Weddington Way

Initial Business Response / [redacted] (1000, 7, 2015/09/25) */ Hi ***, Thank you so much for taking the time to express your concerns and honest feedbackWe know this has been a frustrating situation for you and your bridal party, and this is certainly not the experience we want you to haveWe are truly sorry for the inconvenience and any worry this has caused As we have discussed, there was a dye lot issue with the most recent inventory of Lace dresses we received, meaning any of the new dresses would not match any of the older dresses that had already shippedThis was brought to your attention the day after you placed your exchange orderAt that time we began discussing alternative options with you and the bride since we were aware the new dress you ordered would not match the other members of the bridal partyThe bride decided to make it work by creating a mix and match look with the two different colors, and planned to have half of the bridal party in the old lace, and half of the bridal in the new laceAfter the dresses shipped, the bride learned she did not love the look of the new lace, and at that time we immediately started exploring alternative options againSince the original lace was no longer available, we were unfortunately working with limited options and we did not happen to have a size Zoe in stock However, since our ultimate goal and desire is to provide you with a dress you are completely thrilled with, we've worked with our seamstress to have a size Zoe in the original color, remade to a size for youSince the lace was no longer available to make a new dress from scratch, this was the best option to get you the dress you originally ordered and lovedThe great news is that the dress was completed this week and shipped out to the bride yesterday! Again, we do appreciate all of your patience and kind understanding throughout this processWe are a young and growing company, and feedback like yours is invaluable If there is anything else that we can do for you please let us knowWe are always here to help, and want to make sure you are satisfied! Best, Weddington Way Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did alter the old, large dress to a smaller size for meThis was an acceptable solution to a still unacceptable problem of misrepresenting stock prior to the bride selecting this company to buy fromIf we had known about the issues with limited stock of specific colors/materials I am sure the bride would have selected a different company to work withAlthough I was informed of the issues with stock, it was AFTER the rest of the party had already received their dressesI was basically stuck

Final Consumer Response / [redacted] (2000, 7, 2015/12/01) */ EMAIL FROM CONSUMER: From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Tuesday, December 01, XXXX XX:XX AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) [redacted] , This email has been sent from a virus-free computer protected by Avast www.avast.com This e-mail is to inform you that this matter between Weddington Way and I has been resolved I was able to speak with the manager (***) on Wednesday November 25, and she agreed to give me a full refund for the dress that was returned I received the full refund today, December 1, Thank you for all your help [redacted] XXX-XXX-XXXX [redacted] @yahoo.com

Final Consumer Response / [redacted] (2000, 7, 2015/12/01) */ EMAIL FROM CONSUMER: From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Tuesday, December 01, XXXX XX:XX AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) [redacted] , This email has been sent from a virus-free computer protected by Avast www.avast.com This e-mail is to inform you that this matter between Weddington Way and I has been resolvedI was able to speak with the manager (***) on Wednesday November 25, and she agreed to give me a full refund for the dress that was returnedI received the full refund today, December 1, Thank you for all your help [redacted] XXX-XXX-XXXX [redacted] @yahoo.com

Please find attached our reply to the customerAlso included below hereThank you for bringing this to our attention ? Best, ? Weddington Way ? To whom it may concern,? We are writing in response to a complaint submitted by a customer on 8/14/2017.? Due to unavoidable circumstances, there has been a slight delay in processing returns and we sincerely apologize for any inconvenience this may have causedPlease know that we have processed customer's return and issued a full refund to her original form of payment today,? 8/15/She should see the credit on her account in to business days.? We have also reached out to the customer about this and as a courtesy, we have refunded her return in full and did not deduct the restocking fee.? Thank you so much for providing us the opportunity to address this complaint.? Best,? Weddington Way

