[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I purchased the truck in I wanted a sunroof in it so I paid POP TOPS (###-###-####) for the sunroof and to installThey ordered the sunroof and installed itI took the truck back to them in and because in was leakingThey said they replaced the sunroofSince then, I heard air periodically until 01/13/The truck usually sits in the garageOn 1/13/16, I was driving it and the sunroof glass just shattered for no reasonNo other cars were infront, beside or behind meOn their website of the sunroof company, there is a recallTelephone number is ###-###-####I am not sure if the sunroof was replaced or not in because I was not given or seen any paperworkWhen I went to retrieve the truck, they were closed and my truck was parked outsideAs far as I know, this could be the 1st sunroof that was originally installed
We have already spoken to this customerBroken or shattered glass is not covered as warrantyThis is clearly stated in the Owners manual
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I purchased the truck in I wanted a sunroof in it so I paid POP TOPS (###-###-####) for the sunroof and to installThey ordered the sunroof and installed itI took the truck back to them in and because in was leakingThey said they replaced the sunroofSince then, I heard air periodically until 01/13/The truck usually sits in the garageOn 1/13/16, I was driving it and the sunroof glass just shattered for no reasonNo other cars were infront, beside or behind meOn their website of the sunroof company, there is a recallTelephone number is ###-###-####I am not sure if the sunroof was replaced or not in because I was not given or seen any paperworkWhen I went to retrieve the truck, they were closed and my truck was parked outsideAs far as I know, this could be the 1st sunroof that was originally installed