Webb Chevrolet

Don't send Webb Chevy in Oak Lawn referral customersThey do not honor their "alleged" referral feeLiarsI have sent other referrals to different manufactures and other Chevy dealerships

On April 14, I purchased a motor vehicle from Webb Chevrolet dealership a Chevy Sonic [redacted] Unfortunately, the vehicle has not been satisfactory because they stated to take the trafor the new car and they didn'tI have already taken the car backThey bought the car back in front of my apartment building with no keysNext, I had the car tolled back to Webb Chevrolet

Webb Chevrolet is an excellent car dealershipI am only reviewing the Sales & Leasing Representative Tony [redacted] All I have to say is the sales man Tony was excellentI just purchased a brand new Chevy Spark on August 30, I think Tony is a very nice, down to earth and knows about cars a lotHe knew the Chevy SparkHe showed it to me, I test drove one and I purchased the carI am highly praising Tony [redacted] the sales man who sold me my brand new Chevy Spark

I wouldn't suggest that anyone have their automobile repaired at Webb Chevy! Their labor rates are extemley expensive and the work is mediocre at best! Webb Chevy does provide you with the toal cost of repairs until they have completed the work on your carThe Service manger Brace [redacted] has an extemely nasty attitude as well as the receptionist when I asked to speak with the general manger, Jerry [redacted] she hung up on me! This was after I had spent $1,with their repair shop! Furthemore I have reason to believe that each time that I brought my automobile to Webb Chevy for repairs the mechanics were creating more problems! I have spent over $3,in repairs on my automoblie with Webb Chevy! Some of my automoible problems are a direct result of Webb Chevy working on my automobile!

Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ Contact Name and Title: [redacted] GSM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com Customer purchased a vehcile on January 6, 2015. On January 16, 2015, the customer sent us the following email: "Just bought a... 2014 impala lt 4cyl from yous but would like to upgrade to a 2ltz... wanted to know if yous could pay off the XXXXX loan and do me this favor again. I shouldve done it first to begin with my apologies (to main boss) We told him that we were unable to obtain the financing to get his new request done. Then on January 30, 2015, the customer came in wanting to return the vehicle because he had bought another car. There is no return policy on vehicles purchased and unfortunately buyer's remorse does not constitute breach of contract.

Initial Business Response /* (1000, 5, 2015/04/24) */
Contact Name and Title: *** *** Service Mg
Contact Phone: XXXXXXXXXX
Contact Email: ***@webbchevy.com
　On 02/27/*** *** brought her vehicle to *** Chevrolet to have the tires replacedAfter the tires were
installed the pressure sensors were reset, and the vehicle was released to *** *** Chevrolet was unaware of a issue with the tire pressure light coming on after the tires were installed and was not given a opportunity to diagnose or repair the issue*** Chevrolet will be willing to reimburse Mrs*** for the tire pressure sensor pending that a receipt is provided
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** and *** *** were made aware of my issue and a copy of receipt was given to *** *** who advised me it was forwarded to the appropriate person so I could obtain my reimbursemenI've also have left numerous message with all of your service departmen
Final Consumer Response /* (4200, 13, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My car was taken back to Webb Chevy where *** *** was made aware of issue and referred me to my Kia dealerProff was then taken to *** *** and nothing continued to be doneI want Webb to speak to their employees and assume full responsibility for my time and effort due to their negligenceWebb Chevy has all documents needed for reimbursemenAt this point I want full reimbursement for all the inconvenience
Final Business Response /* (4000, 21, 2015/07/23) */
Contact Name and Title: *** *** Ser Dir
Contact Phone: XXXXXXXXXX
Contact Email: ***@webbchevy.com
*** *** was reimbursed for the tire pressure sensor that was damaged during her tire replacement at Webb Chevrolet on 02/27/A check for the amount of $was sent to her residence on 05/13/

