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Webiacs.com, LLC

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Reviews Webiacs.com, LLC

Webiacs.com, LLC Reviews (8)

To Whom This Concerns - As the owner of the company, I would like to apologize for any inconveniences or troubles this may have caused you or your familyThat is in no way how I wish for Webiacs.com to be representedI can assure you it is a common goal amongst Webiacs.com staff to strive for quality customer service towards our customers and prospective customersIn the complaint, there wasn't a name given for the salesperson therefor I am not able to take immediate corrective actionI do appreciate the information as this highly concerns me and I plan to have a meeting with my staff in regards to this issue specificallyFurthermore, I have removed your name and information from our DatabaseAgain, I apologize on behalf of Webiacs.com.Thank You,Kayla K***

To Whom This Concerns -? As the owner of the company, I would like to apologize for any inconveniences or troubles this may have caused you or your familyThat is in no way how I wish for Webiacs.com to be representedI can assure you it is a common goal amongst Webiacs.com staff to strive for quality customer service towards our customers and prospective customersIn the complaint, there wasn't a name given for the salesperson therefor I am not able to take immediate corrective actionI do appreciate the information as this highly concerns me and I plan to have a meeting with my staff in regards to this issue specificallyFurthermore, I have removed your name and information from our DatabaseAgain, I apologize on behalf of Webiacs.com.Thank You,Kayla K***

The management of Webiacs has reached out to me to discuss my complaintWe will be having a conference call the week of 3/20/The response from Webiacs to the Revdex.com details Webiacs position on the matter but does not in any way resolve the disputeI will update the Revdex.com after my conversation with Webiacs management

The management of Webiacs has reached out to me to discuss my complaintWe will be having a conference call the week of 3/20/The response from Webiacs to the Revdex.com details Webiacs position on the matter but does not in any way resolve the disputeI will update the Revdex.com after my conversation with Webiacs management

Hello - My name is *** ***I recently received a series of emails from the Revdex.com regarding a complaint that was against my businessI apologize for the delay in responding and understand certain policies have caused my grade with the Revdex.com to drop significantlyI would like to get that raised if
possible as we only have complaint regarding our services.I would like it to be known that before this complaint was made by the customer, Mrs*** ***, the sales and customer service team both tried talking with Mrs*** multiple times to work towards a resolution to her concernsA resolution was never met and Mrs*** insisted on receiving a full refund for the purchase of her business websiteHowever the services had already been renderedThe refund policy outlined in the Invoice & Statement of Work that Mrs*** signed before any purchase was made clearly states the stipulations and circumstances that surround Custom Web Development & Professional/Business DevelopmentThese types of websites are completely custom to the business owner and typically have a little to zero resale value because of that very factTherefor refunds are usually not offered unless no significant work was made on the development of the customer's websiteIn Mrs***'s case, the website was already being completed.After receiving a negative comment on our Facebook page today, 3/17/17, ? we reached out to Mrs*** and had the opportunity to further explain her purchase and our services that we offerShe was under the impression that once her site was completed she would not be allowed to make changes or add/remove content at her willThis is not how Webiacs.com presents websites to customers and of course we offer unlimited revisions on any business websites that we createWe did our best to explain this to Mrs*** and also that we understand and take into consideration that business practices and business models change over time so of course a website for a business will have changes from time to time as well and that we do not charge extra for additional changesWe informed her this is the way we have always done business and that she is literally our only service complaint in the years that we've been in businessTo this day, Webiacs.com has not had the opportunity to officially present Mrs*** her completed business website to see if there is any changes she'd like to be made.She admitted repeatedly that she did not understand the contract and the refund policyShe was quoting our refund policy for our "Standard Development Websites', a much simpler websiteMrs*** refuses to address the refund policy that is specific to the services she purchased.After our conversation today, we were still not able to come to a resolution and Mrs*** asked that we have a way conference call with her brother who is a tech major out of Silicon Valley to go over our contract/refund policyWe agreed to this and look forward to working with Mrs*** and her brother when they have availabilityHowever, we would like it to be known that Mrs***'s brother is not a customer of Webiacs.com; Mrs*** is solely responsible as she is the only signer for her purchase.? We did tell Mrs*** that if we were given the chance to actually show her her business website and walk her through it, again this is something that has never been done, that we are certain she would have a much better understanding of her website and would likely be pleased with our servicesWe are to wait to talk to her brother first.Thank You!Webiacs.com Support