Hi ***,
Thank you for taking the time to share your concerns
We want to start by apologizing for any stress that we may have caused during your wedding planning process. This is not the experience that we would have wanted you to have with our company and we
are sincerely sorry for it
Creating a stress free shopping experience that gives brides and bridesmaids access to great quality dresses that they love is our top priority. It is for this reason that we made the decision to discontinue the sale of 3rd party designers on our website and focus on selling our exclusive collection. As our exclusive collections have grown, we've realized that in order for us to stand behind our product 100%, we need to control the entire supply chain on all of our dressesWe made this decision with the goal being to make our bridal parties even more happy with their dresses and the overall shopping experienceWe know that this transition was difficult for some of our customers that chose to go with 3rd party designers and we aimed to do our very best in assisting in any way that we could. We acknowledge that there is room for improvement and appreciate the feedback that you have shared with us about your experience in particular.
In looking through your contact with our company, it seems as though your issue was resolved the morning of 8/31/16. Please let us know if there is anything else we can do to further address your needs - we would be happy to!
Best of luck with your wedding planning and don't hesitate to reach out if we can be of assistance in any other way.
Thanks,
Weddington Way

Initial Business Response /* (1000, 7, 2015/09/25) */
Hi ***,
Thank you so much for taking the time to express your concerns and honest feedbackWe know this has been a frustrating situation for you and your bridal party, and this is certainly not the experience we want you to haveWe are
truly sorry for the inconvenience and any worry this has caused
As we have discussed, there was a dye lot issue with the most recent inventory of Lace dresses we received, meaning any of the new dresses would not match any of the older dresses that had already shippedThis was brought to your attention the day after you placed your exchange orderAt that time we began discussing alternative options with you and the bride since we were aware the new dress you ordered would not match the other members of the bridal partyThe bride decided to make it work by creating a mix and match look with the two different colors, and planned to have half of the bridal party in the old lace, and half of the bridal in the new laceAfter the dresses shipped, the bride learned she did not love the look of the new lace, and at that time we immediately started exploring alternative options againSince the original lace was no longer available, we were unfortunately working with limited options and we did not happen to have a size Zoe in stock
However, since our ultimate goal and desire is to provide you with a dress you are completely thrilled with, we've worked with our seamstress to have a size Zoe in the original color, remade to a size for youSince the lace was no longer available to make a new dress from scratch, this was the best option to get you the dress you originally ordered and lovedThe great news is that the dress was completed this week and shipped out to the bride yesterday!
Again, we do appreciate all of your patience and kind understanding throughout this processWe are a young and growing company, and feedback like yours is invaluable
If there is anything else that we can do for you please let us knowWe are always here to help, and want to make sure you are satisfied!
Best,
Weddington Way
Initial Consumer Rebuttal /* (2000, 10, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did alter the old, large dress to a smaller size for meThis was an acceptable solution to a still unacceptable problem of misrepresenting stock prior to the bride selecting this company to buy fromIf we had known about the issues with limited stock of specific colors/materials I am sure the bride would have selected a different company to work withAlthough I was informed of the issues with stock, it was AFTER the rest of the party had already received their dressesI was basically stuck

Complaint: ***I am rejecting this response because: I am fine with this response to be closed as I have received my desired result, but I would like to note that I pressed the unsubscribe button at the bottom of the email times starting at the end of July. On August 3rd I wrote an email stating "I have tried to unsubscribe from these emails multiple times and just keep getting themPlease remove me from this mailing list.". On August 13th I wrote "I just clicked "unsubscribe" for the third timeCan you please make sure my account is marked to stop receiving these emails?"I received no response from either of these emails.On August 17th I clicked the "unsubscribe" button that is delivered by gmail, NOT the button that is included in the body of the Weddington Way emails. This was the first time that this "worked" I believe the company's unsubscribe option at the bottom of their emails is not doing anything and is ignoring customer's wishes.I replied to the company with this information on August 18th and have not received a response.Sincerely,*** ***

To whom it may concern,
We are writing in response to Revdex.com Complaint *** received on 8/18/
Upon checking, the customer only requested to be unsubscribed from our email list yesterday, 8/17/
We also made sure that her email address has
been unsubscribed from all email correspondences and she should not be receiving anymore email notifications from usThis has also been communicated to the customer today, 8/18/via email.
Thank you so much for providing us the opportunity to address this complaint.
Best,
Weddington Way

