Weber Restoration Reviews (%countItem)
Weber Restoration Rating
Address: PO Box 1224, Pinedale, Arizona, United States, 85934
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We hired Tina and Mark W of Weber Restoration to do remodeling for our home on May 24, 2018. The original contract price was estimated at $133,867.50. We agreed on 7/3/18 that we would purchase countertops on our own which reduced the total contract price to an estimated $114,867.50. This amount was based on estimates and according to the contract, we would be invoiced with final costs as each part of the project was completed. We have paid Weber Restoration $75,500 thus far. To date, Weber has provided no invoices. Despite being paid 65% of the contract, Weber has not completed anywhere near 65% of the work outlined in the contract. Weber has stopped working unless we give them more money. With the little work they've done thus far, we have discovered a number of defects including major problems with the electrical work for our kitchen and we are currently evaluating the cost to repair and complete the job. Weber also has published photographs of our home without our authorization. Also, we have been told by Weber's subcontractors that Weber is not paying them in a timely manner. Weber never provided us with an affidavit as required under their contract certifying that Weber has paid their subcontractors and suppliers and that no liens have been filed. Weber has failed to provide the following as outlined in our contract: shower doors, free standing tub, base boards, door handles and hinges.
Re:
Weber Restoration- *** & ***
To Whom It May Concern:
This law firm and I represent Weber Restoration. This is Weber Restoration's response to the "customer's (***') Statement of Problem” and their complaint noted as involving “Service Issues”.
The Agreement between Weber Restoration and the *** was signed, initialed and dated by ***, Tina W and Mark W on May 24, 2018, as shown on the first page. Included with the Agreement was an estimate detailing the work, and the estimated amounts for the remodel. The Agreement stated it was for $139,867.50. One change was made, eliminating the work in the Fireplace-Living Room for $6,000, reducing the amount to $133,867.50, as shown on page 2, as initialed by Tina W and *** with that change. On page 12 the owners and Weber Restoration signed the Agreement.
A form of change order was also provided as an exhibit to the Agreement. Paragraph 20 at page 9 of the Agreement added the words “mutual agreed upon change order" at the request of ***.
Thereafter, one change order was completed as mutually agreed upon. That change order (enclosed) added the fireplace remodel at a cost of $5,500. *** signed that change order on June 9, 2018. By June 9, 2018, this
I would like to dispute Weber’s claim that the complaint is resolved. They have falsely stated that they completed the work in my home even though they were paid up front for the service. I have documentation, video and witnesses that can and will dispute their false claims.They were paid $75,500 and the estimated total was $114,867.50. I have never received an invoice from Tina and Mark W with actual totals. A change order was paid in full ($5,500) to stone a fireplace. Weber Restoration failed to perform this service.I would like the opportunity to present my case to ensure that Weber Restoration is held accountable for their actions.Please let me know how I can reach you. The telephone number that I called says that the mailbox is full. The case manager for this complaint is ***.
This is Weber Restoration's reply to "Message from consumer" (copy enclosed) which incorrectly states that Weber Restoration's letter of August 14, 2018 says "that the claim is resolved" to the Revdex.com. That claim nowhere appears in the Weber Restoration's letter of August 14, 2018. Instead, on July 27, 2018, one day after Weber Restoration requested payments from the *** that were owed under the contract, the ***' attorneys wrote a letter and terminated their contract with Weber Restoration. A copy of ***' attorneys' letter is enclosed.
There is no disagreement-$75,500 has been paid, which includes $5,500 for a signed change order. Weber Restoration disagrees with the contract amount the *** state because there is another $63,867.50 due under the contract. Part of that amount due is the $10,320.20 shortfall from the ***' previous draw payments. Weber Restoration had also requested the next draw payment due, of $13,386.75. As stated above the *** paid nothing and instead terminated their contract.
The scheduled completion date for the work for the *** was November 4, 2018. After the *** terminated their contract on July 27, 2018, and failed to pay what was owed, Weber Restoration had no contractual obligation whatsoever to continue with the work under the contract.
