Webloyalty.com

November 7, [redacted] RE: Your Complaint ID # [redacted] Dear [redacted] Thank you for your correspondence regarding [redacted] concerns with canceling her mother's membership I was unable to locate a membership with the information [redacted] provided In order to complete a more thorough search, please have [redacted] provide her mother's name, address and the membership number (which is listed in the billing descriptor located next to the charge) so I may locate the membership and research [redacted] concerns Sincerely, Trisha JH [redacted] Manager of Customer Relations High Ridge Park Stamford, CT ###-###-#### - Phone ###-###-#### - Fax

This letter is aresponse to your further correspondence regarding [redacted] complaintOur records show that [redacted] completedan online transaction at [redacted] on July 17, After completing the transaction shewas offered a free 30-day trial of our [redacted] service [redacted] accepted the trial membership offer for [redacted] byentering her email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” buttonare the “Offer and Billing Details” TheOffer and Billing Details set forth the terms of the offer, including the $monthlymembership fee following the free trial and advise the consumer that the feewill be billed to the credit or debit card he used for his transaction with [redacted] Immediately above the location on theoffer page where he entered his email address twice and clicked “Yes” is thefollowing statement: Byentering my email address as my electronic signature and clicking YES, I haveread and agree to the Offer and Billing Details and authorize [redacted] tosecurely transfer my name, zip code and credit or debit card information to [redacted] for billing and benefit processing Thus, by accepting the offer, [redacted] agreed that the [redacted] $monthly membership fee would bebilled to the credit or debit card used in connection with her transaction with [redacted] Immediately after clicking the“YES!” button, he was taken to another screen welcoming her to the program.This page advised her that she had just joined [redacted] Within thenext few minutes, she was sent two emails from us including his membership kitand password We sent [redacted] an email remindingher to use the benefits of her membership Wesent [redacted] an email toremind her that the free trial membership would conclude on August 16, andat that time, she would bebilled the monthly membership feeThe email also included our toll-freetelephone number if she wished to cancel, in which event, she would not becharged [redacted] was charged the first $monthly membership fee at the end of her freetrial membership on August 16, That same day, we sent her anemail reminding him of the benefits of the membership [redacted] was charged the monthly membership fee from August of to February of Inaddition, we continued to send emails to her emails reminding her to use all the benefits of the [redacted] service [redacted] ’s ReservationRewards membership was canceled on February21, and seventy-nine credits of $were issued to heraccount These credits represent full reimbursementof [redacted] membership fees that were billed to her account [redacted] makesevery effort to be straightforward with its offers, allowing consumers to makeeducated choices regarding the products and services they purchaseFor thisreason, it puts the most significant details of its offers in a prominentlocation -- immediately next to the acceptance button (so that a consumer willhave those details in front of him or her before joining the service)Inaddition, [redacted] places its key offer details on the very samepage as the “YES!” button rather than requiring a consumer to click through oneor more links in order to find these detailsMoreover, when a misunderstandingsuch as the one with [redacted] occurs, we are pleased to cancel a customer’smembership, as we have in this instance We believe we treated [redacted] in a fair and correct manner, and our records reflect that he tookseveral affirmative steps to sign up for the [redacted] service andreceived multiple communications from us, including a pre-billing notification,prior to the first charge on his credit or debit card We trust this resolves this matter, however,if you have questions or need additional information, please do not hesitate tocontact meSincerely, [redacted] Manager,Customer Relations

This letter is a response to your correspondence regarding [redacted] *** complaint We apologize for any inconvenience [redacted] may have experienced [redacted] can be assured that both her memberships were reinstated [redacted] Member Id: [redacted] [redacted] Member Id: [redacted] We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me Sincerely [redacted] [redacted] Manager, Customer Relations

Complaint: [redacted] I am rejecting this response because: I do remember purchasing a movie from [redacted] a long time ago but those emails about them sending reminders of benefits through email I never gotI have all my emails for this year and never recieved any emails this year about itI can't say any earlier than that cause it doesn't go back that farIt's so far back I can't remember what I did when I purchased the movieI don't know if I signed up for this or notBut I wouldn't have if they were going to charge a month Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9991210, and find that this resolution is satisfactory to me Sincerely, Alyssa Dimatteo

