Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thanx!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Wednesday, April 08, 3:PM To: info My issue has been resolvedI received an email clarifying everything that I needed to knowThe business is pleasant to deal with Thanks [redacted]
Complaint: [redacted] I am rejecting this response because:I did not make a phone call at 8:10- when I made the call at 4:00-i thought I should get a reply by 6:on Thursday Also, my credit card company has the info that I did this on Wednesday april 1st- days from this should be Friday april 3rd I went with your company because I thought it would be quicker and I would have the info by Friday at 5: I did not get this info by this tirates guaranteed by my travel agent expired at 5:pm on FridayNow that she has had to rebook this trip - the price has gone up $ You have cost me a lot of money and I expect a full refundI also don't understand why you are arguing with me instead of trying to make it right Have a little customer service PLEASE!!! Regards, [redacted] ***
I am sorry you consider my response "snippy." However, I do have the phone records that show you called on Thursday at 8:pmOur business hours are am to pm CSTFriday was Good Friday and our offices were closed so you did not receive a return phone callSecondly, our fee is clearly stated on our websiteWe also offer you the option to order directly from the state of *** for $and we also provide you the link to their contact informationThis link is located on our page so you can go there before you even enter any information on our siteOur fee is because we have the record processed and mailed in hoursLastly, your record was delivered on Saturday by the US Postal Service which was two days after you ordered
Mr. [redacted], I apologize for the inconvenience. We sent 4 different emails and left 2 phone messages for you since your order. We needed additional information to process your order. Because we never heard back from you, the order was not processed. Our policy is to wait 30 days for a response before...
issuing a refund on all orders that have not been processed in our database. I have refunded your account the full $32.29 for the order.
Thank you for your inquiry. [redacted] has been in business since 2004 and we have had the pleasure of assisting thousands of people in obtaining their [redacted] state records quickly and securely. We have also been an A+ member of the Revdex.com for many years.Regarding your statement that we are "bate and...
switch", the definition of bait and switch is advertising a product then attempting to sell an inferior product at a higher price. We do not do this. We offer official [redacted] documents that can be used for legal purposes in 24 hours or less. All our products are official, state sealed documents. We differ from the State of [redacted] website because we offer 24 hour service and multiple delivery methods. By the way, the State of [redacted] website is www.texas.gov. All government agency websites end in .gov. And for the record, we have been offering our services online BEFORE the State of [redacted] even had a website.Secondly, in no way do we hide the fact we are not associated with a government agency. You do not have to "read the fine print" as you say to understand this fact. In bold letters on our landing page, it states "[redacted] is not affiliated with any government agency". It is directly next to the Continue button which you must click to even get to the registration page. We then require you to click a box stating you have read our Terms of Service, which again, re-iterates that we are not associated with any government agency. Third, WE NEVER EVER SELL ANY OF OUR CUSTOMERS INFORMATION. EVER. You would have also learned this if you had read the Terms and Service. Finally, we do not have any of your personal information because you never actually purchased a product. The only way we can receive the information you input on our website is if you purchase a record. You did not, so we do not have any of your information.If you have any questions or comments, please contact me at [redacted]
I am sorry you consider my response "snippy." However, I do have the phone records that show you called on Thursday at 8:10 pm. Our business hours are 9 am to 5 pm CST. Friday was Good Friday and our offices were closed so you did not receive a return phone call. Secondly, our fee is clearly stated on our website. We also offer you the option to order directly from the state of [redacted] for $25 and we also provide you the link to their contact information. This link is located on our page so you can go there before you even enter any information on our site. Our fee is because we have the record processed and mailed in 24 hours. Lastly, your record was delivered on Saturday by the US Postal Service which was two days after you ordered.
Complaint: [redacted]
I am rejecting this response because:I did not make a phone call at 8:10- when I made the call at 4:00-i thought I should get a reply by 6:00 on Thursday. Also, my credit card company has the info that I did this on Wednesday april 1st- 2 days from this should be Friday april 3rd. I went with your company because I thought it would be quicker and I would have the info by Friday at 5:00. I did not get this info by this time-my rates guaranteed by my travel agent expired at 5:00 pm on Friday. Now that she has had to rebook this trip - the price has gone up $400.00. You have cost me a lot of money and I expect a full refund. I also don't understand why you are arguing with me instead of trying to make it right. Have a little customer service PLEASE!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Wednesday, April 08, 2015 3:08 PM To: info My issue has been resolved. I received an email...
clarifying everything that I needed to know. The business is pleasant to deal with. Thanks [redacted]
Ms. [redacted], yesterday was Good Friday. Our offices were closed. Secondly, your order was submitted and processed by [redacted] vital records on 4/2. Also, your record is scheduled to be delivered today by USPS. Here is your tracking number: [redacted]I sure don't understand how our company...
is "fraudulent" when I am responding to you on a Saturday during a holiday weekend.
