At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing [redacted] concerns has been sent via US Postal mail to her address on file
March 31, [redacted] RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted] I am writing in response to your recent letter to the Better Business BureauI apologize for any frustration you may have experienced My research regarding your concerns as outlined in your letter indicates the following: My review of your account verifies that the monthly service charge of $for a Premier checking account was debited from July through March 2016, totaling $ Due to the circumstances, on March 29, 2016, your account was rebated the full amount of $Additionally, as requested, we closed this account on March 30, 2016, and mailed a check in the amount of $ representing the remaining balance, to you at the address as indicated above At Webster Bank we strive for excellence in everything that we do, and take pride in our customer service; I regret you received less than our expectations We take these matters seriously and have addressed and shared this matter with the parties involved and the appropriate levels of managementThis situation also been submitted to our Voice of the Customer program which is reviewed by our executive management Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me directly at ###-###-#### Sincerely, Diana H [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com
Webster Bank records do not indicate any business account for [redacted] and there are no recent check orders placed from our check vendor [redacted] Please provide more detailsThank you, [redacted] VP, Customer Relations Office of the President, Webster Bank, N.A
May 20, Roman"> [redacted] RE: Letter to the Revdex.com Dear Ms***: I am writing in response to your recent letter to the Revdex.comI apologize for any frustration you may have experienced At Webster Bank we strive for excellence in everything that we do, and take pride in our customer serviceI regret that you feel you received less than our expectations in all your experiences At the time you opened your account on March 23, you were provided with the terms and conditions for the promotion offering $ to open a new accountUnder the terms of this promotion, accounts meeting the requirements would be credited at the end of the promotion period; May 29, Additionally, the terms indicate that the account must be in good standing at the time of paymentAn account is considered to be in good standing if it has a positive balance and is not in the process of being closed Per our disclosures, which you agreed to at account opening and through your use of the account, we reserve the right to close your Account at any time, without notice, if we have sustained a loss or reasonably believe that we will be exposed to risk or loss Due to derogatory information received after your account was opened, your account was closed effective May 12, As a result; the account was ineligible for the promotion offer of $50.00, and a check for the balance in the account, $615.20, was sent to the address indicated above Your comments regarding this have been submitted to our [redacted] program which is reviewed by our executive management Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me at [redacted] Sincerely, [redacted] VP, Customer RelationsOffice of the President Cc: Revdex.com
March 14, [redacted] RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted] I am writing in response to your recent letter to the Better Business BureauI apologize for any frustration you may have experienced My research regarding your concerns as outlined in your letter indicates the following: The promotional mailer for opening a new Webster Bank Premier Checking account clearly disclosed the requirements necessary to qualify to receive the $bonusAs this mailer was in your possession the requirements were available for your review Unfortunately, as the qualifying requirements were not met within the stated timeframe, you are not eligible to receive the bonus payout At Webster Bank we strive for excellence in everything that we do, and take pride in our customer service; I regret you feel you received less than our expectations Your concerns regarding this have been submitted to our Voice of the Customer program which is reviewed by our executive management Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me directly at ###-###-#### Sincerely, Diana H [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com
Tell us why here...At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response dated September 14, 2017, addressing [redacted] concerns has been sent via US Postal mail
July 21, RE: Letter to the Better Business Bureau, Case # [redacted] To Whom It May Concern: At Webster Bank, N.Awe strive for excellence in everything that we do and take pride in our customer serviceWe have contacted [redacted] directly and a written response addressing her concerns has been sent via US Postal mail
April 16, [redacted] RE: Letter to the Revdex.com Dear Ms [redacted] : I am writing in response to your recent response to the Revdex.com with regards to our correspondence dated April 3, Webster Bank’s Deposit Account Disclosures fully explain Webster Bank terms and conditions of our accountsUnder the heading of Statements of Account and Reasonable Care it states; “You agree to contact us immediately upon your discovery of any error; and if you fail to exercise reasonable care in either your internal procedures or in examining your statement, or fail to report forgeries, alterations, or errors of any kind to us within thirty (30) days of the mailing date (or the date you were notified that your statement was made available if you receive your statement via Online Services) of the statement containing or describing the item(s) or Account transaction(s) in question, you waive any and all claims based on such error or unauthorized transaction.” Per State guidelines we are required to only retain account information for a period of seven years A custodial account would be listed on your statement as [redacted] “CUST FOR” The account in question was listed as XXXX “OR” [redacted] thereby indicating this as a Joint Account As I stated in my letter dated April 3, 2015, for these reasons we are unable to provide reimbursement Sincerely, [redacted] VP, Customer Relations Office of the President Cc: Revdex.com
Complaint: [redacted] I am rejecting this response because: that completely not true that I don't respondPlease read my first email againI do research and I found that not only I have problem with webster bank,there is more people they still waiting for they manyThats really disappointed how you treat the loyal customer for over ten years,unemployment mother with two little kidsI close my account today and next week I close second accountYou not the only one bank Sincerely, [redacted]
At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceOur account disclosures and fee schedules are clearly disclosed to our customers A written response addressing [redacted] ***’s concerns has been sent via [redacted] ***
