WebEyeCare, Inc.

Positive experience ordering contact lenses from WebEyeCare online Received lenses rapidly with no issues Price was lower than other sites I checked Thanks!

Hello,We contacted *** *** both by phone and email on 6/29/15. The refund for his account was processed on 6/29/in the amount of $to his *** account. When we spoke to the customer he seemed very happy that the problem was resolved and he
is going to call us back and place an order once he gets an updated contact lens prescription. Please let us know if you need any further information. Thank you!

Easy website, quick service

I have ordered contact lenses several times from WebEyeCare, and so far, I have been very happy with my purchasesNot only are the prices on the contact lenses reasonable, but my orders are also fulfilled quickly and delivered in a timely mannerI highly recommend using WebEyeCare for your contact needs

Our apologies for not responding to the Revdex.com regarding this complaint sooner We did contact the customer *** *** on 9/27/and we refunded her shipping costs of $ The refund was processed back to the customer’s *** account Please let us know if you require
any further information Thank you! Regards, Kathleen L***Managerwww.WebEyeCare.com

I have never had any issues when ordering contacts from WebEyeCare, IncAlso, I have not been able to find a better price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I very much appreciate the business' phone call!
Regards,
*** ***

Terrible customer service, I ordered contacts via their website, 2 days later I received an email stating my prescription had been verified and I would be receiving a tracking number in the next few days. * days later I contacted them regarding the status of my order, they informed me my order had been canceled due to a discrepancy in the prescription. I waited 10 days for an order that they had charged my credit card for but they had canceled my order. I immediately asked for a refund, that didn't happen either. I had to contact someone thru live chat to get a refund. Their customer service is horrible.

Dear [redacted]
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Thank you for your diligence in contacting WebEyeCare.  We truly appreciate the opportunity to respond to this claim. 
The order for this customer was shipped on 12/1/14.  We sent the customer her tracking number on 12/2/14.  The USPS tracking number is [redacted].  The customer filed the complaint with Revdex.com on 12/6/14.  According to the tracking information available on usps.com the package was delivered on 12/9/14.  This date falls within the 3 to 7 business day ground shipping option that was paid for by the customer.  We tried contacting the customer at ###-###-#### and at [redacted] to confirm that her order was received on 12/9/14.  We left both voicemails and an email offering to replace the order if it was not received.  At this time we have still not had a reply from the customer regarding the messages we left her. 
Please let us know if we can provide any further information.  We look forward to getting this complaint resolved as quickly as possible.  Thank you!
Regards,
Kathleen L[redacted]
Manager
http://www.WebEyeCare.com
Email: [email protected]
Phone: ###-###-#### / Fax: ###-###-####

My sincere apologies for not responding to this complaint sooner.  We have refunded this customer the total amount of $62.93.  The refund was processed today and the customer should see their refund in their Visa account within 1-3 business days. In our defense, we processed this...

order as per the terms and conditions stated on our website.  We received this order #[redacted] on Thursday 12/8 at 2:56 pm.  In order to ship this order on the same day we would have had to receive a valid prescription before 1:00 pm EST.  Unfortunately we never received a prescription via fax for this customer [redacted].  We also never received a fax from Dr. [redacted] or [redacted] Optical on 12/8 or 12/9 regarding this customer.  The customer was emailed on 12/9 at 11:40 am explaining we need to receive a valid prescription before their order can ship with expedited shipping.  We contacted Dr. [redacted]’s office on Friday 12/9 by fax to verify this customer’s prescription.  We never received a response.  Per federal law we have to wait 8 business hours to receive a response from the doctor’s office.  If we do not receive a response within 8 business hours we can ship out the order as it was placed by the customer.  Hence this order shipped on Monday, 12/12/16 (the next business day) with next business day air.  Per the [redacted] tracking number [redacted] this order was delivered on Tuesday, 12/13/16.  We followed normal protocol and processed this order according to federal law.  The customer states that they called us three times on Saturday, 12/10/16.  As per our website we are not open for business on Saturdays.  Please let us know if you require any further information.  Thank you! Regards, Kathleen L[redacted]Managerwww.WebEyeCare.com

Hello,We contacted [redacted] both by phone and email on 6/29/15.  The refund for his account was processed on 6/29/15 in the amount of $62.15 to his [redacted] account.  When we spoke to the customer he seemed very happy that the problem was resolved and he is going to call us back...

and place an order once he gets an updated contact lens prescription.  Please let us know if you need any further information.  Thank you!

The customer provided a copy of their contact lens prescription which indicated they needed a +3.75 for their right eye and a +2.75 for their left eye. The customer had placed their order for one box of +3.75 but the power was entered on the line for the Left Eye. Multiple attempts were made to...

contact the customer to confirm they wanted their Right Eye prescription and not the Left. We emailed them regarding this on 4/26 but did not hear back from customer until 5/3 at which time we again explained that we needed to confirm what eye they wanted to order as they had placed their Right Eye Power in for the Left Eye portion of the order. We also called them on 5/3 to try to resolve this. On 5/5 the customer faxed a reply to just ship what they ordered and the order was moved to shipping. On 5/8 we received notice that the Customer filed a charge back and wanted the order canceled. The order was canceled and refunded in full.

Easy-to-use website, fast response, low prices. I can't complain! I'll likely be coming back here when I need more contacts.

Easy web site to navigate. Quick turn around on prescription verification. Best prices I could find. Timely deivery

They were extremely nice and very helpful with my order. They even stayed on the phone with me to ensure that they received my prescription through email and then while they processed my order. The price, the service, ordering process, and shipping time were all fantastic. I will definitely be ordering from them again.

Mr. [redacted] was granted a full refund of $199.75 on 1/20/15.  All procedures were followed by WebEyeCare to comply with the FCLA.  Mr. [redacted]'s doctor did not respond within the 8 business hours required when we faxed their office for prescription verification.  We then contacted...

his doctor's office and verbally verified the customer's prescription.  Unfortunately the information we were given verbally was inaccurate.