Initial Business Response /* (1000, 8, 2015/04/22) */
Contact Name and Title: *** *** GSM
Contact Phone: XXXXXXXXXX
Contact Email: ***@WEBBCHEVY.COM
Mr*** inquired about the Cadillac on 11/24/2014, after numerous conversations with the customer a price of $
delivered was agreed to by the customerThe vehicle carried an on line price of $ but was discounted to a sales price of about $to achieve the $delivered figureThe vehicle being a model was sold as is with no warranty
Mr*** insisted having a section of paint bubbling and imperfections repaired and agreed to pay $more to have this work completed*** Chevrolet does not have a body repair facilities so any work of this nature must be sublet to outside vendors
Finally after the third visit on 12/16/Mr*** came in with a check for$ to purchase the vehicle, stating that he did not wish to pick up the vehicle for a few days as he was closing on a houseThe paint repair was completed the following dayThe vehicle was not picked up until 01/03/2015, being stored for Mr*** at no charge
We were notified on 04/17/that Mr*** was disputing the $charge on his credit card for the repairIn the spirit of customer service we have authorized that Mr*** be credited the $for the paint repair, even though the vehicle was sold as is with no warranty
Thank You for your attention in this matter

We apologize for any inconvenience Mrand Mrs*** may have experiencedA shift in our personnel to other facilities contributed to this situationWe ask that a vehicle that is purchased here with an extended warranty, be serviced here so that any issues with warranty registration or claims
can be handled by us in a timely manner as it can take several days for the warranty information to be recognized in the warranty company's system.Unfortunately, we cannot process a claim for work that was completed anywhere other than our facilityThe customer should submit any claims for repair work along with receipts directly to the warranty company, Automotive Warranty ServicesAll information for the claim process is contained in the warranty contractThank you,

Please stop sending me emails my grandmother was force to have cars under her name and she never authorize that me and my cousin names was suppose to be on the cars that we purchase now nobody wants to help us at all
My credit was run times on March without my authorize I came in on March 5th with was giving a high payment choice of for an *** *** I am truly unhappy with webb chevy giving the fact that my grandmother is sole owner of cars and no one is trying to help this mistake that was made at all

I was inform that the truck I purchase in November of was a certified truck by Christ *** and Gerard ***I been drive the truck keep telling them I have a problem with the truck and yesterday they just tell me what wrong with it but I been drive it for six months with my children in it put are life on the line.....I think they should fix my truck....I will be take this to the next step

To Whom It May Concern:
Donald *** brought his vehicle to Webb Chevrolet on 7/11/for a problem with a noise coming from the engineThe reparis on Mr***'s vehicle were covered by his extended warrantyI spoke with the branch manager from the nearest
*** *** and he stated that Mr*** rented a vehicle, but did not mention that his vehicle was at Webb Chevrolet for serviceWebb Chevrolet did not issue *** a purchase order and was unaware that Mr*** rented a vehicleMr*** will need to contact his extended warranty for the rental reimbursement.
Michael B***
Service Director

Drove the car into Webb Chevrolet, in Oak Lawn for an appointment for recall service to the ignition on 12/8/at approximately 12:pm Received a call from the dealer at approximately 2:pm informing me that they performed a point inspection, without authorization, and that they determined the car needed approximately $in repair work to the brakes I declined all services other than that needed for the recall related ignition/key When I didn't receive a call to pick up my car by 4:pm I contacted the Dealer The Service Manager, Steve, informed me that the car had absolutely no brakes and the pedal was going to the floor I immediately went into the dealer and asked what happened to my car Steve stated that it was coincidental that the brakes decided to stop working at the time that the car was in their shop and he would have it pulled in and put on the rack so I could see what he was talking to me about I went out by my car and the employee he asked to pull the vehicle in was attempting to move my car When he realized there was no brakes he threw it in park, while running, causing the car to lurch and making a horrible noise At this point they pushed the car into building and put on the rack Bob, another service manager came over stated that it was the first time he looked at the vehicle and then attempted to tell me what he said was happening He said that the brake lines were rusted and leaking and this caused the complete loss of brakes all of a sudden I explained to Bob that I am a ASE Certified mechanic and work in the industry for the past years and the vehicle had no issue with the brakes before being in their shop That the only reason it was there was for a recall to the ignition/key and it seemed a little odd that after receiving a call for almost $worth of brake work I suddenly have no brakes They refused to accept any responsibility Being at a complete loss as what to do I called the *** *** Police to file a complaint According to Bob, the Service Manager, this is nothing new for the dealership When the police arrived I was advised it was a civil matter and there was nothing they could do I did receive a complaint number I removed my car from Webb Chevrolet, without getting the problem resolved and am now taking any steps I can to rectify the situation

