Weber Chevrolet Co

Mr [redacted] came into our dealership on Saturday, 1/28/ At that time he received a $gift card as well as or apology for this misunderstanding Weber Chevrolet provided both the card and apology per Mr [redacted] ' request Mr [redacted] signed the attach letter, which states he is completely satisfied with his vehicle, that by accepting the gift card, he is satisfied and his Revdex.com complaint will be withdrawn A copy with Mr [redacted] 's signature is attached Weber Chevrolet has fulfilled it obligation to this customer and considers the matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I would also like to thank Revdex.com for the help/role in getting the issue resolved Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/04/17) */ Revdex.com Case # XXXXXXX [redacted] Date: April 15, The vehicle that [redacted] was referencing to is a Fleet vehicle with cab and chassis only and no bedThe vehicle was taken off of the web site once we recognized it being thereWe have taken multiple steps to assure that our Fleet vehicles will not be posted on our website againThe pictures were stock photos from Chevrolet that were pulled by our service providerTherefore the pictures that were seen where of a different stock numberWe apologize for any confusion this has causedOne of our Sales managers contacted [redacted] on Friday to apologize to him for this misunderstandingThe sales representative that initially spoke to [redacted] is new to our company and should have been more aware of our policies and communicated that to the customer especially about the credit application, we have taken multiple steps to assure this will not happen againAfter the Sales Manager called [redacted] on Friday, our General Sales Manager contacted [redacted] on Wednesday to update him on our actions to reassure him that this has been handled properlyAn agreement was come to and all parties are satisfied and understand that the vehicle of interest was not that in which was on the website for the fleet price Thank you April 16,

RevDex.com 12/12/ NBroadway Suite StLouis, Missouri To the attention of the Dispute Resolution Department - Revdex.com Case ID # [redacted] - Mr [redacted] Mr [redacted] purchased a Chevrolet Silverado on 10/22/ General Motors offers limited “Bonus Tags” for very specific vehicles on a monthly basis Mr [redacted] ’s Silverado was not one of those select vehicles, which resulted in the difference in pricing from other Silverado’s in our inventory Mr [redacted] was aware of this and went ahead with his purchase His vehicle does not come equipped with the Apple Car-Play App It isn’t possible to add that feature to the truck General Motors has provided a $credit on this truck which shows on his sticker Since the initial notification by Mr [redacted] to Weber Chevrolet, our General Manager, MrSteve ***, has been in contact with Mr [redacted] to try and resolve his concern Mr [redacted] has tried to call Mr [redacted] numerous times, but his phone does not have a mail box set up yet and therefore not possible to leave a message Mr [redacted] sent Mr [redacted] an email on 12/7/2016, which he states he is attempting, with cooperation through GM and ONSTAR, to provide Mr [redacted] with an alternative to the Apple Car-Play App 12/8/2016, Mr [redacted] did talk to Mr [redacted] and again re-iterated his concern and attempt to resolve this matter Mr [redacted] continued to talk to and email Mr [redacted] several additional times from 12/9/through 12/12/ 12/12/2016, after exhausting investigation by Weber Chevrolet, Mr [redacted] was informed there is no way GM has to alter his existing vehicle with an Apple Car-Play App Due to this fact, Weber Chevrolet has agreed to provide Mr [redacted] with an additional one (1)year of ON-STAR at no additional charge as well as other considerations Mr [redacted] , per his phone conversation with Mr***, (12/12/2016) agreed this would be a satisfactory solution to his dispute By accepting the agreed solution by Weber Chevrolet, by Mr [redacted] ; Weber Chevrolet will have fulfilled and settled this dispute and consider the matter closed

