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Weblife Media, LLC

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Reviews Weblife Media, LLC

Weblife Media, LLC Reviews (7)

We are deeply sorry for the delays, misunderstandings and upset that have we have caused this clientWe did contact her directly and apologized profusely, explained what had happened, pledged her resume delivery (which was completed) and offered her additional products for free to make up for this situationShe responded that she thought the resume was great, made some changes and we are sending out her final versions tonightShe indicated she was pleased with the offer of free items and we will follow-through with providing them.She is correct that there were too many delays and she was told multiple times that the resume was coming and it was not deliveredOften we do try to give clients timelines for delivery but are not always able to meet those timelinesWe truly understand the frustration that creates, but still feel it is better to try to give them some idea of delivery rather than noneThere were multiple calls and emails and we did answer these times according to our records, but we have been faced with an overwhelming number of contacts from clients right now due to unemployment situationsWe are doing our best to respond but will certainly work to do better.We do try to explain our process upfront by phone or in the order confirmation we send so there are not misunderstandingsAll our orders are for custom products, so payment is upfront and there are no cancellations once the process is startedWe are not shady or a scam, we have been in business for many years, have thousands of clients; nearly a third of our orders are referrals and another third from returning clients going through another job searchOur resumes and coaching services are high quality and we receive many accolades for them; more importantly, our clients routinely report landing the jobs they really wanted We believe we are back on the right track with this client and will work hard to regain her trust

We are truly very sorry for the delays n providing this client with his resumesA combination of factors caused this problem, including miscommunication, many other urgent client orders (for people also unemployed) and technical problemsWe did try to mitigate these by taking this client's additional information in a telephone session without the usual additional cost and multiple calls/emails to the client.We have now provided both resumes to the client and he has sent modifications to one which has now been finalizedWe are waiting for his response to finalize the 2nd oneHis Editor has worked hard to deliver strong targeted resumes that will give him a great competitive advantage in the job market.We can offer additional services to this client for free to make up for these delaysThese can include a free Thank You Letter or our Coaching Service for job search and interviewing supportThese both could be very helpful to someone like him who has been out of the job market for awhileHe can just let us know what service he might like to use Again, we profoundly regret this problem and any additional stress this has caused himWe are committed to providing the best possible service to all our clients and always feel terrible when we fall shortWe do hope he will accept our offer of additional support and we can regain his trust

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. [redacted] responded sincerely to the complaint I filed at the BBB and has not only provided me with a first draft of my resume but quickly reviewed my suggested revisions and we completed 2 rounds of updates in an efficient manner with my final resume received today August 9th. I am pleased with the end product and can now move forward with my job search. I was thoroughly disappointed that it took from May 31st to August 9th to obtain a resume but am very happy to finally have what I paid for. I do hope that [redacted] can be more honest up front about the long lead time risk so that other customers do not experience the stress and disappointment I went through including the concern about whether the company I was working with was truly on the up and up. I recommend not promising to deliver a resume until you can provide a firm date. Sincerely, Darcy M [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] responded sincerely to the complaint  I filed at the Revdex.com and has not only provided me with a first draft of my resume but quickly reviewed my suggested revisions and we completed 2 rounds of updates in an efficient manner with my final resume received today August 9th.    I am pleased with the end product and can now move forward with my job search.    I was thoroughly disappointed that it took from May 31st to August 9th to obtain a resume but am very happy to finally  have what I paid for.    I do hope that [redacted] can be more honest up front about the long lead time risk so that other customers do not experience the stress and disappointment I went through including the concern about whether the company I was working with was truly on the up and up.     I recommend not promising to deliver a resume until you can provide a firm date.    
Sincerely,
Darcy M[redacted]

Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: [redacted], President
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@123jobcentral.com
[redacted] originally had a long discussion with and placed an order with 123JobCentral's [redacted] for our 123get...

Hired Package (resume, posting, coaching) and was very excited about our approach and how we could help her. She indicated she had been out of her preferred profession for several years and needed professional assistance to secure a job in that arena. She opted for our payment plan and paid $139.67 of $419 owed; the resume cost alone was $229. She wanted the resume rapidly and said she understood we needed additional information to personalize the resume and make it powerful as well.
Our Senior Editor prepared a Request for Additional Information immediately, our standard process asking specific questions to obtain what we need to build a great resume. Despite her original response, [redacted] objected to providing the additional information, saying she did not have time. When [redacted] our Editing Manager called her about the importance of this unique/personal information, she said she would need more time and needed to get to info that was offsite. So her original requested date of delivery was postponed due to her response.
On August 25th, [redacted] sent in her additional information but except for a few points, it consisted of mostly generic job listing descriptions, not [redacted]'s actual experience or accomplishments. Virtually none of the questions her Editor had asked were answered. Under these circumstances, producing the resume [redacted] and [redacted] had discussed would be very difficult.
[redacted] called [redacted] again to explain this situation and offer to take the necessary information over the phone from [redacted] wanted to do this on that weekend, but [redacted] said she would not be available until the following Monday or Tuesday. [redacted] demanded that [redacted] talk to her before that time and became very threatening and rude; [redacted] tried to calm her by saying she would see if she could change her schedule and would call her back.
Unfortunately [redacted] actually became ill over the weekend from food poisoning and did not recover until Wednesday of the following week. On Tuesday of that week, [redacted] sent in an email to Customer Care that she wanted to cancel her order; Customer Care sent her a copy of her Order Confirmation that indicated that all our orders are custom (This is standard in the resume writing business since we create a custom product.) and once the process has started cannot be cancelled.
On Wednesday of that week, [redacted] sent [redacted] an email explaining her absence and offering again to take her information by phone. She also promised to accelerate the delivery of her new resume. There was no reply to this email.
[redacted] then called [redacted], explained again what they had originally discussed and was able to schedule [redacted] to talk to [redacted] on that Friday afternoon. But when [redacted] reminded her that Monday was a Labor Day holiday & that we could guarantee resume delivery by 10am Tuesday, [redacted] again became very demanding and said she had to have the resume delivered by Sunday AM. She also stated that she would not be able to review the resume for at least 2 days after it was received. She was very angry that we would not require the Editor to work on a Saturday of a 3-day weekend. She then said she did not want to move forward again.

