I am writing in response to complaint # [redacted] When the original complaint came to us from the consumer we followed the industry protocol by going out to assess the complaint ourselves first followed by sending a sample of the carpet to the manufactures lab for testingWe also paid a certified independent inspector to go out to the consumer's home and file their own report, Neither the lab nor the inspector found any defect in the manufacturing or the installation of the carpetIn an effort to satisfy the consumer we offered to install another carpet that the consumer was able to pick themselves of equal value at no chargeThe only charge would be if the consumer decided to choose a carpet of higher valueThe consumer than chose one of the best carpet products in our showroom for wearing and texture retentionThis carpet however was of higher quality and more expensive than the carpet the consumer had originally chosenThe only charge to the consumer was for the difference of the higher quality carpet from the original carpet installedThe consumer agreed and we then installed the carpet.When we received another phone call from the consumer stating they were not happy with the texture and appearance of the replacement carpet we again hired a different professional certified inspector to file a report on the consumer’s carpetAgain the report from a different inspector came back stating that there was no defect in the manufacturing or installation of the carpet, We installed one of the best carpet products in our showroom for wearing and texture retention and the consumer was once again unhappy with the wearing and texture of the carpetAt this point we do not believe that there is a carpet product that would meet the expectations of the consumer and satisfy themThank you Mike W [redacted] Owner/Operator Wecker's Flooring Center L.L.C
AUGUST 13, 2014DEAR [redacted] ,ON FEBRUARY 12, WE CONTRACTED WITH *** TO INSTALL A LAMINATE FLOOR OVER HER EXISTING FLOOR IN HER KITCHENTHE NEW FLOOR COST TO HER WAS $1,AFTER WE INSTALLED THE FLOOR SHE WAS NOT HAPPY THAT THE NEW FLOOR WAS NOT LEVEL THIS WAS A FLOATING FLOOR THAT WENT OVER AN EXISTING KITCHEN FLOORBEING A LOOSE LAYFLOOR IT HAD MOVEMENT DUE TO THE CONDITION OF HER EXISTING FLOOR.W***S REMOVED NEW LAMINATE FLOOR AND ATTEMPTED TO LEVEL, HER EXISTING FLOOR AND RELAYED FLOATING FLOOR FOR THE SECOND TIMECUSTOMER STATED THAT MOST OF THE FLOOR WAS BETTER BUT STILL DID NOT FEEL THEY COULD LIVE WITH THE MOVEMENT THAT WAS STILL EVIDENT, INFORMED CUSTOMER THAT THE CORRECTION NEEDED TO BE MADE TO THE JOIST AND THE PRIMARY SUBFLOORTHIS WAS SOMETHING A BUILDING CONTRACTOR NEEDED TO ADDRESS NOT A FLOORING CONTRACTOR.FOLLOWING THAT CUSTOMER CHANGED TO A GLUE DOWN FLOOR OF VINYL PLANK, NEW MATERIAL WAS ORDERED AND THIS FLOOR REQUIRED NEW UNDERLAYMENTUNDERLAYMENT WAS INSTALLED AND CUSTOMER STOPPED INSTALLATION FEELING THEY WOULD NOT BE HAPPY WITH THEIR SELECTION,CUSTOMER ALSO CONTACTED ORIGINAL BUILDER OF THE HOUSE TO HAVE FRAMING ISSUES CORRECTEDHOME BUILDER DID NOT AGREE TO MAKE CORRECTIONSTHIS IS A TEN YEAR OLD HOMEWECKERS REMOVED SUBFLOOR THAT WAS INSTALLED AND REFUNDED CUSTOMER ALL ?F ????R ?????.WECKERS COST ON THIS KITCHEN -ORGINAL LAMINATE FLOORING DISPOSED OF COST -ORIGINAL INSTALLATION LABOR -REMOVAL AND 2nd INSTALLATION LABOR -ORDERED IN VINYL PLANK -SUBFLOOR INSTALLED 105.00TOTAL COST INCURRED BY WECKERS FOR THIS KITCHEN FLOOR $2,AT THIS TIME THE CUSTOMER WAS REFUNDED ALL OF THEIR MONEY, WE FEEL NO OBLIGATION TO SEND HER $500.00.MICHAEL HW***OWNER WECKER’S FLOORING L.L.C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] If it is one of the best carpets for wear and retention then why does it look worse than the first carpet installed? There would have been no reason to have Weckers replace the carpet and have us spend the additional money I feel I was mislead and lied to because of the quality of the carpet There is no reason for that price of carpet to look like this after this short amount of time Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
I am writing in response to a complaint we received from the Revdex.com, ID #***This is the second letter we have received from the consumerThe first letter dates back to May 7th of when we installed the original carpet in the consumers home and after years' time