Dear Ms. Bryant:In reference to W Restoration's second response:Since Tina and Mark W agree that they have been paid, $75,500, they must also agree that they need to provide services to render that payment before demanding more money through an attorney and threatening to abandon the job. (See July 26 letter from W's Attorney and see our July 27 response Letter from our attorney that Tina herself attached). Tina and Mark W need to provided services to render the $75,500 that they have been paid thus far. Per our contract, the totals were estimates. I have no final measurements nor invoices that justify the $75,500 they have been given nor do I have invoices to justify giving them any more money. Based on our contract, they are not owed another payment until after they install cabinet and justify that services have been provided for the money they've been given. The only cabinets that we contracted W to install are ones to be installed in our garage. To date, the garage cabinets have not been installed. Also, it is wrongful and serious misconduct for Tina W to falsely claim to be owed money. Our contract was based off of estimated numbers from her document Estimate #***. She states that final numbers will be given at time of invoice. To date, we have mutually agreed to add and exclude services such as adding $5,500 to stone fireplace (Tina and Mark W were paid in full and did NOT complete ) and changing our countertops from granite to quartz which we agreed to purchase through *** thus reducing our estimated total $19,000. Our new Estimated total was $114,867.50. Our situation is similar to at least two other families Tina and Mark W have done remodeling work in the past year. Tina and Mark W's mode of operation is to demand money up front for services not yet rendered and drag out the job for as long as they can while doing bits and pieces of defective and often dangerous work. It seems reasonable to believe that they may use the next job to pay for the previous job and push the end date far beyond the limits of the contract.This is a case of mismanaging funds and gross negligence. As much as we plan to pursue getting our money returned to us, it is equally important that other families do not fall prey to the unscrupulous actions of these two individuals. As far as resolving this issue. We are requesting that Tina and Mark W refund money that they took from us for services they did not render as well as hire a licensed tradesman to provide and install the 6 closet doors that was included in the $75,500 given to them as well as hire a licensed tile installer to replace and correct the defect tile install in our foyer, master bedroom, dining area and game room. They also need to replace the grout that we purchased to lay the tile. Please see the attached Estimate #*** that acts as the base line estimate of our contract totals.Thank you
I contracted *** Restoration LLC on 06/23/2017 to do a complete remodel of my shower at a cost of $4,150.00, plus I would provide the tile and plumbing fixtures. They began work on 7/3 and completed the tile on 7/10. On 7/10 I received a text message that there were additional charges of $510 for additional work that I had not been informed of and never agreed to. On 7/18 Mark called and told me that the shower enclosure that he promised was going to be $800 or less was actually going to cost over $1200, and asked me what I wanted to do. I requested that they refund me the money that I had overpaid in my first 2 payments. Tina then sent me an invoice for additional funds and said our contract was terminated. I made 2 payments to *** Restoration totaling $3612.50 The original quote was for $4150.00. Since they never completed the shower enclosure which was quoted at $800.00 and was included in the original price my total cost should be $3350.00. I have overpaid *** Restoration by $262.50. I requested payment on 07/20 but they have never responded. I have been without use of my shower for over a month now for a job that they assured me would be completed 7/21/2017. I wish to receive only what is owed to me and never have anything more to do with a company that is so dishonest. My original request was for an estimate on replacing a leaky shower door, they came into my house and convinced me I should do a complete remodel. They promised me the cost would be around $4200 and they would take care of EVERYTHING including any hidden damage to drywall, plumbing, and the labor cost to retile. I now have a brand new shower I can't use because there is no shower door. How ironic is that
