I had a problem with a leaking tub faucet which I tried to fix myself, with no luck
Your plumber Pattric N responded to my callHe was on time and very friendly
It did not bother him that I was "looking over his shoulder" as he fixed it
I am very pleased with him and the repair he made
Dear Revdex.com:
We feel that we have responded to the unfortunate events
surrounding this service in a professional manner, adhering to the proper procedures
Once the customer contacted us regarding an issue, we responded
immediately
Additionally, our restoration team was on site several times with
recommendations to treat the water damage in the best interest of the property
and customerWe attempted to rectify the situation and take care of all
damages the customer felt were caused by us***ver, the customer refused to
allow our restoration team to properly remediate the water damage, and did not
want to go forward with recommendations for structural dryingThe customer
also hired a separate company, filed an insurance claim and asked our
restoration team to remove themselves, and their equipment, from the property
We felt it was in the best interest of all parties involved to allow the insurance
companies to resolve the matter for the customerWe were advised that the customer
was fully reimbursed all monies for all damagesAll further correspondence was
to go through insurance, as is customary, and the customer can contact their
insurance company for all updates.
Tina *** has personally responded to the
mediation company and been in constant contact with the *** *** insurance
company following professional advice for proper procedures and communication
We also received a certified letter on April from the customer and immediately
sent a response via email acknowledging receipt of the letter and informing the
customer that per our insurance company, it was now out of our hands and we
were awaiting their reportThe insurance company should have already reached
out to the customer at that time.
As the customer has already filed a claim with
Small Claims Court, we are prepared to address the events described at that
scheduled date
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I just received a refund check in todays mail, I however still have not received the signed original invoice at the time of service, all I received was a photo copy of a copy, and this was NOT the original invoice that I signe at the time of service, I guess the copmany still failed at their customer service efforts
Regards,
*** ***
We have used Bill Howe's services twice and were very pleased with this businessThis summer we needed to replace the air conditioner and called Bill HoweWe received a good estimate and there was no pushing to buy a new air conditionerThe technicians provided us with an honest assessmentWe were very happy with the team that installed the new unit*** and his partner were very professional and knowledgeableThey worked efficiently and did not disrupt our daysThe new unit, Lennox, works greatWe will definitely use Bill Howe's services again if needed
Bill Howe, what can you say about themThey know how to rip you offThey don't correct any thing with a single service visit, they come back several timesThat way they can charge you for each service visitI originally had them install a new AC/heating unitThought it was pretty good job and it worked great till right after the full warranty was done, not only parts are freeSo they come back several time to correct the issuesFirst the coil went out and that took four visits and over $just in laborThen a couple of more months went by and then the pump unit failedBut after two more visits, I changed it myselfWay cheaper that way
Thank you for your assistance. I am attaching a formal letter in response to this complaint, and at this time, we believe it to be fully resolved.
Sincerely,
[redacted]
Bill Howe Family of...
Companies
Dear Revdex.com,
We received the formal complaint on Wednesday, February 26. At this time, we were already corresponding
with the customer and working towards a resolution. Shortly after receiving the Revdex.com notification, we also heard
back from the customer via email accepting our already offered refund for the full amount.
We appreciate the customer's communication and believe we have successfully reached a happy conclusion. If
the Revdex.com requires further action from us, please don't hesitate to contact me.
We checked for the leak in the meter box and found the leak
was further up the line somewhere in the yard. Our technician presented three
options. We could call CPL (an exterior leak location company) to come and
locate the leak. We do all inside locations, but not exterior...
and refer that
out and then we make the repair based on that location service. We could start
digging in the area the leak was most likely coming from at $145 per hour. Or,
we could start digging with both the plumber and the helper at $195 (helper at
$50/hr and plumber at $145) which would make the digging faster. We offered
very transparent pricing for all options.
Our plumber did bail out the water using a cup, which is
common practice and a much quicker method of determining if the leak is in the
meter box (It is difficult to get a pump in the meter box with limited room).
We always outline options for our customers whenever
possible and feel this is a case of miscommunication. We do plumbing work and
leak repair outside and would happily dig with, or without, extra assistance,
and attempt to find and diagnose problems swiftly for the benefit of our
customers. We will happily discuss the service call if the customer wishes, but
do not feel we have acted unethically.
Thank you.
Thank you for allowing us the opportunity to make this situation right. The Operations Manager, [redacted], received and responded to your email yesterday to expedite your your desired settlement. We are confident that we can come to a satisfactory...
resolution and look forward to assisting you through the process. Please contact [redacted] directly so that we may begin working towards a resolution.