In response to Mr [redacted] 's Revdex.com complaint: Mr [redacted] did bring his vehicle in to our Body Shop, with scratches on his bumper This was on May 23rdand he picked up the vehicle on May 26th The owner, (Mr [redacted] ), requested an entire new bumper rather than repaint the old one Weber Chevrolet complied with his request Mr [redacted] also asked to keep his old bumper Weber Chevrolet complied with that request as well There is a core charge by GM of $with the replacement bumper; Weber Chevrolet discounted the replacement bumper so Mr [redacted] would not have to incur that cost The vehicle was picked up on May 26th and Mr [redacted] said the bumper looked fine Several days later, Mr [redacted] said he was not pleased with the paint work and wanted it done again Weber Chevrolet again complied with his wishes and repainted his bumper Again he left and said he was satisfied with the paint work Mr [redacted] again contacted Weber Chevrolet and stated he wanted the bumper repainted, that he was not satisfied with the paint Weber Chevrolet complied with his request and re-painted the bumper again When the vehicle was brought in a third time, Weber Chevrolet had the General Motors PPG paint representative present on site to make sure the paint was a match When completed, Mr [redacted] said he was pleased with the workmanship [redacted] , Service Manager, Weber Chevrolet, walked the lot and Service Department with Mr [redacted] to show him a Corvette, (yellow), and a Camaro, (yellow) Mr [redacted] showed him the difference paint reflects what it is painted onFiberglass vsplastic Mr [redacted] was pleased with the paint and left Mr [redacted] called the dealership, wanted to return the bumper, (which he said he would remove himself), and informed our GM, [redacted] he no longer wished to talk to him He then informed [redacted] the same information, (bring the bumper back for a refund) He was told by the Body Shop Manager, the Service Manager and the General Manager we could not refund his money Mr [redacted] on Monday, 9/19/2016, said he would remove the replacement bumper and return it to Weber Chevrolet for a complete refund of his money Mr [redacted] at that time denied his request Every time his vehicle was being worked on, Mr [redacted] was given the use of a loaner vehicle at no charge Mr [redacted] was informed repeatedly that paint reflects light differently under different light conditions For example, direct sunlight vsflorescent lighting The paint on a Corvette is iridescent tri-color and is measured and calculated by computer standards input to insure consistency When manufactured, the Corvette panels are painted separately and the vehicle assembled after those panels are paintedWeber Chevrolet feels we have fulfilled our obligations to Mr [redacted] and have gone above and beyond to repaint his vehicle which was damaged by a shopping cart at [redacted] All document, signed by Mr [redacted] authorizing the work are available upon request

