Webtechs.Net

Hello Revdex.com,
Thank you for the opportunity to respond to the above statement. We did have a price increase of approximately $4.15 per month or $50.00...

annually.  We always send our invoices out a full 30 days prior to the due date and follow that up with a reminder invoice 10 days prior to the due date. At no time prior to the due date did we receive any communication from E[redacted]/Mary E[redacted] regarding the dispute of the price increase. In fact, we did not receive payment until 21 days after the due date and at that time the entire balance was paid, again with no mention of the increase. Having said that, when E[redacted]/Mary E[redacted] contacted us a week later saying they made a mistake and wanted a refund, we agreed to go above and beyond and issue her a $50.00 credit towards their next invoice. We feel this was very generous on our part and that we went above and beyond for our valued customer.
In the governing terms of our customer operating agreement it clearly states that our prices are subject to change. We value each and every one of our customers immensely and do everything possible to avoid any price increase. Unfortunately, in order to keep up with technology we do need to from time-to-time to make price adjustments. We are very grateful to all of our customers, past, present and future!
Thank You,
WebTechs.Net

Our bath & kitchen remodeling company hired WebTechs in July because we were not getting the results we expected from three national companies that projected great traffic from their SEO programs. What we got were inquiries from other SEO companies for our business--not potential customers. We needed a local company that would care about us and drive potential customers to our site and contact us. We saw positive results in 30 days and in 60 days we were running more appointments than we ever had before. Our business currently has signed business through February. WebTechs has always been responsive to our ideas and implementing an SEO program that worked. We are now in the top 1,2, or 3 in numerous key word searches. We can highly recommend WebTechs.

We certainly appreciate the opportunity to respond, thank you so much! Since 1997 we have always strived for 100% customer satisfaction, we care tremendously for each and every one of our valued customers! There are many variables of course that businesses in general have to take into consideration when evaluating their customer credit worthiness. For example, a customer’s payment history, and how one handles that responsibility with respect to their vendors speaks volumes! We thank you for the opportunity to respond.

first I have a contract with a set price so even if they had a price increase it was explained to me at signing of te contract IT WOULD NOT EFECT US.  WHY WOULD THEY WRITE AN ANNUAL PAYMENT AMOUNT ON A CONTRACT??? This company /[redacted] is not about customer service or even caring about his customers. Also I didn't make a mistake on paying but rather I was forced to pay it because they held my website hostage (which I am suppose to own) until I paid the total due (even though it was the wrong amount) my husband spoke to [redacted] when we first get the bill and explained we would be 4 week late but we would pay it and [redacted] said ok don't worry about it he would allow that. But again he lied and held our website hostage. So we paid the full amounts of get our website freed from bondage but he [redacted] took his sweet time and did not release it upon payment even though he [redacted] and his invoice clearly states it and [redacted] promised to do so. I do not want his service in the future because he is a horrible person to do business with. So a credit is not what I want I want a refund. I can't wait until our business website is released Fromm his evil grap. Please help us!!!

Hello Revdex.com,
Thank you for the opportunity to respond to the above statement. We did have a price increase of approximately $4.15 per month or $50.00...

annually.  We always send our invoices out a full 30 days prior to the due date and follow that up with a reminder invoice 10 days prior to the due date. At no time prior to the due date did we receive any communication from E[redacted] F[redacted]/Mary E[redacted] regarding the dispute of the price increase. In fact, we did not receive payment until 21 days after the due date and at that time the entire balance was paid, again with no mention of the increase. Having said that, when E[redacted] F[redacted]/Mary E[redacted] contacted us a week later saying they made a mistake and wanted a refund, we agreed to go above and beyond and issue her a $50.00 credit towards their next invoice. We feel this was very generous on our part and that we went above and beyond for our valued customer.
In the governing terms of our customer operating agreement it clearly states that our prices are subject to change. We value each and every one of our customers immensely and do everything possible to avoid any price increase. Unfortunately, in order to keep up with technology we do need to from time-to-time to make price adjustments. We are very grateful to all of our customers, past, present and future!
Thank You,
WebTechs.Net

ebTechs.Net Response: First, thank you for the opportunity to respond, it’s unfortunate when an individual feels that they need to fabricate the facts in order to avoid their contractual responsibilities! Until recently, we did not have any indication whatsoever from [redacted] of...

