Webb Hyundai, LLC

Initial Business Response / [redacted] (1000, 8, 2016/06/17) */ I spoke with [redacted] and addressed her concernsAs soon as I found out about the situation I called her to let her know she could pick up her vehicle at and that there wouldn't be any service chargeI also let her know we will pay for her next two oil changes at our Merrillville locationWhen I spoke with [redacted] she let me know that she already cancelled her [redacted] deposit transaction, so we did not need to refund it back to her Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the free oil changes because he would not agree to reimburse me for the attorney fees I incurred

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Contact Name and Title: Brian [redacted] - General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@webbhyundai.com [redacted] , we will have your title work ready very soon hereAlso, with your issues with your vehicle, I would like to have our service department look at the vehicle I left you a voicemail todayPlease call me at XXX-XXX-XXXX OFFER: Provide title work and check out issues with Ford Fusion in our service department

Initial Business Response / [redacted] (1000, 5, 2016/11/02) */ We do have a few vehicle options for [redacted] , however, she said she has already purchased another vehicle at another dealership.

Initial Business Response /* (1000, 10, 2016/11/03) */
*** has been since refunded back to customerCustomer issue has been resolved even though we were unable to figure out why they had this extra charge from the finance company

Initial Business Response /* (1000, 5, 2016/10/03) */
We have since resolved this *** issueThere is no additional money that is owed by ***

Initial Business Response /* (1000, 5, 2017/12/26) */
Since this complaint, *** has returned the dealership and we have repaired the concern that she previously had with the gas cap

Initial Business Response /* (1000, 5, 2016/03/09) */
Contact Name and Title:
Brian *** - General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@webbhyundai.com
I spoke with *** yesterdayShe was in to pick up the title work for the vehicle she purchasedThere was a payoff
difference of around $that we took care of for herAlso, we confirmed that ** financial receipted payment of her previous vehicle loan amount on 2/23/
The last issue that we need to take care of is installing the remote start on her new vehicle*** told me that she will call me and let me know a day/time that we can arrange that appointment
Please contact me if there's anything further I can be of assistance

Both *** *** and
*** *** are registered owners of the Sonata withVIN#: *** See attached*** ***'s name is
listed first, that is why the Illinois address was used, However, both
individuals are equally co-owneraWhen the Sonata is sold or
traded,both owners will have to sign oft gllow the vehicle to be sold or tradedYou
mentioned you went to another dealerIf you are interested in trading
the vehicle please give us the opportunity to see if we can help trade you Into
a different vehicle

Initial Business Response /* (1000, 8, 2016/06/17) */
I spoke with [redacted] and addressed her concerns. As soon as I found out about the situation I called her to let her know she could pick up her vehicle at and that there wouldn't be any service charge. I also let her know we will pay for her next...

two oil changes at our Merrillville location. When I spoke with [redacted] she let me know that she already cancelled her [redacted] deposit transaction, so we did not need to refund it back to her.
Initial Consumer Rebuttal /* (2000, 10, 2016/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the free oil changes because he would not agree to reimburse me for the attorney fees I incurred.

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: Brian [redacted] - General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@webbhyundai.com
[redacted], we will have your title work ready very soon here. Also, with your issues with your vehicle, I would like to have our...

service department look at the vehicle.
I left you a voicemail today. Please call me at XXX-XXX-XXXX.
OFFER:
Provide title work and check out issues with Ford Fusion in our service department.

Initial Business Response /* (1000, 5, 2016/11/02) */
We do have a few vehicle options for [redacted], however, she said she has already purchased another vehicle at another dealership.