January 24, Ms [redacted] ***Manager, Marketplace OperationsRevdex.com, IncBerlin RoadCromwell, CT Re: [redacted] ** Revdex.com Complaint ID: [redacted] Dear Ms***: This letter is a response to your correspondence regarding the complaint of Ms [redacted] **Our records show that Ms** completed an online transaction at [redacted] on June 23, After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and a $Cash Back Incentive for trying our service, which she accepted Ms [redacted] agreed to this offer by entering her name, home address, credit or debit card number, then entering the email address [redacted] twice and then clicking the “YES!” button on the membership offer page Attached is a copy of the offer form Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card they provide to us Immediately above the location on the offer page where Ms [redacted] entered her email address twice and clicked “Yes” is the following statement: “By entering my email address as my electronic signature and clicking Yes, I have read and agree to the Offer and Billing Details and authorize Reservation Rewards to use my name, address and credit or debit card information I provide for billing.” Thus, by accepting the offer, Ms [redacted] agreed that the Reservation Rewards $monthly membership fee would be billed to the credit or debit card she provided to us as part of the sign up process for our serviceImmediately after clicking the “YES!” button, Ms [redacted] was taken to another screen welcoming her to the programThis page advised Ms [redacted] that she had just joined Reservation RewardsWithin the next few minutes, Ms [redacted] was sent two emails from us including her membership kit and password and reminding her to use her $Cash Back Incentive On June 23, 2009, we sent Ms**an email reminding her to use the benefits of her membershipOn July 6, 2009, we sent Ms**an email reminding her to use her $Cash Back IncentiveOn July 10, 2009, we sent Ms**an email to remind her that the free trial membership would conclude on July 23, 2009, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged Ms [redacted] was charged the first $monthly membership fee at the end of her free trial membership on July 23, That same day, we sent Ms**an email reminding her of the benefits of the membership Ms [redacted] was charged the monthly membership fee from July of to January of In addition, we continued to send emails to Ms [redacted] on the following dates: Au**st 22, 2009, September 21, 2009, October 21, 2009, November 20, 2009, December 20, 2009, January 19, 2010, February 18, 2010, March 20, 2010, April 19, 2010, May 19, 2010, June 18, 2010, July 18, 2010, Au**st 16, 2010, September 15, 2010, October 15, 2010, November 14, 2010, December 14, 2010, January 13, 2011, February 12, 2011, March 14, 2011, April 13, 2011, May 13, 2011, June 12, 2011, July 12, 2011, Au**st 11, 2011, September 10, 2011, October 10, 2011, November 9, 2011, December 9, 2011, January 8, 2012, February 7, 2012, March 8, 2012, April 7, 2012, May 7, 2012, June 6, 2012, July 6, 2012, Au**st 5, 2012, September 4, 2012, October 4, 2012, November 3, 2012, December 3, 2012, January 2, 2013, February 1, 2013, March 3, 2013, April 2, 2013, May 2, 2013, June 1, 2013, July 1, 2013, July 31, 2013, September 30, 2013, November 29, 2013, December 29, 2013, January 28, 2014, February 27, 2014, March 29, 2014, April 28, 2014, May 28, 2014, June 27, 2014, July 27, 2014, Au**st 26, 2014, September 25, 2014, October 25, 2014, November 24, 2014, December 24, 2014, January 23, 2015, February 22, 2015, March 24, 2014, April 23, 2015, May 23, 2015, June 22, 2015, July 22, 2015, Au**st 21, 2015, September 20, 2015, October 20, 2015, November 19, 2015, December 19, 2015, January 18, 2016, March 18, 2016, April 17, 2016, May 17, 2016, June 16, 2016, July 16, 2016, Au**st 15, 2016, September 14, 2016, October 14, 2016, November 13, 2016, December 13, 2016, January 27, 2017, March 13, 2017, April 12, 2017, May 12, 2017, June 11, 2017, July 11, 2017, Au**st 10, 2017, September 9, 2017, October 9, 2017, November 8, 2017, December 8, 2017,and January 7, 2018, reminding her to use all the benefits of the Reservation Rewards serviceMs [redacted] can be assured that her Reservation Rewards membership was canceled and credits totaling $1,were issued to her accountThese credits represent full reimbursement of membership fees that were billed to her accountReservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Ms [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance We believe we treated Ms [redacted] in a fair and correct manner, and our records reflect that Ms [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact meSincerely, Trisha [redacted] Manager, Customer Relations

