I ordered three of the pre-fab 3-Rail farm gates frames from gatecrafters.com (a Web Direct Brands company/site) on Nov 10, When checking out, I selected FedEx ground knowing that I live in FL and it would take only a day or two to arrive No where during the order process was I informed that there is any construction lead time or that they were back ordered I took vacation days from work for Nov and (days after I ordered the gates) so that I could build them As of Nov 18, they still have not shipped David Rleads the "gate department" and was completely useless in expediting the delivery and would not make any commitment that I would have them by tomorrow Worse, he came across flippant and uninterested in solving this problem I just tried to get a shipping update via online chat with them, and their "order system is down" So, if you are ordering from this company be prepared for long and undefined lead times Ultimately, this is the owners' fault for not investing in (1) a fulfillment system on their website that ties to warehouse supplies and/or shippable product inventories, and (2) training their people that contact customers how to solve problems
This company has very poor customer serviceThey do not return phone calls or send email responses in a timely fashion, if at allThey are VERY slow to ship product, or even communicate the reason for the delay
Purchased a gate opener from them and have had nothing but trouble from the start Customer service responds but only to keep asking you to try different solutions which do not work Finally, tried to send back as we thought it had a five year warranty Put request in before warranty five year date - but was told that it expired at the beginning of the month in which it was purchased - not five years from actual purchase date Ended up a waste of money and time
Nasty attitudeI tried to look up the terms of my purchase on a website noted on my invoice (received after the fact) and found it was not available I called the company to get help with a defective productThe woman who answered the phone had no interest in the problem and constantly interrupted everything I tried to sayWhen I asked her very nicely to stop interrupting me and let me finish my (very brief) statement of my problem she told me I was being "disrespectful." The gate opener wand they sold me did not work out of the box, and the manufacturer would not return my callsPoor service, bad attitude
I ordered three of the pre-fab 3-Rail farm gates frames from gatecrafters.com (a Web Direct Brands company/site) on Nov 10, When checking out, I selected FedEx ground knowing that I live in FL and it would take only a day or two to arrive No where during the order process was I informed that there is any construction lead time or that they were back ordered I took vacation days from work for Nov and (days after I ordered the gates) so that I could build them As of Nov 18, they still have not shipped David Rleads the "gate department" and was completely useless in expediting the delivery and would not make any commitment that I would have them by tomorrow Worse, he came across flippant and uninterested in solving this problem I just tried to get a shipping update via online chat with them, and their "order system is down" So, if you are ordering from this company be prepared for long and undefined lead times Ultimately, this is the owners' fault for not investing in (1) a fulfillment system on their website that ties to warehouse supplies and/or shippable product inventories, and (2) training their people that contact customers how to solve problems
This company has very poor customer serviceThey do not return phone calls or send email responses in a timely fashion, if at allThey are VERY slow to ship product, or even communicate the reason for the delay
Purchased a gate opener from them and have had nothing but trouble from the start Customer service responds but only to keep asking you to try different solutions which do not work Finally, tried to send back as we thought it had a five year warranty Put request in before warranty five year date - but was told that it expired at the beginning of the month in which it was purchased - not five years from actual purchase date Ended up a waste of money and time
Nasty attitudeI tried to look up the terms of my purchase on a website noted on my invoice (received after the fact) and found it was not available I called the company to get help with a defective productThe woman who answered the phone had no interest in the problem and constantly interrupted everything I tried to sayWhen I asked her very nicely to stop interrupting me and let me finish my (very brief) statement of my problem she told me I was being "disrespectful." The gate opener wand they sold me did not work out of the box, and the manufacturer would not return my callsPoor service, bad attitude