Weave It To Us, Inc.

Dear Mr M***, Thank you for your questions regarding the security deposit accounting for the property you vacated in June 2017. As you know, the security deposit accounting and accompanying check was mailed to the forwarding address provided on July 6,
Months later one the joint tenants, Jack H***, contacted our office requesting a re-issuing of the check he had received. It was explained to MrH*** that all monies were held jointly with the tenants in accordance with the executed rental agreement. He further understood his request would require written authorization from all the tenants named on the security deposit refund check Thereafter he forwarded some, but not all, of the tenant’s signed authorizations stating he would collect and provide the remainder. After some time had passed we then contacted MrH*** asking about the balance of the authorization and he advised us he was still working on the remainder of the tenant’s authorizations When the remainder of the authorizations finally arrived there were signatures that did not match the rental agreement contract. We were able to reconcile all but one signature from Silas B*** where the authorization and rental agreement signatures were completely different On December 6th you then contacted our office inquiring about the progress of the request. After explaining to you what was needed you provided MrB***’s current telephone number. We then spoke with MrB*** and he explained he sometimes signs as Jack B*** and other times as Silas B*** and then provided us with a signature matching the rental agreement The original check which MrH*** returned to our office has been voided and a revised check will be mailed today to the forwarding address we had been provided We understand MrH*** is out of the country and was trying to coordinate this via email. However, any delay in this process was due to the time it took in receiving the proper authorizations. Once we received the proper authorizations the new check was processed within a day. Your request for possible interest be included with the new check is not warranted Thank you again and please do not hesitate to call if you have any questions Sincerely, D*** *** Vice President

Thank you for your letter to the Revdex.com regarding the above apartment.Per Mr. T[redacted]'s request, we emailed pictures taken when the apartment move out inspection was completed. Those pictures, together with the written move out inspection report he received, clearly show that the...

apartment was left very dirty and the carpeting very stained and soiled throughout. Prior to moving in, the apartment and carpeting had been professionally cleaned.At the time of the move out furniture, debris and food was left outside and inside the apartment. There was a broken toilet seat, missing toilet paper roller, and closet doors had been removed.In addition, the complete apartment had been repainted prior to Mr. T[redacted]'s occupancy. When the apartment was vacated the walls had large dark areas, stains, with large marks on all the walls. Normally painted walls have a life expectancy of at least three years. Mr. T[redacted] moved into the apartment in October, 2016 and clearly the damage to the interior walls was beyond any reasonable normal Wear and tear and they required painting. The total cost of the painting was $1,448.07. However, only $965.05 was charged to Mr. T[redacted].Mr. T[redacted] received a letter with instructions as to steps he was asked to take to ensure the apartment was returned in the condition, less reasonable wear and tear, as it was originally presented to him. One of the paragraphs read,INSPECTION -- If you want to be present when your unit is inspected, please call our office and make an appointment. We cannot do a final inspection of your unit until everything you own is out. Inspections will be during normal office hours, only. If you wish to have an initial inspection prior to move-out in accordance with Civil Code Section 1950.5(f), please submit your written request to the address below.Mr. T[redacted] never requested a pre-move out inspection.Mr. T[redacted] certainly had the opportunity to a pre-move out inspection, and though there is no requirement to do so he had the opportunity to arrange to be present when the move out inspection was done. However, it was incumbent upon Mr. T[redacted] to make these arrangements.Your letter refers to a 3-day notice to pay or quit. On January 5, 2017 a 3-day notice to quit or pay rent was served upon the apartment when the January 2017 rent had not been paid. Subsequently on January 9, 2017 we received a check from Mr. T[redacted].A final security deposit accounting is being prepared and mailed to the forwarding address that was provided. Some of the invoices in the original accounting were estimates. The actualinvoices were recently received. The revised security deposit accounting includes copies of those invoices.Thank you again for your letter and if you have any questions please do not hesitate to call.Sincerely,D[redacted] Vice President

Dear Revdex.com:
I have reviewed the response and deem it satisfactory in resolving our issue. However I would like to point out the unethical business practice that bartlein is engaged in of only issuing checks payable to everyone on the lease. They are primarily renting to college kids in Isla Vista, with whom they require parents cosignatures on the lease. Since people come from all over the country and world to study at UCSB their parents live all over the world, so by issuing a check with 10+ people’s names on it they know that it will be impossible to cash. They then require every individual to fill out a form which they then deny on the basis that the signatures are wrong, so we then have to fill out the form again. This is clearly a ploy to make it difficult to receive your security deposit and I’m sure people have just given up on their deposits in the past. There are plenty of other ways they could disburse the security deposit but they refuse to issue anything but a check with everyone’s names. If you could please contact them and explain that this is an unethical business practice it would be much appreciated. Thanks,[redacted]

Thank you for taking my call today. As we discussed, we investigated your complaint and found that we made a number of errors.Please accept my apology for the frustration and inconvenience that this situation has caused.We have credited your account with all late fee charges and NSF charges. In...

addition, we will reimburse your aunt for bank charges caused by our errors. Please send information on what those charges were.As we discussed, your January and February association fees will be paid automatically from your account on February 5th. The monthly fees are $370, but a NSF charge of $35 which was charged in December is being credited back to you which leaves only $335 due for January.If you have any further problems or questions, please feel free to call me directly.Sincerely,[redacted] President

The following is the reply to Ms. D[redacted]:
Dear Ms. D[redacted]::
You
recently filed a complaint with the Revdex.com disputing the
security deposit refund you received. You also sent an email complaining about the
charges.   Please be advised that Bartlein &...

Company,
Inc. does not receive the funds withheld from your deposit.  The funds go to the property owners to
reimburse them for the costs they incurred in addressing your obligations.
We
have reviewed your refund found that the charges were proper. The landlord may not charge for “ordinary wear
and tear”, but you were charged for items which exceeded “ordinary wear and
tear”.
You
were charged for:
Cleaning.  
When you vacated, we found grease in the oven, hair in the
refrigerator, and dirt in window tracks.  
In addition, you left a couch sitting in front of the building
which had to be hauled to the dump.
Repairs.   When you moved in, the kitchen sink had
some spots needing attention.   The sink was completely
refinished.   When you left, the
sink was stained and chipped. 
The window was cracked in the kitchen/dining area and
several screens were bent or partially pulled away.   The window was not cracked when you moved
in.  Section 28 of your rental agreement
says, in part:
“Tenant hereby agrees to
pay for … the following: Replacement of all broken glass, and damaged or
missing screens.”
         
Contractor
Fee.  Section 27 of your rental
agreement says: “The "cost" of repairs, cleaning, and/or painting on the
Tenant  vacating the Premises shall
include the actual expenditure (or 
best estimate)  for same plus
10% of the expenditure as a fee for 
organizing,  arranging,
estimating, and contracting for said repairs, cleaning, and/or
painting.  Said fee shall be
disclosed to Tenant and labeled "contractor fee."
Rent.   Under California law and the terms of
your rental agreement, you are responsible for rent for 30 days after
giving your notice.   Your notice
was given on August 25th and you were charged rent through
September 23rd.
Please
feel free to call if you have further questions or concerns.
Sincerely,
A[redacted]
Property
Manager