Complaint: [redacted]
I am rejecting this response because:first of all you don't have to be "snippy" with me- no one ever said I called you on good Friday - I called in the afternoon of Thursday April 2- I just didn't fill out the complaint till Friday. Don't put on your voice mail that you will return a call in 2 hrs and then not call back ever! This is not good customer service- don't say something you are not going to do. I do have a problem with the exorbitant fee you charged when I discovered that it could be gotten for $20.00. If and when I do receive what you've sent me - I will take it to the local courthouse to make sure it is legal. I at least expect a refund of the difference. I have involved my credit card company in this and they will be investigating this also. Anything you buy has at least a 3 day time where you can get out of what you've paid for legally- I don't see why you think you are any different since I am not satisfied. If I could have talked to someone this might have been able to be resolved a little easier.
Regards,
[redacted]
Hello,
I am sorry you did not see our multiple statements indicating we are a third party. We assist people in getting driver records, birth certificates, etc. through electronic means. The majority of our customers use tablets, ipads, and phones to order their record from us via email. This...
cannot be done on the state of Texas website, you must have a printer.
Again, I apologize for the confusion and will happily refund the difference between our cost $32.29 and the $12 the state charges. I will refund your account a total of $20.29 immediately. If you have any further questions please contact me at you convenience.
The State of Texas requires a notarized document allowing the release of the birth certificate. I am more than happy to refund your order if you do not want to complete the process.
Ms. [redacted], I looked up your order and our database shows your driver record was emailed to [redacted] on 5/19 at 1:34 pm. I can re-send the email to that address or a different email address if you prefer. I can also send you a receipt email showing the record was sent...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thanx!
Complaint: [redacted]
I am rejecting this response because:Date Sent: 4/7/2015 4:58:37 PMComplaint: [redacted]I am rejecting this response because:I did not make a phone call at 8:10- when I made the call at 4:00-i thought I should get a reply by 6:00 on Thursday. Also, my credit card company has the info that I did this on Wednesday april 1st- 2 days from this should be Friday april 3rd. I went with your company because I thought it would be quicker and I would have the info by Friday at 5:00. I did not get this info by this time-my rates guaranteed by my travel agent expired at 5:00 pm on Friday. Now that she has had to rebook this trip - the price has gone up $400.00. You have cost me a lot of money and I expect a full refund. I also don't understand why you are arguing with me instead of trying to make it right. Have a little customer service PLEASE!!!
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thanx!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Wednesday, April 08, 3:PM To: info My issue has been resolvedI received an email clarifying everything that I needed to knowThe business is pleasant to deal with Thanks [redacted]
Complaint: [redacted] I am rejecting this response because:I did not make a phone call at 8:10- when I made the call at 4:00-i thought I should get a reply by 6:on Thursday Also, my credit card company has the info that I did this on Wednesday april 1st- days from this should be Friday april 3rd I went with your company because I thought it would be quicker and I would have the info by Friday at 5: I did not get this info by this tirates guaranteed by my travel agent expired at 5:pm on FridayNow that she has had to rebook this trip - the price has gone up $ You have cost me a lot of money and I expect a full refundI also don't understand why you are arguing with me instead of trying to make it right Have a little customer service PLEASE!!! Regards, [redacted] ***
I am sorry you consider my response "snippy." However, I do have the phone records that show you called on Thursday at 8:pmOur business hours are am to pm CSTFriday was Good Friday and our offices were closed so you did not receive a return phone callSecondly, our fee is clearly stated on our websiteWe also offer you the option to order directly from the state of *** for $and we also provide you the link to their contact informationThis link is located on our page so you can go there before you even enter any information on our siteOur fee is because we have the record processed and mailed in hoursLastly, your record was delivered on Saturday by the US Postal Service which was two days after you ordered
Mr. [redacted], I apologize for the inconvenience. We sent 4 different emails and left 2 phone messages for you since your order. We needed additional information to process your order. Because we never heard back from you, the order was not processed. Our policy is to wait 30 days for a response before...
issuing a refund on all orders that have not been processed in our database. I have refunded your account the full $32.29 for the order.
Thank you for your inquiry. [redacted] has been in business since 2004 and we have had the pleasure of assisting thousands of people in obtaining their [redacted] state records quickly and securely. We have also been an A+ member of the Revdex.com for many years.Regarding your statement that we are "bate and...