the consumer called notifying us that they were unhappy with the texture and appearance of the carpet in certain areasWe hired an independent certified inspector who filed a claim with the carpet manufacturer and the claim was denied stating that there was no defect in the manufacturing or installation of the carpet(I have attached the letter from the manufacture denying the original claim, as well as the report from the inspector stating there was no defect in the carpet)After the original claim was denied we offered to install different carpet and not charge laborThe only charge would be for the cost of upgrading the carpetAfter the install, the consumer satisfied and at that time contacted the Revdex.com on 12/23/to report their satisfaction.We then replaced the original carpet in the consumer's home in January of In February of another years' time we received a phone call from the consumer stating they are once again unhappy with the texture and appearance of the carpetWe sent out a certified independent inspector with no affiliation to us or the carpet manufacture and once again there were no findings of any defect in the carpet or the installationI have attached the certified independent inspector’s written statement, stating the wear of the carpet is and not included in any carpet manufacture warrantyWe do not agree with the consumer’s desired outcome/settlement of refunding because we have already replaced their carpet when no defect was found without any labor chargeIn a years’ time the consumer has once again notified us that they were not satisfied with the appearance of the replacement carpet and when we sent a certified independent inspector out there was once again no findings of any defect in the carpet or installation, We do not believe that the consumer’s expectations in the wearing and texture retention of any carpet are able to be metThank you,
Mike W***
Owner/Operator
Wecker's Flooring Center L.L.C
I am writing in response to complaint # ***When the original complaint came to us from the consumer we followed the industry protocol by going out to assess the complaint ourselves first followed by sending a sample of the carpet to the manufactures lab for testingWe also paid a certified independent inspector to go out to the consumer's home and file their own report, Neither the lab nor the inspector found any defect in the manufacturing or the installation of the carpetIn an effort to satisfy the consumer we offered to install another carpet that the consumer was able to pick themselves of equal value at no chargeThe only charge would be if the consumer decided to choose a carpet of higher valueThe consumer than chose one of the best carpet products in our showroom for wearing and texture retentionThis carpet however was of higher quality and more expensive than the carpet the consumer had originally chosenThe only charge to the consumer was for the difference of the higher quality carpet from the original carpet installedThe consumer agreed and we then installed the carpet.When we received another phone call from the consumer stating they were not happy with the texture and appearance of the replacement carpet we again hired a different professional certified inspector to file a report on the consumer’s carpetAgain the report from a different inspector came back stating that there was no defect in the manufacturing or installation of the carpet, We installed one of the best carpet products in our showroom for wearing and texture retention and the consumer was once again unhappy with the wearing and texture of the carpetAt this point we do not believe that there is a carpet product that would meet the expectations of the consumer and satisfy themThank you
Mike W***
Owner/Operator
Wecker's Flooring Center L.L.C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Weckers Flooring neglected to say that they actually knew there was a problem from the beginning, chose to ignore that and continue with the flooring.
Both Weckers Flooring and me were disastified with the process. As a flooring company, they should have made me aware they could not correct the problemI had ordered the new type of flooring from Wecker*s as they then suggested that the laminant flooring would never work.
They tried several flooring levelers, which did not work, and then left my floors incomplete and did not return which prompted me to hire another contractor. The new contractor then had to charge over $to remove the products that Weckers thought would correct the situation. I was left with three levels of flooring and no schedule of return to complete the jobIn the process, I have spoken to three flooring companies and was told that they would not even attempt to use the laminant on this type of floor.
