Webtech Craft LLC

I have called her to apologize for what had happenedI asked her for the last four digit of the card so I could search the invoice on our websiteShe gave it to me and I was able to access itOur communication in my opinion was excellent and she agreed for me to send her refund via mail which I am mailing today via post office speed certified mailI do not approve of the rudeness of the technician that her son spoke to so I also asked her if she could give us the name of the technician so that we may properly address the matter with himI also told her that my operation manager is out of town and won't be back until tomorrowI will let him know about her son's computer and will have him take a look at itShe agreed on all of these

We would need copies of all the receipts before we can decide to make a refund

Although Webtech Craft LLC believe that there is no need to pay her back over and above the refund because WebtechCraft LLC paid her within hours from the day of transaction when she called, Webtech Craft LLC would like to resolve this matter with her in good intention and in good faith.According to [redacted] ***, WebtechCraft LLC calledher like the technician knew herHowever, according to the Client Agreement that she signed digitally and electronically sent back to Webtech Craft LLC stated that she placed the service order by calling WebtechCraft LLC Toll Free Number and she also confirmed that all services were rendered before payment was acceptedMoreover, under the Disclaimer of the same document,_ she agreed for no refund but complaints/disputes should be first directed to Webtech CraftLLCShe called the day after the service demanding for a full refund without resolving whatever the dispute was which she stated on her complaint to Revdex.comNevertheless, Webtech Craft LLC refunded her the full amount the same day she called and was settled back to her account the day after.Moreover, in WebtechCraft LLC website under terms and conditions states WebtechCraft LLC limited liability(Please see the faxed documentation)In her complaint, she did not mention any WebtechCraft LLC technician/s harassing her but her going through a lot of mental harassment and had a breakdown and had to take medical assistanceShe said and I quote •...I did manage to recover my $back, however had to go through a lot of mental harassment and had a breakdown And had to take medical assistance." It soundedlike she put herself into a lot of mentalharassment that causedher breakdown resulting to takingmedic.al assistance which she is now seeking for payment on her expensesThere was no mentioned of someone harassing herIf she can provide us with the name of the Technician, we are morethan willing to take actionon this matter either reprimanding or terminating such employeeI responded to this the first time on August4, I had faxed the information I believed were necessary to close this disputeToday,I left a message on ***H***'s voicemail to call me backI am looking forward to resolving this matter as soon as possible

