Weblaunching.net

Review: I have been a client of this business since at least 2003, which provides domain name registration services. I contacted them on January 1, 2016 to confirm that I can pay via Paypal to renew my domains, which I have done for many years. They confirmed that same day that I can do so, via email.

I made the payment of $168.35 on January 2nd via Paypal.

I never received any confirmation from WebLaunching, and I have sent them five separate emails and also left a voicemail message for them. They have not renewed my domain names, even though they have accepted the Paypal payment.Desired Settlement: I want them to refund the full $168.35 payment made via Paypal - I no longer want to be a customer of a business that does not respond to any contacts for over 10 days. I do not trust this company any longer, and as previously mentioned, I've been a client of theirs for at least 13 years. Paypal won't help me with this, so I hope you can help! I am happy to send copies of the emails involved as well.

Business

Response:

A full PayPal refund has been issued. Screenshot of refund transaction is attached.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help with getting this issue resolved!

Regards,