What it took four months to only accomplish leaving me an incomplete three level floor consisting of the bare base wood, the original flooring and the leveling products., the new company completed in three days with a result of a beautiful kitchen floor. This included one day of removing all the "trials' of flooring from Weckers
So, therefore, I feel that the charge of a change of flooring, the costs of trying to install products to level my flooring is not my problem. I also feel that since they abandoned me, I should be reimbursed for the extra $500 to remove the mess they left for someone else to clean up. The inconvenience of not having a kitchen floor and a downstairs bath for four months is ridiculous
Regards,
*** ***
I am writing in response to complaint # ***When the original complaint came to us from the consumer we followed the industry protocol by going out to assess the complaint ourselves first followed by sending a sample of the carpet to the manufactures lab for testingWe also paid a certified independent inspector to go out to the consumer's home and file their own report, Neither the lab nor the inspector found any defect in the manufacturing or the installation of the carpetIn an effort to satisfy the consumer we offered to install another carpet that the consumer was able to pick themselves of equal value at no chargeThe only charge would be if the consumer decided to choose a carpet of higher valueThe consumer than chose one of the best carpet products in our showroom for wearing and texture retentionThis carpet however was of higher quality and more expensive than the carpet the consumer had originally chosenThe only charge to the consumer was for the difference of the higher quality carpet from the original carpet installedThe consumer agreed and we then installed the carpet.When we received another phone call from the consumer stating they were not happy with the texture and appearance of the replacement carpet we again hired a different professional certified inspector to file a report on the consumer’s carpetAgain the report from a different inspector came back stating that there was no defect in the manufacturing or installation of the carpet, We installed one of the best carpet products in our showroom for wearing and texture retention and the consumer was once again unhappy with the wearing and texture of the carpetAt this point we do not believe that there is a carpet product that would meet the expectations of the consumer and satisfy them.Thank youMike W***Owner/OperatorWecker's Flooring Center L.L.C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
If it is one of the best carpets for wear and retention then why does it look worse than the first carpet installed? There would have been no reason to have Weckers replace the carpet and have us spend the additional money I feel I was mislead and lied to because of the quality of the carpet There is no reason for that price of carpet to look like this after this short amount of time.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
AUGUST 13, 2014DEAR *** ***,ON FEBRUARY 12, WE CONTRACTED WITH *** TO INSTALL A LAMINATE FLOOR OVER HER EXISTING FLOOR IN HER KITCHENTHE NEW FLOOR COST TO HER WAS $1,AFTER WE INSTALLED THE FLOOR SHE WAS NOT HAPPY THAT THE NEW FLOOR WAS NOT LEVEL
THIS WAS A FLOATING FLOOR THAT WENT OVER AN EXISTING KITCHEN FLOORBEING A LOOSE LAYFLOOR IT HAD MOVEMENT DUE TO THE CONDITION OF HER EXISTING FLOOR.W***S REMOVED NEW LAMINATE FLOOR AND ATTEMPTED TO LEVEL, HER EXISTING FLOOR AND RELAYED FLOATING FLOOR FOR THE SECOND TIMECUSTOMER STATED THAT MOST OF THE FLOOR WAS BETTER BUT STILL DID NOT FEEL THEY COULD LIVE WITH THE MOVEMENT THAT WAS STILL EVIDENT, INFORMED CUSTOMER THAT THE CORRECTION NEEDED TO BE MADE TO THE JOIST AND THE PRIMARY SUBFLOORTHIS WAS SOMETHING A BUILDING CONTRACTOR NEEDED TO ADDRESS NOT A FLOORING CONTRACTOR.FOLLOWING THAT CUSTOMER CHANGED TO A GLUE DOWN FLOOR OF VINYL PLANK, NEW MATERIAL WAS ORDERED AND THIS FLOOR REQUIRED NEW UNDERLAYMENTUNDERLAYMENT WAS INSTALLED AND CUSTOMER STOPPED INSTALLATION FEELING THEY WOULD NOT BE HAPPY WITH THEIR SELECTION,CUSTOMER ALSO CONTACTED ORIGINAL BUILDER OF THE HOUSE TO HAVE FRAMING ISSUES CORRECTEDHOME BUILDER DID NOT AGREE TO MAKE CORRECTIONSTHIS IS A TEN YEAR OLD HOMEWECKERS REMOVED SUBFLOOR THAT WAS INSTALLED AND REFUNDED CUSTOMER ALL ?F ????R ?????.WECKERS COST ON THIS KITCHEN
-ORGINAL LAMINATE FLOORING DISPOSED OF COST
-ORIGINAL INSTALLATION LABOR
-REMOVAL AND 2nd INSTALLATION LABOR
-ORDERED IN VINYL PLANK