switch", the definition of bait and switch is advertising a product then attempting to sell an inferior product at a higher price. We do not do this. We offer official [redacted] documents that can be used for legal purposes in 24 hours or less. All our products are official, state sealed documents. We differ from the State of [redacted] website because we offer 24 hour service and multiple delivery methods. By the way, the State of [redacted] website is www.texas.gov. All government agency websites end in .gov. And for the record, we have been offering our services online BEFORE the State of [redacted] even had a website.Secondly, in no way do we hide the fact we are not associated with a government agency. You do not have to "read the fine print" as you say to understand this fact. In bold letters on our landing page, it states "[redacted] is not affiliated with any government agency". It is directly next to the Continue button which you must click to even get to the registration page. We then require you to click a box stating you have read our Terms of Service, which again, re-iterates that we are not associated with any government agency. Third, WE NEVER EVER SELL ANY OF OUR CUSTOMERS INFORMATION. EVER. You would have also learned this if you had read the Terms and Service. Finally, we do not have any of your personal information because you never actually purchased a product. The only way we can receive the information you input on our website is if you purchase a record. You did not, so we do not have any of your information.If you have any questions or comments, please contact me at [redacted]
I am sorry you consider my response "snippy." However, I do have the phone records that show you called on Thursday at 8:10 pm. Our business hours are 9 am to 5 pm CST. Friday was Good Friday and our offices were closed so you did not receive a return phone call. Secondly, our fee is clearly stated on our website. We also offer you the option to order directly from the state of [redacted] for $25 and we also provide you the link to their contact information. This link is located on our page so you can go there before you even enter any information on our site. Our fee is because we have the record processed and mailed in 24 hours. Lastly, your record was delivered on Saturday by the US Postal Service which was two days after you ordered.
Complaint: [redacted]
I am rejecting this response because:I did not make a phone call at 8:10- when I made the call at 4:00-i thought I should get a reply by 6:00 on Thursday. Also, my credit card company has the info that I did this on Wednesday april 1st- 2 days from this should be Friday april 3rd. I went with your company because I thought it would be quicker and I would have the info by Friday at 5:00. I did not get this info by this time-my rates guaranteed by my travel agent expired at 5:00 pm on Friday. Now that she has had to rebook this trip - the price has gone up $400.00. You have cost me a lot of money and I expect a full refund. I also don't understand why you are arguing with me instead of trying to make it right. Have a little customer service PLEASE!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Wednesday, April 08, 2015 3:08 PM To: info My issue has been resolved. I received an email...
clarifying everything that I needed to know. The business is pleasant to deal with. Thanks [redacted]
Ms. [redacted], yesterday was Good Friday. Our offices were closed. Secondly, your order was submitted and processed by [redacted] vital records on 4/2. Also, your record is scheduled to be delivered today by USPS. Here is your tracking number: [redacted]I sure don't understand how our company...
is "fraudulent" when I am responding to you on a Saturday during a holiday weekend.
Complaint: [redacted]
I am rejecting this response because:first of all you don't have to be "snippy" with me- no one ever said I called you on good Friday - I called in the afternoon of Thursday April 2- I just didn't fill out the complaint till Friday. Don't put on your voice mail that you will return a call in 2 hrs and then not call back ever! This is not good customer service- don't say something you are not going to do. I do have a problem with the exorbitant fee you charged when I discovered that it could be gotten for $20.00. If and when I do receive what you've sent me - I will take it to the local courthouse to make sure it is legal. I at least expect a refund of the difference. I have involved my credit card company in this and they will be investigating this also. Anything you buy has at least a 3 day time where you can get out of what you've paid for legally- I don't see why you think you are any different since I am not satisfied. If I could have talked to someone this might have been able to be resolved a little easier.
Regards,
[redacted]
Hello,
I am sorry you did not see our multiple statements indicating we are a third party. We assist people in getting driver records, birth certificates, etc. through electronic means. The majority of our customers use tablets, ipads, and phones to order their record from us via email. This...
cannot be done on the state of Texas website, you must have a printer.
Again, I apologize for the confusion and will happily refund the difference between our cost $32.29 and the $12 the state charges. I will refund your account a total of $20.29 immediately. If you have any further questions please contact me at you convenience.
The State of Texas requires a notarized document allowing the release of the birth certificate. I am more than happy to refund your order if you do not want to complete the process.
Ms. [redacted], I looked up your order and our database shows your driver record was emailed to [redacted] on 5/19 at 1:34 pm. I can re-send the email to that address or a different email address if you prefer. I can also send you a receipt email showing the record was sent...
on 5/19 at 1:34 pm if you like.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thanx!
Complaint: [redacted]
I am rejecting this response because:Date Sent: 4/7/2015 4:58:37 PMComplaint: [redacted]I am rejecting this response because:I did not make a phone call at 8:10- when I made the call at 4:00-i thought I should get a reply by 6:00 on Thursday. Also, my credit card company has the info that I did this on Wednesday april 1st- 2 days from this should be Friday april 3rd. I went with your company because I thought it would be quicker and I would have the info by Friday at 5:00. I did not get this info by this time-my rates guaranteed by my travel agent expired at 5:00 pm on Friday. Now that she has had to rebook this trip - the price has gone up $400.00. You have cost me a lot of money and I expect a full refund. I also don't understand why you are arguing with me instead of trying to make it right. Have a little customer service PLEASE!!!
Regards,
[redacted]