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February 5, 2018Revdex.comServing Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220*** *** *** ***This is Jesse M***, general sales manager of Jones Chevrolet in Warren PAI am writing in response to complaint id ***We have acknowledged the complaint
that the customer has brought up, I and the owner have spoken to him, and stated that we are not refunding the money or taking the car backWe did have the vehicle serviced at the dealership of his choice, where he knew the service department personallyI spoke with the service advisor an approved the repairs, and he stated "other than the couple of things that need done, this is in excellent condition for a 2009/' Our owner and the salesperson have been in telephone contact with the customer that we are going to find a vehicle that we can trade him even on, to bring this to a close.I am. Very truly yours, Jesse M***Jones Chevrolet*** *** *
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Tuesday, March 21, 2017To whom it may concern,The individual stated he took the vehicle to the dealership and now the car won't startThe vehicle (a Chevrolet Impala) was towed into our dealership with a no start issueThis no start was a result of the recent transmission repairs that the
customer had completed himself on the vehicleAfter transmission repairs it is common to need the transmission control module reprogrammedWe brought the vehicle into the shop and reprogrammed the transmission control moduleIt programmed successfully but still would not startAfter scanning all modules for codes we were able to find that there was no communication with the ABS moduleFurther inspection of the ABS module showed that the main connector was broken and was not making significant contactAfter reseating the connector the vehicle started as it should have and was ready for a test driveNo problem was found with the actual ABS module, just the connectorOur technician went to test drive the vehicle and found that the brakes on the vehicle were terrible, terrible to the point that our service writer would not let the customer have the vehicle back until we at least attempted to get them working betterWe bled the brake system (at no charge to the customer) several times which did produce a better pedal but still not well enoughWe recommended a new brake master cylinder and explained that it probably went bad when the transmission was removed and the brake lines were left to drain the system dryWe billed the customer for the program time (hour of labor) even though we had worked on it for around hoursThe customer declined the master cylinder replacement and had the vehicle towed to the used car dealership that he had purchased it fromThat is the last we had heard from the individual.Sincerely,Scott * D***Jones Chevrolet Inc

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Address: 3777 Dicksonia Dr, Lexington, Kentucky, United States, 40517-1906

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www.joneschevrolet.com

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