Response: *** [redacted] 5/17/ Mr [redacted] purchased his vehicle, Impala, from [redacted] Chevrolet He brought his vehicle in to Weber Chevrolet, to have the chrome moldings around the vehicles windows replaced The technician that worked on his vehicle was not new, (years of experience) and during the repair process scratched the area by the rear windowMr [redacted] was called immediately and told of the situation and that the area would be repaired at no charge to himThe vehicle was then given to our Body Shop and subsequently a small dime size dent was made on the opposite side of the vehicle, by the rear windowMr [redacted] was again notified of the situationDuring the ***e Mr [redacted] ’s vehicle was repaired, he was given a loaner vehicle to drive at no chargeHe stated that because we had damaged his vehicle, Weber Chevrolet should provide him with a new or Chevrolet Impala He came up to the dealership and stated he would clean out his car with his personal belongings, which he transferred to another car His keys were left in his vehicle and he mentioned a black man on the parking lot that might steal his car He cleaned out his car and left the lot Mr [redacted] , Service Manager talked by phone with Mr [redacted] on April 5th, and discussed the situationMr [redacted] said he wanted a new or Impala and Mr [redacted] told him at that point, his insurance company should contact our insurance company to settle his concerns Mr [redacted] explained the work we would do and the small area we were discussing During that phone call, Mr[redacted] gave Weber Chevrolet verbal permission to do the repair work The molding that needed to be replaced actually is manufactured as part of the glass itself His windows were not “broken out” When he saw the car on the lot, the windows had been removed for repair and were taped over It is part of the repair process to prevent moisture or debris from entering the vehicle Mr [redacted] picked up his car on (April 10th) He was greeted by Mr [redacted] who walked around the vehicle with Mr [redacted] to inspect the finished product Mr [redacted] was completely satisfied, shook hands with Mr [redacted] and left Mr [redacted] was so pleased that he sent the following email on April 10th: From: [redacted] Sent: Monday, April 10, 12:PM To: [redacted] @weberchevrolet.net Subject: Gift Cards Larry- Thanks so much for the gift cards this morning! We will have a great lunches or dinner with them It was nice meeting you when you came around to my car while I was talking to [redacted] I know I had been making it clear to [redacted] how upsetting the the separate damages and also the ***e involved repairing my car had beenAt the same ***e I hope I had been making it clear to him several ***es that I thought he and his service team were great and also that no matter the outcome with my car I would still be using Weber for service or recommending the business for auto purchasingIt’s hard to find dealerships so honest and for me personally to trustHave a great week! Thanks again, [redacted] He had also brought his roommate with him a Mr [redacted] , who he said was an alderman for StLouis CountyWe have found no one listed in County government by that name Mr [redacted] contacted Mr [redacted] about molding around his drivers side mirror not fitting correctly and an appointment was made for corrections to be madeThis was April 20th Mr [redacted] waited while this work was done Mr [redacted] and Mr [redacted] both inspected the car at that ***e Mr [redacted] offered to repair the paint again, but Mr [redacted] declined and requested a touonly with a “toothpick” as he was not worried about it Mr [redacted] explained that we would be more than happy to re-paint the effected area and Mr [redacted] declined requesting a touonly Mr [redacted] told him, we did not use a tooth pick to repair the scratches They were actually painted with a feathered brush by one of our body shop employees, by hand This insures a quality look to the finished product Weber Chevrolet has documented video of the above meeting, showing Mr [redacted] walking around the vehicle with Mr [redacted] , inspecting the vehicle and Mr [redacted] shaking hands with Mr [redacted] satisfied with the work Nearly weeks later, Mr [redacted] informed Weber Chevrolet that he was applying wax to his vehicle and noticed scratches and the paint peeling off in his hand He also said there was bubbling in the bumper area that “Cannot be felt when you run your hand over it, cannot be seen unless he pulls the car out in the sun and you look at it from a certain direction.” ( We have telephone voice recording of Mr [redacted] making that comment) The area Mr [redacted] (his photos) sent to us, (three weeks after he picked up his car satisfied with our service), where the paint loss occurred, was never painted by Weber ChevroletWeber painted an area the size of a quarter to cover a small dime size dent near the back of the rear window Weber Chevrolet hand painted several small scratches near the opposite side rear windowThat was allAdditionally, this area appears to have been scratched but was not present when Mr [redacted] picked up his vehicle from Weber Chevrolet, weeks earlier During the next few days, May 10, 11, 12, Weber Chevrolet received emails and several phone calls addressing this business and in particular several employees in a very condescending, insulting way, myself and [redacted] a salesmanHe told us he and Mr [redacted] called repeatedly with no return phone calls to them I informed Mr [redacted] that all of our calls where electronically tracked and recorded I informed Mr [redacted] his statement of many phone calls never being returned to either he or Mr [redacted] simply wasn’t true(Again all documented by our system)When Mr [redacted] was told to contact his insurance company, who in turn would contact Weber Chevrolet’ Insurance Company, to resolve this matter, he began to verbally elevate his conversation with the Dealership He insisted he wants a new or Chevrolet Impala to resolve his complaint We again told him to contact his insurance company From Mr [redacted] ’s earliest phone calls to the dealership, he stated, that if any of his neighbors scratched his car, they bought the car and would owe him a new one That seems to be a common motive from this customer throughout this experience with this dealership Weber Chevrolet feels it has provided quality Customer Service that should have resolved Mr [redacted] ’s concerns His insistence on Weber Chevrolet providing him with a new car is not founded Weber Chevrolet has an excellent reputation for taking care of its customers, even when that customer becomes insulting and strays from the factsWe do not feel however, it is anyway fair to give Mr [redacted] a new or Chevrolet Impala as settlement for his demands Due to the escalation that Mr [redacted] has taken this matter, the best outcome for both parties is to let the Insurance Companies arrive at an amicable settlement Copies of all voice mail, email and video recordings substantiating these statements are available upon request