Initial Business Response /* (1000, 8, 2015/08/20) */
On 02/26/*** *** brough his Chevrolet Venture to *** Chevrolet for a issue with the engine leaking coolantThe vehicle was diagnosed with a severly leaking water pumpMr*** was provided with a estimate to replace
the water pump and approved the repairs for the replacement of the water pump, new front axle boots (leaking transmission fluid) and the batteryThe repairs were completed on 03/02/15, the cooling system was pressure tested and the vehicle was test drivenMr*** was notified that his vehicle was ready to be picked up
When Mr*** brought his vehicle in for repairs he signed a repair order stating that if the vehicle was not picked within three days that he would be charged $per day storage feeMr*** let his vehicle sit at the dealership until 07/18/The storage fee of $was waived when Mr*** picked up his vehicleWhen Mr*** picked up his vehicle after sitting at the dealership without running for days he returned to the dealership for a complaint of the engine overheatingThe vehicle was diagnosed with leaking lower intake manifold gasketsMr*** declined the repairsDue to the fact that Mr*** let his vehicle sit without running for days at the dealership and the storage fees were waived, *** Chevrolet will not be responsible for any repairs on Mr*** vehicle
Initial Consumer Rebuttal /* (3000, 10, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact is that I brought my vehicle to *** Chevrolet for them to do the repairs and the repairs we're not done correctly the fact that I left the vehicle there on a verbal agreement from one of the representatives of the service department stating that I can pick up the vehicle at my convenience they're using the fact that accumulated storage charges as leverage to counter there shotty work but they did, Repairs to my vehicle the mechanic as stated that he repaired the vehicle did a pressure test on the water pump and it drove it 4-miles this I believe to be not true the fact that the vehicle was not driven for more than months should not be used as leverage to say that it was my fault for the water pump leaking if you had did the repairs correctly then it doesn't matter if the car was left there for one month or six months the stated Repair to my vehicle are unacceptable *** Chevrolet is trying to drain more money out of their consumers when they don't do the job correctly they add additional charges to the bill because of their shotty work
Final Business Response /* (4000, 14, 2015/09/04) */
Contact Name and Title: *** *** Service
Contact Phone: XXXXXXXXXX
Contact Email: ***@webbchevy.com
　When *** *** brought his vehicle to *** Chevrolet on 02/26/the cooling system was pressure testedThe water pump was severly leaking engine coolant, once pressure was applied to the systemMr*** was given an estimate and authorized the replacement of the pumpMr*** failed to pick up the vehicle in a reasonable amount of time, and the vehicle sat without the engine being started for over days*** Chevrolet will not assume responsibility for any additonal repairs on Mr*** vehicle that may have been caused from a lack of maintenance or a extended amount of time without being started or drivenHad the coolant leak from the intake gaskets been apparent at the time of servicing on 02/26/15, we would of recommended and estimated the repair to Mr***
Final Consumer Response /* (4200, 16, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact is if they would have repaired the car correctly it wouldn't matter if the car would have sat there for day or day if the hoses are bad you should have replaced them if the mechanic did a pressure test like he said he did then he would've found all the leaks they did not test drive the vehicle as they said they did the mechanic stated he drove the vehicle for mile , I don't believe that to be true my wife also brought her car in for repair and her car is also not repaired my car had minor repairs , *** Chevrolet is using the days that I left the car there as leverage not to do the repairs that they promised I was told over the phone that I could pick the car up when I had an opportunity I am not the only customer that has come into web Chevrolet to have his car fixed and leave unhappy web Chevrolet seems to be very unprofessional and I would like to have either half or all my money returned to me so I can get my car repaired by a professional mechanic