We have gone to many lengths with this client to make the process work but as we advise every client producing an excellent result is a partnership, and [redacted] has been either unable or unwilling to work with us cooperatively. We actually rarely have an issue with obtaining additional information; most can answer the same basic resume questions they get in an interview and understand how critical it is to the process. [redacted]'s inability to do so makes it hard not to question her truthfulness regarding her employment and/or accomplishments; we believe this situation is based more on our push for resume specifics then any delay. In actuality, this project was always in her ability to move forward - she simply needed to answer a few basic questions. Yes, scheduling the Editor interview did not go as smoothly as normally on our side but we were trying and did not charge her the $60 fee for an Editor interview.
In an effort to still be responsive, we are going forward and completing her resume with the little information we have; it will be delivered to her by tomorrow (Oct. 1).
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company claims I provided limited information but they never had a resume "verbal"consultation/meeting with me to discussin specific details regarding the information I sent (never, ever). So, how could your company - all of a sudden, have enough information for me to receive a fist time, rough draft resume, today on Oct. 1st. Again, how is it even possible based on their reply "I did not provide enough information".
I needed a first and final resume in August. I do Not need nor will I accept a first initial rough draft of my resume in October. Your company services are no longer needed, that's exactly why I sent three email request regarding "as of that specific date, any/all business and business transactions with there company. Should be dissolved as of that date. I want a refund ONLY!!! Anything else is unacceptable.
Final Business Response /* (4000, 19, 2015/10/13) */
123JobCentral did provide this client with a completed resume on October 1, despite the lack of additional information or full payment. We also informed [redacted] that her credit card would not be charged any more. (She only made one payment.)
Her response was entirely negative, despite our Editor working hours to provide a resume far superior to the one she had before. We encouraged her to actually read the resume and see that excellent value had been provided.

We are deeply sorry for the delays, misunderstandings and upset that have we have caused this client. We did contact her directly and apologized profusely, explained what had happened, pledged her resume delivery (which was completed) and offered her additional products for free to make up for this...

situation. She responded that she thought the resume was great, made some changes and we are sending out her final versions tonight. She indicated she was pleased with the offer of free items and we will follow-through with providing them.She is correct that there were too many delays and she was told multiple times that the resume was coming and it was not delivered. Often we do try to give clients timelines for delivery but are not always able to meet those timelines. We truly understand the frustration that creates, but still feel it is better to try to give them some idea of delivery rather than none. There were multiple calls and emails and we did answer these 4 times according to our records, but we have been faced with an overwhelming number of contacts from clients right now due to unemployment situations. We are doing our best to respond but will certainly work to do better.We do try to explain our process upfront by phone or in the order confirmation we send so there are not misunderstandings. All our orders are for custom products, so payment is upfront and there are no cancellations once the process is started. We are not shady or a scam,  we have been in business for many years, have thousands of clients; nearly a third of our orders are referrals and another third from returning clients going through another job search. Our resumes and coaching services are high quality and we receive many accolades for them; more importantly, our clients routinely report landing the jobs they really wanted.  We believe we are back on the right track with this client and will work hard to regain her trust.

We are truly very sorry for the delays n providing this client with his 2 resumes. A combination of factors caused this problem, including miscommunication, many other urgent client orders (for people also unemployed) and technical problems. We did try to mitigate these by taking this client's...

additional information in a telephone session without the usual additional cost and multiple calls/emails to the client.We have now provided both resumes to the client and he has sent modifications to one which has now been finalized. We are waiting for his response to finalize the 2nd one. His Editor has worked hard to deliver strong targeted resumes that will give him a great competitive advantage in the job market.We can offer additional services to this client for free to make up for these delays. These can include a free Thank You Letter or our Coaching Service for job search and interviewing support. These both could be very helpful to someone like him who has been out of the job market for awhile. He can just let us know what service he might like to use.  Again, we profoundly regret this problem and any additional stress this has caused him. We are committed to providing the best possible service to all our clients and always feel terrible when we fall short. We do hope he will accept our offer of additional support and we can regain his trust.

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Address: 1212 S. Naper Blvd #119-178, Naperville, Illinois, United States, 60540-8360

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