Thank you very much for resolving this matterIt is greatly appreciated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a refund in the amount of $to our account, effective April Does this also mean, per the explanation from the business, that I should expect full reimbursement of the other $850, and if so, when does that happen? Sincerely, [redacted] ***

April 12, 2016RE: [redacted] / Complaint ID [redacted] This letter is a response to your correspondence regarding the complaint of [redacted] Our records show that [redacted] completed an online transaction at [redacted] on April 7, After completing the transaction she was offered a free 30-day trial of our Complete Savings service and a $Cash Back Award for trying our service, which she accepted [redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with [redacted] Immediately above the location on the offer page where [redacted] entered her email address twice and clicked “Yes” is the following statement:“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Complete Savings for billing.”Thus, by accepting the offer, [redacted] agreed that the Complete Savings $monthly membership fee would be billed to the credit or debit card used in connection with her transaction with [redacted] Immediately after clicking the “YES!” button, [redacted] was taken to another screen welcoming her to the programThis page advised [redacted] that she had just joined Complete SavingsWithin the next few minutes, [redacted] was sent two emails from us including her membership kit and password and reminding her to use her $Cash Back AwardOn April 7, 2009, we sent [redacted] an email explaining how to access the Complete Savings membershipOn April 18, 2009, we sent [redacted] an email reminding her to use the benefits of her membershipWe sent [redacted] an email reminding her to use her $Cash Back AwardOn April 24, 2009, we sent [redacted] an email to remind her that the free trial membership would conclude on May 7, 2009, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged [redacted] was charged the first $monthly membership fee at the end of her free trial membership on May 7, That same day, we sent [redacted] an email reminding her of the benefits of the membership [redacted] was charged the monthly membership fee from May of to March of In addition, we continued to send emails to [redacted] on the following dates: June 6, 2009, July 6, 2009, August 5, 2009, September 4, 2009, October 4, 2009, November 3, 2009, May 2, 2010, June 5, 2010, July 1, 2010, July 31, 2010, August 29, 2010, September 28, 2010, October 28, 2010, November 27, 2010, December 27, 2010, January 26, 2011, February 25, 2011, March 27, 2011, April 26, 2011, May 26, 2011, June 25, 2011, July 25, 2011, August 24, 2011, September 23, 2011, October 23, 2011, November 22, 2011, December 22, 2011, January 21, 2012, February 20, 2012, March 21, 2012, April 20, 2012, May 20, 2012, June 19, 2012, July 19, 2012, August 18, 2012, September 17, 2012, October 17, 2012, November 16, 2012, December 16, 2012, January 15, 2013, February 14, 2013, March 16, 2013, April 15, 2013, May 15, 2013, July 16, 2013, August 14, 2013, September 13, 2013, October 14, 2013, November 12, 2013, December 12, 2013, January 11, 2014, February 10, 2014, March 12, 2014, April 11, 2014, May 11, 2014, June 10, 2014, July 10, 2014, August 9, 2014, September 8, 2014, October 8, 2014, November 7, 2014, December 7, 2014, January 6, 2015, February 5, 2015, March 7, 2015, April 6, 2015, May 6, 2015, June 5, 2015, July 5, 2015, August 4, 2015, September 3, 2015, October 4, 2015, November 2, 2015, December 2, 2015, January 1, 2016, January 31, 2016, March 10, and March 31, reminding her to use all the benefits of the Complete Savings service [redacted] ’ Complete Savings membership was canceled and credits totaling $were issued to her account on April 8, Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance We believe we treated [redacted] in a fair and correct manner, and our records reflect that [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.Sincerely,Trisha H [redacted] Manager, Customer Relations

Complaint: [redacted] I am rejecting this response because: they requested further information The name could be [redacted] *** The address is correct as it was read to me by an employee at the company I am unsure which email address was associated with the account, but the rest of the information should be enough Look for any account with the last name [redacted] that cancelled their subscription in the last days - there will only be one - that's me Here is a copy of one of this year's bank transactions: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] $ Sincerely, [redacted] ***

RE: Chao Zhang / Revdex.com Complaint # Shopper Discounts & Rewards This letter is a response to your correspondence regarding MrZhang’s complaint with Shopper Discounts & Rewards Our records show that MrZhang enrolled in the Shopper Discounts and Rewards service on April 30, At the time of his enrollment there was no offer that provided 20% off each and every purchase MrZhang’s Shopper Discounts & Rewards membership was canceled and a credit in the amount of $was issued to his account on December 20, This credit represents reimbursement of the current monthly membership fee MrZhang was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his membership in Shopper Discounts & Rewards effective December 19, Upon receiving MrZhang’s complaint, a full review of MrZhang’s pending purchases was audited and a check in the amount of $will be processed by mid-June This refund amount represents reimbursement of the actual percentage rates MrZhang was entitled to on his purchases versus the 20% he was earning on each and every purchase We hope this letter provides more clarification to MrZhang as to the reasoning of his Shopper Discounts and Rewards membership cancellation Sincerely, Trisha JHoffman Manager, Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please pass on my thanks to their resolution department I was pleasantly surprised by the completeness and speed of the response Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will check my account and make sure the amount of credits x$each is deposited into my accountIf received I will accept the resolution as satisfactoryAs of September 30th at noon credit has not been receivedWill notify Revdex.com of status by Sunday Oct 4, @ 5p.mcentral time! Sincerely, [redacted]

0in 0pt;">April 12, RE: [redacted] / Complaint ID [redacted] This letter is a response to your correspondence regarding the complaint of [redacted] Our records show that [redacted] completed an online transaction at [redacted] on April 7, After completing the transaction she was offered a free 30-day trial of our Complete Savings service and a $Cash Back Award for trying our service, which she accepted [redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with [redacted] Immediately above the location on the offer page where [redacted] entered her email address twice and clicked “Yes” is the following statement: “By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Complete Savings for billing.” Thus, by accepting the offer, [redacted] agreed that the Complete Savings $monthly membership fee would be billed to the credit or debit card used in connection with her transaction with [redacted] Immediately after clicking the “YES!” button, [redacted] was taken to another screen welcoming her to the programThis page advised [redacted] that she had just joined Complete SavingsWithin the next few minutes, [redacted] was sent two emails from us including her membership kit and password and reminding her to use her $Cash Back Award On April 7, 2009, we sent [redacted] an email explaining how to access the Complete Savings membershipOn April 18, 2009, we sent [redacted] an email reminding her to use the benefits of her membershipWe sent [redacted] an email reminding her to use her $Cash Back AwardOn April 24, 2009, we sent [redacted] an email to remind her that the free trial membership would conclude on May 7, 2009, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged [redacted] was charged the first $monthly membership fee at the end of her free trial membership on May 7, That same day, we sent [redacted] an email reminding her of the benefits of the membership [redacted] was charged the monthly membership fee from May of to March of In addition, we continued to send emails to [redacted] on the following dates: June 6, 2009, July 6, 2009, August 5, 2009, September 4, 2009, October 4, 2009, November 3, 2009, May 2, 2010, June 5, 2010, July 1, 2010, July 31, 2010, August 29, 2010, September 28, 2010, October 28, 2010, November 27, 2010, December 27, 2010, January 26, 2011, February 25, 2011, March 27, 2011, April 26, 2011, May 26, 2011, June 25, 2011, July 25, 2011, August 24, 2011, September 23, 2011, October 23, 2011, November 22, 2011, December 22, 2011, January 21, 2012, February 20, 2012, March 21, 2012, April 20, 2012, May 20, 2012, June 19, 2012, July 19, 2012, August 18, 2012, September 17, 2012, October 17, 2012, November 16, 2012, December 16, 2012, January 15, 2013, February 14, 2013, March 16, 2013, April 15, 2013, May 15, 2013, July 16, 2013, August 14, 2013, September 13, 2013, October 14, 2013, November 12, 2013, December 12, 2013, January 11, 2014, February 10, 2014, March 12, 2014, April 11, 2014, May 11, 2014, June 10, 2014, July 10, 2014, August 9, 2014, September 8, 2014, October 8, 2014, November 7, 2014, December 7, 2014, January 6, 2015, February 5, 2015, March 7, 2015, April 6, 2015, May 6, 2015, June 5, 2015, July 5, 2015, August 4, 2015, September 3, 2015, October 4, 2015, November 2, 2015, December 2, 2015, January 1, 2016, January 31, 2016, March 10, and March 31, reminding her to use all the benefits of the Complete Savings service [redacted] ’ Complete Savings membership was canceled and credits totaling $were issued to her account on April 8, Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance We believe we treated [redacted] in a fair and correct manner, and our records reflect that [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact meSincerely, Trisha H [redacted] Manager, Customer Relations

