Wedding Day Diamonds

Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ Wedding day will contact Mr [redacted] and let him know he bought from the right jewelerMost jewelers would not take a ring back that was purchased 8-months ago and exchange it for a completely different style ringThe policy is you can exchange the ring for a new one if a ring is damaged or a different size is neededMr [redacted] purchased a cobalt ring not a tungsten ring and all rings can and will scratchWe will let him know he can exchange his ring for any other ring he would like to purchaseHopefully this remedies the situation

Initial Business Response /* (1000, 5, 2016/03/16) */
We apologize for the issues Ms*** is having with her ringAt the time of purchase, all of our jewelry included a year maintenance warrantyOur warranty did not change to include a lifetime of free maintenance until That
being said, we will take care of this repair for Ms*** and make sure she is not charged for the repairs needed at this time
Initial Consumer Rebuttal /* (2000, 7, 2016/03/24) */
Closing case due to no response from the consumer after business respondedlra

Initial Business Response /* (1000, 5, 2014/03/18) */
Wedding day will contact Mr. [redacted] and let him know he bought from the right jeweler. Most jewelers would not take a ring back that was purchased 8-9 months ago and exchange it for a completely different style ring. The policy is you...

can exchange the ring for a new one if a ring is damaged or a different size is needed. Mr. [redacted] purchased a cobalt ring not a tungsten ring and all rings can and will scratch. We will let him know he can exchange his ring for any other ring he would like to purchase. Hopefully this remedies the situation.