Weathersafe Restoration, Inc.

To Whom it May Concern:We have done everything we could do for this customer. We have repeatedly gone out to her property in attempts to complete the work to her standards. There's always something new and she has been very vague with what she would like us to do while onsite. Then, after we leave...

she writes emails complaining why things aren't getting done... We're at a loss because everything is completed above industry standards! The vapor barrier was not needed because we installed a better component which helps insulate her home. Upon realizing we charged for both, the Sales Manager quickly removed the vapor barrier charge from the invoice. It was a simple mistake. There was a couple things that were damaged during construction. Unfortunately this happens from time to time. We are not required to shop for a customer, especially when they don't tell us of what they want. We gave a "generous" credit for the damaged items. The screen door was a preexisting condition. We have thousands of satisfied customers and we always do whatever we can to satisfy them. However, this has become an impossible situation and I believe she is just trying to get out of paying the rest of her bill. If payment in full is not received by end of day tomorrow, a lien will be placed on your home per our contract.Sincerely:Travis [redacted]President

I am rejecting this response because: : It's not true.I kept going over the issues with Matt.An example of one issue would be the door, which was not a preexisting issue. Matt was at the door when I went to open it for the first time after the siding was installed on that side. At first I couldn't open it, then had to shove it open with his assistance, to let him in the house.He had the workers try to fix it, and he came back to try, more than once, according to what he told me. It did close better in the winter, but this is a south facing door, and when the sun heats it up, it doesn't close without force.The previous owners, the realtor, the home inspector, and everyone who has ever come to my house can attest to the fact that this was not a preexisting condition. I find this accusation highly offensive, as I have been completely honest through this whole ordeal.I've had to mention or "complain" several times for the same issues because they are not getting fixed.I've attached a picture of the door that no longer easily closes, as well as the caulk at the base of this door, which is not up to the quality I was lead to believe would be provided by Weathersafe, which is "above industry standards".Unfortunately, the attached image of the screen that doesn't fit is a new issue. Matt replaced the screen that came with a hole, with a screen that doesn't fit.I have many photos, but I think this gets the point across.From the Weathersafe documentation I was given:"If you are ever dissatisfied with any aspect of our merchandise, service, or the way we do business, please let us know. We are pledged to resolve any misunderstanding or complaint. A satisfied customer is our most important asset."

The screen door was a pre-existing condition.The caulking is overall satisfactory and the picture is zoomed in around a screw head. The screen for the windows are manufactured to fit the window. If there is a screen issue we can contact the manufacturer. Regardless, we need to protect ourselves and intend on filing the lien.