I had a problem with a leaking tub faucet which I tried to fix myself, with no luck
Your plumber Pattric N responded to my callHe was on time and very friendly
It did not bother him that I was "looking over his shoulder" as he fixed it
I am very pleased with him and the repair he made
Dear Revdex.com:
We feel that we have responded to the unfortunate events
surrounding this service in a professional manner, adhering to the proper procedures
Once the customer contacted us regarding an issue, we responded
immediately
Additionally, our restoration team was on site several times with
recommendations to treat the water damage in the best interest of the property
and customerWe attempted to rectify the situation and take care of all
damages the customer felt were caused by us***ver, the customer refused to
allow our restoration team to properly remediate the water damage, and did not
want to go forward with recommendations for structural dryingThe customer
also hired a separate company, filed an insurance claim and asked our
restoration team to remove themselves, and their equipment, from the property
We felt it was in the best interest of all parties involved to allow the insurance
companies to resolve the matter for the customerWe were advised that the customer
was fully reimbursed all monies for all damagesAll further correspondence was
to go through insurance, as is customary, and the customer can contact their
insurance company for all updates.
Tina *** has personally responded to the
mediation company and been in constant contact with the *** *** insurance
company following professional advice for proper procedures and communication
We also received a certified letter on April from the customer and immediately
sent a response via email acknowledging receipt of the letter and informing the
customer that per our insurance company, it was now out of our hands and we
were awaiting their reportThe insurance company should have already reached
out to the customer at that time.
As the customer has already filed a claim with
Small Claims Court, we are prepared to address the events described at that
scheduled date
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I just received a refund check in todays mail, I however still have not received the signed original invoice at the time of service, all I received was a photo copy of a copy, and this was NOT the original invoice that I signe at the time of service, I guess the copmany still failed at their customer service efforts
Regards,
*** ***
We have used Bill Howe's services twice and were very pleased with this businessThis summer we needed to replace the air conditioner and called Bill HoweWe received a good estimate and there was no pushing to buy a new air conditionerThe technicians provided us with an honest assessmentWe were very happy with the team that installed the new unit*** and his partner were very professional and knowledgeableThey worked efficiently and did not disrupt our daysThe new unit, Lennox, works greatWe will definitely use Bill Howe's services again if needed
Bill Howe, what can you say about themThey know how to rip you offThey don't correct any thing with a single service visit, they come back several timesThat way they can charge you for each service visitI originally had them install a new AC/heating unitThought it was pretty good job and it worked great till right after the full warranty was done, not only parts are freeSo they come back several time to correct the issuesFirst the coil went out and that took four visits and over $just in laborThen a couple of more months went by and then the pump unit failedBut after two more visits, I changed it myselfWay cheaper that way
Good Afternoon,
Thank you for your assistance. I am attaching a formal letter in response to this complaint, and at this time, we believe it to be fully resolved.
Sincerely,
[redacted]
Bill Howe Family of...
Companies
Dear Revdex.com,
We received the formal complaint on Wednesday, February 26. At this time, we were already corresponding
with the customer and working towards a resolution. Shortly after receiving the Revdex.com notification, we also heard
back from the customer via email accepting our already offered refund for the full amount.
We appreciate the customer's communication and believe we have successfully reached a happy conclusion. If
the Revdex.com requires further action from us, please don't hesitate to contact me.
We checked for the leak in the meter box and found the leak
was further up the line somewhere in the yard. Our technician presented three
options. We could call CPL (an exterior leak location company) to come and
locate the leak. We do all inside locations, but not exterior...
and refer that
out and then we make the repair based on that location service. We could start
digging in the area the leak was most likely coming from at $145 per hour. Or,
we could start digging with both the plumber and the helper at $195 (helper at
$50/hr and plumber at $145) which would make the digging faster. We offered
very transparent pricing for all options.
Our plumber did bail out the water using a cup, which is
common practice and a much quicker method of determining if the leak is in the
meter box (It is difficult to get a pump in the meter box with limited room).
We always outline options for our customers whenever
possible and feel this is a case of miscommunication. We do plumbing work and
leak repair outside and would happily dig with, or without, extra assistance,
and attempt to find and diagnose problems swiftly for the benefit of our
customers. We will happily discuss the service call if the customer wishes, but
do not feel we have acted unethically.
Thank you.
Dear Mr. [redacted],
Thank you for allowing us the opportunity to make this situation right. The Operations Manager, [redacted], received and responded to your email yesterday to expedite your your desired settlement. We are confident that we can come to a satisfactory...
resolution and look forward to assisting you through the process. Please contact [redacted] directly so that we may begin working towards a resolution.
Thank you,
[redacted]