IN RESPONSE TO THE CUSTOMER COMPLAINT, FIRST OF ALL THIS CHARGE OF $WAS AUTHORIZED BY THE CLIENTA SECURED ELECTRONIC ENVELOPE CONTAINING DOCUSIGN DOCUMENT (CLIENT AGREEMENT) WAS SENT TO THE CLIENT’S EMAIL AND IP ADDRESSPLEASE SEE ENVELOP HISTORY AND CERTIFICATE OF COMPLETION CONTAINING THE TIME AND DATE IT WAS CREATED, SENT, OPENED, VIEWED, AND SIGNED BY THE CLIENT BY DRAGGING THE NAME TO THE SIGNATURE LINEKINDLY SEE DISCLAIMER ALSO REGARDING CANCELLATION/REQUEST FOR REFUND AND CONFIRMATION OF CLIENT RECEIPT OF ALL SERVICES RENDERED TO RESOLVED COMPUTER ISSUES PRESENTED BEFORE PAYMENT IS EVEN ACCEPTEDSECONDLY, UNDER THE DISCLAIMER, SHE WAIVED HER RIGHTS FOR A REFUND AND ANY COMPLAINTS/DISPUTES SHOULD BE FIRST DIRECTED TO WEBTECH CRAFT LLC AND SHE CONFIRMED THAT ALL SERVICES WERE RENDERED BEFORE PAYMENT WAS ACCEPTED REGARDING SELLING PRACTICES, IT IS A COMMON PRACTICE IN ANY BUSINESS TO OFFER OTHER SERVICES TO THEIR CUSTOMERSTHE CUSTOMERS HAVE THE OPTION TO ACCEPT OR REJECT THE OFFERIN OUR WEBSITES, WE OFFER DIFFERENT PLANS AND IT TELLS YOU WHAT SERVICES ARE INVOLVED AND THE TERM PERIOD OF EACH PLAN SERVICESFOR THE PLAN SHE SELECTED WHICH WAS A YEAR PLAN OF $WE ENCLOSED FROM OUR WEBSITE WHAT SERVICES WE WILL DOON OUR WEBSITE WE ALSO HAVE A REFUND POLICY WHICH READ: Refund Policy To [redacted] , customer satisfaction is of great importanceIf you are not satisfied with our services then let us know we will try our best to resolve your problem at highest priorityBut even then if you are not satisfied, Webtech craftLLC offers a full refund to our customers, if refund request is made within days of purchase of our packageFor any further information or query please email us at [redacted] ON THE CUSTOMER COMPLAINT, THERE WAS NO MENTIONED THAT THERE WAS ANYTHING WRONG WITH OUR SERVICE WHICH WAS TO RECOVER HER PASSWORDWE DID NOT CHARGE HER FOR THATBUT, AFTER SHE RECEIVED AN EMAIL FROM YAHOO STATING THAT ALL THEIR SERVICES IS FREE THEN, SHE THOUGHT THAT WEBTECH CRAFT LLC IS A FRAUDULENT PARTYYAHOO DOES NOT OFFER A THREE YEAR PLANOUR SERVICE PLAN IS SEPARATE FROM THE PROBLEM SHE INTENDED TO BE RESOLVED BY YAHOOWE ARE A THIRD PARTY SUPPORTAS I PREVIOUSLY MENTIONED, WE OFFER OUR SERVICES TO OUR CUSTOMERS AND THEY HAVE ALL THE RIGHTS TO REJECT OR ACCEPT OUR OFFERS THE SAME WAY A CELLULAR COMPANY WOULD OFFER DIFFERENT PLANS TO THEIR CUSTOMERS SUCH AS 10,20,30,40,GIGABYTES PLANS, ETC TO ADDRESS HER CONCERN ABOUT THE SECURITY OF HER COMPUTER DUE TO HER THOUGHT THAT WE ARE FRAUDULENT, ALTHOUGH WE HAVE THE RIGHT TO KEEP HER MONEY, WE WILL REFUND HER THE $VIA AUTHORIZED.NET AND THE MONEY WILL GO BACK TO HER CREDIT CARD ACCOUNTSHE THEN CAN PURCHASE SECURITY PLAN FROM A TECH COMPANY OF HER CHOICE SINCE WE STARTED OUR BUSINESS IN 2012, WE HAVE ACCUMULATED THOUSANDS OF CUSTOMERS FROM ALL OVER THE WORLDONLY ABOUT FOUR TO FIVE CUSTOMERS COMPLAINTS FILED WITH Revdex.com SO FARREGARDING HER CREDIT CARD SECURITY WORRY, SHE NEEDS TO KNOW THAT SHE CAN ALWAYS FILE A FRAUDULENT CHARGE WITH HER BANK AND HER MONEY WILL BE RECOVERED IF THE BANK FINDS IT FRAUDULENT OR NOT AUTHORIZED BY HER LASTLY, WE ARE LEGITIMATE COMPANY REGISTERED WITH THE DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS, REGISTERED WITH STATE AND FEDERAL WITH TAX IDENTIFICATIONS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Although we have responded already to this complaint via fax, we will address this issue againOn our website under Terms and Conditions states the following: LIMITED SERVICE WARRANTY Web Tech Craft LLC DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISEIN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW Web Tech Craft LLC TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARESOME OF THE Web Tech Craft LLC SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANSTHIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT Web Tech Craft LLC AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVERALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVERWeb Tech Craft LLC AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENTTHE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORSCHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREINWeb Tech Craft LLC AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIMEIN NO EVENT SHALL Web Tech Craft LLC AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS LIMITATION OF LIABILITY Notwithstanding anything to the contrary in no event shall Web Tech Craft LLC be liable to you in excess of the amounts actually paid by you to Web Tech Craft LLC under the Plan Order that is the subject of the disputeWe are only to pay her the amount she paid Webtech Craft no more no less which we did as a refund to her on the day she called usMoreover, according to the Client Agreement which she signed digitally under the Disclaimer in which it states: DISCLAIMER This Legal Document states that you authorize Webtech Craft LLC to charge your card for the said amount towards the Technical SupportWe are an independent service provider for third party products and provide online Technical Support for computer software’s related issueIt also states that we do not support or take any liability for any kind of hardware issues on your computer during the period of our technical supportBy signing this document, you acknowledge that you are waiving the right for a refundAny complaints/disputes should be first directed to Webtech Craft LLC and as a customer you confirm that all services are rendered before payment is acceptedNevertheless as a courtesy to her as a client, we are considering to refund her the expenses she incurred provided that the amount is reasonable and is backed up by receiptsReasonable amount is under the discretion of Webtech Craft since we are not responsible for any amount over that which was charged to her credit card I called her at the beginning of this dispute, left a message but I have never received a respond back