This letter is a response to your further correspondenceregarding the complaint of Ms [redacted] Ms [redacted] can be assured that her Reservation Rewards membership was canceled and creditstotaling $were issued on March 10, to the same ***account that the membership fees were deducted from We trust this resolves this matter, however, if you havequestions or need additional information, please do not hesitate to contact meSincerely, [redacted] Manager, Customer RelationsTell us why here

March 24, size="3"> Re: [redacted] [redacted] This letter is a response to your correspondence regarding the complaint of [redacted] Our records indicate that a total of (82) eighty-two credits of $were issued to [redacted] three separate credit card accounts These credits represent the full reimbursement of membership fees that were billed to [redacted] account for the Reservation Rewards memberships Below are the acquirer reference number for the (82) eighty-two creditsThe acquirer reference number is assigned when a transaction is forwarded to [redacted] for processing so the credits can be tracked [redacted] We are researching this matter further and request additional time to resolve this matter and determine what occurred to the remaining credits Please feel free to contact me if there are any further questions or concerns Sincerely,Trisha JH [redacted] Manager, Customer Relations

This letter is a response to your correspondence regarding the complaint of Mrs [redacted] *** Our records show that Mr [redacted] completed an online transaction at [redacted] on July 16, After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $Cash Back Reward for trying our service, which he accepted Mr [redacted] accepted the trial membership offer for Reservation Rewards by entering his email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with Collections Etc Thus, by accepting the offer, Mr [redacted] agreed that the Reservation Rewards $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with CollectionsEtc.comImmediately after clicking the “YES!” button, Mr [redacted] was taken to another screen welcoming him to the programThis page advised Mr [redacted] that he had just joined Reservation RewardsWithin the next few minutes, Mr [redacted] was sent two emails from us including his membership kit and password and reminding him to use his $Cash Back Award Mr [redacted] was charged the first $monthly membership fee at the end of his free trial membership on August 15, That same day, we sent Mr [redacted] an email reminding him of the benefits of the membership Mr [redacted] was charged the monthly membership fee from August of to April of In addition, we continued to send monthly emails to Mr [redacted] reminding him to use all the benefits of the Reservation Rewards service Mr [redacted] can be assured that his Reservation Rewards membership was canceled and credits totaling $were issued to his account on April 28, We have requested that the additional credits of $also be issued to his account These credits represent full reimbursement of membership fees that were billed to his account Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Mr [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me Sincerely, [redacted] Manager, Customer Relations

