[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***@ [redacted] .org [redacted]
To whom it may concern, [redacted] had a domain lost in 2014, [redacted] .comThis domain expired on 2/24/after being registered for a year term on 2/24/No renewal attempt was made prior to expirationUpon expiration Webs grants a day grace period to renew the domain with no penaltyAfter that grace period most domains can be recovered, but there is a higher cost.The first contact to the Webs Care team regarding the renewal of [redacted] .com was on 3/25/At that time the first Care Representative assumed that [redacted] .com had already gone out of the grace period before [redacted] pointed out that she saw the renewal option still active within her account [redacted] did not renew at that time and reached out again later the same day asking another agent how long the grace period was, not supplying a domain name or account numberThis inquiry was a general question where [redacted] supplied "Friday" as the end of her grace period merely asking what time of day domains exited the grace periodAt no time was [redacted] promised any additional time or exception to the procedure.On 3/27/ [redacted] was instructed on how to recover [redacted] .com, since it had left the grace periodShe declined the opportunity to recover the domain through Webs.It's regrettable that we cannot recover [redacted] .com for [redacted] at this point it timeThe domain appears to still be owned by a domain resellerIt has not been under the control of Webs since at least May of 2014.The current situation mentioned is regarding generationleadzetc.comThis domain was registered for a year term on 5/8/at 8:18PM ETAutomatic renewal attempts failed on 5/6/2015, 5/8/2015, 5/12/ [redacted] requested and should have received on 5/7/the EPP Key needed to transfer this domain away from WebsWith the domain expired it can be more difficult to transferWe have renewed generationleadzetc.com for one year at no cost to [redacted] to help facilitate the transfer.We cannot honor the request of compensation for the loss of [redacted] .com and hope that the renewal of generationleadzetc.com will help avoid a similar situation.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,Ms [redacted] created her account with Webs in September of There have been several premium packages on this account since it's creationThe most recent was our Enhanced Year Package, purchased on 3/9/This package was $and setup to renew every years The renewal from 3/9/was refunded to the [redacted] account charged on the same day a request was submitted from [redacted] Ms [redacted] should see this refund in her [redacted] account already.We were unable to locate any previous communications from Ms [redacted] requesting a refund for the charge, but apologize if this was unwanted [redacted] will only allow refunds within days of a purchase, so we are unable to credit the 3/20/charge back through [redacted] We will send this $back to Ms [redacted] in the form of a check, which Ms [redacted] should expect in within the next 2-weeks.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,In [redacted] purchase an email package using the credit card that was recently chargedThis email package was set to renew automatically this yearA refund request was submitted to the Webs billing team the evening of 6/16/The refund was processed the morning of 6/17/It can take 7-business days for the refund to post back to MrCrawford's credit card.All Premium Services have been canceled on this Webs account and there will be no future automatic billings.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,On October 24, [redacted] registered a domain name with Webs and purchased email servicesBoth were set to automatically renew, which resulted in the two charges in question [redacted] ***'s domain and email subscriptions were canceled yesterday and both charges were refundedThere will be no further charges from Webs for this account.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,We have reached out to the customer to address their concerns and will continue the conversation via email and phone.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,It has been determined that [redacted] 's site violates the Webs Terms of ServiceThe terms have not changed recently, they are just more proactively enforcedWhile this policy does also state that a refund is not due to those who violate the policy, we have made an exceptionA full refund of the $will be issued to [redacted] in the form of a check [redacted] can expect this refund within the next 10-business days.Kindest Regards,Webs
To whom it may concern, [redacted] was affected by two recent issues Webs has experiencedOne has been resolved and we are working to resolve the otherAs requested, we have refunded [redacted] 's most recent renewal of $The Premium services are still active and the website is still online.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,Mr [redacted] experienced a bug while editing links on a page of his websiteWe apologize for this frustrationWe do not typically edit sites for customers, but have made an exception in this caseWe have made the requested changes to the links on his siteAll links should be set as desired and open in new tabs.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,We are currently experiencing an issue with our Email Blast toolOur engineering team is prioritizing resolution, but it may be as long as more weeks until we have this issue addressedWe are posting periodic updates to https://webs[redacted] .com/hc/en-us/community/posts/ [redacted] , and will post there once the issue has been resolved.While no desired compensation was requested, we have extended the premium package for this customer for one additional year at no charge.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,There was an error renewing [redacted] ' domain nameThis was resolved on 2/11/and [redacted] was notified.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,The Prayers application was deprecated and should not have been available for installation. We are currently investigating how it was possible to install this app in March of this year and will make any necessary changes to prevent future customers from experiencing this... error. We regret the inconvenience caused by this error and have already refunded the full purchase price paid by [redacted] .Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern, [redacted] created an account with Webs on 4/19/and registered [redacted] on 4/23/Unfortunately, due to limitations with our Web Store he chose to redirect his domain name to another host in February, There appears to have been some confusion over what actions were taken at that time, as the domain was merely pointed to the new host and not transferredOn 5/6/ [redacted] contacted Webs through our Live Chat to see why his site was not onlineAt this time a domain transfer was requested.As the losing registrar on the transfer, we are not able to see exactly what happened when the transfer was initiated and failed with the gaining registrarIn response to this complaint and to help get the site back online until a transfer can be completed, Webs has renewed [redacted] at our cost for one yearWe have unlocked the domain and resent the EPP Key, which can be provided to the registrar of his choosing.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc
To whom it may concern,Trademark infringement can be reported at http://www.webs.com/report-abuseThe site in question, [redacted] /, appeared to be created by a former partner and was left abandonedThe site has been deletedPlease let us know if we can be of further assistance.Kindest Regards,Webs / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern,The site in question, [redacted] , was suspended during an automated process to remove potential spam sitesCertain key terms existed to cause the site to get flaggedUpon further investigation, the site does not violate our Terms of ServiceWe have unfrozen the site and reached out to the customer.The recent purchase noted in the complaint, $on 8/30/2014, was not for [redacted] This purchase was for [redacted] We would be happy to refund this purchase, if the services are not requiredThe customer can respond to the purchase confirmation that was sent to [redacted] , or email [email protected] to request the refund.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc
To whom it may concern,On October 24, [redacted] registered a domain name with Webs and purchased email servicesBoth were set to automatically renew, which resulted in the two charges in question [redacted] ***'s domain and email subscriptions were canceled yesterday and both charges were refunded There will be no further charges from Webs for this account.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,It seems [redacted] 's troubles began with an issue logging into her account that may have been a temporary issue on our sideUnfortunately when she reached out there was confusion over which of the two login methods she was usingWe have reached out to [redacted] to resolve the confusion and are working internally to avoid such confusion in the futureWe have extended [redacted] 's premium services for months in response to this complaint.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***@ [redacted] .org [redacted]
To whom it may concern, [redacted] had a domain lost in 2014, [redacted] .comThis domain expired on 2/24/after being registered for a year term on 2/24/No renewal attempt was made prior to expirationUpon expiration Webs grants a day grace period to renew the domain with no penaltyAfter that grace period most domains can be recovered, but there is a higher cost.The first contact to the Webs Care team regarding the renewal of [redacted] .com was on 3/25/At that time the first Care Representative assumed that [redacted] .com had already gone out of the grace period before [redacted] pointed out that she saw the renewal option still active within her account [redacted] did not renew at that time and reached out again later the same day asking another agent how long the grace period was, not supplying a domain name or account numberThis inquiry was a general question where [redacted] supplied "Friday" as the end of her grace period merely asking what time of day domains exited the grace periodAt no time was [redacted] promised any additional time or exception to the procedure.On 3/27/ [redacted] was instructed on how to recover [redacted] .com, since it had left the grace periodShe declined the opportunity to recover the domain through Webs.It's regrettable that we cannot recover [redacted] .com for [redacted] at this point it timeThe domain appears to still be owned by a domain resellerIt has not been under the control of Webs since at least May of 2014.The current situation mentioned is regarding generationleadzetc.comThis domain was registered for a year term on 5/8/at 8:18PM ETAutomatic renewal attempts failed on 5/6/2015, 5/8/2015, 5/12/ [redacted] requested and should have received on 5/7/the EPP Key needed to transfer this domain away from WebsWith the domain expired it can be more difficult to transferWe have renewed generationleadzetc.com for one year at no cost to [redacted] to help facilitate the transfer.We cannot honor the request of compensation for the loss of [redacted] .com and hope that the renewal of generationleadzetc.com will help avoid a similar situation.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,Ms [redacted] created her account with Webs in September of There have been several premium packages on this account since it's creationThe most recent was our Enhanced Year Package, purchased on 3/9/This package was $and setup to renew every years The renewal from 3/9/was refunded to the [redacted] account charged on the same day a request was submitted from [redacted] Ms [redacted] should see this refund in her [redacted] account already.We were unable to locate any previous communications from Ms [redacted] requesting a refund for the charge, but apologize if this was unwanted [redacted] will only allow refunds within days of a purchase, so we are unable to credit the 3/20/charge back through [redacted] We will send this $back to Ms [redacted] in the form of a check, which Ms [redacted] should expect in within the next 2-weeks.