Reading this complaint, it just bothered me that she stated that we had *** name in our addressDoes she mean our Website address? We do not have any brand names such as *** in our website as far as I know ofIf she can provide me the address that she was
talking about, we will be more than happy to remove it but, according to our knowledge, we never and don't intend to deceive anybody about our services by pretending to be the brand names such as ***We are an independent service provider for third party products such as ***, and other anti-virus products, etcand also provide online technical support for computer's software's related issuesI have referred this complaint to my Operations Manager and he stated that there is no such incident that happenedI am not trying to downgrade the Client's complaint and do not intend or say that she is lying but, this is like two children pointing finger "he says, she says" thingIn order to appease the Client (customer's satisfaction is important to us), we are willing to reimburse her for computer repairs with *** *** although it is stated on our website that our liability as far as we are concern is only the exact amount she paid usSince *** ** *** already refunded her and our account had been debited, we do not need to refund herOn the other hand as previously mentioned we are willing to reimbursed her for *** *** repairWe will just need a receipt from *** ***The receipt must be dated back in November since that was the time this incident happened (according to her) and the *** *** repair was at the same periodIf we receive the receipt, I will mail the check to the address provided on this complaint

Date Sent: 6/29/7:30:PMComplaint: ***I am rejecting this response because WebTeach Craft never provided me with any receipts On 9/16/14, they charged my credit card They did
provide any receipt, nor did they provide any services Brian, a manager at the business, promised me a refund when I spoke to him earlier this year I can provide a scanned copy of my credit card charge But again, Webtech never provided any receipts.Sincerely,*** ***(see attached credit card statement)

IN RESPONSE TO THE CUSTOMER
COMPLAINT, FIRST OF ALL THIS CHARGE OF $199.99 WAS AUTHORIZED BY THE CLIENT. A
SECURED ELECTRONIC ENVELOPE CONTAINING DOCUSIGN DOCUMENT (CLIENT...

