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Webfront Stores Reviews (5)

To whom it may concern:We did agree to process a refund for this customer, and explained to him that the refund would be submitted once we were able to confirm that the item was received by the manufacturer Before we could confirm and refund, he filed a chargeback with his card issuer, thus removing our ability to directly refund him.We explained this to him twice - below is the final email to him (sent 6/30) The $have been removed from our account, and either PayPal or his card issuer now have those funds At this point, he needs to contact PayPal or his card issuer to resolve ***, The chargeback process is in place to protect consumers; therefore, once it has been filed, a business’s ability to reach a resolution with the customer is extremely limited A business is effectively removed from the equation while the customer’s bank/credit card issuer investigates and manages the claim on the customer’s behalf Due to the chargeback you filed with your bank/credit card, PayPal has to review the case and gather information for them We are only allowed to tell PayPal that yes, we want to issue a full refund – which we did yesterday morning Now PayPal has to complete the review they were conducting on your behalf and notify your bank/credit card company that a refund should be issued If a chargeback had not been filed, you would already have your money However, you filed a chargeback with your bank/credit card, which removed us from the equation Now that we are out of the equation, we are unable to do anything to get your money to you faster We tried to inform you of this lengthy process and suggested you cancel the chargeback so we could issue the refund to you ourselves, and you refused Since you filed the chargeback, this is now between you, PayPal, and your bank/credit card company PayPal would be more than happy to discuss this with you, and reassure you that we are not holding up the process Thank you, [redacted] / [redacted] Style Definitions */

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] webfrontstores HAVE NOT refunded my moneyWhen I ordered (total price $255.00) I had a $credit with paypal that is due meTime after time they have REFUSED to allow me to explain that discover card can only refund $back into my account and webfrontstoreshas refuses to refund my back into my paypal accountThey still owe me They have refused time after time to refund it to me Paypal accountTheir staff is very rude and will not allow me to speak when I call. Please help me get ALL my money back.Thanks, *** ***
Regards,
*** ***

To whom it may concern:We did agree to process a refund for this customer, and explained to him that the refund would be submitted once we were able to confirm that the item was received by the manufacturer. Before we could confirm and refund, he filed a chargeback with his card issuer, thus
removing our ability to directly refund him.We explained this to him twice - below is the final email to him (sent 6/30). The $have been removed from our account, and either PayPal or his card issuer now have those funds. At this point, he needs to contact PayPal or his card issuer to resolve
[redacted],
The chargeback process is in place to protect consumers;
therefore, once it has been filed, a business's ability to reach a resolution
with the customer is extremely limited. A business is effectively removed
from the equation while the customer's bank/credit card issuer
investigates and manages the claim on the customer's behalf
Due to the chargeback you filed with your
bank/credit card, PayPal has to review the case and gather information for
them. We are only allowed to tell PayPal that yes, we want to issue a
full refund – which we did yesterday morning. Now PayPal has to complete
the review they were conducting on your behalf and notify your
bank/credit card company that a refund should be issued
If a chargeback had not been filed, you would already have your
money. However, you filed a chargeback with your
bank/credit card, which removed us from the equation. Now that we are out
of the equation, we are unable to do anything to get your money to you
faster. We tried to inform you of this lengthy process and suggested you
cancel the chargeback so we could issue the refund to you ourselves, and you
refused
Since you filed the chargeback, this is now between you, PayPal,
and your bank/credit card company. PayPal would be more than happy
to discuss this with you, and reassure you that we are not holding up the
process.
Thank you,
[redacted]

