Ms. [redacted] purchased a pair of progressive sunsenser lenses on 07/25/2015. Sunsenser lenses are differnet than transition lenses in the fact that the photosensitive material is embedded throughout the lens. In contrast, transition lenses are a coating on the front surface of the lenses. Sunsenser...
lenses do not have this coating.
On 01/08/2016, the progressive sunsenser lenses were replaced at no charge, Under the 12 month warranty for her lenses.
On 07/15/2017, 18 months later, Lenses were presented for replacement, and at that time was told she would be charged half of the replacement cost for the lenses, that with the time that had passed since their purchase, the lenses could not be replaced at no charge. With the original purchase date of 07/25/2015 and replacement of lenses 18 months ago, on 01/08/2016, we were trying to be reasonable and only charge her 50% of replacement cost. The lenses provided in both cases were progressive sunsenser lenses that do not have a coating on them, like the transition lenses do. This was unsatisfactory and she left.
Ms. [redacted] purchased a pair of progressive sunsenser lenses on 07/25/2015. Sunsenser lenses are differnet than transition lenses in the fact that the photosensitive material is embedded throughout the lens. In contrast, transition lenses are a coating on the front surface of the lenses. Sunsenser...
lenses do not have this coating.
On 01/08/2016, the progressive sunsenser lenses were replaced at no charge, Under the 12 month warranty for her lenses.
On 07/15/2017, 18 months later, Lenses were presented for replacement, and at that time was told she would be charged half of the replacement cost for the lenses, that with the time that had passed since their purchase, the lenses could not be replaced at no charge. With the original purchase date of 07/25/2015 and replacement of lenses 18 months ago, on 01/08/2016, we were trying to be reasonable and only charge her 50% of replacement cost. The lenses provided in both cases were progressive sunsenser lenses that do not have a coating on them, like the transition lenses do. This was unsatisfactory and she left.