Wedding.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find this resolution to be satisfactory to meI have confirmed that a refund has been issued, and consider this complaint resolved
Regards,
*** *

Hi ***,
I'm sorry you have not yet had success on the site We will go ahead and cancel the contractBest,
***
***
***

Hi [redacted],I'm sorry you have not yet had success on the site.  We will go ahead and cancel the contract.Best,[redacted]
[redacted]
[redacted]

Hi [redacted],I am sorry for the issue you had with the autorenewal.  We have refunded the renewal charge to your account and cancelled the account.  Please contact me directly if I can be of any additional assistance.Sincerely,[redacted]

Hi [redacted],I am sorry you were not satisfied with the service.  We have agreed to refund your account in full.  We have processed the refund.  The confirmation is [redacted].Sincerely, [redacted]

Hi [redacted], My name is Brett Reynolds I am the CEO of Wedding.com.  I am sorry to hear you were not happy with your experience.  When you signed up for Wedding.com our account management team let you know that online marketing takes time and it is unrealistic to expect immediate...

results.  Regardless if you were advertising on Google, Facebook or any other site online marketing takes an investment and sometimes does not always lead to a booking.  When you signup we do let you know that we expect a year commitment from our vendors so that brides have consistency on the site and also for vendors to understand that it can sometimes take some time to book weddings on the site and had you sign a year contract.  I see that our customer support team has already cancelled your contract which we normally charge $150 cancellation and waived that fee.  We have also refunded back your most recent charge of $44.99 on your account. In reviewing your account I see that you were in contact with brides and one of them sent you their email and phone number.  Hopefully they ended up booking you. I am going to go above and beyond and refund back the charges to your account and all the money you spent on the platform.  I hope you understand that wedding.com spends thousands of dollars a day advertising to brides in order to bring you bookings.  Unfortunately we can not force the brides to book your service.  Sincerely, Brett ReynoldsCEO Wedding.com[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This website is a scam for the vendors. The vendors are made to pay a monthly membership fee for credits in order to contact potential customers. If a customer reads the message you send them the credit is spent, if they don't read it you get the credit back. Over 95% of the credits I have used to contact customers have been given back, but I am still accruing new credits, still paying monthly, but have not made any contacts that have led to one single sale. If you are a vendor do not sign up for this. It is absolutely a scam - they get your money you get absolutely nothing.

Dear [redacted],I am sorry that you have not been satisfied with your experience on Wedding.com.  We do make it clear multiple times that this is a 12 month contract and have users sign an agreement.  Regardless we want you to be happy with your experience and will process a refund in the...

amount of 49.99 and cancel you contract so you will not incur any more payments.  Please contact me at 949-[redacted] or b[redacted]@wedding.com if you need any additional help.  I would be happy to resolve all your issues.Sincerely,[redacted]CEO Wedding.comb[redacted]@wedding.com949-[redacted]

Hi [redacted],
 
My name is Brett Reynolds I am the CEO of Wedding.com.  I am sorry to hear you were not happy with your experience.  When you signed up for Wedding.com our account management team let you know that online marketing takes time and it is unrealistic to expect...

immediate results.  Regardless if you were advertising on Google, Facebook or any other site online marketing takes an investment and sometimes does not always lead to a booking.  When you signup we do let you know that we expect a year commitment from our vendors so that brides have consistency on the site and also for vendors to understand that it can sometimes take some time to book weddings on the site and had you sign a year contract.  I see that our customer support team has already cancelled your contract which we normally charge $150 cancellation and waived that fee.  We have also refunded back your most recent charge of $44.99 on your account. In reviewing your account I see that you were in contact with brides and one of them sent you their email and phone number.  Hopefully they ended up booking you. 
I am going to go above and beyond and refund back the charges to your account and all the money you spent on the platform.  I hope you understand that wedding.com spends thousands of dollars a day advertising to brides in order to bring you bookings.  Unfortunately we can not force the brides to book your service.
 
Sincerely,
 
Brett Reynolds
CEO
Wedding.com
[redacted]

I was forwarded your information from our support team.  I have received your request for a refund of 119.94.  I have gone ahead and refunded back $240 back to your account in order to show you that our business does care for our vendors.  We are working hard to help our vendors grow...

their business and I am sorry we were not successful with your business.  Please let me know if there is anything else I can do to help you at this point.  You can call me at [redacted] or email me at [redacted].

Hi [redacted],
We have refunded back the charges and cancelled the account.
Sincerely,
[redacted]

Please email us at [redacted] we would be happy to resolve this issue for you and refund back the remaining term of your membership.  We are sorry if you were not clear on the terms of the agreement.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I signed up for Wedding.com in November. I have sent about 18 personalized messages to brides to be and have gotten no response. I am moving to another country (due to my husbands work) and am trying to cancel my 12 month membership which I am not happy with the services and they will not let me. I understand I signed a contract to pay for 12 months but I am not happy with their service. I feel our company has a great profile and has follow all the recommendations and we haven't had any bride even call us.
I am extremely disappointed with Wedding.com.

Hi [redacted],We have reviewed the account and found that you signed a year contract for 59.99 per month.  We have gone ahead and refunded back your account the 59.99 charges and deactivated the account.  Please let me know if I can be of further assistance but we have done everything...

you have asked.Best,[redacted]@wedding.com

Hi [redacted],
I am sorry you were not satisfied with the service.  Your accusation that the couples are fake is 100% false.  We have gone ahead and honored your request to cancel your contract.  Please let us know if we can be of any additional...

help.Best,
[redacted]
CEO
Wedding.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although we do not agree 100% with their answer this resolution of contract cancellation without any related cancellation fees or continuing monthly fees would be satisfactory to me.I have also received an email form the company stating they would refund my last months fee also, I am awaiting this to happen.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have refunded back your account in full.  I am sorry you were not happy with your experience.  We work hard to make sure all of our customers are happy.

Review: Website says it has a guarantee of work from leads. What it is does not tell you is that the consumer has to pay to contact you. I asked to cancel and no where does it state you have to be billed for 12 months and can't cancel. This is a serious breach of viable services. The leads aren't even real people. This is a scam site.Desired Settlement: I would like my membership cancelled and all money returned.

Business

Response:

Dear [redacted],I am sorry that you have not been satisfied with your experience on Wedding.com. We do make it clear multiple times that this is a 12 month contract and have users sign an agreement. Regardless we want you to be happy with your experience and will process a refund in the amount of 49.99 and cancel you contract so you will not incur any more payments. Please contact me at 949-[redacted] or b[redacted]@wedding.com if you need any additional help. I would be happy to resolve all your issues.Sincerely,[redacted]CEO Wedding.comb[redacted]@wedding.com949-[redacted]