-SUBFLOOR INSTALLED 105.00TOTAL COST INCURRED BY WECKERS FOR THIS KITCHEN FLOOR $2,AT THIS TIME THE CUSTOMER WAS REFUNDED ALL OF THEIR MONEY, WE FEEL NO OBLIGATION TO SEND HER $500.00.MICHAEL HW***OWNER WECKER’S FLOORING L.L.C
I am writing in response to a complaint we received from the Revdex.com, ID #***.This is the second letter we have received from the consumerThe first letter dates back to May 7th of when we installed the original carpet in the consumers home and after years' time the
consumer called notifying us that they were unhappy with the texture and appearance of the carpet in certain areasWe hired an independent certified inspector who filed a claim with the carpet manufacturer and the claim was denied stating that there was no defect in the manufacturing or installation of the carpet(I have attached the letter from the manufacture denying the original claim, as well as the report from the inspector stating there was no defect in the carpet)After the original claim was denied we offered to install different carpet and not charge laborThe only charge would be for the cost of upgrading the carpetAfter the install, the consumer satisfied and at that time contacted the Revdex.com on 12/23/to report their satisfaction.We then replaced the original carpet in the consumer's home in January of In February of another years' time we received a phone call from the consumer stating they are once again unhappy with the texture and appearance of the carpetWe sent out a certified independent inspector with no affiliation to us or the carpet manufacture and once again there were no findings of any defect in the carpet or the installationI have attached the certified independent inspector’s written statement, stating the wear of the carpet is and not included in any carpet manufacture warrantyWe do not agree with the consumer’s desired outcome/settlement of refunding because we have already replaced their carpet when no defect was found without any labor chargeIn a years’ time the consumer has once again notified us that they were not satisfied with the appearance of the replacement carpet and when we sent a certified independent inspector out there was once again no findings of any defect in the carpet or installation, We do not believe that the consumer’s expectations in the wearing and texture retention of any carpet are able to be met.Thank you,Mike W***Owner/OperatorWecker's Flooring Center L.L.C
--------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Wed, Sep 10, at 4:PMSubject: Fwd: Complaint ID *** with AttachmentTo: *** ***
---------- Forwarded message ----------
From:
Date: Wed, Sep 10, at 4:PM
Subject: Complaint ID *** with Attachment
To: [email protected]
I am attaching the document requested for the charge from *** *** for the additional charges incurred by us,
The document shows the $charge to us for tear up and removal of the flooring and other products that Weckers Carpeting used on our floor and left for us to repair/removeThis is when they came to the point where they stated they could not finish the job
I apologize that I did not attach the document to the last email
Please let me know if you need this document sent to you another way
Thank you again,
Complaint NoID***
*** ***
I am very disappointed with Wecker's flooring years ago, we purchased over $10,worth, of hardwood flooring and carpetEverything was installed in an empty houseWithin weeks, over $worth of our carpet fibers kept coming outThe carpet is frayingIt looks horribleWe have no children Wecker's told me I am vacuuming incorrectly My $plus, hardwood floors are a messThey are chipping, peeling, uneven I'm embarrassed to have anyone to my house After months and months of being ignored, and getting the runaround, they sent a carpet inspector, but not a flooring inspector My carpet turned out to be defectiveWecker's wanted to replace it with the sameTold me it must have only been from that roll After pulling the fibers from the carpets of the same brand, they finally relented to allow me to pick something different, at a costI was told they have to eat the cost of installationMy hardwood flooringThe chipping, peeling, buckling Insisted it too, was my faultI am cleaning them wrong they saidWecker's told me to hire, and pay for an inspector I did The NWFA inspector found the problem to be installer relatedI submitted this to the Attorney General Wecker's disagreed with the NWFA reportEven though the Attorney General stood by the NWFA report, I then got another inspector for a 2nd opinionHe came to the same conclusion as the 1st inspectorThe board that is buckling, there are no nails securing it Weckers resolution was to reimburse me less than $ I have had to seek legal counsel to hopefully have this nightmare resolved, as Wecker's continues to refuse to take full responsibility for their business practices