AGREEMENT) WAS
SENT TO THE CLIENT’S EMAIL AND IP ADDRESS. PLEASE SEE ENVELOP HISTORY AND
CERTIFICATE OF COMPLETION CONTAINING THE TIME AND DATE IT WAS CREATED, SENT,
OPENED, VIEWED, AND SIGNED BY THE CLIENT BY DRAGGING THE NAME TO THE SIGNATURE
LINE. KINDLY SEE DISCLAIMER ALSO REGARDING CANCELLATION/REQUEST FOR REFUND AND
CONFIRMATION OF CLIENT RECEIPT OF ALL SERVICES RENDERED TO RESOLVED COMPUTER
ISSUES PRESENTED BEFORE PAYMENT IS EVEN ACCEPTED. SECONDLY, UNDER THE
DISCLAIMER, SHE WAIVED HER RIGHTS FOR A REFUND AND ANY COMPLAINTS/DISPUTES
SHOULD BE FIRST DIRECTED TO WEBTECH CRAFT LLC AND SHE CONFIRMED THAT ALL
SERVICES WERE RENDERED BEFORE PAYMENT WAS ACCEPTED.
REGARDING SELLING PRACTICES, IT IS A
COMMON PRACTICE IN ANY BUSINESS TO OFFER OTHER SERVICES TO THEIR CUSTOMERS. THE
CUSTOMERS HAVE THE OPTION TO ACCEPT OR REJECT THE OFFER. IN OUR WEBSITES, WE
OFFER DIFFERENT PLANS AND IT TELLS YOU WHAT SERVICES ARE INVOLVED AND THE TERM
PERIOD OF EACH PLAN SERVICES. FOR THE PLAN SHE SELECTED WHICH WAS A 3 YEAR PLAN
OF $199.99 WE ENCLOSED FROM OUR WEBSITE WHAT SERVICES WE WILL DO. ON OUR
WEBSITE WE ALSO HAVE A REFUND POLICY WHICH READ: Refund Policy
To [redacted], customer satisfaction is of great
importance. If you are not satisfied with our services then let us know we will
try our best to resolve your problem at highest priority. But even then if you
are not satisfied, Webtech craftLLC offers a full refund to our customers, if
refund request is made within 7 days of purchase of our package. For any
further information or query please email us at [redacted]
ON THE CUSTOMER COMPLAINT, THERE WAS NO MENTIONED THAT THERE
WAS ANYTHING WRONG WITH OUR SERVICE WHICH WAS TO RECOVER HER PASSWORD. WE DID
NOT CHARGE HER FOR THAT. BUT, AFTER SHE RECEIVED AN EMAIL FROM YAHOO STATING
THAT ALL THEIR SERVICES IS FREE THEN, SHE THOUGHT THAT WEBTECH CRAFT LLC IS A
FRAUDULENT PARTY. YAHOO DOES NOT OFFER A THREE YEAR PLAN. OUR SERVICE PLAN IS
SEPARATE FROM THE PROBLEM SHE INTENDED TO BE RESOLVED BY YAHOO. WE ARE A THIRD
PARTY SUPPORT. AS I PREVIOUSLY MENTIONED, WE OFFER OUR SERVICES TO OUR
CUSTOMERS AND THEY HAVE ALL THE RIGHTS TO REJECT OR ACCEPT OUR OFFERS THE SAME
WAY A CELLULAR COMPANY WOULD OFFER DIFFERENT PLANS TO THEIR CUSTOMERS SUCH AS 10,20,30,40,60 GIGABYTES PLANS, ETC.
TO ADDRESS HER CONCERN ABOUT THE SECURITY OF HER COMPUTER
DUE TO HER THOUGHT THAT WE ARE FRAUDULENT, ALTHOUGH WE HAVE THE RIGHT TO KEEP
HER MONEY, WE WILL REFUND HER THE $199.99 VIA AUTHORIZED.NET AND THE MONEY WILL
GO BACK TO HER CREDIT CARD ACCOUNT. SHE THEN CAN PURCHASE SECURITY PLAN FROM A TECH
COMPANY OF HER CHOICE.
SINCE WE STARTED OUR BUSINESS IN 2012, WE HAVE ACCUMULATED
THOUSANDS OF CUSTOMERS FROM ALL OVER THE WORLD. ONLY ABOUT  FOUR TO FIVE CUSTOMERS
COMPLAINTS FILED WITH Revdex.com SO FAR. REGARDING HER CREDIT CARD
SECURITY WORRY, SHE NEEDS TO KNOW THAT SHE CAN ALWAYS FILE A FRAUDULENT CHARGE
WITH HER BANK AND HER MONEY WILL BE RECOVERED IF THE BANK FINDS IT FRAUDULENT
OR NOT AUTHORIZED BY HER.
LASTLY, WE ARE LEGITIMATE COMPANY
REGISTERED WITH THE DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS, REGISTERED
WITH STATE AND FEDERAL WITH TAX IDENTIFICATIONS.

See attached.

In response to and I quote: " Please respond to #4 below as this was NOT addressed in your original response to this complaint. Webtech Craft did pose to be Yahoo Support both on my computer: "Support 24/7 for Yahoo mail password recovery and log in issues", and on the phone: "This is Yahoo Support. Your conversation will be recorded. If you don't wish to be recorded, hang up." I never knew I was dealing with Webtech Craft until after payment as made, "work done"and I received the Client Agreement per email.First of all, under the disclaimer of the Client Agreement, it states "We are an independent service for third party products and provide online Technical Support for computer software's related issues. It also states that we do not support or take liability for any kind of hardware issues on your computer during the period of our technical support. She approved the Client Agreement by returning it us. If she didn't want the service she could have withdraw using "Withdraw Consent" form on the signing page. Please see Certificate of Completion under CONSEQUENCES OF CHANGING YOUR MIND. On her original complaint, she said that the number was confirmed and given by her contacting Yahoo and her searching on it's web bar. She called in and not Webtech Craft LLC soliciting (calling) for her business.Thirdly, I just recorded what it is said during a phone call to [redacted] which Ms. [redacted] claimed was given to her by Yahoo and she called that number. Please listen to the recording of the answering voice.  It did not say "This is Yahoo Support..." Instead it says "Thank you for calling Technical Support...". I hope that this satisfy her inquiry. Thank you so much.

We would need copies of all the receipts before we can decide to make a refund.

I have called her to apologize for what had happened. I asked her for the last four digit of the card so I could search the invoice on our website. She gave it to me and I was able to access it. Our communication in my opinion was excellent and she agreed for me to send her refund via mail which I...

am mailing today via post office speed certified mail. I do not approve of the rudeness of the technician that her son spoke to
so I also asked her if she could give us the name of the technician so
that we may properly address the matter with him. I also told her that my operation manager is out of town and won't be back until tomorrow. I will let him know about her son's computer and will have him take a look at it. She agreed on all of these.

