Webster Hauling

Webster Hauling is by far the WORST company to do business with. I will not even call them a company due to their lack of customer responsiveness and overall lack of communication. I placed an order for my car to be shipped on December 3rd. ONE MONTH LATER - there has been no response or updates, they took my deposit and won't pick up the phone or reply to any emails. Piss poor performance and 0/10 customer experience.

I contacted Webster to have vehicles shipped across country They said it could be done easily They collected a deposit to start the process and said I would be contacted within to days for shipping my vehicle I called several times and got "still looking for a driver" It has been days and they have still not gotten a date set up for car transport I contacted them and told them I wanted my money back and I was cancelling the request, to them, for car transport services They were very nice until they got my money and then the service stopped

Highly recommend Webster Hauling Inc
Paid deposit on Thursand within hour they had a driver
Driver picked up the car the same day in Arizona and delivered it to us in Delaware on Monday! That's SUPER FAST delivery Price was great (they worked within my budget) It was a pleasure speaking with Gary who was very professional and took his time to explain the whole processDon't hesitate to call them for all of your transporting needs

When I initially called Wayne, the owner of Webster Hauling he told me he would set up the hauling of our vehicle, but he would need a depositI foolishly gave him our credit card number, not once but twice, as we added another vehicle to be transportedHe NEVER sent me any confirmation dates or a contract.He never even called me, I had to make a follow up phone call! He stated on the phone BOTH times we spoke that the deposit was 100% refundable should we have a change of plans! Well, guess what? We have changed our plans and Wayne now refuses to refund our $300.00!!! He never discussed our final pick up or transport dates and never sent an e mail to finalize anything! He insists on keeping our deposit and only offered to apply it to a future transport! Why would we even consider doing business in the future with someone this unprofessional? I was foolish to trust him and take him at his wordI have seen after reading the other complaints that this is his MO..no refunds despite what he said he would do! Do not use this hauler!

I contacted Webster to have 2 vehicles shipped across country. They said it could be done easily. They collected a 300.00 deposit to start the process and said I would be contacted within 7 to 10 days for shipping my vehicle. I called several times and got "still looking for a driver". It has been 14 days and they have still not gotten a date set up for car transport. I contacted them and told them I wanted my money back and I was cancelling the request, to them, for car transport services. They were very nice until they got my money and then the service stopped.