Wedding Flowers by Eleana

From: Maria & Anthony [mailto:[email protected]] Sent: Friday, January 23, 2015 11:47 AMTo: [email protected]: Contact from the business concerning complaint ID 10414320Please note the business decided to contact us today...

with the below. This is the first time I am hearing what has been outlined below. I did respond to advise this is not what was discussed.Thank you,MariaSent from my iPhoneBegin forwarded message:From: Maria gmail <[email protected]>Date: January 23, 2015 at 11:39:26 AM ESTTo: [email protected]: "[email protected]" <[email protected]>Subject: Fwd: Please contact us regarding our RefundPlease note I spoke directly with Eleana and she agreed to refund our money verbally on Saturday, November 1st. Eleana advised she would place our refund in the mail. So what you outline below is not true and not what was outline to us. If it was explained that our deposit was non-refundable I would have advised trying to find some way to work together to execute the agreed upon contract but that was not the case.A formal complaint has been filed with the better business's bureau and we have tried to be patient.  We have been waiting for our refund for more than 60 days with no response from your business. I also followed up with an email after my phone conversation with Eleana in the middle of November. Please feel free to call me to discuss further. Thank you,Maria Swanson804-317-1505Sent from my iPhoneBegin forwarded message:---------- Forwarded message ----------From: <[email protected]>Date: Fri, Jan 23, 2015 at 11:14 AMSubject: Re: Please contact us regarding our RefundTo: anthony brown <[email protected]>Anthony and Maria,As stated in your consultation with our designer deposits are non refundable. Refunds are only made under very special circumstances. Maria was informed over the phone that a refund may be considered and that she would later be informed as to when she would receive the deposit if we deemed the refund acceptable. The insistence and impatience in the process has made it very difficult to feel favorable towards your deposit refund. Research will be further completed as to if your deposit will be returned against policy. Thank youWedding Flowers by Eleana 80 South Sixth Street Columbus Ohio 43215 614.245.0283 www.WeddingFlowersbyEleana.comOn 2015-01-23 06:31, anthony brown wrote:Good Afternoon,  My Fiance, Maria Swanson, and I have been consistently trying to contact someone there to no avail. We are awaiting a $250 refund and have called a number of times, leaving messages when no contact was made. Would you please contact us, via phone and/or email. Above anything else, we would like to receive our agreed upon refund. We have informed the Revdex.com of this situation FYI.-- Thank You, Anthony Brown8043171505