I am writing in response to complaint # [redacted] When the original complaint came to us from the consumer we followed the industry protocol by going out to assess the complaint ourselves first followed by sending a sample of the carpet to the manufactures lab for testingWe also paid a certified independent inspector to go out to the consumer's home and file their own report, Neither the lab nor the inspector found any defect in the manufacturing or the installation of the carpetIn an effort to satisfy the consumer we offered to install another carpet that the consumer was able to pick themselves of equal value at no chargeThe only charge would be if the consumer decided to choose a carpet of higher valueThe consumer than chose one of the best carpet products in our showroom for wearing and texture retentionThis carpet however was of higher quality and more expensive than the carpet the consumer had originally chosenThe only charge to the consumer was for the difference of the higher quality carpet from the original carpet installedThe consumer agreed and we then installed the carpet.When we received another phone call from the consumer stating they were not happy with the texture and appearance of the replacement carpet we again hired a different professional certified inspector to file a report on the consumer’s carpetAgain the report from a different inspector came back stating that there was no defect in the manufacturing or installation of the carpet, We installed one of the best carpet products in our showroom for wearing and texture retention and the consumer was once again unhappy with the wearing and texture of the carpetAt this point we do not believe that there is a carpet product that would meet the expectations of the consumer and satisfy themThank you Mike W [redacted] Owner/Operator Wecker's Flooring Center L.L.C
AUGUST 13, 2014DEAR [redacted] ,ON FEBRUARY 12, WE CONTRACTED WITH *** TO INSTALL A LAMINATE FLOOR OVER HER EXISTING FLOOR IN HER KITCHENTHE NEW FLOOR COST TO HER WAS $1,AFTER WE INSTALLED THE FLOOR SHE WAS NOT HAPPY THAT THE NEW FLOOR WAS NOT LEVEL THIS WAS A FLOATING FLOOR THAT WENT OVER AN EXISTING KITCHEN FLOORBEING A LOOSE LAYFLOOR IT HAD MOVEMENT DUE TO THE CONDITION OF HER EXISTING FLOOR.W***S REMOVED NEW LAMINATE FLOOR AND ATTEMPTED TO LEVEL, HER EXISTING FLOOR AND RELAYED FLOATING FLOOR FOR THE SECOND TIMECUSTOMER STATED THAT MOST OF THE FLOOR WAS BETTER BUT STILL DID NOT FEEL THEY COULD LIVE WITH THE MOVEMENT THAT WAS STILL EVIDENT, INFORMED CUSTOMER THAT THE CORRECTION NEEDED TO BE MADE TO THE JOIST AND THE PRIMARY SUBFLOORTHIS WAS SOMETHING A BUILDING CONTRACTOR NEEDED TO ADDRESS NOT A FLOORING CONTRACTOR.FOLLOWING THAT CUSTOMER CHANGED TO A GLUE DOWN FLOOR OF VINYL PLANK, NEW MATERIAL WAS ORDERED AND THIS FLOOR REQUIRED NEW UNDERLAYMENTUNDERLAYMENT WAS INSTALLED AND CUSTOMER STOPPED INSTALLATION FEELING THEY WOULD NOT BE HAPPY WITH THEIR SELECTION,CUSTOMER ALSO CONTACTED ORIGINAL BUILDER OF THE HOUSE TO HAVE FRAMING ISSUES CORRECTEDHOME BUILDER DID NOT AGREE TO MAKE CORRECTIONSTHIS IS A TEN YEAR OLD HOMEWECKERS REMOVED SUBFLOOR THAT WAS INSTALLED AND REFUNDED CUSTOMER ALL ?F ????R ?????.WECKERS COST ON THIS KITCHEN -ORGINAL LAMINATE FLOORING DISPOSED OF COST -ORIGINAL INSTALLATION LABOR -REMOVAL AND 2nd INSTALLATION LABOR -ORDERED IN VINYL PLANK -SUBFLOOR INSTALLED 105.00TOTAL COST INCURRED BY WECKERS FOR THIS KITCHEN FLOOR $2,AT THIS TIME THE CUSTOMER WAS REFUNDED ALL OF THEIR MONEY, WE FEEL NO OBLIGATION TO SEND HER $500.00.MICHAEL HW***OWNER WECKER’S FLOORING L.L.C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] If it is one of the best carpets for wear and retention then why does it look worse than the first carpet installed? There would have been no reason to have Weckers replace the carpet and have us spend the additional money I feel I was mislead and lied to because of the quality of the carpet There is no reason for that price of carpet to look like this after this short amount of time Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
I am writing in response to a complaint we received from the Revdex.com, ID #***This is the second letter we have received from the consumerThe first letter dates back to May 7th of when we installed the original carpet in the consumers home and after years' time