Final Consumer Response /* (2000, 7, 2015/12/01) */
EMAIL FROM CONSUMER:
From: *** *** (mailto:***@yahoo.com)
Sent: Tuesday, December 01, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
*** ***,
This email has been sent from a virus-free computer protected by Avast
www.avast.com
This e-mail is to inform you that this matter between Weddington Way and I has been resolved I was able to speak with the manager (***) on Wednesday November 25, and she agreed to give me a full refund for the dress that was returned I received the full refund today, December 1,
Thank you for all your help
*** ***
XXX-XXX-XXXX
***@yahoo.com

Initial Business Response /* (1000, 14, 2015/07/10) */
Hi ***!
Thank you so much for your feedback about the sizing of your dressWe are so sorry to hear that your dress was too big!
While sizing is never a perfect science, we do make our best attempt to recommend sizes based on the
information you provide, such as your measurements and typical dress sizeIn this case, when you placed your order on 2/2/you selected a size and provided the following sizing information: Bust-38, Waist-37, Hips-42, and listed your typical dress size as a
Since your waist measurement was lining up with a larger size on the designer's size chart than the size you had ordered, our sizing specialist reached out to you on 2/5/to confirm your measurementsAlthough we recommended a larger size (size 20) based on the measurements your provided, a size change was never made since we didn't hear back from youAs a result, the dress that was sproduced a size as originally ordered
We are so sorry that in this case, the size you selected resulted in an ill-fitting dressWhile we don't typically cover alterations in these cases, we are more than happy to help you given the feedback you provided
After reviewing your alterations receipt, we received approval to contribute $This was issued in the form of a refund to your original form of payment on 7/6/15, and should be posted to your account very soon
Thank you for your continued patience, and again we do appreciate your feedback! We are a young a growing company and continue to put our customers first! If there is anything else we can do for you in the future, or if there is any additional information we can provide, please do not hesitate to reach out to us!
Best,
The Weddington Way Stylist Team
Initial Consumer Rebuttal /* (2000, 16, 2015/07/13) */
I have received my refund for the alterations this week
Thank You for all your help
*** ***

Initial Business Response /* (1000, 7, 2015/09/25) */
Hi ***,
Thank you so much for taking the time to express your concerns and honest feedbackWe know this has been a frustrating situation for you and your bridal party, and this is certainly not the experience we want you to haveWe are
truly sorry for the inconvenience and any worry this has caused
As we have discussed, there was a dye lot issue with the most recent inventory of Lace dresses we received, meaning any of the new dresses would not match any of the older dresses that had already shippedThis was brought to your attention the day after you placed your exchange orderAt that time we began discussing alternative options with you and the bride since we were aware the new dress you ordered would not match the other members of the bridal partyThe bride decided to make it work by creating a mix and match look with the two different colors, and planned to have half of the bridal party in the old lace, and half of the bridal in the new laceAfter the dresses shipped, the bride learned she did not love the look of the new lace, and at that time we immediately started exploring alternative options againSince the original lace was no longer available, we were unfortunately working with limited options and we did not happen to have a size Zoe in stock
However, since our ultimate goal and desire is to provide you with a dress you are completely thrilled with, we've worked with our seamstress to have a size Zoe in the original color, remade to a size for youSince the lace was no longer available to make a new dress from scratch, this was the best option to get you the dress you originally ordered and lovedThe great news is that the dress was completed this week and shipped out to the bride yesterday!
Again, we do appreciate all of your patience and kind understanding throughout this processWe are a young and growing company, and feedback like yours is invaluable
If there is anything else that we can do for you please let us knowWe are always here to help, and want to make sure you are satisfied!
Best,
Weddington Way
Initial Consumer Rebuttal /* (2000, 10, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did alter the old, large dress to a smaller size for meThis was an acceptable solution to a still unacceptable problem of misrepresenting stock prior to the bride selecting this company to buy fromIf we had known about the issues with limited stock of specific colors/materials I am sure the bride would have selected a different company to work withAlthough I was informed of the issues with stock, it was AFTER the rest of the party had already received their dressesI was basically stuck

Please find attached our reply to the customerAlso included below hereThank you for bringing this to our attention
Best,
Weddington Way
To whom it may concern,
We are writing in response to a complaint submitted by a customer on 8/14/2017.
Due to
unavoidable circumstances, there has been a slight delay in processing returns and we sincerely apologize for any inconvenience this may have causedPlease know that we have processed customer's return and issued a full refund to her original form of payment today, 8/15/She should see the credit on her account in to business days.
We have also reached out to the customer about this and as a courtesy, we have refunded her return in full and did not deduct the restocking fee.
Thank you so much for providing us the opportunity to address this complaint.
Best,
Weddington Way