Initial Business Response /* (1000, 7, 2014/06/16) */
Contact Name and Title: *** *** GSM
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
Please find the Motor Vehicle Contract of Sale attached for this purchaseThe traallowance is clearly stated and the
customer signed acknowledging that the read, understood and accepted this binding agreement
Initial Consumer Rebuttal /* (3000, 9, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not stating that I did not sign the form they provided, I have a complaint with their deceitful practicesThe amount for the trathat I agreed upon was not the amount on that final paperworkI need for future customers to beware of Webb Chevy practicesThe final paperwork was never explained.....the Finance Manager just point out everywhere he wanted me to signWebb also made it seem as if I gave more cash than I did to fix their paperwork to equal the monthly note amountI need for the company to take a took at the employees in which they have hiredThe employees are dishonest and their deals are Very shadyI am due a refund amount of which is the difference of the traamount that I agreed to and the amount they actually gave

Initial Business Response /* (1000, 5, 2014/02/28) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
On *** *** *** brought his vehicle to Webb Chevrolet for a problem with the rear tail lights being inoperativeThe vehicle
was diagnosed with power at the fuse box, and no power to the headlamp switchThe circuit for the tail lamps runs through the headlamp switchThe service advisor explained to Mr*** that the instrument panel would need to be removed in order to determine the location of the shorted wire causing no power to the headlamp switchThe service advisor also showed Mr*** the wiring diagram and the general location of the shorted wireMr*** was given a estimate to repair the tail lamps and declined to have the repair performed
Mr*** was explained the repairs that needed to be performed and declined to have the repairs done at that timeDue to the fact that Mr*** received the diagnosis on his tail lights that he requested , Webb Chevrolet will be unable to reimburse Mr*** the $charge

Initial Business Response /* (1000, 11, 2014/09/15) */
Contact Name and Title: [redacted] Service Mg
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
On September 22, 2014 at 10:30 [redacted] is scheduled to bring her 2012 Chevrolet Sonic to [redacted] Chevrolet for a...

recall to inspect the turbine shaft inside of the transmission. Mrs. [redacted]'s previous appointment for this recall was scheduled for Friday August 30, 2014. This particular recall takes 10 hours to complete and needs to be performed by a transmission technician. [redacted] Chevrolet apologizes for Mrs. [redacted] being inconvenienced and having to reschedule her appointment.
Mrs. [redacted] brought her vehicle to Webb Chevrolet on 12/04/13 to have a recall performed and a oil change. Due to the fact that her vehicle had only 1197 miles, the service advisor informed Mrs. [redacted] that the oil was not due to be changed at that time. Webb Chevrolet does not refuse service on customer's vehicles and makes recommendations based on the manufacturers maintenance schedule. Mrs. [redacted] mentioned in her letter that she was notified by [redacted] that her warranty was in danger if she didn't have her oil change. [redacted] Dealer Maintenance Notification sends reminders when a customer's vehicle is due for maintenance. In the event that Mrs. [redacted] has any future scheduling issues she can feel free to contact me and they will be addressed immediately. Once again Webb Chevrolet apologizes for any inconvenience.
[redacted] Service Director
Initial Consumer Rebuttal /* (3000, 13, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
TOOK THE CAR IN YESTERDAY 9-22-2014, THEY GAVE ME A RENTAL SAID IT WOULD TAKE 3 DAYS, BUT CALLED THIS AFTERNOON IT WAS READY, CLAIMED THEY REPLACED
TURBINE SHAFT. THEY CLAIM THAT I DAMAGED THE RENTAL CAR FRONT BUMPER, GOURGE ABOUT THE SIZE OF A QUARTER, THE CAR HAD 1/4 GAS AND WAS RETURNED WITH 1/4 GAS. I DROVE HOME 5.4 MILES BACKED IN TO MY GARAGE,THEN RETURNED IT TO THEM, DID NOT HIT ANY THING . I BELEIVE ITS REVENGE FOR REPORTING THEM TO YOU AND GENERAL MOTORS(THE GUY THAT INSPECTED THE LOANER WENT AROUND THE CAR EXACTLY TO THAT SPOT. SINCE I SIGNED THE LOANER AGREEMENT I WILL HAVE TO PAY $500 DEDUCTABLE. I AM TRADING THIS CAR IN FOR ANOTHER HONDA AND WILL NEVER DEAL WITH GENERAL MOTORS AGAIN.
THANK YOU FOR YOUR HELP , AND PLEASE GIVE WEBB CHEVY A LOW RATING AND WARN CONSUMERS ABOUT [redacted] CHEVY LOUSY SERVICE.
Final Business Response /* (4000, 18, 2014/10/07) */
[redacted] brought her vehicle to [redacted] Chevrolet's service department 09/22/14 to have a recall performed on her 2012 Sonic. [redacted] was provided a 2015 Chevrolet Malibu with 162 miles for a loaner while her vehicle was being serviced. Mrs. [redacted] signed a rental agreement stating that she is responsible for any damage and that the vehicle will be returned in the same condition. Mrs. [redacted] also signed an assumption of liability form along with a condition report of the vehicle. Once the repairs were completed on Mrs. [redacted]'s vehicle she returned to the dealership and retuned the loaner. A inspection was performed on the loaner vehicle and it was discovered that the front bumper cover was damaged. Mrs. [redacted] has contacted her insurance carrier and a claim has been submitted.
[redacted]
Service Director
Webb Chevrolet

