Web Infusions, LLC

I am rejecting this response because: They have not put the money back into the accountThey sent me a email stating that they have but I have checked the accountThey also tried calling me again asking me how much money I have in the accountWhich is none of their businessI have checked several times looking for the depostIt is not there Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2018/02/08) */ Hi, We have issued a refund check to the customer, which has been cashedAt this point it appears the complaint is resolved Sincerely,

Company states: We did receive communication from the consumer about two days agoHe requested the money returnedThe request was approved by the billing departmentWe request that the consumer contact us at [redacted] extension *** [redacted] ***

Dear MrGuerrero:Please inform the customer that the refund was made on June 8, and it takes up to business days to post to their accountI have already provided the refund receipt and the transaction confirmation which shows the refund has been handled on our end.Also, our company did not call the customer claiming to have lost our license, we have had a problem with another company calling clients and claiming we have gone out of business so that in turn the other company can "steal" our clientsUsually we are able to clear up this matter quite easilyWe are still in business and have not lost our license to operate.Thank you,Accounts Department TheBestPCDoctor.comfax: [redacted]

Please see attachment for merchant statement and proof of refund

PLEASE BE ADVISED THAT THE ABOVE SUBJECT COMPLAINT HAS BEEN RESOLVED. THE CHECK WAS ISSUED 6/19/ AND RECEIVED ON 6/23.THE CHECK CLEARED THE BANK AND THEREFORE THE COMPLAINT HAS BEEN SETTLED WITH THE BEST PC DOCTOR TO MY SATISFACTION.THANK YOU FOR ALL YOUR HELP.*** ** ***

Dear Revdex.com,We apologize for the inconvenience caused.Please ask customer to take her computer to her local/nearest Computer Repair Shop and get the repair estimate from that computer shop and mail us at [redacted]We as a company will bear the cost of her computer repair.Our goal is Happy and satisfied customer. We hope by getting her computer fixed by her local repair shop will definetly satisfy her.We look forward to get a copy of estimate for her computer repair.Sincerely,Accounts DepartmentThe Best Pc Doctor

Dear Revdex.com,This issue due to customer received some scammers call and they tried to scam her. No one from our company called customer to scam.After getting notice from Revdex.com we got in touch with customer and discussed the situation.Customer [redacted] has sent us an email authorizing us to...

cancel the remaining year of service and send her refund check. So, from April to Dec, it will be total of 9 months of service which will be refunded.  i.e $900 refund. Our accounts show customers address as given below:*
[redacted] [redacted]We have asked customer [redacted] to reply back and confirm that above address is correct to send $900 dollars Refund Cheque as Full and Final settlement. Once we cancel account and issue you a refund Cheque, we will discontinue providing any computer repair service to customer.We are awaiting customers approval for the above said. Once we get customers approval, we will be mailing $900 refund check by [redacted] priority mail and send customer tracking number too.Sincerely,Accounts Department

Dear Mr. Guerrero:Please inform the customer that the refund was made on June 8, 2015 and it takes up to 7 business days to post to their account. I have already provided the refund receipt and the transaction confirmation which shows the refund has been handled on our end.Also, our company did not call the customer claiming to have lost our license, we have had a problem with another company calling clients and claiming we have gone out of business so that in turn the other company can "steal" our clients. Usually we are able to clear up this matter quite easily. We are still in business and have not lost our license to operate.Thank you,Accounts Department TheBestPCDoctor.comfax:[redacted]

Company states: We did receive communication from the consumer about two days ago. He requested the money returned. The request was approved by the billing department. We request that the consumer contact us at [redacted] extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I had responded earlier today and was satisfied with this refund to settle this issue.Thank you for your assistance in this matter.[redacted]

I am rejecting this response because: They have not put the money back into the account. They sent me a email stating that they have but I have checked the account. They also tried calling me again asking me how much money I have in...

the account. Which is none of their business. I have checked several times looking for the depost. It is not there.  Sincerely, [redacted]

Please see attachment for merchant statement and proof of refund.

Initial Business Response /* (1000, 8, 2018/02/08) */
Hi,
We have issued a refund check to the customer, which has been cashed. At this point it appears the complaint is resolved.
Sincerely,

Dear Revdex.com,We thank you for giving us the opportunity to provide our side of version on this case.We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last year. This complaint is also due to that cyber-attack.However, we are in touch with this customer and spoke to Ms. Jennifer today. She has asked our technician to call her later this evening.Once we come to any conclusion, we will be notifying you again.Rest assured, we will do everything possible to keep customer happy and satisfied.Please feel free to contact us for any further assistance.Sincerely, Support Department[redacted] The Best PC Doctor

Dear Mr. [redacted]: We thank you for giving us the opportunity to provide our side of version on this case # [redacted]. We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last year. This...

complaint is also due to that cyber-attack.Some of our customers have informed us of being called by scammers who illegally gained our customer information and are trying to scam our customers by pretending to be calling from our company and try to gain customers computer access or personal financial information and try to get money from customer via [redacted] etc. This is not the practice of our business, nor do we request any of this type of information from any of our customers. Also, we have sent several e-mails and sent ALERT notices via USPS to our customers, detailing what we know of the scammers and also letting customers know it is not our company requesting this information. In our ALERT letter, we have notified our customers that if they receive a phone call of this nature, they should not provide any of their information and they should hang up immediately. Any time we receive a complaint it’s been our priority to satisfy the customer. After getting this Revdex.com notice, we called and spoke to Mr. [redacted] and understood his current situation about his computer. Our technical team is working on with him to get his computer fixed. For any details customer can contact us at our customer service department. Once Mr. [redacted] is fully satisfied and happy with our service, we will update Revdex.com also. Please feel free to contact us for any further assistance. Sincerely,Support Department[redacted]The Best PC Doctor