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Wedding Plantation, The

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Wedding Plantation, The Reviews (2)

To Whom it may concernAccording to the consultant who worked with her (Monica), [redacted] was given an estimated ship date of the week of October 19thBecause the dates given to us by vendors are not guaranteed, we as a business cannot guarantee when they will ship or be receivedWe can only provide estimated dates [redacted] paid for two different rushes- $to the designer for a rush production, and a $fee for expedited shipping/handling via UPSWe profit from neither of these feesWithout the rush production fee, her dress would've had an estimated completion of 8-weeks, and without the day shipping fee her dress could've taken several days to arrive via ground UPS.When [redacted] called on October 21, I did apologize for any miscommunication and explained the estimated ship datesAt this time, I did not know Monica had told her it was estimated to ship the week of October (Monica was off that afternoon, so I was unable to ask her while [redacted] was on the phone), or I would've clarifiedThe only information I had available was the customer saying it was supposed to ship October 19th (a Sunday) and the information provided from the designer that it was actually scheduled to ship on October 23rdBecause all dates are estimated, we do not give out that informationHowever in an attempt to clarify with the customer when the dress would ship, to the best of my knowledge, I told her it should go out on the 23rdThis is when the customer became very confrontational.Because [redacted] was upset, I did offer a store credit towards her alterations, however she refusedShe became very upset and demanded money be returned for the rushI refused on the grounds of:The dress was rushed through production, and that rush was charged by the designerIt was shipped as estimated by the designer with no delay on their part [redacted] was provided with an estimated ship date, which if the consultant is correct, was adhered toNo date was ever promised or provided in writing, again, because dates are estimated by the designerThe dress was rushed via UPS, and that fee was assessed by UPSI asked the customer if they would like this service removed, and they declined Because the dates are estimated, they are out of our control, and we cannot be held responsibleThis is stated in both our posted store policy and on the sales order, which is signed by the customer indicating they agree to this policy.After speaking with [redacted] and her mother twice regarding the situation, they continued to call four more timesWhile we try to provide excellent & respectful customer service, we cannot tolerate harassment Spinisha's dress was shipped on October 21st and we upgraded her shipping (at no cost to her) to UPS Next Day AirHer dress arrived on October 22nd and was picked up that eveningIt was accepted and taken by the customerSpinisha's complaint is that there was a change in the delivery date of her dress, and because she was not notified, she should be compensatedAccording to our sales order, and information provided by the consultant, the dress shipped as estimated and arrived promptlyBecause of this, I do not feel we are liable for a refundPlease see attached files for our posted store policy, the customers signed sales order, and her signature indicating that she has accepted & taken the merchandise

To Whom it may concernAccording to the consultant who worked with her (Monica), [redacted] was given an estimated ship date of the week of October 19th. Because the dates given to us by vendors are not guaranteed, we as a business cannot guarantee when they will ship or be received. We can...

only provide estimated dates. [redacted] paid for two different rushes- $45 to the designer for a rush production, and a $75 fee for expedited shipping/handling via UPS. We profit from neither of these fees. Without the rush production fee, her dress would've had an estimated completion of 8-12 weeks, and without the 2 day shipping fee her dress could've taken several days to arrive via ground UPS.When [redacted] called on October 21, I did apologize for any miscommunication and explained the estimated ship dates. At this time, I did not know Monica had told her it was estimated to ship the week of October 19 (Monica was off that afternoon, so I was unable to ask her while [redacted] was on the phone), or I would've clarified. The only information I had available was the customer saying it was supposed to ship October 19th (a Sunday) and the information provided from the designer that it was actually scheduled to ship on October 23rd. Because all dates are estimated, we do not give out that information. However in an attempt to clarify with the customer when the dress would ship, to the best of my knowledge, I told her it should go out on the 23rd. This is when the customer became very confrontational.Because [redacted] was upset, I did offer a store credit towards her alterations, however she refused. She became very upset  and demanded money be returned for the rush. I refused on the grounds of:1. The dress was rushed through production, and that rush was charged by the designer. It was shipped as estimated by the designer with no delay on their part. [redacted] was provided with an estimated ship date, which if the consultant is correct, was adhered to. No date was ever promised or provided in writing, again, because dates are estimated by the designer.2. The dress was rushed via UPS, and that fee was assessed by UPS. I asked the customer if they would like this service removed, and they declined. 3.  Because the dates are estimated, they are out of our control, and we cannot be held responsible. This is stated in both our posted store policy and on the sales order, which is signed by the customer indicating they agree to this policy.After speaking with [redacted] and her mother twice regarding the situation, they continued to call four more times. While we try to provide excellent & respectful customer service, we cannot tolerate harassment.  Spinisha's dress was shipped on October 21st and we upgraded her shipping (at no cost to her) to UPS Next Day Air. Her dress arrived on October 22nd and was picked up that evening. It was accepted and taken by the customer. Spinisha's complaint is that there was a change in the delivery date of her dress, and because she was not notified, she should be compensated. According to our sales order, and information provided by the consultant, the dress shipped as estimated and arrived promptly. Because of this, I do not feel we are liable for a refund. Please see attached files for our posted store policy, the customers signed sales order, and her signature indicating that she has accepted & taken the merchandise.

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Address: 3900 Noe Bixby Rd, Columbus, Ohio, United States, 43232-6164

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