RevDex.com 11/30/2016 211 N. Broadway, Suite 2060 Case # [redacted] This is in response to the BBB complaint, received Tuesday, November 29, 2016 regarding case number [redacted] . The complaint was submitted to the BBB on November 3, 2016. The following is a history of the events of this customer and vehicle: September 19, 2016, at 11:32am, Ms. [redacted] brought her 1999 Pontiac Grand Prix in for service.This was for a recall from GM, (Replacement front valve cover and gasket as outlined in Campaign ***). The vehicle was shown to have 271,916 miles on it. This work was completed as well as a courtesy 27 point inspection including tire tread and brake thickness. Ms. [redacted] was not charged for any of the services performed on her vehicle. After doing the 27 point inspection, it was recommended to Ms. [redacted] that her left and right front clearance lamps, her hub assembly right, left outer tie rod end, belts and rear tires all be replaced. Total estimate for this work was approximately $650.62. Ms. [redacted] was informed about safety issues with her vehicle at 1:35pm and declined all suggested work at this time. November 3, 2016, at 10:44am, Ms. [redacted] brought her 1999 Pontiac Grand Prix in for service. The vehicle was shown to have 273,467 miles on it. Ms. [redacted] complained her bottom and other side mounts are now broken. Mr. [redacted] apologized to Ms. [redacted] for this situation but informed Ms. [redacted] that Weber Chevrolet is not responsible for any mounts that are broken on her vehicle. All work performed on September 19, 2016 by Weber Chevrolet, was done in accordance with GM specs. Ms. [redacted] left with no repairs done on her vehicle and informed Mr. [redacted] she will contact GM, and Channel 2news. Customer and her mechanic left. In the Complaint Details section of Ms. [redacted] complaint, she herself states several of the safety issues (explained to her on September 19 by Weber Chevrolet), resulted in her having work done on her vehicle by someone else. Quoting from the Complaint Detail section of her complaint, “She had both those issues fixed”. Weber Chevrolet is not responsible for work done on the vehicle after it has left our Service Department. All work done by Weber Chevrolet was done in accordance with GM specs. Weber Chevrolet feels we have fulfilled all obligations to Ms. [redacted] .

Initial Business Response /* (1000, 5, 2015/08/04) */
Revdex.com
Revdex.com received 8/03/
Complaint responded to: August 4,
Re; Case# XXXXXXX
Customer Complaint: *** ***
We wanted to respond to the distress of the Chevy CruzeWe have contacted customer and have
arranged a visit tomorrow 8/5/to bring the vehicle above mentioned in to be evaluatedOur plans are to try to resolve this concern with Mr*** and his vehicle
Sincerely,
*** ***
General Manager

Initial Business Response /* (1000, 5, 2015/11/16) */
Revdex.com case # XXXXXXX:
*** *** *** purchased a GMC Terrain on June 16, with 98,mion the vehicle, which came with a month 3,mipowertrain warranty on the vehicleWhen the vehicle was serviced prior to delivery, we
performed a Lubrication , oil change and a new oil filter, a Missouri state vehicle inspection and emissions, performed a pre owned vehicle inspection, resurfaced all rotors and replaced the rear brake pads, replaced a leaking water pump, replaced wiper bladesOn July 8,@ 99,mithe vehicle was brought in with a complaint of moisture in the right tail light assembly and the tail lights inoperative, at that time no mention was made of having to add oil to the engineWe replaced the right tail lamp assembly and replaced a bulb at no charge to the ownerOn October 30,@ 103,mithe owner brought the vehicle in with a concern of when it rains the vehicle will not start and a rattling noise in engine, we test drove the vehicle and were unable to duplicate any concerns, again no mention was made of having to add oil to the engineOn November 4, @ mithe vehicle was brought to us with a Service Engine Soon light on and stated that the engine had no oil in itWe called *** *** *** and told her that we were going to replace the pistons, rings and have the cylinder head reconditioned, and provide them with alternate transportation all at no charge to the owner*** *** *** approved the repairs prior to any repairs being performed on 11/5/The repairs to her vehicle are completed and the vehicle is ready for pick up November 13,2015, again at no charge to the owner*** *** *** later called in and said that they would like to trade the vehicle in on another vehicleWeber Chevrolet attempted to trade them out of their Terrain for a Equinox and received a conditional approval from the lender, in which they required cash down from *** *** ***, to which she declined*** *** *** was provided alternate transportation and all repairs were done at no charge to the ownerAll warranties are expired on the GMC TerrainAll expenses including her deductible were provided at no charge to the customer
Sincerely,
*** ***
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I asked to trade out the vehicle, I was inly offered a EquinoxMy lender required an extra thousand dollars to put me in this carWeber Chevrolet was only going to buy back my Terrain for 11,000, after I paid 16,000, four months earlierThey made no reasonable car trade optionsI am not convinced that their service department did the work, as they have had me leave several times with no work being doneI do not want this vehicle returned to me

