Weaver Custom Homes, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I've since had reliable, professional concrete contractors look at the work Both laughed at the inferior workmanship of Marv *** & sons Both said they would do whatever necessary to remedy a customer complaint He's going to "help me out" by having me pay his workers MORE money to attempt to fix the job!!?? That doesn't help me at all, it helps him This is the reason I previously requested my payment be refunded; I don't want Marv *** & sons anywhere near my property As previously mentioned, they ruined my backyard! There is no excuse for the Concrete being 12" above grade The patio, in its entirety, needs to be removed & re poured I also need to replace siding with splattered concrete on it The list goes on for the work I have to do now, because I stupidly trusted this company I just want my money back
Regards,
*** ***

[redacted] misinterpreted my offer. At the end of my response to him that offer was to send my men and topsoil to  remedy his yard grade no charge. Previously it was offered for cost of men's per hour pay.  [redacted] would have landscaping responsibilities regardless of the new patio as backfilling is not included and he had just dirt without grass in a large area directly behind his house and offset of the patio.  I'm offering to remedy his grade no charge to help this situation . Thank you, [redacted].Tell us why here...

Tell us why here...In response to [redacted]'s complaint. [redacted] was home from work that day to supervise his project Friday July 15th.[redacted] changed and added things multiple times. The price, which was pro-rated for the additional work was too costly for him so I gave him discounted prices on his...

changes.  [redacted] added a walk,shed slab & patio increased area. During set up [redacted] told us what he wanted and was with me when I was setting the grades. I showed [redacted] the steps out of his house to the patio and the patio to the lawn. [redacted] said it was fine. I mentioned to [redacted] he would need some fill to bring his low lawn up for the pitch drainage.He agreed.[redacted] told me he had water draining down his basement wall and had someone grade that area out but they did it wrong.That area is a flat spot and needs fill to drain away from the house. The two wooden steps removed by [redacted] were temporary and of an uneven naturewith the bottom step at ground level. [redacted] mentioned in his complaint that one step was cheaper and easier for me, on the contrary as itwas cheaper for [redacted] if he didn't want more steps and work done to lower everything and have a water problem. I never lied to [redacted] about anything and especially the step code.We know the code is nothing over 8" steps but we make 7 to 7.5" steps so if there were any settling the steps would still be to code. If [redacted] wanted more steps and a lower patiohe could have easily said so when I showed him the grades and form heights. He in turn would have water drainage problems and have to re landscape his lawn by excavating not just addingtopsoil which is much cheaper.  [redacted] had the whole weekend to change the form work as we didn't pour until Monday July 18 and it was ready Friday. In fact [redacted] sent some changes of an area he wanted bigger and radiuses. He said other than those small changes everything looks great. I have his text to me Sunday July 17 at 4:20PM which reads,"Hello [redacted], everything looks great. Wanted to be sure all corners are rounded. Thanks again!!"   Then Sunday at 6:44PM he sent two pictures of the job that he had made more changes. One was to increase the walk area and another to put a raduis cornerin. No mention of grade changes even though he meticulously looked over the form work for 3 days making small changes back and forth.  After it was poured [redacted] then decided it would be too much topsoil for him. He mentioned my brother quoted him a price to landscape at $1500.00.He failed to mention that was with mulch, topsoil, seed and to also back fill the concrete driveway. [redacted] was upset with having to fill  his lawn so I tried to help his costs by again giving him yet another discount of $180.00 of extras to go towards topsoil and offered him twomen that he could pay $20 per hour each to grade out his lawn. Which would have have took approx 4 to 5 hours. One quad-axle dump truck load would be enough fill. I never said multiple truckloads is normal as every job is different depending on pitch. The concrete quality is fine and we cleaned the concrete splatter off the siding.  I don't appreciate being called a liar and a scam artist. Every detail was explained and gone over meticulously with [redacted] prior to, during and after the work was completed. This company has been in business since 1953 and has an A Plus rating with the Revdex.com with only one complaint in over 14 years. This hardly makes for a scam artist.We have also received a vast amount of referrals and repeat business over our 60 plus years in business. To show no hard feelings my offer to send two men to grade out the topsoil to give [redacted]s lawn proper grade still stands. Thank You, [redacted].