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

? Complaint: ***I am rejecting this response because: I am fine with this response to be closed as I have received my desired result, but I would like to note that I pressed the unsubscribe button at the bottom of the email times starting at the end of July.? On August 3rd I wrote an email stating "I have tried to unsubscribe from these emails multiple times and just keep getting themPlease remove me from this mailing list.".? On August 13th I wrote "I just clicked "unsubscribe" for the third timeCan you please make sure my account is marked to stop receiving these emails?"I received no response from either of these emails.On August 17th I clicked the "unsubscribe" button that is delivered by gmail, NOT the button that is included in the body of the Weddington Way emails.? This was the first time that this "worked"? I believe the company's unsubscribe option at the bottom of their emails is not doing anything and is ignoring customer's wishes.I replied to the company with this information on August 18th and have not received a response.Sincerely,*** ***

To whom it may concern,?
?
We are writing in response to? Revdex.com? Complaint ***? received on 8/18/
?
Upon checking, the customer only requested to be unsubscribed? from our email list yesterday, 8/17/
?
We also made sure that her email address has
been unsubscribed from all email correspondences and she should not be receiving anymore email notifications from usThis has also been communicated to the customer today, 8/18/via email.?
?
Thank you so much for providing us the opportunity to address this complaint.?
?
Best,?
Weddington Way

Please find attached our reply to the customerAlso included below hereThank you for bringing this to our attention
?
Best,
?
Weddington Way
?
To whom it may concern,?
We are writing in response to a complaint submitted by a customer on 8/14/2017.?
Due to
unavoidable circumstances, there has been a slight delay in processing returns and we sincerely apologize for any inconvenience this may have causedPlease know that we have processed customer's return and issued a full refund to her original form of payment today,? 8/15/She should see the credit on her account in to business days.?
We have also reached out to the customer about this and as a courtesy, we have refunded her return in full and did not deduct the restocking fee.?
Thank you so much for providing us the opportunity to address this complaint.?
Best,?
Weddington Way

Hi [redacted], 
 
Thank you for taking the time to share your concerns.  
 
We want to start by apologizing for any stress that we may have caused during your wedding planning process.  This is not the experience that we would have wanted you to have with our company and we...

are sincerely sorry for it.   
 
Creating a stress free shopping experience that gives brides and bridesmaids access to great quality dresses that they love is our top priority.  It is for this reason that we made the decision to discontinue the sale of 3rd party designers on our website and focus on selling our exclusive collection. As our exclusive collections have grown, we've realized that in order for us to stand behind our product 100%, we need to control the entire supply chain on all of our dresses. We made this decision with the goal being to make our bridal parties even more happy with their dresses and the overall shopping experience. We know that this transition was difficult for some of our customers that chose to go with 3rd party designers and we aimed to do our very best in assisting in any way that we could.  We acknowledge that there is room for improvement and appreciate the feedback that you have shared with us about your experience in particular. 
 
In looking through your contact with our company, it seems as though your issue was resolved the morning of 8/31/16.  Please let us know if there is anything else we can do to further address your needs - we would be happy to! 
 
Best of luck with your wedding planning and don't hesitate to reach out if we can be of assistance in any other way. 
 
Thanks, 
Weddington Way

Final Consumer Response /* (2000, 7, 2015/12/01) */
EMAIL FROM CONSUMER:
From: [redacted] (mailto:[redacted]@yahoo.com)
Sent: Tuesday, December 01, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
[redacted],
...


This email has been sent from a virus-free computer protected by Avast.
www.avast.com
This e-mail is to inform you that this matter between Weddington Way and I has been resolved. I was able to speak with the manager ([redacted]) on Wednesday November 25, 2015 and she agreed to give me a full refund for the dress that was returned. I received the full refund today, December 1, 2015.
Thank you for all your help.
[redacted]
XXX-XXX-XXXX
[redacted]@yahoo.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.