Initial Business Response /* (1000, 5, 2016/03/02) */
*** Optical made a pair of eyeglasses for the patient on 09/12/At that time the patient's family prepaid for these eyeglassesWe show no correspondence to or from the patient between that time and 11/25/At which time new
lenses were ordered by the patient for his frameThe prescription used was from DrEd Lauer at the Jefferson City Correctional Center, dated 11/11/
There is no record of an eye exam being performed or paid for at *** Optical
Additionally, there has been no correspondence from *** Optical or the patient since the lens order was placed on 11/25/The eyeglasses were mailed by UPS to the patient upon completion
Customer Service is very important at *** Optical, and as such we do not take these allegations lightly
*** Optical is sympathetic to the patient's situation, but at no time was he taken advantage of
Initial Consumer Rebuttal /* (3000, 11, 2016/03/14) */
Dear Folks,
I received your answer to my complaint against ***'s Optical yesterday 3-9-
If necessary I can get copies of the checks for the eye exam ($in July of 2013) and the check for amount of the complete pair of progressive no - lone Bi - Fo0cals (purchased in July of - Not Septof 2012!)
Notice also that they did not mention the price paid for the complete pair purchased in X-XXXX, nor the price I paid for just the lense replacement in November of Complete pair cast me $plus changeThe lense replacement cost me $quite a difference just for lense to be replaced in my frames, originally bought from them (***'s)
If they were being honest, why would they not mention either cost as well as denying the exam, its cost and dateAs I mentioned above, the purchase was not September of 2012, it way July of
So my wish is to continue with this complaint and have ***'s Optical explain why the cost was misaligned, as well as why their records do no indicate the exam I had and why their dates are conflicted
Thank you very much with your help in this matterIncluded are all copies of commication with you and ***'s Optical
Sincerely yours
*** ***
Final Business Response /* (4000, 13, 2016/03/14) */
The patient had an eye examination performed at our Chestnut Location on 09/12/At that time the eye examination was prepaid by the patient's family for $The eyeglasses were billed at $and paid for as well
From that time until 11/25/2015, no correspondence was received from patient
On 11/25/a prescription from DrEd Lauer at the Jefferson City Correctional Center was received by *** Optical and new lenses were ordered for the patients frameOnce the eyeglasses were completed the eyeglasses were shipped by UPS to the address given to us by the patientThe lenses were billed at $with $for shipping and $ sales tax for a total invoice of $
The difference of price between and can be attributed to a higher cost of doing business and has nothing todo with the patients status of incarceration
Final Consumer Response /* (4200, 19, 2016/03/28) */
3-24-
CASE ID: XXXXXX
DEAR SiRS,
Regarding ***'s Optical's LAST RESPONSE
They STILL ARE CLAIMING that I SAW them and purchased a pair of glasses from them on 9/12/This is not correct at allThe only time I was ever in their business was Late June or early July of I was escorted by an officer of the Greene County jail to ***'s Optical for the purpose of an eye exam costing $prepaid, which they previously denied, Then I picked out two sets of glasses with the progressive no line lenses-was fitted for them and was then escorted back to Greene County Jail
My son came into ***'s Optical and paid for the glasses with my Commerce Bank Visa cardA few days later an officer from the jail picked my glasses up at ***'s and brought them to me at the jailI'm thinking my son told me they cost $169-and change but they may have been $and changeRegardless-the cost of the lenses only being replaced in my frames at the price of $is complelely unwarrented
Many optical dealers are selling a complete pair of glasses around $and some at two(2) pair for less than a $with a free eye exam
Thusly I wish to continue my complaint against ***'s Optical and expect you at the B.B.Bto put this complaint to their fileI am in the process of trying to get copies of this transaction from my bank (Commerce) on Kansas Expy and will forward copies of these invoices to you upon recieving them from CommerceI still maintain ***'s Optical has overcharged me for These lenses and think they should honestly admit that and remit a substancial refundFrom July of until November of 2015, doing business has NOT increased that much to support an increase of fees at such a rateThey haven't moved and I doubt seriously that lab fees have not increased that much either
Thank you for your assistance with this matter and I hope ***'s Optical has the integrity to settle this dispute amicably
Sincerely yours,
*** *** # XXXXX
H.U***
*** *** *** Center
** *** *** Road
Jefferson City, MO XXXXX
P.S
My son Jason *** has my power of attorney and was the family member who paid for the exam and the glasses with the Commerce bank card
Jason's contact info is as follows:
ECaravan Lot C
Springfield, MoXXXXX
(XXX) XXX-XXXX
Ms*** purchased a pair of progressive sunsenser lenses on 07/25/Sunsenser lenses are differnet than transition lenses in the fact that the photosensitive material is embedded throughout the lensIn contrast, transition lenses are a coating on the front surface of the lensesSunsenser
lenses do not have this coating
On 01/08/2016, the progressive sunsenser lenses were replaced at no charge, Under the month warranty for her lenses
On 07/15/2017, months later, Lenses were presented for replacement, and at that time was told she would be charged half of the replacement cost for the lenses, that with the time that had passed since their purchase, the lenses could not be replaced at no chargeWith the original purchase date of 07/25/and replacement of lenses months ago, on 01/08/2016, we were trying to be reasonable and only charge her 50% of replacement costThe lenses provided in both cases were progressive sunsenser lenses that do not have a coating on them, like the transition lenses doThis was unsatisfactory and she left
Initial Business Response /* (1000, 5, 2016/03/02) */
*** Optical made a pair of eyeglasses for the patient on 09/12/At that time the patient's family prepaid for these eyeglassesWe show no correspondence to or from the patient between that time and 11/25/At which time new
lenses were ordered by the patient for his frameThe prescription used was from DrEd Lauer at the Jefferson City Correctional Center, dated 11/11/
There is no record of an eye exam being performed or paid for at *** Optical
Additionally, there has been no correspondence from *** Optical or the patient since the lens order was placed on 11/25/The eyeglasses were mailed by UPS to the patient upon completion
Customer Service is very important at *** Optical, and as such we do not take these allegations lightly
*** Optical is sympathetic to the patient's situation, but at no time was he taken advantage of
Initial Consumer Rebuttal /* (3000, 11, 2016/03/14) */
Dear Folks,
I received your answer to my complaint against ***'s Optical yesterday 3-9-
If necessary I can get copies of the checks for the eye exam ($in July of 2013) and the check for amount of the complete pair of progressive no - lone Bi - Fo0cals (purchased in July of - Not Septof 2012!)