This letter is a response to your correspondence regarding thecomplaint of Mr [redacted] ***Our records show that Mr [redacted] completed an online transaction at [redacted] on November18, After completing the transaction he was offered a free 30-day trialof our Shopper Discounts & Rewards service and $Off Your Next Purchasefor trying our service, which he acceptedMr [redacted] accepted the trial membership offer for Shopper Discounts &Rewards by entering the email address [redacted] twice andthen clicking the “YES!” button on the pageImmediately to the left of the“YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth theterms of the offer, including the $monthly membership fee following the freetrial and advise the consumer that the fee will be billed to the credit ordebit card he used for his transaction with [redacted] Immediately above the locationon the offer page where Mr [redacted] entered his email address twice and clicked “Yes”is the following statement: “By entering my email address as myelectronic signature and clicking YES, I have read and agree to the Offer andBilling Details and authorize [redacted] to securely transfer my name, address andcredit or debit card information to Shopper Discounts & Rewards for billingand benefit processing.” Thus, by accepting the offer, Mr [redacted] agreed that the ShopperDiscounts & Rewards $monthly membership fee would be billed to thecredit or debit card used in connection with his transaction with [redacted] .Immediately after clicking the “YES!” button, Mr [redacted] was taken to anotherscreen welcoming him to the program Thispage advised Mr [redacted] that he had just joined Shopper Discounts & Rewards.Within the next few minutes, Mr [redacted] was sent two emails from us including hismembership kit and password and reminding him to use his $Off Your NextPurchase On November 18, 2008, we sent Mr [redacted] an email explaining how toaccess the Discounts & Rewards membershipWe also sent Mr [redacted] an emailwith the PIN code assigned to him $Off Your Next Purchase On November 25, 2008, we sent Mr [redacted] anemail reminding him to use the benefits of his membershipOn December 6, 2008, we sent Mr [redacted] an email to remind him that the free trial membership would concludeon December 18, 2008, and atthat time, he would be billedthe monthly membership feeThe email also included our toll-freetelephone number if he wished to cancel, in which event, he would not becharged Mr [redacted] was charged thefirst $monthly membership fee at the end of his free trial membership on December 18,That same day, we sent Mr[redacted] an email reminding him of the benefits of the membership Mr [redacted] was charged the monthly membership fee from December of to March of Inaddition, we continued to send emails to Mr [redacted] on the following dates: [redacted] remindinghim to use all the benefits ofthe Shopper Discounts & Rewards service Our records indicate that Shopper Discounts and Rewards attemptedto bill Mr [redacted] account on March 18, Four charges of $were disputed and charged back to Shopper Discountsand Rewards resulting in cancellation of his account Those four charges of $were not required fromMr*** In addition, (72) seventy-twocredits of $were issued to his account on May 29, These credits represent full reimbursement ofmembership fees that were billed to his accountShopper Discounts & Rewards makes every effort to bestraightforward with its offers, allowing consumers to make educated choicesregarding the products and services they purchaseFor this reason, it puts themost significant details of its offers in a prominent location -- immediatelynext to the acceptance button (so that a consumer will have those details infront of him or her before joining the service)In addition, Shopper Discounts& Rewards places its key offer details on the very same page as the “YES!”button rather than requiring a consumer to click through one or more links inorder to find these detailsMoreover, when a misunderstanding such as the onewith Mr [redacted] occurs, we are pleased to cancel a customer’s membership, as wehave in this instance We believe we treated Mr [redacted] in a fair and correct manner,and our records reflect that Mr [redacted] took several affirmative steps to sign upfor the Shopper Discounts & Rewards service and received multiplecommunications from us, including a pre-billing notification, prior to thefirst charge on his credit or debit cardWe trust this resolves this matter, however, if you have questions orneed additional information, please do not hesitate to contact meSincerely, [redacted] Manager, Customer Relations

RE: Chao Zhang / Revdex.com Complaint # - Shopper Discounts & Rewards This letter is a response to your correspondence regarding MrZhang’s further complaint with Shopper Discounts & Rewards In a good faith effort to resolve MrZhang’s complaint, we are re-calculated his refund amount to represent the 20% off each and every one of MrZhang’s purchases even though he was not eligible to receive 20% off all of his covered purchases The refund amount of the rebate check is $4,and MrZhang will receive his check within the next three weeks Please let me know if you have any further questions or concerns Sincerely, Trisha JHoffman Manager, Customer Relations