Although we have responded already to this complaint via fax, we will address this issue again. On our website under Terms and Conditions states the following:
LIMITED SERVICE WARRANTY
Web Tech Craft LLC DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO
THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN
THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY
IS TO (A) ALLOW Web Tech Craft LLC TO REPERFORM THE SERVICES SUBJECT TO
DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE. SOME OF THE Web
Tech Craft LLC SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY
AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7-
DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR
THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND
CONDITIONS IN THIS DOCUMENT Web Tech Craft LLC AND/OR ITS RESPECTIVE
SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE
INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY
PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS"
WITHOUT WARRANTY OF ANY KIND WHATSOEVER. Web Tech Craft LLC AND/OR ITS
RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH
REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF
MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE MATERIALS COULD
INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE
PERIODICALLY ADDED TO THE INFORMATION HEREIN. Web Tech Craft LLC AND/OR
ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE
MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME. IN NO EVENT
SHALL Web Tech Craft LLC AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER
RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF
CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR
SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE
MATERIALS.
LIMITATION OF LIABILITY
Notwithstanding anything to the contrary in no event shall Web Tech
Craft LLC be liable to you in excess of the amounts actually paid by you
to Web Tech Craft LLC under the Plan Order that is the subject of the
dispute.
We are only to pay her the amount she paid Webtech Craft no more no less which we did as a refund to her on the day she called us. Moreover, according to the Client Agreement which she signed digitally under the Disclaimer in which it states:
DISCLAIMER This Legal Document states that you authorize Webtech Craft LLC to charge your card for the said amount towards the Technical Support. We are an independent service provider for third party products and provide online Technical Support for computer software’s related issue. It also states that we do not support or take any liability for any kind of hardware issues on your computer during the period of our technical support. By signing this document, you acknowledge that you are waiving the right for a refund. Any complaints/disputes should be first directed to Webtech Craft LLC and as a customer you confirm that all services are rendered before payment is accepted.
Nevertheless as a courtesy to her as a client, we are considering to refund her the expenses she incurred provided that the amount is reasonable and is backed up by receipts. Reasonable amount is under the discretion of Webtech Craft since we are not responsible for any amount over that which was charged to her credit card . I called her at the beginning of this dispute, left a message but I have never received a respond back.

Yes, $199.99 has been credited to my bank card. It did not come through on this month's bill, but I verified transaction on-line.Thank you for inquiring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Although Webtech Craft LLC believe that there is no need to pay her back over and above the refund because WebtechCraft LLC paid her within 48 hours from the day of transaction when she called, Webtech Craft LLC would like to resolve this matter with her in good intention and in good...

faith.According to [redacted], WebtechCraft LLC calledher like the technician knew her. However, according to the Client Agreement that she signed digitally and electronically sent back to Webtech Craft LLC stated that she placed the service order by calling WebtechCraft LLC Toll Free Number and she also confirmed that all services were rendered before payment was accepted. Moreover, under the Disclaimer of the same document,_ she agreed for no refund but complaints/disputes should be first directed to Webtech CraftLLC. She called the day after the service demanding for a full refund without resolving whatever the dispute was which she stated on her complaint to Revdex.com. Nevertheless, Webtech Craft LLC refunded her the full amount the same day she called and was settled back to her account the day after.Moreover, in WebtechCraft LLC  website under terms and conditions states WebtechCraft LLC limited liability. (Please see the  faxed documentation)In her complaint, she did not mention any WebtechCraft LLC technician/s harassing her but her going through a lot of mental harassment and had a breakdown and had to take medical assistance. She said and I quote •...I did manage to recover my $249.00 back, however had to go through a lot of mental harassment and had a breakdown And had to take medical assistance." It soundedlike she put herself into a lot of mentalharassment that causedher breakdown resulting to takingmedic.al assistance which she is now seeking for payment on her expenses. There was no mentioned of someone harassing her. If she can provide us with the name of the Technician, we are morethan willing to take actionon this matter either reprimanding or terminating such employee. I responded to this the first time on August4, 2014. I had faxed the information I believed were necessary to close this dispute. Today,I left  a message on [redacted]H. [redacted]'s voicemail to call me back. I am looking forward to resolving this matter as soon as possible.