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,In [redacted] purchase an email package using the credit card that was recently chargedThis email package was set to renew automatically this yearA refund request was submitted to the Webs billing team the evening of 6/16/The refund was processed the morning of 6/17/It can take 7-business days for the refund to post back to MrCrawford's credit card.All Premium Services have been canceled on this Webs account and there will be no future automatic billings.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,On October 24, [redacted] registered a domain name with Webs and purchased email servicesBoth were set to automatically renew, which resulted in the two charges in question [redacted] ***'s domain and email subscriptions were canceled yesterday and both charges were refundedThere will be no further charges from Webs for this account.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,We have reached out to the customer to address their concerns and will continue the conversation via email and phone.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,It has been determined that [redacted] 's site violates the Webs Terms of ServiceThe terms have not changed recently, they are just more proactively enforcedWhile this policy does also state that a refund is not due to those who violate the policy, we have made an exceptionA full refund of the $will be issued to [redacted] in the form of a check [redacted] can expect this refund within the next 10-business days.Kindest Regards,Webs
To whom it may concern, [redacted] was affected by two recent issues Webs has experiencedOne has been resolved and we are working to resolve the otherAs requested, we have refunded [redacted] 's most recent renewal of $The Premium services are still active and the website is still online.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,Mr [redacted] experienced a bug while editing links on a page of his websiteWe apologize for this frustrationWe do not typically edit sites for customers, but have made an exception in this caseWe have made the requested changes to the links on his siteAll links should be set as desired and open in new tabs.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,We are currently experiencing an issue with our Email Blast toolOur engineering team is prioritizing resolution, but it may be as long as more weeks until we have this issue addressedWe are posting periodic updates to https://webs[redacted] .com/hc/en-us/community/posts/ [redacted] , and will post there once the issue has been resolved.While no desired compensation was requested, we have extended the premium package for this customer for one additional year at no charge.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,There was an error renewing [redacted] ' domain nameThis was resolved on 2/11/and [redacted] was notified.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,The Prayers application was deprecated and should not have been available for installation. We are currently investigating how it was possible to install this app in March of this year and will make any necessary changes to prevent future customers from experiencing this... error. We regret the inconvenience caused by this error and have already refunded the full purchase price paid by [redacted] .Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern, [redacted] created an account with Webs on 4/19/and registered [redacted] on 4/23/Unfortunately, due to limitations with our Web Store he chose to redirect his domain name to another host in February, There appears to have been some confusion over what actions were taken at that time, as the domain was merely pointed to the new host and not transferredOn 5/6/ [redacted] contacted Webs through our Live Chat to see why his site was not onlineAt this time a domain transfer was requested.As the losing registrar on the transfer, we are not able to see exactly what happened when the transfer was initiated and failed with the gaining registrarIn response to this complaint and to help get the site back online until a transfer can be completed, Webs has renewed [redacted] at our cost for one yearWe have unlocked the domain and resent the EPP Key, which can be provided to the registrar of his choosing.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc
To whom it may concern,Trademark infringement can be reported at http://www.webs.com/report-abuseThe site in question, [redacted] /, appeared to be created by a former partner and was left abandonedThe site has been deletedPlease let us know if we can be of further assistance.Kindest Regards,Webs / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern,The site in question, [redacted] , was suspended during an automated process to remove potential spam sitesCertain key terms existed to cause the site to get flaggedUpon further investigation, the site does not violate our Terms of ServiceWe have unfrozen the site and reached out to the customer.The recent purchase noted in the complaint, $on 8/30/2014, was not for [redacted] This purchase was for [redacted] We would be happy to refund this purchase, if the services are not requiredThe customer can respond to the purchase confirmation that was sent to [redacted] , or email [email protected] to request the refund.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc
To whom it may concern,On October 24, [redacted] registered a domain name with Webs and purchased email servicesBoth were set to automatically renew, which resulted in the two charges in question [redacted] ***'s domain and email subscriptions were canceled yesterday and both charges were refunded There will be no further charges from Webs for this account.Please let us know if we can be of further assistance.Kindest Regards,Webs
To whom it may concern,It seems [redacted] 's troubles began with an issue logging into her account that may have been a temporary issue on our sideUnfortunately when she reached out there was confusion over which of the two login methods she was usingWe have reached out to [redacted] to resolve the confusion and are working internally to avoid such confusion in the futureWe have extended [redacted] 's premium services for months in response to this complaint.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc