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Complaint: [redacted] I am rejecting this response because: Lone Star Wrecker has a long history of questionable practices, many of which have resulted in fines and/or sanctions by the TDLRLone Star Wrecker would not accept my credit card on the day I first presented it, saying their machine was downAccording to [redacted] with the TDLR, Lone Star was required by law to release my vehicle if unable to process credit cardsInstead, they kept it until their machine was repairedThis is in direct violation of state lawThe reason the vehicle was left there so long was because it was an illegal tow and I was, and still are, exploring civil and criminal remediesThere is a Tow Hearing scheduled for November10, Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: because nothing has been solved yetI will contact my lawyer Regards, [redacted]

We would need more information in regards to this towName of the community that the person was towed from and license plate number

Complaint: [redacted] I am rejecting this response because: of them lying, I was never notified prior to tow per texas tow law, I took directly to the car wash when I left the tow place and I took pictures thereThe dust from car was wiped off so I know atleast the tow truck driver knew the damage was doneI had just got home from houston earlier that day and it had been parked in my paid assigned parking spot for less then 24hrs when towedI have complained to TDLR as well and will this to court if necessary Regards, [redacted]

Tell us why herethe vehicle was impounded on 15th of December , due to expired registration of 8/The total charges for the release of the vehicle were $ We have a contract with the apartments to do towing enforcement of their property*** *** never attempted to call us or
notify us of the referenced damageWe have pictures that show no damage to his vehicleAt this time we cannot accept liability for damages that were not caused by our company

Tell us why hereMy company will not accept responsibility for the damages caused to the vehicle that was towed properlyThe vehicle already had issues and could not pass a state inspectionPlease ask the person complaining , to show you how long her vehicle has been non compliant (
registration sticker and inspection sticker expired) her vehicle is not working properly and she is trying to blame my company for issues her vehicle had before we towed it

In regards to Mr ***'s complaint, his vehicle was towed from The Waters Edge Apartment complex for parking in a handicap parking space, without having a handicap license plate or handicap hang tagThe space he occupied was for handicap parkingThe sign had been put up by apartment
maintenance a week before Mr ***'s vehicle was towedWe have a contract with the apartment complex and provide parking enforcement for this propertyThe reason for the cost , is that Mr*** did not retrieve his vehicle from our storage lot , until several days laterMr***'s vehicle was towed on Tuesday October 6, and was not picked up until Wednesday October 14, Here is a break down of chargesTow fee: $145, Storage Fee$180, impound fee $20, notification fee $50, tax $, grand total $His vehicle was at our storage lot for daysAlso, Mr *** paid his bill with a credit cardWe accept cash, credit cards, cashier check or money order and local personal checks as form of payments at our tow yardAny questions, please email me. Thanks

Complaint: ***
I am rejecting this response because: Lone Star Wrecker has a long history of questionable practices, many of which have resulted in fines and/or sanctions by the TDLRLone Star Wrecker would not accept my credit card on the day I first presented it, saying their machine was downAccording to *** *** with the TDLR, Lone Star was required by law to release my vehicle if unable to process credit cardsInstead, they kept it until their machine was repairedThis is in direct violation of state lawThe reason the vehicle was left there so long was because it was an illegal tow and I was, and still are, exploring civil and criminal remediesThere is a Tow Hearing scheduled for November10,
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Lone Star Wrecker does not have the Austin under Texas law to remove vehicles from this propertyIncorrect signage, improper notification, and not accepting credit cards are all violations of Texas laws governing tow truck operators
Regards,
*** ***

Mr. [redacted] is incorrect. Please feel free to take legal action if you feel it is necessary.

It is unfortunate that Mr. [redacted] keeps making these false accusations. Lone Star wrecker service obtained the work order from the apartment complex, for the installation of the handicap sign. Work order 86934 was submitted on August 31, 2015 , for the installation of a handicap sign in front of apt 1103. The work order was completed on September 25, 2015 at 2:52pm. Mr. [redacted]'s vehicle was towed on October 6, 2015 , for parking in a handicap space with out a handicap hang tag or license plate. He was taking a space that was designated for a person with a disability. As far as payment , please look at the complaint, he paid with a credit card. If Mr. [redacted] would have picked up the car that morning or with in 24 hours , his charges would have been $188.30. He chose to leave his car at the storage lot for additional days which caused his bill to increase. We can't control when he wanted to pick up his vehicle. He told his apartment complex that he was not going to pick up his vehicle and that they would be responsible for picking up his vehicle. They let him know that he was responsible , because he parked in a space that was for a handicap designated parking. At this time I can't refund Mr [redacted]'s money for his disregard of a handicap parking space.

Complaint: [redacted]
I am rejecting this response because: of them lying, I was never notified prior to tow per texas tow law, I took directly to the car wash when I left the tow place and I took pictures there. The dust from car was wiped off so I know atleast the tow truck driver knew the damage was done. I had just got home from houston earlier that day and it had been parked in my paid assigned parking spot for less then 24hrs when towed. I have complained to TDLR as well and will this to court if necessary.
Regards,
[redacted]

We would need more information in regards to this tow. Name of the community that the person was towed from and  license plate number.

Complaint: [redacted]
I am rejecting this response because: because nothing has been solved yet. I will contact my lawyer.
Regards,
[redacted]