Weaver Furniture Barn

Initial Business Response /* (1000, 5, 2015/07/10) */
RE: Case # *** ***
Dear *** ,
In concern of the above mentioned ease, respond with prompt attentionAs owner of Weaver Furniture, I and my sales staff attempt to keep our customers satisfied to the best of our abilityEqually, we have
regulations that we stand by arid procedures we need to see through
When *** ordered her barstool, she wanted a golden oak stain and this was ordered incorrectly by me and was produced with a dark colorTo compensate for my mistake, I offered to the ordered chair in the correct golden oak color for herIn *** 's resolution, she understood our no shipping refund pulley, only if she decided she didn't want the barstoolSince I offered to make a new chair for her and stain it in her desired color, I feel I put in my best effort to satisfy my Oustomer, Nevertheless, she decided not to take advantage of my suggestion,
Meanwhile, I refunded the chair total, Our store policy is no shipping refundsI believe I did my best in working with Thy customer and refunded the incorrect order,
Vern Weaver, Owner
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Weaver's Furniture SHIPPED INCORRECT MERCHANDISE TO ME AND THEY SHOULD REFUND MY TOTAL COST (if only to promote good will.)
I absolutely disagree with the response from Weaver FurnitureI waited over three months for my bar stool and they sent incorrect merchandiseI had no knowledge of their "no refund on shipping policy" as MrWeaver indicatedI totally agree that shipping should not be refunded if the customer doesn't like the merchandise, but it is not the case in this situationI did not want to wait for them to build and stain another bar stoolI am disappointed that a reputable Amish furniture company would take such a position and have this blemish on their record with the Revdex.com
Additionally when I asked MrWeaver if I did accept his offer of another stool, could I have a picture of it and would I have to pay shippingHe NEVER responded to these questions
I have purchased thousands of dollars worth of furniture from them and am shocked that they do not have the courtesy or flexibility to satisfy their customer after their mistake just to be honorable
Final Business Response /* (4000, 9, 2015/07/23) */
In response to the last letter from ***, we realize this was our mistake because we could not match her stain with the original photo that she providedShe asked for a picture of the new barstool, which we do not have because this was a custom orderOur custom orders take 12-weeks to buildWe understand how *** feels about the shipping, but the chair was refunded in full and we did not receive a return of the productThe barstool was donated to Goodwill
We have a no return on shipping policy; therefore we need to treat everyone fairlyIf *** would have accepted a new, re-built chair, the shipping would have been included since this was our mistakeWe appreciate ***'s past business and look forward to helping her in the future
Final Consumer Response /* (4200, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fair and honorable business practice is completely refunding all costs to the buyer when the seller sent incorrect merchandiseOffering to make another product which would take 12+ weeks is not a solution because of how long it would takeThis product was needed at the original time the incorrect order arrivedA respectable and fair business practice would be to just refund the shipping and not argue with the customerMrWeaver is a stubborn man and I will not give or recommend anyone to his company because he is not fair