Initial Business Response /* (1000, 5, 2015/09/23) */
Revdex.com
Revdex.com received 9/15/
Complaint responded to on 9/21/
Re;Case # XXXXXXX
Customer complaint: *** *** ***
Customer: *** *** ***
In reference to your pre owned Aveo with 65,miles we
want to apologize for your inconvenience that the air bag may have caused youOur records indicate that you had brought in the Aveo to be worked on August 31, The work that needed to be done was discussed and approved by youFixing the air bag sensor resulted in a bill for $*** *** spoke to you on 9/18/2015, he asked if your air bag sensor was still on, you replied to him that it was notUntil your last visit in August all of your costs where covered by your warrantyThe visit on August 31st was not covered, your warranty had expiredOur service manager spoke to GM on your behalfGM informed him they would offer you a $1,trade assistance coupon, you declined the offerWe look forward to serving you in the futureIf there is anything else we can do please let us know
Sincerely,
*** ***
General Manager

Weber Chevrolet Company will stand behind any warranty work or service performed on Mr***’s vehicle. Weber Chevrolet Company will not be responsible for any additional repairs or damage that has occurred to Mr***’s vehicle since he picked it up on April 20th, 2017. Replacing Mr***’s vehicle with another vehicle is not a fair or reasonable request. Any abusive language or threats to Weber Chevrolet Company or its employees will void any future repairs or services to Mr***’s vehicle. Weber Chevrolet Company strives to handle all customer complaints in a fair and reasonable manner Weber Chevrolet Company

This is an update as to the status of this complaint.Mr*** came into the dealership on 8/5/and chose a Malibu in exchange for the GMC Terrain. Weber gave him the full return price on the GMC Terrain. He was happy and satisfied when he left the dealership with his new car.*** ***

Complaint: ***
I am rejecting this response because:
The car was miles away by the time Weber offered to repair the tireWe also have other funds invested into the car at this point so a refund is not an option.We merely want what the salesman offered which included 50% tread life on the tires. He fails to address the issue of Scott misrepresenting the tread life which we discovered after being forced to service the vehicle.
Sincerely,
*** ***

Revdex.com
NBroadway, Suite
StLouis, Mo.
Case # ***
Good Morning Dispute Resolution Department,
We are responding to the complaint, case # *** by Mr*** ***.
November 11, Mr***
called into Weber Chevrolet looking for a Suburban with specific equipment and colors. Weber Chevrolet responded back to him by email within minutes of his phone call. Over the next several days Mr*** and our sales rep *** *** conversed, emailed and tested regarding the specifics Mr*** required. He also visited our store or times during this time period. He looked at colors, went on test drives, brought his wife in to look at colors.
Mr*** finally agreed on a vehicle from our Columbia location. *** *** went to get the vehicle to show him the color, (sable color). He liked the car, it had the equipment he wanted, but the car was from Columbia location and was priced differentlyMr*** had a text from the salesman with the price he wanted. A text is not a binding legal contract. Mr*** had not signed any paperwork, and had no bill of sale for the vehicle, or any other written documents signed by a member of Weber Chevrolet management
When Mr*** was informed of this he became upset, (12/20/16)During the next few days, Mr*** *** worked with Mr*** to resolve his issues. Due to GM pricing programs, our Columbia store did not have a vehicle that was bonus tagged, therefore discounted to the price Mr*** wanted(General Motors had a bonus tag program which they offer on 10% of their inventory.) Mr*** informed Mr*** he would sell him the vehicle he wanted, with the equipment he wanted but Mr*** would have to wait until January 4th to pick up the vehicle. His intent, he told us, was to pick up the vehicle after January 2nd anyway for personal property tax reasons. Mr*** also offered Mr*** an additional $off another
Suburban, comparably equipped but with black interiorSo Mr*** was given two choices. Mr*** felt that Mr*** suggestion to resolution was very fair and equitableHe stated he was very glad Mr*** had reached out to him, that he was pleased with the offer and was glad Mr*** had reached out to himHe would let Mr*** know the next day if he accepted the offer, (12/21/16)Mr*** contacted Mr*** the next day and was informed by Mr***, that he had purchased a vehicle already from another dealership.
We feel Weber Chevrolet had offered Mr*** two options to settle his complaint. Mr*** did not accept either, and purchased a vehicle elsewhere. (12/21/16)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Malibu was purchased on 1/2/by Ms***. The Malibu was a Demo and had miles on it at time of purchaseMarch 31st, 2017, Ms*** brought her vehicle in for a concern regarding a squealing noise, with miles. Her generator was replacedJune 6th,
2017, Ms*** brought her Malibu in with 14, miles on it with a blank radio screen. Weber Chevrolet re-programmed her radio and the problem was resolvedIn both of her visits, all worked performed was covered by her warrantyThe car is operating as designed and if the customer wants GM to replace the car, she can start the process by calling *** *** and opening a case. GM will determine if her concerns to replace the vehicle based on her two repairs, warrant a re-purchase. Weber Chevrolet has offered solutions to Ms***, regarding her concerns while at our dealership on June 6th. We await which direction the customer would like to proceed