I , Tina W principle owner of *** Restoration, LLC. am writing you this letter to you today to defend our company on a job we did to ***odel a shower for a client named Mr. Harry B We received Mr. B lead through a company called Buildzoom. The request was for a COMPLETE SHOWER , as you can see on the Buildzoom website. Once we received the request from Buildzoom our response time at Buildzoom per phone call is within the minute, that very minute we immediately called Mr .B*** on May 31st and left Mr. B a message on the Buildzoom provided number. We did not hear anything from Mr. B after calling him and sending him repeated messages via email through the BuildZoom site, until June 12th when Mr. B called us to come out to his home and to give him and his wife, Laura, a quote to ***odel their shower. We met with the B on Monday, June 12th at 9:30 am to look at their project. The scope of work that Mr. & Mrs. B asked us to complete was a ***odel on their walk in shower. On June 19th we sent Mr. B via email through Quickbooks a detailed estimate on what our ESTIMATE through Quickbooks on a formal estimate in writing to ***odel their shower. We also extended to the B FREE OF CHARGE to meet them personally at Floor And Décor and help coordinate and select their tile for their project. On June 21st at 3:30 pm , my husband and I met Mr. & Mrs. B at floor and Décor in Tempe, which is 40 minutes from our home. On June 23rd, we once again met with Mr & Mrs B at their home to finalize their estimate , we went over the process in great detail on what would happen during the ***odel of their shower, but told both Mr. & Mrs. B that we were not responsible for unforeseen issues behind the walls the once the shower was demo, as we would not see behind the existing shower walls until the demo had begun. That day we provided them with a detailed invoice for their project, and a contract that we signed and Mr. B gave us an initial down payment to start their job. Our contract stated the timeline for the project was from July 6th- July 21st. I kept in touch with the B , as we had a holiday vacation planned for Memorial day weekend and which we informed the B that we would start their job as soon as we returned from our planned out of state vacation on July 6th.We ended up returning early from vacation on July 2nd, so I contacted the B and told them we could start their project earlier and would be there first thing July 3rd to start demo of their shower , before the 4th of July holiday. They said that was ok. During our entire ***odel process, Mr. B was present at his home for the entire ***odel and ***ained there with our subcontractors watching over everything they did in his home. On the Morning Of July 3rd at 10:30 am I stopped out with our tile crew and we started Demo on Mr. B shower. We started demo and ***oving the contents of his old shower . Tuesday July 4th was a holiday , so we did not work that day. Wednesday, July 5th we continued demo of Mr. B shower as well as I personally went back to Floor & Décor in Tempe and got together all the tile and Materials for Mr. B shower at Floor and Décor and I personnally pulled and got all the tile, and materials necessary ready for Mr. B to come and get them. All Mr. B needed to do is show up at the pro desk and pay for his materials and bring them back to his home, which he did. Again , we did this for the B at no Charge. Our tile crew was there again on Wednesday July 5th a at 8 am and during demo told me of two issues once the demo was completed. First being, we were going to tile the shower floor, so we planned to pour in a new shower pan for the new shower, which was on the original invoice, but the drain had to be lengthened and raised up to the level of the new pan, as the existing drain in Mr. B shower was down and way too low. We charged Mr B $75 labor and material for this . Second issue was once we demo the side where the tub went into the shower, there was nothing to support the weight of a body on the old tub decking area where the B now wanted to retain 13” inside the new shower for a shower seat. This area had to be reinforced with Block and mortar so that the seat would not collapse under their weight. We charged $75 for labor and materials to complete that support. Mr. B also ordered new shower fixtures, including a new valves for his shower, ON HIS OWN. Our initial conversation with the B during the consultation was that we could not see the existing valves as they were behind tile in the wall. I did not have new valves or new shower fixtures on our original quote, as I did not know if the valves were ok or would need to be replaced, until the old shower was demo-ed and we could see the existing valves. Mr. B bought new valves HIMSELF , as well as the new fixtures, and Mr. B gave them to US and asked us to call our licensed plumber to replace them. I could not go any further with the shower until these valves were replaced, as denshield and redguard needed to be applied to the shower after the valves were in. I have a text message to my licensed plumber at 10:21 am on July 5th asking him to go to Mr. B home to replace the valves for Mr. B, which my licensed plumber did do and was he paid for immediately for this work by *** Restoration, LLC in full later that afternoon. Mr. B was physically present during the time my Licensed plumber was there there to replace the valves, talking