At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing [redacted] concerns has been sent via US Postal mail to her address on file
March 31, [redacted] RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted] I am writing in response to your recent letter to the Better Business BureauI apologize for any frustration you may have experienced My research regarding your concerns as outlined in your letter indicates the following: My review of your account verifies that the monthly service charge of $for a Premier checking account was debited from July through March 2016, totaling $ Due to the circumstances, on March 29, 2016, your account was rebated the full amount of $Additionally, as requested, we closed this account on March 30, 2016, and mailed a check in the amount of $ representing the remaining balance, to you at the address as indicated above At Webster Bank we strive for excellence in everything that we do, and take pride in our customer service; I regret you received less than our expectations We take these matters seriously and have addressed and shared this matter with the parties involved and the appropriate levels of managementThis situation also been submitted to our Voice of the Customer program which is reviewed by our executive management Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me directly at ###-###-#### Sincerely, Diana H [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com
Webster Bank records do not indicate any business account for [redacted] and there are no recent check orders placed from our check vendor [redacted] Please provide more detailsThank you, [redacted] VP, Customer Relations Office of the President, Webster Bank, N.A
May 20, Roman"> [redacted] RE: Letter to the Revdex.com Dear Ms***: I am writing in response to your recent letter to the Revdex.comI apologize for any frustration you may have experienced At Webster Bank we strive for excellence in everything that we do, and take pride in our customer serviceI regret that you feel you received less than our expectations in all your experiences At the time you opened your account on March 23, you were provided with the terms and conditions for the promotion offering $ to open a new accountUnder the terms of this promotion, accounts meeting the requirements would be credited at the end of the promotion period; May 29, Additionally, the terms indicate that the account must be in good standing at the time of paymentAn account is considered to be in good standing if it has a positive balance and is not in the process of being closed Per our disclosures, which you agreed to at account opening and through your use of the account, we reserve the right to close your Account at any time, without notice, if we have sustained a loss or reasonably believe that we will be exposed to risk or loss Due to derogatory information received after your account was opened, your account was closed effective May 12, As a result; the account was ineligible for the promotion offer of $50.00, and a check for the balance in the account, $615.20, was sent to the address indicated above Your comments regarding this have been submitted to our [redacted] program which is reviewed by our executive management Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me at [redacted] Sincerely, [redacted] VP, Customer RelationsOffice of the President Cc: Revdex.com
March 14, [redacted] RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted] I am writing in response to your recent letter to the Better Business BureauI apologize for any frustration you may have experienced My research regarding your concerns as outlined in your letter indicates the following: The promotional mailer for opening a new Webster Bank Premier Checking account clearly disclosed the requirements necessary to qualify to receive the $bonusAs this mailer was in your possession the requirements were available for your review Unfortunately, as the qualifying requirements were not met within the stated timeframe, you are not eligible to receive the bonus payout At Webster Bank we strive for excellence in everything that we do, and take pride in our customer service; I regret you feel you received less than our expectations Your concerns regarding this have been submitted to our Voice of the Customer program which is reviewed by our executive management Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me directly at ###-###-#### Sincerely, Diana H [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com
Tell us why here...At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response dated September 14, 2017, addressing [redacted] concerns has been sent via US Postal mail
July 21, RE: Letter to the Better Business Bureau, Case # [redacted] To Whom It May Concern: At Webster Bank, N.Awe strive for excellence in everything that we do and take pride in our customer serviceWe have contacted [redacted] directly and a written response addressing her concerns has been sent via US Postal mail
April 16, [redacted] RE: Letter to the Revdex.com Dear Ms [redacted] : I am writing in response to your recent response to the Revdex.com with regards to our correspondence dated April 3, Webster Bank’s Deposit Account Disclosures fully explain Webster Bank terms and conditions of our accountsUnder the heading of Statements of Account and Reasonable Care it states; “You agree to contact us immediately upon your discovery of any error; and if you fail to exercise reasonable care in either your internal procedures or in examining your statement, or fail to report forgeries, alterations, or errors of any kind to us within thirty (30) days of the mailing date (or the date you were notified that your statement was made available if you receive your statement via Online Services) of the statement containing or describing the item(s) or Account transaction(s) in question, you waive any and all claims based on such error or unauthorized transaction.” Per State guidelines we are required to only retain account information for a period of seven years A custodial account would be listed on your statement as [redacted] “CUST FOR” The account in question was listed as XXXX “OR” [redacted] thereby indicating this as a Joint Account As I stated in my letter dated April 3, 2015, for these reasons we are unable to provide reimbursement Sincerely, [redacted] VP, Customer Relations Office of the President Cc: Revdex.com
Complaint: [redacted] I am rejecting this response because: that completely not true that I don't respondPlease read my first email againI do research and I found that not only I have problem with webster bank,there is more people they still waiting for they manyThats really disappointed how you treat the loyal customer for over ten years,unemployment mother with two little kidsI close my account today and next week I close second accountYou not the only one bank Sincerely, [redacted]
At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceOur account disclosures and fee schedules are clearly disclosed to our customers A written response addressing [redacted] ***’s concerns has been sent via [redacted] ***