To Whom This Concerns -? As the owner of the company, I would like to apologize for any inconveniences or troubles this may have caused you or your familyThat is in no way how I wish for Webiacs.com to be representedI can assure you it is a common goal amongst Webiacs.com staff to strive for
quality customer service towards our customers and prospective customersIn the complaint, there wasn't a name given for the salesperson therefor I am not able to take immediate corrective actionI do appreciate the information as this highly concerns me and I plan to have a meeting with my staff in regards to this issue specificallyFurthermore, I have removed your name and information from our DatabaseAgain, I apologize on behalf of Webiacs.com.Thank You,Kayla K***

Hello - My name is [redacted]. I recently received a series of emails from the Revdex.com regarding a complaint that was against my business. I apologize for the delay in responding and understand certain policies have caused my grade with the Revdex.com to drop significantly. I would like to get that raised if...

possible as we only have 1 complaint regarding our services.I would like it to be known that before this complaint was made by the customer, Mrs. [redacted], the sales and customer service team both tried talking with Mrs. [redacted] multiple times to work towards a resolution to her concerns. A resolution was never met and Mrs. [redacted] insisted on receiving a full refund for the purchase of her business website. However the services had already been rendered. The refund policy outlined in the Invoice & Statement of Work that Mrs. [redacted] signed before any purchase was made clearly states the stipulations and circumstances that surround Custom Web Development & Professional/Business Development. These types of websites are completely custom to the business owner and typically have a little to zero resale value because of that very fact. Therefor refunds are usually not offered unless no significant work was made on the development of the customer's website. In Mrs. [redacted]'s case, the website was already being completed.After receiving a negative comment on our Facebook page today, 3/17/17,  we reached out to Mrs. [redacted] and had the opportunity to further explain her purchase and our services that we offer. She was under the impression that once her site was completed she would not be allowed to make changes or add/remove content at her will. This is not how Webiacs.com presents websites to customers and of course we offer unlimited revisions on any business websites that we create. We did our best to explain this to Mrs. [redacted] and also that we understand and take into consideration that business practices and business models change over time so of course a website for a business will have changes from time to time as well and that we do not charge extra for additional changes. We informed her this is the way we have always done business and that she is literally our only service complaint in the 2 years that we've been in business. To this day, Webiacs.com has not had the opportunity to officially present Mrs. [redacted] her completed business website to see if there is any changes she'd like to be made.She admitted repeatedly that she did not understand the contract and the refund policy. She was quoting our refund policy for our "Standard Development Websites', a much simpler website. Mrs. [redacted] refuses to address the refund policy that is specific to the services she purchased.After our conversation today, we were still not able to come to a resolution and Mrs. [redacted] asked that we have a 3 way conference call with her brother who is a tech major out of Silicon Valley to go over our contract/refund policy. We agreed to this and look forward to working with Mrs. [redacted] and her brother when they have availability. However, we would like it to be known that Mrs. [redacted]'s brother is not a customer of Webiacs.com; Mrs. [redacted] is solely responsible as she is the only signer for her purchase. We did tell Mrs. [redacted] that if we were given the chance to actually show her her business website and walk her through it, again this is something that has never been done, that we are certain she would have a much better understanding of her website and would likely be pleased with our services. We are to wait to talk to her brother first.Thank You!Webiacs.com Support

To Whom This Concerns - As the owner of the company, I would like to apologize for any inconveniences or troubles this may have caused you or your family. That is in no way how I wish for Webiacs.com to be represented. I can assure you it is a common goal amongst Webiacs.com staff to strive for...

quality customer service towards our customers and prospective customers. In the complaint, there wasn't a name given for the salesperson therefor I am not able to take immediate corrective action. I do appreciate the information as this highly concerns me and I plan to have a meeting with my staff in regards to this issue specifically. Furthermore, I have removed your name and information from our Database. Again, I apologize on behalf of Webiacs.com.Thank You,Kayla K[redacted]

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Address: 18444 N 25th Ave Ste 420-747, Phoenix, Arizona, United States, 85023-1261

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