Initial Business Response /* (1000, 6, 2016/02/18) */
Mr *** *** and his son *** *** had an appointment at the dealership 1/21/They test drove the vehicle, a Pontiac GTO, prior to our re-conditioning process for recently acquired carsThis was on Friday, 1/22/Monday,
1/25/16, *** *** came in and put money down on the vehicleThey took delivery Monday, 2/1/16, one week laterAll correspondence, by text and emails between the customers(s), *** and *** are documented to confirm these factsAdditionally, phone calls confirming their desire to purchase the vehicle are recordedThe vehicle was priced at $17998, and sold for $The customer(s) were made aware and they agreed to pay a reduced price for the car in its current conditionThey were told the price of the vehicle would be higher if the synchronizer was fixedWe have the Retail Purchase Agreement, on which it states, "Customer understands 3rd gear synchronizer is out and *** Chevrolet is selling vehicle with that known fact"The Retail Purchase Agreement is signed by both *** *** and *** ***Upon delivery of the vehicle, there were no issues with the hood sensor and fog light*** Chevrolet has sold this vehicle to the customer with their signed acknowledgement of said vehicle
All pertinent documentation is available upon requestTo maintain Dealership reputation, *** Chevrolet will make the offer to *** and *** ***, to return the car for a full refund in the current condition that was agreed upon by both parties at delivery
Initial Consumer Rebuttal /* (3000, 9, 2016/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked them to repair the sensor the day after I received the car now I can't even lock the car without the alarm going off so I can't lock the car I asked them to repair the car they responded with it was fine upon delivery and they wouldn't fix it so I will get it fixed somewhere else and will not recommend them to anyone