with him the entire time. Again, Mr. B provided us with his valves and he approved us to move forward with all the changes as well. On July 5th at 4:55 pm , I also text Mrs. B that there were 3 change orders for the 3 additional things we did, which were completed the day of July 5th. The shower tile was completely finished on Saturday, July 8th and ready at that time for a measu***ent for the custom shower door and glass enclosure that I had an $800. ALLOWANCE on my invoice as well as a note on both my estimate & invoice that the shower door was a custom shower door and would take up to 2 weeks to install after it was ordered, as well as explaining the entire process to both Mr. B and Mrs. B multiple times in their home throughout the install of tile and after the install of tile as well as by my shower door subcontractor that I made an appointment right after the tile was completed in their home.On Friday July 7th I called and made an appointment with our glass company, *** who we use that does our custom Shower doors to come out the the B residence for a measure of their custom shower glass enclosure. They set up an appointment for Monday Morning with Mr. B to come out and measure for the custom door. On both my original estimate and our invoice , it states that the door was custom and would take up to 2 weeks once ordered. It also states that the custom door is billed with an allowance, as once again it is a custom door and enclosure and I cannot determine a price until after the shower is completed and I leave it up to the client to choose what they like their shower door to look like, whether they want something simple or more elaborate when it comes to their shower door tastes. That is why we bill in an allowance, and we do not make any profit on an allowance- we get the quote and we pass it on to our client. On the morning of July 10th, I text Mrs. B again detailing that shower was completed and I needed to pick up our next progress payment since tile was done, per our contract agreement. I did not hear from Mrs. B that day. On Tuesday July 11th, I received a Text from Mrs. B. Laura said she was still out of town and said , “The shower looks great. I text Harry your message but didn’t hear back”. I text her back, “Ok. Just let me know – I can stop by later after 3 if that work.” She replied back, “Harry said when you come to get the check please bring and itemized bill and affidavit of contractor. Thanks, Tina”. I instantly called Mr. B at his home, as I wondered what was going on. Mr. B proceeded to call me every name under the book, screaming at the top of his lungs at me, belittling me personally and belittling my company, as he did not want to pay the extra charges for the changes he was there personally for and knew we did. He was bullying me and did so repeatedly- harassing me and screaming at me for over 10 minutes on phone. I tried to explain in a calm manor and listen to him , but he went on and on like a child throwing a tantrum to get his way. He said at that time he wanted to cancel our contract. I said if that is what he wanted , that was fine, as Mr B was not rational and I was not going to be screamed at and belittled in that manor. I told Mr. B on the phone call that my husband Mark and I would be by Mr. B home that afternoon around 3:30pm to pick up a check. When we got to his residence , I fully expecting Mr. B to be yelling at us, but Mr. B demeanor had changed. He invited us in, we installed his new shower fixtures ( which I have pictures doing) with the fixtures he provided to us (again no charge for this) , and we discussed things with him and he said he wanted to move forward and we thought he was happy when we left Mr. B home. The shower was beautiful- I have pictures with a time stamp if you choose to see them . Mr. B paid us with a check- including full payment in full for the 3 change orders, as written in our contract and for the 2nd scheduled draw, which was to be paid when tile was completed. Mr. B said he was sorry and wanted to move forward with the custom shower door and glass enclosure, which was measured for but I did not have the estimate back at that time. On July 10th, the shower was substantially completed- our contract said we were to be substantially completed by July 21st. The only thing left per our contract to complete was the custom shower door & glass enclosure, which clearly states on our invoice will take up to 2 weeks (when ordered and approved by client) which again there was an $800. ALLOWANCE for , not a CHARGE and there was still a balance due at that time on our invoice ABOVE that $800. allowance of $172.50 to us for the final draw.On Friday, July 14th I received a voice mail from our glass company regarding the estimate for the custom shower door and glass enclosure. I have retained this voice message on my phone and also have transcription on my phone and have taken a screenshot of this message, if I need to prove this further, as well as you