RE: ID# ***
To whom it may concern,
I am writing in response to a complaint I received from the Revdex.com on August 6, The complaint was regarding repairs we had made on a pool that had been damaged by ice this past winter
In review of our records we
installed a new liner on July 3, and winterized the pool at *** *** *** *** ** with a new cover on September 17, In May of we were notified the winter cover had fallen in and the water was draining out of the pool
On May 9, two men spent hours each looking for and patching six separate holes that appeared to be caused by ice damageIt was difficult to find the holes because of leaves, dirt and other debris that had fallen into the poolOn May 12, one man spent hours examining the cover for a hole, but did not locate one
By May 20, we had purchased a commercial grade leak detectorI personally spent hour there and with the help of the machine found and patched three additional holes in the bottom of the poolOur customer and her sister were both present at this time and were pleased that we had resolved the issue in a timely mannerIt should, be noted that after each time we patched holes in the liner our customer filled the pool to a specific mark so that the water level could be monitoredAfter patching the holes on May 20, we assumed that all of the leaks had been found because we did not receive any notification from our customer that the water level was still going down
On May 30, we sent an invoice for all of the work listed above amounting to $Even though we made trips from our store to the pool site (approximately miles round trip) we incorporated these trips with other jobs so we did not charge her our $trip chargeOn July 31, we sent a statement to which we had added a finance charge making the total owed $In our years of being in the pool industry it has not been uncommon to see ice damage after such a harsh winter as we experienced in 2013/Unfortunately for the pool owner, the liner manufacturer does not take responsibility for damages caused by acts of nature or other environmental factorsThis would typically be a claim that would be submitted to the home owner’s insurance company, however, the pool owner stated in her claim that her home owners insurance would not cover the damages either
It is the pool owner’s responsibility to maintain their pool throughout the winter monthsWe repaired the damage caused by the ice as requested and would like to be paid for our workTo date we have not been contacted by our customer since being at her site on May 20,
Please let me know if you have any further questions or concernsYou can reach me at ###-###-####Thank you
*** ** *** LLC Member
RE: ID# ***
To whom it may concern,
I am writing in response to a complaint I received from the Revdex.com on August 6, The complaint was regarding repairs we had made on a pool that had been damaged by ice this past winter
In review of our records we
installed a new liner on July 3, and winterized the pool at *** *** *** *** ** with a new cover on September 17, In May of we were notified the winter cover had fallen in and the water was draining out of the pool
On May 9, two men spent hours each looking for and patching six separate holes that appeared to be caused by ice damageIt was difficult to find the holes because of leaves, dirt and other debris that had fallen into the poolOn May 12, one man spent hours examining the cover for a hole, but did not locate one
By May 20, we had purchased a commercial grade leak detectorI personally spent hour there and with the help of the machine found and patched three additional holes in the bottom of the poolOur customer and her sister were both present at this time and were pleased that we had resolved the issue in a timely mannerIt should, be noted that after each time we patched holes in the liner our customer filled the pool to a specific mark so that the water level could be monitoredAfter patching the holes on May 20, we assumed that all of the leaks had been found because we did not receive any notification from our customer that the water level was still going down
On May 30, we sent an invoice for all of the work listed above amounting to $Even though we made trips from our store to the pool site (approximately miles round trip) we incorporated these trips with other jobs so we did not charge her our $trip chargeOn July 31, we sent a statement to which we had added a finance charge making the total owed $In our years of being in the pool industry it has not been uncommon to see ice damage after such a harsh winter as we experienced in 2013/Unfortunately for the pool owner, the liner manufacturer does not take responsibility for damages caused by acts of nature or other environmental factorsThis would typically be a claim that would be submitted to the home owner’s insurance company, however, the pool owner stated in her claim that her home owners insurance would not cover the damages either
It is the pool owner’s responsibility to maintain their pool throughout the winter monthsWe repaired the damage caused by the ice as requested and would like to be paid for our workTo date we have not been contacted by our customer since being at her site on May 20,
Please let me know if you have any further questions or concernsYou can reach me at ###-###-####Thank you
*** ** *** LLC Member