Weave It To Us

Dear Revdex.com: I have reviewed the response and deem it satisfactory in resolving our issueHowever I would like to point out the unethical business practice that bartlein is engaged in of only issuing checks payable to everyone on the leaseThey are primarily renting to college kids in Isla Vista, with whom they require parents cosignatures on the leaseSince people come from all over the country and world to study at UCSB their parents live all over the world, so by issuing a check with 10+ people’s names on it they know that it will be impossible to cashThey then require every individual to fill out a form which they then deny on the basis that the signatures are wrong, so we then have to fill out the form againThis is clearly a ploy to make it difficult to receive your security deposit and I’m sure people have just given up on their deposits in the pastThere are plenty of other ways they could disburse the security deposit but they refuse to issue anything but a check with everyone’s namesIf you could please contact them and explain that this is an unethical business practice it would be much appreciatedThanks, [redacted] M [redacted]

Thank you for taking my call todayAs we discussed, we investigated your complaint and found that we made a number of errors.Please accept my apology for the frustration and inconvenience that this situation has caused.We have credited your account with all late fee charges and NSF chargesIn addition, we will reimburse your aunt for bank charges caused by our errorsPlease send information on what those charges were.As we discussed, your January and February association fees will be paid automatically from your account on February 5thThe monthly fees are $370, but a NSF charge of $which was charged in December is being credited back to you which leaves only $due for January.If you have any further problems or questions, please feel free to call me directly.Sincerely, [redacted] President

The following is the reply to MsD [redacted] ***: Dear MsD [redacted] ***:: You recently filed a complaint with the Revdex.com disputing the security deposit refund you receivedYou also sent an email complaining about the charges Please be advised that Bartlein & Company, Incdoes not receive the funds withheld from your deposit The funds go to the property owners to reimburse them for the costs they incurred in addressing your obligations We have reviewed your refund found that the charges were properThe landlord may not charge for “ordinary wear and tear”, but you were charged for items which exceeded “ordinary wear and tear” You were charged for: Cleaning When you vacated, we found grease in the oven, hair in the refrigerator, and dirt in window tracks In addition, you left a couch sitting in front of the building which had to be hauled to the dump Repairs When you moved in, the kitchen sink had some spots needing attention The sink was completely refinished When you left, the sink was stained and chipped The window was cracked in the kitchen/dining area and several screens were bent or partially pulled away The window was not cracked when you moved in Section of your rental agreement says, in part: “Tenant hereby agrees to pay for the following: Replacement of all broken glass, and damaged or missing screens.” Contractor Fee Section of your rental agreement says: “The "cost" of repairs, cleaning, and/or painting on the Tenant vacating the Premises shall include the actual expenditure (or best estimate) for same plus 10% of the expenditure as a fee for organizing, arranging, estimating, and contracting for said repairs, cleaning, and/or painting Said fee shall be disclosed to Tenant and labeled "contractor fee." Rent Under California law and the terms of your rental agreement, you are responsible for rent for days after giving your notice Your notice was given on August 25th and you were charged rent through September 23rd Please feel free to call if you have further questions or concerns Sincerely, A [redacted] Property Manager