Master Accounting And Tax Services, LLC that there was any problem with our products and services, in fact quite the opposite. Since December of 2013 we have  received regular e-mail work related requests from Mr. [redacted] and we always respond promptly and receive replies from Mr. [redacted] thanking us and even telling us how awesome we are… What’s even more interesting, before any of this, we received an e-mail from Mr. [redacted] on November 12th 2015 requesting that we update his office address as he was anticipating an office move in December 2015 and thanked us again for everything… And again no mention of any of the above stated…? So,  of course we were completely caught off guard and we see this as an attempt by Mr. [redacted] to avoid and to not honor his contractual obligations.  All of this came about the day before his invoice due date, how convenient. The facts are that as of today February 15th 2016 Mr. [redacted] has not paid his annual hosting and maintenance fees that were due January 1st 2016. For the record, we have not interrupted Mr. [redacted] service as we honor our customer commitments. Thank you for taking the time to read our response and we really appreciate the opportunity very much! Thanks Again!!!   Thank You, Darren De S[redacted]WebTechs.Net[redacted]

[redacted]  [redacted]O: ([redacted]F: ([redacted]E: [email protected]: www.webtechs.net

Review: I contarcted another individual to create a new website for me as the one created by Webtechs.net was inadequate. I was aware that I had a 3 year contract with Webtechs.net for hosting and SEO fees. However, I was unaware that it was a 3 year contract when I signed. They don't tell you that when you sign up. They only tell you that when you call to complain about the poor service. I wrote to inquire about cancelling in November 2014 and was then told bu Darren, "You are in a 3 year agreement with us and you haven’t yet completed your first year!" It was my mistake for not reading the small print and falling for the sales pitch. Even though I had a new website, I was prepared to finish out the remaining year of the contract. Then my new website desiger notified me that the Webtechs.net website was NOT mobile ready and did not pull up correctly on mobile devises. He then ran a test through Google which reported that my website was in fact NOT mobile ready. Over the past two years, I have paid Webtechs.net $1,295 for mobile site hosting and mobile website design. Only to discover that for two years I have not had a mobile ready, mobile working website. I contacted Darren at Webtechs.net about this issue. He responded with, "Thank you for your e-mail, for the record, your mobile site address is - http://m.masteraccountingandtaxservice.com we have design records on your mobile site that begin when we posted your new website! ... Not really sure where you are getting your website advice from, but let us assure you that we honor our customer agreements and that’s the number one reason we are a 19 year old company!" After I received the response, all of the sudden, the mobile website was working. Looks like they fixed the issue after it was brought to their attention.Desired Settlement: I would like a refund or credit for $1,295 for the two years that there was no active mobile website that I had paid for per the written contact and invoices. If this is not acceptable, I would like to have the contact cancelled, they give me my domain name that I purchased and they owe me nothing.

Business

Response:

ebTechs.Net Response: First, thank you for the opportunity to respond, it’s unfortunate when an individual feels that they need to fabricate the facts in order to avoid their contractual responsibilities! Until recently, we did not have any indication whatsoever from [redacted] of Master Accounting And Tax Services, LLC that there was any problem with our products and services, in fact quite the opposite. Since December of 2013 we have received regular e-mail work related requests from Mr. [redacted] and we always respond promptly and receive replies from Mr. [redacted] thanking us and even telling us how awesome we are… What’s even more interesting, before any of this, we received an e-mail from Mr. [redacted] on November 12th 2015 requesting that we update his office address as he was anticipating an office move in December 2015 and thanked us again for everything… And again no mention of any of the above stated…? So, of course we were completely caught off guard and we see this as an attempt by Mr. [redacted] to avoid and to not honor his contractual obligations. All of this came about the day before his invoice due date, how convenient. The facts are that as of today February 15th 2016 Mr. [redacted] has not paid his annual hosting and maintenance fees that were due January 1st 2016. For the record, we have not interrupted Mr. [redacted] service as we honor our customer commitments. Thank you for taking the time to read our response and we really appreciate the opportunity very much! Thanks Again!!! Thank You, Darren De S[redacted]WebTechs.Net[redacted]

[redacted]O: ([redacted]F: ([redacted]E: [email protected]: www.webtechs.net

I hired this company to increase my rakings on internet search engines, ([redacted]). Darren D[redacted] has a real laid back sales approached and he makes you think that they are all just such great guy.

After paying them month after month and seeing no improvement in the ranking of my search terms I tried to talk to him about the lack of results. He turned it to a first class jerk. Nothing but abusive languages and baseless excuses.

Buyer beware - you have been warned.