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Webligo Developments, LLC

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Reviews Webligo Developments, LLC

Webligo Developments, LLC Reviews (1)

Initial Business Response /* (1000, 9, 2015/05/26) */
Unfortunately we are unable to issue a refund in this caseThe user purchased his support extension on Apr 30, 2015, 6:amWe then extended the customer's support coverage for days as is our policyThe customer had questions in his
ticketOur technicians answered of the and then informed the customer that the remaining questions dealt with custom code developmentOur product does offer source code access, so the customer is allowed to customize their code, but our support service does not cover support for customizationThis is outlined in our terms of service when we say:
Support will NOT be liable for requests involving the customization of our software including but not limited to:
; The integration of third-party modules
; The addition of functionality to the Software package
; The customization of the graphical interface
; Assistance in locating resources out of Support's realm of expertise
Support for modified Software will be provided at Support's sole discretion
Our full terms can be viewed at http://www.socialengine.com/privacy
Because we provided as much support as we could and only refused to offer customization support (as is outlined in our terms of service) we cannot issue a refund for this purchaseWe are happy to continue to offer support for this customer for any issues that fall within our terms but we are unable to offer support for customization
Initial Consumer Rebuttal /* (3000, 11, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facts:
I paid for days Technical Support services on day
I made questions to Technical Support on same day
They only answered of my questions on day 2: #and #The rest of the questions were answered kind of: You need to pay for a customization work
I insisted my questions were not about customization work but technical information on day
They insisted my questions were about customization work on day
I insisted my questions were not about customization work but technical information on day
They insisted my questions were about customization work on day
I insisted my questions were not about customization work but technical information on day
They insisted my questions were about customization work on day and that no refund would apply
So, If I purchase a service for days and I use it only for day (day 1) and from this usage on day I get only 25% of the service (questions out of 8), my questions are as follow:
- How they can say: "Unfortunately we are unable to issue a refund in this case."?
- What kind of values have they for their customers?
- What kind of company is that?
If they are not capable to answer with technical information they should not offer a service that involves answering with technical information
Final Business Response /* (4000, 21, 2015/06/11) */
As we have stated in our previous reply, the customer paid for days of support and had the option to continue to use the support period paid forThe customer chose not to open any more tickets but our support staff did work with the customer and provided answers to all the questions that fell within our support scope and offered to help the customer find a third party developer to help with customization
We appreciate the fact that the customer does not believe that their questions were related to customization of the code, but our position remains the sameThe customer inquired about issues that we were unable to support as it required customizing the codeWe answered every question that we could and referred the customer to a third party developer for the questions that required customizationWe have fulfilled our obligations as is outlined by our terms of service
Final Consumer Response /* (4200, 23, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My position remains the same too

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Address: 3390 Valmont Rd STE 214, Boulder, Colorado, United States, 80301-2105

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