the consumer called notifying us that they were unhappy with the texture and appearance of the carpet in certain areasWe hired an independent certified inspector who filed a claim with the carpet manufacturer and the claim was denied stating that there was no defect in the manufacturing or installation of the carpet(I have attached the letter from the manufacture denying the original claim, as well as the report from the inspector stating there was no defect in the carpet)After the original claim was denied we offered to install different carpet and not charge laborThe only charge would be for the cost of upgrading the carpetAfter the install, the consumer satisfied and at that time contacted the Revdex.com on 12/23/to report their satisfaction.We then replaced the original carpet in the consumer's home in January of In February of another years' time we received a phone call from the consumer stating they are once again unhappy with the texture and appearance of the carpetWe sent out a certified independent inspector with no affiliation to us or the carpet manufacture and once again there were no findings of any defect in the carpet or the installationI have attached the certified independent inspector’s written statement, stating the wear of the carpet is and not included in any carpet manufacture warrantyWe do not agree with the consumer’s desired outcome/settlement of refunding because we have already replaced their carpet when no defect was found without any labor chargeIn a years’ time the consumer has once again notified us that they were not satisfied with the appearance of the replacement carpet and when we sent a certified independent inspector out there was once again no findings of any defect in the carpet or installation, We do not believe that the consumer’s expectations in the wearing and texture retention of any carpet are able to be metThank you,
Mike W***
Owner/Operator
Wecker's Flooring Center L.L.C
I am writing in response to complaint # ***When the original complaint came to us from the consumer we followed the industry protocol by going out to assess the complaint ourselves first followed by sending a sample of the carpet to the manufactures lab for testingWe also paid a certified independent inspector to go out to the consumer's home and file their own report, Neither the lab nor the inspector found any defect in the manufacturing or the installation of the carpetIn an effort to satisfy the consumer we offered to install another carpet that the consumer was able to pick themselves of equal value at no chargeThe only charge would be if the consumer decided to choose a carpet of higher valueThe consumer than chose one of the best carpet products in our showroom for wearing and texture retentionThis carpet however was of higher quality and more expensive than the carpet the consumer had originally chosenThe only charge to the consumer was for the difference of the higher quality carpet from the original carpet installedThe consumer agreed and we then installed the carpet.When we received another phone call from the consumer stating they were not happy with the texture and appearance of the replacement carpet we again hired a different professional certified inspector to file a report on the consumer’s carpetAgain the report from a different inspector came back stating that there was no defect in the manufacturing or installation of the carpet, We installed one of the best carpet products in our showroom for wearing and texture retention and the consumer was once again unhappy with the wearing and texture of the carpetAt this point we do not believe that there is a carpet product that would meet the expectations of the consumer and satisfy themThank you
Mike W***
Owner/Operator
Wecker's Flooring Center L.L.C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Weckers Flooring neglected to say that they actually knew there was a problem from the beginning, chose to ignore that and continue with the flooring.
Both Weckers Flooring and me were disastified with the process. As a flooring company, they should have made me aware they could not correct the problemI had ordered the new type of flooring from Wecker*s as they then suggested that the laminant flooring would never work.
They tried several flooring levelers, which did not work, and then left my floors incomplete and did not return which prompted me to hire another contractor. The new contractor then had to charge over $to remove the products that Weckers thought would correct the situation. I was left with three levels of flooring and no schedule of return to complete the jobIn the process, I have spoken to three flooring companies and was told that they would not even attempt to use the laminant on this type of floor.