can call Glassbusters for information as well. The estimate for the custom shower door and glass enclosure was in and was more than the allowance $800. I knew once again I would be yelled at and belittled by Mr. B. On the morning of Monday July 17th , my husband, Mark, called Mr. B and had to listen Mr. B once again swear and scream at him , once again threaten us, once again attack us personally and once again attack our company. Once again we had to continue to listen without any rationalization to Mr. B verbal abuse. Mr. B knew the door was custom, Mr B knew up front the door had an allowance amount and could not be measured and ordered until after the quote was received and accepted by Mr. B to move forward with the custom shower door and glass enclosure. We as contractors , do not have to pay for custom orders over the allowance, the client has the option WITH AN ALLOWANCE not to do the custom shower door and glass enclosure and furthermore, we had not collected ANY PART OF THAT $800 ALLOWANCE from Mr. B . Now for yet a SECOND time, On July 17th Mr. B was verbally abusive, threatened lawsuit, ROC complaint and Revdex.com complaint, threatened to ruin us and our company. At that point, we knew the way Mr. B acted on phone on July 11th and now again on the phone on July 17th was serious. We knew Mr B wanted nothing more than to cause us harm, purposely was taking advantage of our good nature, and Mr. B once again threatened that he was going to ruin our reputation and smear our (good) name, which he is now doing. I will send you all our emails to Mr. B from us if you so choose. If you can send me an email to send pictures, text messages with date stamps and those emails that back up everything I have written here, I would be most happy to send them to you . In one of the emails he states he does not want us to continue with the custom shower door and that we are considered finished. He still owes US an outstanding balance, which I immediately sent him a revised invoice that day , that still to this date he has not paid his final balance. Mr. B in his complaint to you is twisting things, he saying he only wanted us to repair a leaky door, which was NEVER the case, please reach out to BuildZoom and look at his request in Mr. B own words. Mr. B also continues to say wants money back for work that we completed , that he directed us to do , for a beautiful shower that was done early and for a shower allowance for a custom shower door and glass enclosure that he CHOSE not want to move forward on and the 3 changes that were made that Mr. B paid for in full with his 2nd draw to us after the tile was completed. It is sad that after we have delivered such a nice shower to Mr B that we have to go through this. I have to continue to spend our precious time defending ourselves and our company from a person that is clearly out to get us. Our company did exactly what we stated on our invoice, actually more, like we do for all our clients. We did a great job on Mr. B shower, we delivered above and beyond what we said we would do and within the boundaries of our contract and our ROC license. It is people Like the Mr. B of this world with their negativity that spoils our world for everyone.We have been out of the state the past few weeks dealing with the loss, death and burial of our 23 yr old nephew. I will leave you with this- I am asking for and would appreciate a personal rebuttal and dismissal of this complaint and a payment from Mr. B on his outstanding balance. If there is anything else that you need, please don’t hesitate to call me at . Can you please respond back to me to let me know you got my response? Thank you for your time.Sincerely,***
*** Restoration, LLC
The response from Tina W does not address the central issues of my complaint. I have a signed contract that states that any changes or additional charges have to be presented in writing and agreed to in writing before any work is started. I was not presented any change request and did not agree to any additional charges. There is a "reasonable expectation" when a person hires a professional licensed contractor to do a complete shower remodel that the finished product will be structurally sound, have a working drain, and plumbing correctly installed. I was in my home when most of the work was done, but I was watching TV not her employees. I was also unable to communicate with them since their primary language appeared to be Spanish and I speak and understand only English. I still do not understand what allowance means but apparently when a professional tells you he has never seen a shower door cost more than $800 and it ends up costing more than $1200.00, what is written on an estimate means nothing. I have had the shower door installed by a different vendor and so the work is now complete. I paid *** $3612 in advance for work that was estimated to cost $3350. I would like a refund of $262.00 and an apology for all the stress caused by this painful experience.