Notice also that they did not mention the price paid for the complete pair purchased in X-XXXX, nor the price I paid for just the lense replacement in November of Complete pair cast me $plus changeThe lense replacement cost me $quite a difference just for lense to be replaced in my frames, originally bought from them (***'s)
If they were being honest, why would they not mention either cost as well as denying the exam, its cost and dateAs I mentioned above, the purchase was not September of 2012, it way July of
So my wish is to continue with this complaint and have ***'s Optical explain why the cost was misaligned, as well as why their records do no indicate the exam I had and why their dates are conflicted
Thank you very much with your help in this matterIncluded are all copies of commication with you and ***'s Optical
Sincerely yours
*** ***
Final Business Response /* (4000, 13, 2016/03/14) */
The patient had an eye examination performed at our Chestnut Location on 09/12/At that time the eye examination was prepaid by the patient's family for $The eyeglasses were billed at $and paid for as well
From that time until 11/25/2015, no correspondence was received from patient
On 11/25/a prescription from DrEd Lauer at the Jefferson City Correctional Center was received by *** Optical and new lenses were ordered for the patients frameOnce the eyeglasses were completed the eyeglasses were shipped by UPS to the address given to us by the patientThe lenses were billed at $with $for shipping and $ sales tax for a total invoice of $
The difference of price between and can be attributed to a higher cost of doing business and has nothing todo with the patients status of incarceration
Final Consumer Response /* (4200, 19, 2016/03/28) */
3-24-
CASE ID: XXXXXX
DEAR SiRS,
Regarding ***'s Optical's LAST RESPONSE
They STILL ARE CLAIMING that I SAW them and purchased a pair of glasses from them on 9/12/This is not correct at allThe only time I was ever in their business was Late June or early July of I was escorted by an officer of the Greene County jail to ***'s Optical for the purpose of an eye exam costing $prepaid, which they previously denied, Then I picked out two sets of glasses with the progressive no line lenses-was fitted for them and was then escorted back to Greene County Jail
My son came into ***'s Optical and paid for the glasses with my Commerce Bank Visa cardA few days later an officer from the jail picked my glasses up at ***'s and brought them to me at the jailI'm thinking my son told me they cost $169-and change but they may have been $and changeRegardless-the cost of the lenses only being replaced in my frames at the price of $is complelely unwarrented
Many optical dealers are selling a complete pair of glasses around $and some at two(2) pair for less than a $with a free eye exam
Thusly I wish to continue my complaint against ***'s Optical and expect you at the B.B.Bto put this complaint to their fileI am in the process of trying to get copies of this transaction from my bank (Commerce) on Kansas Expy and will forward copies of these invoices to you upon recieving them from CommerceI still maintain ***'s Optical has overcharged me for These lenses and think they should honestly admit that and remit a substancial refundFrom July of until November of 2015, doing business has NOT increased that much to support an increase of fees at such a rateThey haven't moved and I doubt seriously that lab fees have not increased that much either
Thank you for your assistance with this matter and I hope ***'s Optical has the integrity to settle this dispute amicably
Sincerely yours,
*** *** # XXXXX
H.U***
*** *** *** Center
** *** *** Road
Jefferson City, MO XXXXX
P.S
My son Jason *** has my power of attorney and was the family member who paid for the exam and the glasses with the Commerce bank card
Jason's contact info is as follows:
ECaravan Lot C
Springfield, MoXXXXX
(XXX) XXX-XXXX
Ms*** purchased a pair of progressive sunsenser lenses on 07/25/Sunsenser lenses are differnet than transition lenses in the fact that the photosensitive material is embedded throughout the lensIn contrast, transition lenses are a coating on the front surface of the lensesSunsenser
lenses do not have this coating
On 01/08/2016, the progressive sunsenser lenses were replaced at no charge, Under the month warranty for her lenses
On 07/15/2017, months later, Lenses were presented for replacement, and at that time was told she would be charged half of the replacement cost for the lenses, that with the time that had passed since their purchase, the lenses could not be replaced at no chargeWith the original purchase date of 07/25/and replacement of lenses months ago, on 01/08/2016, we were trying to be reasonable and only charge her 50% of replacement costThe lenses provided in both cases were progressive sunsenser lenses that do not have a coating on them, like the transition lenses doThis was unsatisfactory and she left