke with [redacted] who was going to check and get back to her ASAP. On 5/11/2018 as of noon there was still no update . I called and left another message to check on the order at 12:38 p.m.The seat cushion cores are on order with Broyhill . As soon as the parts arrive Weatherby's will take care of the service issue. If needed I can fax over our service copy and parts order and emails to Broyhill.
HELLO [redacted], I HAVE PRINTED THIS AND GIVEN COPIES TO [redacted]. I DID ASK MY SERVICE DEPT. IF THEY HAD AN OPEN SERVICE REPORT FOR CHARLES [redacted] AND IT LOOKS LIKE THIS CUSTOMER HAS BEEN TAKEN CARE OF ALREADY (THE EXCHANGE OF MERCHANDISE WAS MADE ON 8/29/16)...
. LET ME KNOW IF YOU WOULD LIKE ME TO FAX COPIES. THANK YOU [redacted]-[redacted] WEATHERBY'S FURNITURE