Web Reliable Appliances

I am rejecting this response because: I have no idea who [redacted] is, I have only dealt with ***'s [redacted] who claimed to be the owner of this business There are many statements with ***'s response to the Revdex.com about how this transaction happenedAt this point we no longer want any communication from this company and we still are missing parts to this fridge, which we've had to buy out-of-pocket ourselvesPlease close this matter, we are only putting in this complaint so that others don't have the same as fortunate as we did

We delivered a refrigerator to [redacted] on November 11, 2016. The fridge was delivered and before the customer paid for the refrigerator it was inspected by them. They agreed to do the purchase and asked if we could replace a few parts that were damaged. Although the fridge was priced for the...

condition it was in, we agreed we would replace the parts needed. Receipt was emailed and Mr. [redacted] read through the email and asked if we could add a few items to the list of parts that he wanted to be replaced and so we did. Mr. [redacted] had the delivery team connect the refrigerator for him in his garage so he can ensure it cooled. The next morning Mr. [redacted] contacted us to let us know that the refrigerator did not cool and wanted us to inspect it. We sent a tech that same day to inspect it and Mr. [redacted] was told that during the move the compressor line was compromised and when the tech tested it he concluded that the compressor had failed and suggested to replace the compressor with a new one. Mr. [redacted] was advised about this matter and he agreed to the repair, he then proceeded to ask if he could see other options in the case he would like to do an exchange. At that moment we did not have any refrigerators similar to the one Mr. [redacted] purchased so we let him know we could get one for him if he desired, he agreed. We then proceeded to order the compressor for the refrigerator that was purchased and at the same time were searching for a refrigerator that we could exchange. We were unsuccessful to obtain a replacement for the refrigerator so the technician spoke to Mr. [redacted] and Mr. [redacted] agreed for the technician to pick up the fridge and take it so the compressor could be replaced. Both Mr.[redacted] and tech agreed on the weekend of 12/16/16-12/18/16 for delivery of the refrigerator in question once it was up and running. On 12/16 Mr.[redacted] contacted us to ask for an update and my receptionist informed Mr.[redacted] that the refrigerator would be ready on 12/17/16 but Mr.[redacted] proceeded in asking for a refund although the weekend that was promised still hadn't passed. We kindly let him know that as stated on his receipt all sales were final and we could only do exchanges, We offered him two different options which were to deliver the fridge the following day on 12/17/16 or to exchange it for another we had in stock, Mr.[redacted] proceeded to consider the exchange and after viewing a photograph of the refrigerator he agreed to do the exchange instead of having the refrigerator he had purchased delivered the following day. The following day on 12/17/16 Mr. [redacted] asked if he could stop by to see the refrigerator he had agreed he would want for the exchange the following day at 2:00 pm, we agreed but for some unforeseen circumstances we were not able to show the fridge on the 12/18/16 and asked if he could stop by 12/19/16, Mr.[redacted] agreed, Mr.[redacted] came to inspect the refrigerator before making the final decision on 12/19/16 for the exchange and agreed he would like to proceed in exchanging the Samsung refrigerator for the Whirlpool refrigerator he had just inspected, so we delivered the Whirlpool refrigerator in 12/19/16. The refrigerator was missing two drawers which he was told had to be picked up from Santa Ana, CA the following day and that once they were picked up we would let him know so Mr. [redacted] could pick the two drawers as he had requested. It was agreed from both parties that Mr.[redacted] would pick up the drawers at 5:00 pm the following day but Mr.[redacted] did not stop by at 5:00 pm. We proceeded to inform Mr.[redacted] that the person who was picking up the drawers did not bring them with him so as a courtesy we could ship them to his new address as soon as they were picked up. Mr.[redacted] let us know that he would not have a mailing address for a while and asked if we could drop them off at his parent's house in Temecula, CA. He requested for the drawers to be dropped off at Mr.[redacted]s parents house by Sunday 12/25/26 Christmas day. We had the drawers picked up on 12124/16 morning and given that it was a holiday weekend and it was a busy day we were not able to deliver them on that day. The following day on 12/25/16 my employee found a post from Mr. [redacted] on several Facebook group pages with Slander about my business stating we were never honest and not worthy of our word and not to purchase from us, which caused many losses to our business. We quickly responded to the complaints that were made on Facebook and although the individual whom they were blasting on social media tried to defend the business, individuals proceeded to harass her as well as slander about matters that were taken care of previously or from people that just wanted to say something in regards to the post that was made by Mr. [redacted]. The two drawers were delivered the following evening on 12/26/16 to Mr. [redacted]s parents house. The matter of the exchange had been resolved, therefore we will not grant a refund since we exchanged the Samsung refrigerator for the Whirlpool refrigerator as state before. Mr. [redacted] still has a warranty that covers parts and labor that expires on 2/11/17, therefore any issues regarding the fridge if any should be covered by the warranty. Since the individual moved out of state Mr. [redacted] takes responsibility to take the Whirlpool refrigerator to Web Reliable appliances as stated on his receipt that any appliances outside of a 20-mile radius of our location would have to be brought to us so any repair could be done. As of this day 1/7/17 we have not received any message, email, or call stating there has been any issue with the refrigerator therefore they have a full functioning refrigerator and will once again not be granted a refund just because they do not wish to follow our disclosure that is stated on the receipt that was emailed to him which states that we are not liable for any circumstance in the case if the customer named in warranty refuses service or any of the policies named in the disclosure. As you can see the issue of the complaint has been resolved therefore the desired settlement will not be granted since an exchange has been made as stated before for a fully functioning appliance.If you have any questions, please contact me at [redacted][email protected] for a faster response.Best wishes,[redacted]Owner of Web Reliable Appliances###-###-####

As you can see from the attachments on this email, the customer recieved and confirmed that he recieved the parts that were missing which were the two bins/ drawers. He did not at any time need to purchase any missing items since here is the proof that they were delivered as stated in the email we sent  before. He states in the regection response that he did not recieve the parts and had to purchase them himself, but it is clear in the attachments that he did recieve the drawers/bins. Therefore we resolved any and all issues they had and therefore the last statement they gave was false. The person who sold them the refrigertor and dealt with converstion through email is the female he mentioned but the permit is under her husbands name, this is what will solve the confusion about him not knowing the person being mentioned in the email response. We honored the warranty we offered and always kept communication with him at all costs although it took around 4 weeks for everything to get fully resolved but at the end it was resolved.

I am rejecting this response because:
 I have no idea who [redacted] is, I have only dealt with [redacted]'s [redacted] who claimed to be the owner of this business.  There are many false statements with [redacted]'s response to the Revdex.com  about how this transaction happened. At this point we no longer want any communication from this company and we still are missing parts to this fridge, which we've had to buy out-of-pocket ourselves. Please close this matter, we are only putting in this  complaint so that others don't have the same as fortunate as we did.