What it took four months to only accomplish leaving me an incomplete three level floor consisting of the bare base wood, the original flooring and the leveling products., the new company completed in three days with a result of a beautiful kitchen floor. This included one day of removing all the "trials' of flooring from Weckers
So, therefore, I feel that the charge of a change of flooring, the costs of trying to install products to level my flooring is not my problem. I also feel that since they abandoned me, I should be reimbursed for the extra $500 to remove the mess they left for someone else to clean up. The inconvenience of not having a kitchen floor and a downstairs bath for four months is ridiculous
Regards,
*** ***
I am writing in response to complaint # ***When the original complaint came to us from the consumer we followed the industry protocol by going out to assess the complaint ourselves first followed by sending a sample of the carpet to the manufactures lab for testingWe also paid a certified independent inspector to go out to the consumer's home and file their own report, Neither the lab nor the inspector found any defect in the manufacturing or the installation of the carpetIn an effort to satisfy the consumer we offered to install another carpet that the consumer was able to pick themselves of equal value at no chargeThe only charge would be if the consumer decided to choose a carpet of higher valueThe consumer than chose one of the best carpet products in our showroom for wearing and texture retentionThis carpet however was of higher quality and more expensive than the carpet the consumer had originally chosenThe only charge to the consumer was for the difference of the higher quality carpet from the original carpet installedThe consumer agreed and we then installed the carpet.When we received another phone call from the consumer stating they were not happy with the texture and appearance of the replacement carpet we again hired a different professional certified inspector to file a report on the consumer’s carpetAgain the report from a different inspector came back stating that there was no defect in the manufacturing or installation of the carpet, We installed one of the best carpet products in our showroom for wearing and texture retention and the consumer was once again unhappy with the wearing and texture of the carpetAt this point we do not believe that there is a carpet product that would meet the expectations of the consumer and satisfy them.Thank youMike W***Owner/OperatorWecker's Flooring Center L.L.C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
If it is one of the best carpets for wear and retention then why does it look worse than the first carpet installed? There would have been no reason to have Weckers replace the carpet and have us spend the additional money I feel I was mislead and lied to because of the quality of the carpet There is no reason for that price of carpet to look like this after this short amount of time.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
AUGUST 13, 2014DEAR *** ***,ON FEBRUARY 12, WE CONTRACTED WITH *** TO INSTALL A LAMINATE FLOOR OVER HER EXISTING FLOOR IN HER KITCHENTHE NEW FLOOR COST TO HER WAS $1,AFTER WE INSTALLED THE FLOOR SHE WAS NOT HAPPY THAT THE NEW FLOOR WAS NOT LEVEL
THIS WAS A FLOATING FLOOR THAT WENT OVER AN EXISTING KITCHEN FLOORBEING A LOOSE LAYFLOOR IT HAD MOVEMENT DUE TO THE CONDITION OF HER EXISTING FLOOR.W***S REMOVED NEW LAMINATE FLOOR AND ATTEMPTED TO LEVEL, HER EXISTING FLOOR AND RELAYED FLOATING FLOOR FOR THE SECOND TIMECUSTOMER STATED THAT MOST OF THE FLOOR WAS BETTER BUT STILL DID NOT FEEL THEY COULD LIVE WITH THE MOVEMENT THAT WAS STILL EVIDENT, INFORMED CUSTOMER THAT THE CORRECTION NEEDED TO BE MADE TO THE JOIST AND THE PRIMARY SUBFLOORTHIS WAS SOMETHING A BUILDING CONTRACTOR NEEDED TO ADDRESS NOT A FLOORING CONTRACTOR.FOLLOWING THAT CUSTOMER CHANGED TO A GLUE DOWN FLOOR OF VINYL PLANK, NEW MATERIAL WAS ORDERED AND THIS FLOOR REQUIRED NEW UNDERLAYMENTUNDERLAYMENT WAS INSTALLED AND CUSTOMER STOPPED INSTALLATION FEELING THEY WOULD NOT BE HAPPY WITH THEIR SELECTION,CUSTOMER ALSO CONTACTED ORIGINAL BUILDER OF THE HOUSE TO HAVE FRAMING ISSUES CORRECTEDHOME BUILDER DID NOT AGREE TO MAKE CORRECTIONSTHIS IS A TEN YEAR OLD HOMEWECKERS REMOVED SUBFLOOR THAT WAS INSTALLED AND REFUNDED CUSTOMER ALL ?F ????R ?????.WECKERS COST ON THIS KITCHEN
-ORGINAL LAMINATE FLOORING DISPOSED OF COST
-ORIGINAL INSTALLATION LABOR
-REMOVAL AND 2nd INSTALLATION LABOR
-ORDERED IN VINYL PLANK
-SUBFLOOR INSTALLED 105.00TOTAL COST INCURRED BY WECKERS FOR THIS KITCHEN FLOOR $2,AT THIS TIME THE CUSTOMER WAS REFUNDED ALL OF THEIR MONEY, WE FEEL NO OBLIGATION TO SEND HER $500.00.MICHAEL HW***OWNER WECKER’S FLOORING L.L.C