Complaint: [redacted]
I am rejecting this response because:After reading [redacted]'s response to the complaint, although I am still very upset with what Weber has done and that this has been on going since March 31st, 2017, I actually had to laugh out loud. Mr. [redacted], who happens to be the business development manager at Weber Chevrolet is very good at spelling however every single sentence that he conjugated is an out right lie. He knows that, I know that, there are other sources that know that, there will be more sources that know that. Also I will post pictures to prove his lies on Weber's Yelp site, their Google ratings site, and also their very own Facebook page so they he can see them every day. The original complaint that was sent to Weber was actually typed out by a clerk at the Revdex.com. I told her the entire story and she said it was complicated and she would write a synopsis  of it and send it to Weber, which she did. I never said that the technician that originally worked on my car was brand-new. He  very well may have 10 years experience, but it was told to me by both the service consultant and also the body shop assistant that this technician had never replaced the chrome that GM was replacing around the windows on Impalas and was unfamiliar with the correct process to do that. That was told to me by tWeber's own employees. In fact one of them mentioned that it is a big-deal and that even the managers know of the problem of the damage done to my car.I originally went to Weber in the beginning of March to show a service consultant by the name of [redacted] all the problems with the chrome around the windows fading out. Even before I had said anything he immediately noticed it he says he knows all about the problem and GM is aware of the problem and they are replacing the chrome one time under warranty as they're trying to figure out what is going wrong with the chrome around the windows. He also suggested that after I had the car repaired to buy some Mother's wax and keep a coating on it and that should prevent it from happening again. They had to order the parts to be delivered to Weber and  a service consultant called me when they came in and we set up an appointment at 9:00 a.m. on March 31st. When I brought the car in that morning the service consultant asked if I would like to wait for the repairs or would I want a loaner car. I said well if it's only 2 or 3 hours I'll just wait here. He said no, maybe we better give you a loaner car. So that is what they did, a black Malibu. Later that afternoon I was sound asleep when the service consultant called. I answered the phone thinking my car was ready and he stated that there were sorry to report that my car had been damaged. My immediate response in my half awake sleep state was you damaged it you bought it. I say that to everyone as a joke or for real depending on who it is. On Friday, April 1st, the next day, I drove to Weber with their loaner car to see the damage. I had thought it would be down at the body shop so intially went there. The body shop assistant told me that it was still up in the service department and that major mistakes had been made and that they had replaced the chrome many many times and it's always to be done in the body shop. I went up to The service area and they pulled the car into the garage/ sevice area to show me the damage. The damage at that time was just a small crease near the back rear side window that was done when the person working on the car tried to pry the back window out. I was upset with damage as I had made many sacrifices to buy that car took exceptional care of it it didn't even have 16,000 miles on it yet. However the crease was so small and they said that they could repair that without painting.  I would never allow painting to be done on any of my cars. The service consultant told me that it could even be ready later that day, Friday evening. I never heard again from him that day and never at all during the weekend. When he did call on Monday it was to inform me that the car was damaged even further and much worse and they didn't know when I would ever get the car back. I immediately called [redacted] and talk to a senior customer service analyst and explained what was happening. The very next morning starting at 7:00 a.m. [redacted], the manager of the service department at Weber, began calling. My phone was not turned on yet but as soon as I got his voicemail I returned his phone call. Mr. [redacted], again is the manager of the service department, he is also a very nice man and we spent a lot of time talking however I said that I no longer the car because as soon as he start talking about painting...I did not want it. I never ever said the car could have any painting even though he was trying to explain it was just going to be a feathering or something and that I would not even know it but I said it was his car do what he wanted. I call GM once again to update them on what was unbelievably happening and also being told they had no idea when I would ever get my car back. Finally on Friday after more than a week when I had originally brought the car in, the service consultant called me to tell me that my car had been painted but now they are waiting to have the pinstripes put back on the car. I happened to be driving at the time and literally almost drove off the road as I could not believe the car was painted and I immediately said you guys bought the car. Shortly later [redacted] calls me and said that I had given him permission. I never did. What I said  was it was his car and do what he wants. I would never own a painted car.The day that I was notified that the car had been even more damaged I waited till after hours when Weber and their service and body shops were closed I tracked the car on ONSTAR to find out where it was. I was shocked to see it sitting in the open parking lot with the back rear side windows broken out and taped over, and the keys just laying in the center console in for anyone to see. When Mr. [redacted] called me after I had contacted [redacted] again I really thought he was calling to tell me that the car had been stolen. I did not remove anything from the car at that time other than an airport parking card. As one can see [redacted]'s true name is Lying [redacted]. Mr. [redacted] did call me and nastily said that I must have the loaner car back the moment my car was finished. He also was shocked the condition the car was left in at the body shop. There was broken glass on the back seat and floor. Anyway, it was a loaner car never wanted to begin with but there was no problem bringing it back. In fact, when I did bring it back they had a look- out at the top of the hill above the service department that starts screaming, "He's here, He's here " ,just like on Fantasy Island with 'da plane' What a bunch of is. I met with Mr. [redacted] to walk to my car to get my belongings out of the car. I had brought my friend [redacted] to give me a ride home. Now I'm wondering of [redacted] is delusional as with him writing in his response saying that we said [redacted] was an alderman was the funniest part of his response. I think what was said was that he's a member of the West county and Chesterfield Chamber of Commerce and he would hoped that Weber would do good by me, especially  after damaging my car severely. I could go on and on to refute every sentence that Mr. Lying [redacted] wrote. I have tons off photo evidence and records of all phone calls. All I know is [redacted] did talk me in to taking the car off their lot. He said he understood my feelings because if something like this had happened to one of his Harley motorcycles he would be just as upset.  I it did take the car off their lot. I brought it home put it in the garage.A couple days later when the sun was shining on the bumper I thought I'd noticed a rippling effect on the paint. Still don't know exactly where that is or where it came from but what I did notice  further under the windows that they painted I thought it was dust. When I rubbed the "dust" it turned out that the paint just fell off the car. I immediately called Mr. [redacted] who told me  to send him proof and send him pictures, which I did. He never called back. I had to call [redacted] once again to force him to call back. When he called back he told me if you want your car fixed take it to your insurance company. I did take it to [redacted] Auto Body Center in Ellisville to have that body shop look at it as I was driving home from work one day. The advisor came out saw  the paint that was falling  off he also said they had sandpapered the whole side of my car down to the tire and that of repair would take at least 7 or more days to fix what Weber had done by painting it. So Mr. Lying [redacted] should know that I will determine when the problems Weber caused are over. Weber may have a good reputation however they made grave mistakes this time. Lying [redacted] will be contacted again and again and again by other sources until he makes the situation correct. All I do is want to be made whole again. They ruined the car and I want a car that is not ruined. They couldn't fix it right after 10 days and kept making it worse. I was told by one body shop guy  that a 3 year old could do better at repairs from the damages they had originally done.I never said I wanted a 2017 ror18 car......lol......Lying [redacted] is insane. I did mention to find me another new 2015 Impala.Again, I will determine when the events surrounding the multiple damages done at Weber are over and done with...not Lying [redacted] or anyone at Weber. I hope they solve the problems they created. They really have not seen or heard anything yet from me. As the song says, "We've Only Just Begun"
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/10) */
Revdex.com
Revdex.com received 9/08/2015
Responded to 9/08/2015
Re; Case # XXXXXXX
Customer: [redacted]
We wanted to respond to your concern about not receiving your title for your preowned 2013 truck that was purchased from...