0pt;">This letter is a response to your correspondence regarding the complaint of Ms [redacted] Our records show that Ms [redacted] completed an online transaction at www[redacted] .com on August 25, After completing the transaction she was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $Cash Back Award for trying our service, which she accepted Ms [redacted] agreed to this offer by entering her name and then entering her email address [redacted] .com twice and clicking the “YES!” button on the membership offer page Immediately above the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card they provide to us Immediately above the location on the offer page where Ms [redacted] entered her email address twice and clicked “Yes” is the following statement: “By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Shoppers Discounts & Rewards for billing and benefit processing.” Thus, by accepting the offer, Ms [redacted] agreed that the Shopper Discounts & Rewards $monthly membership fee would be billed to the credit or debit card she provided to us as part of the sign up process for our serviceImmediately after clicking the “YES!” button, Ms [redacted] was taken to another screen welcoming her to the programThe pages advised Ms [redacted] that she had just joined Shopper Discounts & RewardsWithin the next few minutes, Ms [redacted] was sent an email from us including her membership kit and password and reminding her to use her $Cash Back Award On August 26, 2008, we sent Ms [redacted] an email reminding her to use the benefits of her membershipWe also sent Ms [redacted] an email reminding her to use her $Cash Back AwardOn September 12, 2008, we sent Ms [redacted] an email to remind her that the free trial memberships would conclude on September 24, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged Ms [redacted] was billed the first $monthly membership fee on September 24, Ms [redacted] was charged the monthly membership fees from September of to August of In addition, we continued to send emails to Ms [redacted] on the following dates: October 24, 2008, November 23, 2008, December 23, 2008, January 22, 2009, February 21, 2009, March 23, 2009, April 22, 2009, May 22, 2009, June 21, 2009, July 21, 2009, August 20, 2009, September 19, 2009, October 23, 2009, November 18, 2009, December 18, 2009, January 17, 2010, February 16, 2010, March 18, 2010, April 17, 2010, May 17, 2010, June 16, 2010, July 16, 2010, August 14, 2010, September 13, 2010, October 13, 2010, November 12, 2010, December 12, 2011, January 11, 2011, February 10, 2011, March 12, 2011, April 11, 2011, May 11, 2011, June 10, 2011, July 10, 2011, August 09, 2011, September 08, 2011, October 08, 2011, November 07, 2011, December 07, 2011, January 06, 2012, February 05, 2012, March 06, 2012, April 05, 2012, May 05, 2012, June 04, 2012, July 04, 2012, August 03, 2012, September 02, 2012, October 02, 2012, November 02, 2012, December 02, 2012, January 01, 2013, January 31, 2013, March 02, 2013, April 01, 2013, May 01, 2013, May 31, 2013, June 30, 2013, July 30, 2013, August 29, 2013, September 28, 2013, November 27, 2013, December 27, 2013, January 26, 2014, February 25, 2014, March 27, 2014, April 26, 2014, May 26, 2014, June 25, 2014, July 25, 2014, August 24, 2014, September 23, 2014, October 23, 2014, November 22, 2014, December 22, 2014, January 21, 2015, February 20, 2015, March 22, 2015, April 21, 2015, May 21, 2015, June 20, 2015, July 20, 2015, August 19, 2015, and September 4, reminding her to use all the benefits of the Shopper Discounts & Rewards service Ms [redacted] ’s Shopper Discounts & Rewards membership was canceled on September 22, Consistent with company policy, four credits of $were issued to her account at that time In order to uphold our high level of customer satisfaction, an additional eighty (80) credits in the amount of $were processed on September 30, These credits represent full reimbursement of membership fees that were successfully billed to her account Shopper Discounts & Rewards make every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Ms [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance We believe we treated Ms [redacted] in a fair and correct manner, and our records reflect that Ms [redacted] took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me Sincerely, Trisha JH [redacted] Manager, Customer Relations