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Webster Locksmith

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Webster Locksmith Reviews (1)

Review: A man named [redacted] came to my mother's home from Webster Locksmith to fix the bottom lock. The plate was broken from the inside due to a possible break in attempt. Building management attempted to fix the lock, but problems with the lock developed soon after and I was unable to lock the door. I wanted the bottom lock fixed or replaced since management attempts to fix the lock failed. From the beginning, [redacted] was on the I-phone showing his supervisor the lock and getting his assistance to fix it, however, [redacted] seemed to lack the experience and tools to get the job done. He spent over 3 hours in my home and made my life a living hell with all the drilling noises and constantly assuring me he could fix it. I was already sick and not feeling well. Furthermore, he put 3 big holes in the plate of the door where the lock is suppose to be. I phoned Webster Locksmith several times to get help for him to complete the job but I was told everyone was out on a job and would come later after they complete their work at another site. But no one ever came. Then I was told the owner is aware of the situation and is deciding how best to handle this but he too never phoned us back. Then I was told that the supervisor was on his way but that turned out to be a lie too. [redacted] finally abandoned the job and left the lock he was installing, doorknobs, door plates and other locksmith supplies; including the lock that he took off my mother's door in the middle of the floor. He did not charge us the $200.00; he wanted for the job. The customer rep told us they could probably reimburse some of the money, if we get another locksmith to complete the work but they never phoned us back. So, I phoned Webster Locksmith again and the rep was nasty "saying I was harassing them" and for us (my daughter [redacted] and I)not to call them back. I finally phoned [redacted] locksmith and their worker installed the lock, [redacted] failed to put in and he did it in an hour and a half. He did an excellent job and I paid him $225.00 for his work.Desired Settlement: I want Webster Locksmith to compensate me for abandoning me with no bottom lock and failing to complete the job I called them to do, for my distress and for damages to the plate. My Landlord will most likely charge me for the replacement of the entry door, should I move out. I will accept the full $225.00 as sufficient payment.

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Description: LOCKS & LOCKSMITHS

Address: 1296 Vyse Avenue, Bronx, New York, United States, 10459

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