Weber Chevrolet on 7/25/2015. Before we can proceed in giving you your title it is required we receive the title for your trade in (2007 Cadillac CTS) first. As we understand this is a frustration, it is a binding agreement between you and Weber Chevrolet. As soon as you receive your title we will be pleased to have you pick up your title for the 2013 truck. At the time of purchase you informed us that you would have to request for a new title from Oklahoma for the 2007 Cadillac CTS. It was at that point our title clerk informed you that if you send a cashier's check to them it would take two days to two weeks to receive the title. We later learned that they did not receive anything from you up to the point of 8/24/2015. We will be very happy to oblige in giving you the title on the 2013 truck as soon as we receive the title on the Cadillac CTS. We are unable to issue you another temp tag for your 2013 Truck, as this is illegal in Missouri. However, as a courtesy to you we would like to provide you with a loaner plate to use temporarily until your title for the 2007 Cadillac CTS you traded is brought to us, we are hoping this will help you to avoid any traffic violations and your transportation needs.
Sincerely,
[redacted]
General Manager

Better Business...

Bureau                                     ...⇄ 12/12/2016
211 N. Broadway   Suite 2060
St. Louis, Missouri   63102
 
 
To the attention of the Dispute Resolution Department - Revdex.com
 
Case ID # [redacted]          - Mr. [redacted]
 
 
Mr. [redacted] purchased a 2016 Chevrolet Silverado on 10/22/2016.   General Motors offers limited “Bonus Tags” for very specific vehicles on a monthly basis.  Mr. [redacted]’s Silverado was not one of those select vehicles, which resulted in the difference in pricing from other Silverado’s in our inventory.  Mr. [redacted] was aware of this and went ahead with his purchase.  His vehicle does not come equipped with the Apple Car-Play App.   It isn’t possible to add that feature to the truck.  General Motors has provided a $200 credit on this truck which shows on his sticker.  Since the initial notification by Mr. [redacted] to Weber Chevrolet, our General Manager, Mr. Steve [redacted], has been in contact with Mr. [redacted] to try and resolve his concern.   Mr. [redacted] has tried to call Mr. [redacted] numerous times, but his phone does not have a mail box set up yet and therefore not possible to leave a message.
Mr. [redacted] sent Mr. [redacted] an email on 12/7/2016, which he states he is attempting, with cooperation through GM and ONSTAR, to provide Mr. [redacted] with an alternative to the Apple Car-Play App.  12/8/2016, Mr. [redacted] did talk to Mr. [redacted] and again re-iterated his concern and attempt to resolve this matter.
Mr. [redacted] continued to talk to and email Mr. [redacted] several additional times from 12/9/2016 through 12/12/2016.  12/12/2016, after exhausting investigation by Weber Chevrolet, Mr. [redacted] was informed there is no way GM has to alter his existing vehicle with an Apple Car-Play App.   Due to this fact, Weber Chevrolet has agreed to provide Mr. [redacted] with an additional one (1)year of ON-STAR at no additional charge as well as other considerations.  Mr. [redacted], per his phone conversation with Mr. [redacted], (12/12/2016) agreed this would be a satisfactory solution to his dispute.  By accepting the agreed solution by Weber Chevrolet, by Mr. [redacted];  Weber Chevrolet will have fulfilled and settled this dispute and consider the matter closed.