I am writing in response to a complaint we received from the Revdex.com, ID #***.This is the second letter we have received from the consumerThe first letter dates back to May 7th of when we installed the original carpet in the consumers home and after years' time the
consumer called notifying us that they were unhappy with the texture and appearance of the carpet in certain areasWe hired an independent certified inspector who filed a claim with the carpet manufacturer and the claim was denied stating that there was no defect in the manufacturing or installation of the carpet(I have attached the letter from the manufacture denying the original claim, as well as the report from the inspector stating there was no defect in the carpet)After the original claim was denied we offered to install different carpet and not charge laborThe only charge would be for the cost of upgrading the carpetAfter the install, the consumer satisfied and at that time contacted the Revdex.com on 12/23/to report their satisfaction.We then replaced the original carpet in the consumer's home in January of In February of another years' time we received a phone call from the consumer stating they are once again unhappy with the texture and appearance of the carpetWe sent out a certified independent inspector with no affiliation to us or the carpet manufacture and once again there were no findings of any defect in the carpet or the installationI have attached the certified independent inspector’s written statement, stating the wear of the carpet is and not included in any carpet manufacture warrantyWe do not agree with the consumer’s desired outcome/settlement of refunding because we have already replaced their carpet when no defect was found without any labor chargeIn a years’ time the consumer has once again notified us that they were not satisfied with the appearance of the replacement carpet and when we sent a certified independent inspector out there was once again no findings of any defect in the carpet or installation, We do not believe that the consumer’s expectations in the wearing and texture retention of any carpet are able to be met.Thank you,Mike W***Owner/OperatorWecker's Flooring Center L.L.C
--------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Wed, Sep 10, at 4:PMSubject: Fwd: Complaint ID *** with AttachmentTo: *** ***
---------- Forwarded message ----------
From:
Date: Wed, Sep 10, at 4:PM
Subject: Complaint ID *** with Attachment
To: [email protected]
I am attaching the document requested for the charge from *** *** for the additional charges incurred by us,
The document shows the $charge to us for tear up and removal of the flooring and other products that Weckers Carpeting used on our floor and left for us to repair/removeThis is when they came to the point where they stated they could not finish the job
I apologize that I did not attach the document to the last email
Please let me know if you need this document sent to you another way
Thank you again,
Complaint NoID***
*** ***
I am very disappointed with Wecker's flooring years ago, we purchased over $10,worth, of hardwood flooring and carpetEverything was installed in an empty houseWithin weeks, over $worth of our carpet fibers kept coming outThe carpet is frayingIt looks horribleWe have no children Wecker's told me I am vacuuming incorrectly My $plus, hardwood floors are a messThey are chipping, peeling, uneven I'm embarrassed to have anyone to my house After months and months of being ignored, and getting the runaround, they sent a carpet inspector, but not a flooring inspector My carpet turned out to be defectiveWecker's wanted to replace it with the sameTold me it must have only been from that roll After pulling the fibers from the carpets of the same brand, they finally relented to allow me to pick something different, at a costI was told they have to eat the cost of installationMy hardwood flooringThe chipping, peeling, buckling Insisted it too, was my faultI am cleaning them wrong they saidWecker's told me to hire, and pay for an inspector I did The NWFA inspector found the problem to be installer relatedI submitted this to the Attorney General Wecker's disagreed with the NWFA reportEven though the Attorney General stood by the NWFA report, I then got another inspector for a 2nd opinionHe came to the same conclusion as the 1st inspectorThe board that is buckling, there are no nails securing it Weckers resolution was to reimburse me less than $ I have had to seek legal counsel to hopefully have this nightmare resolved, as Wecker's continues to refuse to take full responsibility for their business practices