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WebMart Reviews (1)

Point #1: Patient unaware that outstanding balance due had been turned over to a collection agencyPatient was informed on several occasions that the patient is financially responsible for equipment, up to and including having the account sent to a collection agency for failure to receive payment On June 26, patient signed a "Notice of Possible Denial", acknowledging that he understood that he would be personally and fully responsible for payment in the event his insurance would not pay for equipmentOn October 17, a discussion was held with the patient that, due to termination of his insurance coverage, patient would be financially responsible for the equipment if he chose to keep itPatient at that time elected to keep the equipmentOn December 18, payment arrangements were made with the patient to make payments monthlyOn December 26, patient submitted a payment for $On January 26, patient submitted a payment for $On February 26, patient submitted a payment for $No payments were made during March, April, May, June or July On August 17, patient contacted WB because he had received letter indicating that if payments did not resume, account would be sent to a collection agencyPatient verbally agreed to resume monthly paymentsNo payments were made during September, October, November or December On January 25, patient account was sent to a collection agency for an outstanding balanceAll future services were to be "Cash and Carry" Point #2: Patient received conflicting information regarding amount owed by the patientWe apologize for the apparent conflicting information presented to the patient regarding outstanding balances that may be owed to either Williams Bros or the collection agencyHowever, once an account has been sent to a collection agency, payment arrangements are then between the patient and the collection agencyA payment in full can be made to Williams Bros., as wellOn January 25, patient account was sent to a collection agency for an outstanding balanceAll future services were to be "Cash and Carry"Williams Bros policy is that, once an account has been sent to a collection agency, all future transactions are "Cash and Carry" until Williams Bros is notified by the collection agency that the balance due has been paid in full to the collection agency, or the account is paid in full to Williams Bros Desired Settlement: "I just want to get my mask, and have it added to our billNow that we know we have an outstanding balance, we would like to receive a monthly bill so we can make the payments on it." As mentioned in the points above, the outstanding balance owed is now between the patient and the collection agencyUntil Williams Bros is paid in full by the patient, or informed by the collection agency that the balance has been paid in full, all transactions are "Cash and Carry"No further payment plans to Williams Bros or monthly billing by Williams Broscan occur until the outstanding account balance has been resolvedA payment plan between the patient and the collection agency is a possibilityThe patient should contact the collection agency to discuss that option and determine if the collection agency would approve of such an arrangement

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