Weber George Chevrolet

The contract signed by [redacted] was not approved by the lender (GM Financial) due to the verification of employmentIf financing cannot be obtained the contract may be cancelled, as in this case [redacted] lied and ignored our numerous attempts to reach herShe was given many opportunities to communicate and explain her position, and/or return the vehicle, but avoided all communication with George Weber ChevroletThe car was reported STOLENWhen the vehicle was finally obtained by George Weber Chevrolet, it was in horrible physical damageThe right front fender, right rocker panel and bumper have thousands of dollars of needed repairThe new vehicle now has miles on itGeorge Weber Chevrolet will retain the deposit, and will proceed with the cooperation of law enforcement as we move forward.Any questions, please contact [redacted] (General Manager-George Weber Chevrolet) [redacted] Thank you, [redacted] ***

Initial Business Response /* (1000, 5, 2015/06/01) */
I *** *** (General Manager) George Weber Chevy Columbia, Il spoke with Mr*** on 6/1/He expressed his dissatisfaction in the interpretation of the Factory and GM Certified Warranty, as disclosed in the GM manualsHe understands
that it is GM policy not George Weber Chevy, as to what is covered and what isn'tHe and I agreed to have the vehicle brought in to our Service Manager *** *** to view the issues on the car and see if we can help outI told Mr*** that as a good will gesture we will at least be able to assist him with 50% of the cost of these repairsI also told him that due to his low miles on the car, we would try to assist more if possible, and will determine after he shows the items to *** *** Mr*** and I exchanged our contact infoHe was very appreciative of our gesture, and is scheduled to bring the car in to determine the agreed repair options

Please see attached *** bank contract as it supports this responseI've reviewed all paperwork involved in this transaction and have found no documents indicating a payment or first payment due date that differs from the signed *** contractI've also spoken with the Business manager and
salesperson involved in this transaction, and they confirmed the sameAgain, the final signed contract is the only contract that is validIn regards to the second keyThe salesperson *** ***, mailed the second set of keys to *** ***If for some reason she did not receive them, please have *** *** contact *** *** as soon as possibleNothing unethical transpired in this transaction. Thank you, *** ***

Initial Business Response /* (1000, 5, 2015/06/25) */
The purchased vehicle was approximately 7000 miles past the warranty period when the engine issue was diagnosed. As a good will gesture, George Weber Chevrolet and the customer made a repair agreement. The customer agreed to pay 50% of the...

total bill for the necessary repairs. Upon completion of the repair, the customer wrote a check for his agreed portion. George Weber Chevrolet released the vehicle to the customer. George Weber Chevrolet was later notified by it's bank that the check was cancelled by the customer.
I notified the customer by telephone to alert him that the cancelled payment of his check could possibly lead to legal action. He said he understood, and had already sought legal counsel. We mutually ended the phone call. At this time, George Weber Chevrolet will have to address his response as directed by the authorities.

Initial Business Response /* (1000, 5, 2015/06/25) */
As indicated by the customer, the purchased service agreement has limitations on coverage. All paperwork signed by George Weber Chevrolet and [redacted] was disclosed properly. There is no mention of "bumper to bumper" warranty on any documents....

George Weber Chevrolet does carry GM certified vehicles that have LIMITED bumper to bumper coverage, but a 2005 vehicle would not have qualified for that coverage due to the age requirements of the GM certified program.
George Weber Chevrolet will aggressively pursue a generous trade in of the 2005 truck upon the customer request.

The contract signed by [redacted] was not approved by the lender (GM Financial) due to the verification of employment. If financing cannot be obtained the contract may be cancelled, as in this case. [redacted] lied and ignored our numerous attempts to reach her. She was given many...

opportunities to communicate and explain her position, and/or return the vehicle, but avoided all communication with George Weber Chevrolet. The car was reported STOLEN. When the vehicle was finally obtained by George Weber Chevrolet, it was in horrible physical damage. The right front fender, right rocker panel and bumper have thousands of dollars of needed repair. The new vehicle now has 2061 miles on it. George Weber Chevrolet will retain the deposit, and will proceed with the cooperation of law enforcement as we move forward.Any questions, please contact [redacted] (General Manager-George Weber Chevrolet) [redacted]Thank you,[redacted]