To whom it may concern:
After our previous response, this customer did inform us by phone that he did
not receive the entire refund from his card issuer. Our customer service
representatives reiterated to him that he needed to discuss the issue with
PayPal directly since they had removed all of the funds from our account.
When my staff notified me of his phone call, I contacted PayPal to discuss the
additional amount the customer was trying to receive. PayPal still had
the additional funds, so they sent it to our account, which allowed us to send
the customer the remaining portion he needed. This has now been
completely resolved, but we wanted to include additional information to
demonstrate how we tried to communicate with the customer throughout this
process
This entire situation could have been avoided if the customer had not filed a
chargeback. Doing so severely limited our ability to do anything at all
to help him, and for some reason he did not understand that PayPal and the card
issuer were the companies he needed to work with to resolve his complaintsWe
were going to issue him a full refund, although our policy is to charge a 20%
restocking fee, but he filed a chargeback before we could do so. This is
a clear example of how it's in the best interest of the customer to work with
the company they order from as much as possible, and use the chargeback process
as a last resort
Below are a few examples of our exchanges, where the customer is angry and
threatening, and we responded in a professional manner.Hi [redacted],
We spoke to PayPal, and confirmed that our intention is to provide
a complete refund Due to the charge back process, the PayPal review must
be completed before your card issuer can submit a refund They informed
us that the review process could take approximately another week or two to
complete Once they have completed their review, they will provide the
appropriate information to your card issuer. Your card issuer will then
process the full refund Most card issuing companies take 3-business
days to process refunds
If you have any questions about this process, please contact your
card issuer to discuss further The chargeback process severely limits
our ability to work directly with the customer
Best regards,
[redacted]
GarageAppeal.com, a division of WebFront Stores LLC
That
sounds like B/S to meOne excuse after anotherI am not going to forget about
this, as I'm sure you hope I willYou know as well as I do your "card
co" will throw money at anything you tell it to
This problem has been dragging on for about a monthLet's be rid of each
otherIssue my full refund so we both can put this behind us
I'm a senior, been around for a several decades, I can not think of another
instance where I was jerked around as much as garageappeal has.
Issue
my refund, in business days!
I
will be reporting you to Revdex.com and your attorney general the AM for day
[redacted],
The chargeback process is in place to protect consumers;
therefore, once it has been filed, a business's ability to reach a resolution
with the customer is extremely limited. A business is effectively removed
from the equation while the customer's bank/credit card issuer investigates and
manages the claim on the customer's behalf
Due to the chargeback you filed with your bank/credit
card, PayPal has to review the case and gather information for them. We
are only allowed to tell PayPal that yes, we want to issue a full refund –
which we did yesterday morning. Now PayPal has to complete the review
they were conducting on your behalf and notify your bank/credit card company
that a refund should be issued
If a chargeback had not been filed, you would
already have your money. However, you filed a chargeback with your
bank/credit card, which removed us from the equation. Now that we are out
of the equation, we are unable to do anything to get your money to you
faster. We tried to inform you of this lengthy process and suggested you
cancel the chargeback so we could issue the refund to you ourselves, and you
refused
Since you filed the chargeback, this is now
between you, PayPal, and your bank/credit card company. PayPal would be
more than happy to discuss this with you, and reassure you that we are not
holding up the process.
Thank you,
[redacted]
Finance / Operations
Webfront Stores, LLC
YES, when I feel I'm getting ripped off, which
you're trying to do, I will do whatever it takes to save my moneyYou act like
it's my fault, that you're trying to defraud / steal my money
I have had to do it in the past but
never with many B/S and excuses
It's companies like your's that
give the entire online industry a bad nameSooner or later karma will bite you
in the as and you'll go down in flames
Refund my money at once
[redacted]
Please let us know if there are any additional questions or information we can provide about this complaint.Thanks,[redacted]Webfront Stores, LLC

Review: Note: this complaint is about a division of web front stores LLC, GarageAppeal.com.

I can not find a address for garage appeal.

Between May 15 & May 20, I purchased a 3 ton garage floor jack, (108 lbs) $255.00 delivered, from GarageAppeal.com (div. of web front stores LLC) Invoice # [redacted]

The jack was not as garageappeal.com ad said. After several emails and 2 phones calls, the west coast jack distributor agreed to pay for S&H to return jack to distributor's warehouse (not to garageappela.com for re-stocking) thus saving me $55+ S&H and 20% re-stocking fee, about $95 & $105.

GarageAppeal.com agreed to refund my entire amount of $255.00 via PayPal in early June.

As of today July 8, 2015 they have not refunded my money and stopped replying to my emails.

I want my full refund back as Garage Appeal said they would.

Thanks, [redacted]Desired Settlement: full refund, via pay pal as garage appeal said they would.

Business

Response:

To whom it may concern:We did agree to process a refund for this customer, and explained to him that the refund would be submitted once we were able to confirm that the item was received by the manufacturer. Before we could confirm and refund, he filed a chargeback with his card issuer, thus removing our ability to directly refund him.We explained this to him twice - below is the final email to him (sent 6/30). The $255 have been removed from our account, and either PayPal or his card issuer now have those funds. At this point, he needs to contact PayPal or his card issuer to resolve.

[redacted],

The chargeback process is in place to protect consumers;

therefore, once it has been filed, a business’s ability to reach a resolution

with the customer is extremely limited. A business is effectively removed

from the equation while the customer’s bank/credit card issuer

investigates and manages the claim on the customer’s behalf.

Due to the chargeback you filed with your

bank/credit card, PayPal has to review the case and gather information for

them. We are only allowed to tell PayPal that yes, we want to issue a

full refund – which we did yesterday morning. Now PayPal has to complete

the review they were conducting on your behalf and notify your

bank/credit card company that a refund should be issued.

If a chargeback had not been filed, you would already have your

money. However, you filed a chargeback with your

bank/credit card, which removed us from the equation. Now that we are out

of the equation, we are unable to do anything to get your money to you

faster. We tried to inform you of this lengthy process and suggested you

cancel the chargeback so we could issue the refund to you ourselves, and you

refused.

Since you filed the chargeback, this is now between you, PayPal,

and your bank/credit card company. PayPal would be more than happy

to discuss this with you, and reassure you that we are not holding up the

process.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] webfrontstores HAVE NOT refunded my money. When I ordered (total price $255.00) I had a $49.21 credit with paypal that is due me. Time after time they have REFUSED to allow me to explain that discover card can only refund $205.00 back into my account and webfrontstoreshas refuses to refund my 49.21 back into my paypal account. They still owe me 49.21. They have refused time after time to refund it to me Paypal account. Their staff is very rude and will not allow me to speak when I call.

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Description: Organizing Services - Household & Business, Internet Shopping, Garage Organizers, Floors - Garage, Safes & Vaults, Tool Holders

Address: Spokane Vly, Washington, United States, 99016-8724

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