Webb's Lawn and Landscape

The Contract was signed with [redacted] on June 23, for her roof and installing window wrapsTotal contract price was for $10,and she gave us $5,as a depositHer insurance company already paid her directly for her roof replacement because of the hail storm that damaged her roof Insurance paid her approx$13,but she wanted more money from the insurance companyI stated to her that there were some items that the insurance left out and we might be able to do supplement for additional $2,000-$3,She asked if our company can help her our for additional items and she was going to move forward with the companyI did separate inspections for her home and sent into documents for additional damages to her homeInsurance adjuster requested to come back out and re inspect the propertyWe came out and went through all the damages with the insurance adjuster and agreed to the additional damages and the priceThis process took approximate months for paperwork going back and forth and doing the re inspectionAfter additional funds were approved she asked us to hold off on the roof jobThen she started to complaint how she thought roof price and window wrap for $10,seams too expensive and wanted us to add new guttersWe agreed to that and ordered the shingle materialsThen she call our company back and wants to cancel the contract because she was have personal issues and she needs to use the funds for her personal useShe did not want to pay any restocking fees for the materials or our time for working on supplement with the insurance companyAfter she received the additional check she just wanted her money backI did not want to argue with her so I even told her the money will be refunded backI asked if she can wait couple weeks and check will be mailed to herRight now I don't even know why she has complaint here regards to this matter because I spoke to her last week regards to her check being mailedShe wanted me to bring the check the same day and I told her I couldn't do thatI told her our company worked and waited for months working with her insurance company to get the supplement approved and she cant wait few week for her check to be mailed back? We have no interest in her money and the deposit is being mailed out

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The Contract was signed with *** *** on June 23, for her roof and installing window wrapsTotal contract price was for $10,and she gave us $5,as a depositHer insurance company already paid her directly for her roof replacement because of the hail storm that damaged her roof
Insurance paid her approx$13,but she wanted more money from the insurance companyI stated to her that there were some items that the insurance left out and we might be able to do supplement for additional $2,000-$3,She asked if our company can help her our for additional items and she was going to move forward with the companyI did separate inspections for her home and sent into documents for additional damages to her homeInsurance adjuster requested to come back out and re inspect the propertyWe came out and went through all the damages with the insurance adjuster and agreed to the additional damages and the priceThis process took approximate months for paperwork going back and forth and doing the re inspectionAfter additional funds were approved she asked us to hold off on the roof jobThen she started to complaint how she thought roof price and window wrap for $10,seams too expensive and wanted us to add new guttersWe agreed to that and ordered the shingle materialsThen she call our company back and wants to cancel the contract because she was have personal issues and she needs to use the funds for her personal useShe did not want to pay any restocking fees for the materials or our time for working on supplement with the insurance companyAfter she received the additional check she just wanted her money backI did not want to argue with her so I even told her the money will be refunded backI asked if she can wait couple weeks and check will be mailed to herRight now I don't even know why she has complaint here regards to this matter because I spoke to her last week regards to her check being mailedShe wanted me to bring the check the same day and I told her I couldn't do thatI told her our company worked and waited for months working with her insurance company to get the supplement approved and she cant wait few week for her check to be mailed back? We have no interest in her money and the deposit is being mailed out