In response to Mr. complaint, I did send the changes in writing to Mrs *** via Text message July 5th , 2017 and Mr. was there and personally Authorized me to bring in our licensed plumber to perform the work as well as Mr *** also provided us with the valve, which he personally ordered and personally gave to our plumber , and he let our plumber in his home and Mr. held a conversation with our plumber as well. I have a signed invoice by Mr *** acknowledging the changes and additional charges for the change orders. Mr *** personally signed for and acknowledged the changes, As well as he paid for all the charges, per our contract, in full for those specific change order charges . Mr. personally wrote me the check on July 11th . We were still awaiting pricing on the custom shower door at that time . I have forwarded to you actual text messages with time stamps and a copy of Mr *** signed invoice as well with the changes . The shower was tested by us when we installed the plumbing fixtures on July 11th, 2017 and was substantially completed per our contract on that date and was in working order . As for Mr *** stating my workers only speaking Spanish, that is a discriminatory statement on behalf of Mr *** and is untruthful. Mr *** conversed and was present when my subcontractors , not my employees, were there and Mr. held conversations with them while I was present in his home with them, in English. As for the shower door allowance , I cannot and never would quote a custom shower door for a shower that was not completed and that is why I put things on an estimate and then an invoice spelling out what is included . My invoice was very detailed and so is my contract and from the beginning Mr. was difficult and verbally abusive , which I too called him out on in emails as well as have witness to him swearing at me and screaming at my husband and I . Mr *** knew of the allowance before he went to contract , Mr *** knew it was custom shower door that he would receive pricing for after the tile was completed and once ordered my estimate and invoice spelled out the timeframe in which it would take to install the custom shower door . It was Mr *** that chose not to go forward with the purchase or install the custom shower door, which also was in our contract and in writing . After he did not use us to install the custom shower door, our work with him was completed, and at that time I emailed Mr. and I invoiced him a final invoice immediately , which he ignored , for the work *** Restoration completed . Mr *** also, after we completed his job , contacted our plumber personally for future work . Mr. stated to our plumber that he had neighbors that wanted to use him as well , so if our work was subpar , why would he call our plumber and refer him for future work and recommend him to his friends and neighbors .Kayla, *** Restoration and our subcontractors have been nothing but courteous and professional with Mr. and Mrs. and we would like to put this matter once and for all behind us. Let me know if there is anything else you need to get this taken care of promptly, thank you so much . Regards, ***
General Contractors- Owners*** Restoration , LLC ROC ***@gmail.comTina 480-452-***Mark 480-329-
The contract that was signed by Tina *** states in Article 20 "that any claims that the contract price or time of completion should be increased based on changes and/or deviations in the work must be presented to the owner by the contractor in writing. The owners written approval of such contract price or time of completion must be obtained by the contractor BEFORE any change and/or deviation in the work is started". I did not receive such claim or sign my consent prior to the work being performed.Tina's latest response is irrelevant to my request, I paid in advance for work to be performed that was not completed. The amount I paid *** Restoration in 3 installments totals $3612.00 the work contracted for and completed totals $3350.00, *** Restoration owes me $262.00, when I receive a check for that amount I will consider the complaint resolved.
There were two change orders to Mr. project. The first change order that was done for the project was unforeseen in nature, we needed some support to the seat of Mr. shower, which we charged $75 for. The second change order was for the installation of a new shower valve, which Mr. provided for us the day of the install and our licensed plumber installed. The home was older and being we have the shower walls open, PRIOR to us even demo the shower we discussed the age of the valve and THEY decided to order a new valve so the existing one could be updated. By providing that valve to me, he implied for me to do that work, My licensed plumber performed and completed the work we discussed out of good faith to my clients. We sent Mrs. a text message that day regarding the changes. In addition to the text message, we then sent a Change order invoice over to them with the two changes and their charges. Mr. personally wrote a check and paid for those changes in full and he signed the invoice accepting those changes when he paid for them in full. The shower was completed at that point, with the exception of a custom glass shower door enclosure .After we finished the tile on July 8, 2017, the enclosure measure was done on Monday, July 10th, the estimate came in for the custom shower door which Mr. would not approve. We came to a mutual agreement with Mr. to let Mr. out of his contract,- we also did not want to go forward because of Mr. vulgar words and belittlement multiple times of both my husband and I during his project (which again is relayed to him in an email) . We then removed the shower door from their invoice and we sent him a final invoice for $172. In which he owed us for the work agreed upon, and fully completed by us up to that point.Mr *** is entitled this being unresolved, as is it in our eyes as well but these are the facts.