Web Coach 4 You

Review: I met [redacted] the owner of [redacted], at a marketing conference in San Diego and was sufficiently impressed to commission her aid in computer and other technical issues I was dealing with in her capacity as an Internet Marketing Coach. Unfortunately, I was soon disappointed. Based on having only a verbal agreement with Sandi, I paid upfront for 10 hours' worth of her services, but ended up using only two hours out of the ten hours within a 12 month time frame. I politely requested a reimbursement of the remainder of my original fee, which had been substantial, but [redacted] was not forthcoming. Despite repeated pleas for a refund, and at the very least, a response of any sort from Sandi, who had been resolutely silent on the matter, I received neither.If I want my money, I suspect I will now have to pursue her through the Small Claims Court. I realize now that I should have insisted on a written contract, but still feel that this is a duty that should be carried out by the provider of a service, rather than the client. After all, it is their business, not mine. This experience has certainly taught me a lesson for the future - always get a written and signed contract to protect yourself against untrustworthy providers.I cannot therefore, recommend [redacted]. I sought an amicable solution to our situation, but [redacted] actions, or rather lack of action, have made this impossible. I have found her business practices to be less than honorable, primarily for failing to respond to my very reasonable requests for reimbursement. [redacted]Desired Settlement: I paid up front to Sa[redacted] $600. for 10 hours of Internet coaching. I only used 1 billable hour of the total 10 hours I paid for. I offered to [redacted] that she deduct $25.00 for any inconvenience. I am owed a refund of $515.00