Weaver Optics

Initial Business Response / [redacted] (1000, 8, 2015/11/18) */ I received a call from the customer in regards to his scope having a turned reticleHe told me that he was upset with the retailer that they would not replace his scope and that he was going to complain to the Revdex.com about themI explained that this was a common practice that he should contact the manufactureI told him that I was going to give him a return authorization number for him to send us his optic for repair or replacementHe was upset that he would have to pay to send us the scopeHe said "I have to pay to return the defective scope" I responded yesHe then said "and then I have to send you a check for $15.oo for the return of the scope" and I responded NOThe customer then responded that he was going to complain to the Revdex.com and that he may do a law suitI explained to him that it was our policy that the consumer send us his scope and pay the cost to send it to us After my conversation with the consumer he had sent in an email complaining about our service and that he should not have to pay for shipping both to us and the returnI responded to the email informing him that in our conversation, I had told him he does not have to pay for the return of the scope from Weaver to himI also included the Return Authorization Number and instructions on where he would need to send his scope in for repair or replacement This is a common practice not only in the optics industry but in many industries that the consumer will pay to return the product for service or replacementMany companies will also charge for the return shipping also, but as I explained to the customer we did not require him to send us a check for that return Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/01) */ The customer indicated that he/she accepted the business response

Initial Business Response /* (1000, 8, 2015/11/18) */
I received a call from the customer in regards to his scope having a turned reticle. He told me that he was upset with the retailer that they would not replace his scope and that he was going to complain to the Revdex.com about them. I explained that...

this was a common practice that he should contact the manufacture. I told him that I was going to give him a return authorization number for him to send us his optic for repair or replacement. He was upset that he would have to pay to send us the scope. He said "I have to pay to return the defective scope" I responded yes. He then said "and then I have to send you a check for $15.oo for the return of the scope" and I responded NO. The customer then responded that he was going to complain to the Revdex.com and that he may do a law suit. I explained to him that it was our policy that the consumer send us his scope and pay the cost to send it to us.
After my conversation with the consumer he had sent in an email complaining about our service and that he should not have to pay for shipping both to us and the return. I responded to the email informing him that in our conversation, I had told him he does not have to pay for the return of the scope from Weaver to him. I also included the Return Authorization Number and instructions on where he would need to send his scope in for repair or replacement.
This is a common practice not only in the optics industry but in many industries that the consumer will pay to return the product for service or replacement. Many companies will also charge for the return shipping also, but as I explained to the customer we did not require him to send us a check for that return.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/01) */
The customer indicated that he/she accepted the business response.