Worst experience ever from a racist facility which gets over on women and don't honor their warranty of service. The manager claims he always in a meeting and avoid resolving the issue correctly. I will attempt to sue Webb Chevy for the lemon [redacted] purchased, the overcharged extended warranty, the bad repair services(9), and bad customer service I've dealt with since the purchase of the [redacted]. I reported my issue to Revdex.com.gov and they did NOTHING. Once again this dealership got away with manipulating the law with the help of this site which does not actually investigate anything. My recommendations is to disregard disputing through this site and quickly find a lawyer. Also any customers which will start a class action suit against this company please contact me immediately.

Worst Customer Service I have ever experienced from an auto dealership. My 2007 Equinox was in their Service Department for two (2) weeks and the engine sound worst upon retrieval. The Service Adviser was rude. I called the Service Department Manager for an entire week after not receiving satisfactory service and I did not receive a return call. After googling the problem, I found that one of the spark plug wires was loose on the car. The car sounds better, now!

Initial Business Response /* (1000, 5, 2015/02/11) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Customer purchased a vehcile on January 6, 2015.
On January 16, 2015, the customer sent us the following email: "Just bought a...

2014 impala lt 4cyl from yous but would like to upgrade to a 2ltz... wanted to know if
yous could pay off the XXXXX loan and do me this favor again. I shouldve done it first to begin with
my apologies (to main boss)
We told him that we were unable to obtain the financing to get his new request done.
Then on January 30, 2015, the customer came in wanting to return the vehicle because he had bought another car. There is no return policy on vehicles purchased and unfortunately buyer's remorse does not constitute breach of contract.

I wouldn't suggest that anyone have their automobile repaired at Webb Chevy! Their labor rates are extemley expensive and the work is mediocre at best! Webb Chevy does provide you with the toal cost of repairs until they have completed the work on your car. The Service manger Brace [redacted] has an extemely nasty attitude as well as the receptionist when I asked to speak with the general manger, Jerry [redacted] she hung up on me! This was after I had spent $1,234.00 with their repair shop! Furthemore I have reason to believe that each time that I brought my automobile to Webb Chevy for repairs the mechanics were creating more problems! I have spent over $3,000.00 in repairs on my automoblie with Webb Chevy! Some of my automoible problems are a direct result of Webb Chevy working on my automobile!